Working in a senior capacity across the business the successful candidate will oversee the Supply Chain process through key business areas, with the majority of supply from our parent company in addition to various other global suppliers. In order to effectively manage material ensuring control over inventory, supply, contract manufacturing, and distribution Job Specification Objective: Working in a senior capacity across the business the successful candidate will oversee the Supply Chain process through key business areas, with the majority of supply from our parent company in addition to various other global suppliers. In order to effectively manage material ensuring control over inventory, supply, contract manufacturing, and distribution. Collaborating across multiple teams you will develop and implement an overall Supply Chain strategy, overseeing procurement, and inventory management, ensuring effective supplier relationship management and all associated internal stakeholders. Driving a demand forecast process, and ensuring reliability of supply whilst improving productivity and efficiency and ensuring links through the business. With strong attention to detail you will ensure mitigation of supply chain risks in cohesion with other departments to ensure and enable joined up thinking. You will possess strong analytical, problem-solving, negotiation, and communication skills, together with strong leadership and management in addition to effective influencing ability. You will set an example, aligning with cultural ethos and cohesive leadership approach, to create an engaging and motiving environment for Bauder staff. Key Responsibilities: Stakeholder Management Collaborate effectively with supply chain partners, including the parent company, ancillary suppliers, and internal business stakeholders. Ensure efficiency of supply processes and proactively troubleshoot issues with solution-based approaches. Build and maintain reciprocal, productive relationships to support supply and demand requirements in line with SLAs and service expectations. Production and stock Manage high level production (contract / 3rd party) and stock processes to ensure supply and demand requirements are met. Liaise with the parent company, product suppliers, sales teams and business product owners to maintain alignment on supply and demand. Support the Logistics team in coordinating and balancing stock versus demand across all warehouses for optimal efficiency and service levels. Oversee inventory management in collaboration with the Logistics team, including tracking stock levels and developing accurate inventory forecasts. Lead a robust Sales and Operations Planning (S&OP) process to balance demand and supply with a long-term perspective. Oversee production planning for third-party contract manufacturing of a limited scope of materials. Logistics Act as a key link between Sales and Purchasing teams as well as the Logistics and Warehousing functions, working closely with the Head of Logistics to ensure a fully integrated approach. Oversight of import & export compliance for the UK operation. Returns Develop and implement a process to track product returns and evaluate underlying issues. Ensure minimal cost exposure through proactive, solution-based problem solving. Monitor and identify risks and areas for improvement within the returns process. Provide actionable solutions that optimize effectiveness and reduce operational inefficiencies. Procurement and vendor management Ensure the supply of high-quality materials to meet production and service requirements. Negotiate favourable Service Level Agreement (SLA) terms with external suppliers. Maintain strong vendor relationships through both the parent company and external providers. Develop Supply Chain resilience to maintain high service levels across all product lines Process With a focus on getting to root cause and reducing waste, analyse data to identify process improvements, bottlenecks and opportunities to improve supply chain networks. Establish and monitor KPI's and overall performance targets Emphasising 'value add' reduce costs and improve efficiency aligning to KPI objectives and targets. Identify potential supply chain disruptions and risks and implement mitigating strategies to minimise cost impacts and supply delay. Management responsibilities: Leadership of the Supply Chain function with full accountability for the team and its output Ensure the Company's Cultural values are maintained and upheld, setting the example, leading with empathy and positivity with a nurturing and encouraging approach Empathetic and Emotionally Intelligent approach to Management Progression of training and development of personnel within the area of responsibility Undertake Appraisals, set objectives, identify training requirements and ensure these are followed through. Development of the team to ensure succession planning giving everyone opportunity to grow and develop Ensure staffing levels, productivity and output is maintained during periods of absence and busy periods Deliver a performance-orientated and motivating work environment for all employees Participate in operational activities and demonstrate strong leadership skills through leading by example Liaison with HR for employee relations, disciplinary, grievance, performance and capability matters. Training: Development of the team to ensure succession planning and giving all opportunity to grow and develop Maintain training matrix to ensure adequate training and competency to ensure operational flexibility Ensuring fulfilment of the onboarding process and completion of the induction and training Monitoring staff performance and progress and identifying training requirements Development: To lead strong communications within other sectors of business to ensure smooth operation Development of material and resource planning systems, processes and software to improve performance, profitability, and service levels within the function and across the business Management of related company projects to ensure timely completion Develop and implement an overall Supply Chain strategy aligned with business goals and stakeholder requirements Work collaboratively across multiple business areas, including Purchasing, Sales Order Processing, Logistics, Technical and External Sales teams. Partner with Product Management to build a cohesive, integrated, effective and efficient Supply Chain Strategy. Extensive experience within Supply Chain environment at a senior level Strong leadership and management skills with the ability to align to organisational approach (minimum 5 years experience within similar environment) Excellent analytical, problem solving and organisational skills Ability to work independently and handle multiple projects Strong organisational abilities with strict attention to detail Strong communication skills with the ability to influence Planning and quality management abilities Advanced knowledge of ERP software Awareness of transportation limitations and regulations including Import & Export. Ability to contribute strategically to organisational goals Motivated, driven and dedication to deliver and maintain high standards of service Strong analytical and negotiation skills Lean Six Sigma, Lead Auditor or similar experience in Continuous improvement Degree in Supply chain or other relevant subject, professional development qualifications in supply chain or sufficient breadth and depth of experience to be able to operate at the right level This job specification is non-exhaustive and subject to change as the If you love being genuinely empowered to deliver great results through collaboratively engaging the wider organisation on a journey of continuous improvement, then look no further . Teamwork is the essence of what we do and that means everyone brings something unique to the table that makes the team greater than the sum of its parts. The Operations team at Bauder, from Sales Processing to Delivery, from Purchasing to Warehousing we ensure that the great work that our Sales & Technical teams create is delivered where and when it's needed. We are here to underpin the organisations success and aim to deliver the high standards that our customers have come to expect. Part of that success is our broader support on Business Excellence, Management Systems, Health and Safety and Facilities Management. Being part of the Operations Leadership team means an opportunity to help build on an already successful business to ensure we continue to achieve great results for many years to come.
Mar 14, 2026
Full time
Working in a senior capacity across the business the successful candidate will oversee the Supply Chain process through key business areas, with the majority of supply from our parent company in addition to various other global suppliers. In order to effectively manage material ensuring control over inventory, supply, contract manufacturing, and distribution Job Specification Objective: Working in a senior capacity across the business the successful candidate will oversee the Supply Chain process through key business areas, with the majority of supply from our parent company in addition to various other global suppliers. In order to effectively manage material ensuring control over inventory, supply, contract manufacturing, and distribution. Collaborating across multiple teams you will develop and implement an overall Supply Chain strategy, overseeing procurement, and inventory management, ensuring effective supplier relationship management and all associated internal stakeholders. Driving a demand forecast process, and ensuring reliability of supply whilst improving productivity and efficiency and ensuring links through the business. With strong attention to detail you will ensure mitigation of supply chain risks in cohesion with other departments to ensure and enable joined up thinking. You will possess strong analytical, problem-solving, negotiation, and communication skills, together with strong leadership and management in addition to effective influencing ability. You will set an example, aligning with cultural ethos and cohesive leadership approach, to create an engaging and motiving environment for Bauder staff. Key Responsibilities: Stakeholder Management Collaborate effectively with supply chain partners, including the parent company, ancillary suppliers, and internal business stakeholders. Ensure efficiency of supply processes and proactively troubleshoot issues with solution-based approaches. Build and maintain reciprocal, productive relationships to support supply and demand requirements in line with SLAs and service expectations. Production and stock Manage high level production (contract / 3rd party) and stock processes to ensure supply and demand requirements are met. Liaise with the parent company, product suppliers, sales teams and business product owners to maintain alignment on supply and demand. Support the Logistics team in coordinating and balancing stock versus demand across all warehouses for optimal efficiency and service levels. Oversee inventory management in collaboration with the Logistics team, including tracking stock levels and developing accurate inventory forecasts. Lead a robust Sales and Operations Planning (S&OP) process to balance demand and supply with a long-term perspective. Oversee production planning for third-party contract manufacturing of a limited scope of materials. Logistics Act as a key link between Sales and Purchasing teams as well as the Logistics and Warehousing functions, working closely with the Head of Logistics to ensure a fully integrated approach. Oversight of import & export compliance for the UK operation. Returns Develop and implement a process to track product returns and evaluate underlying issues. Ensure minimal cost exposure through proactive, solution-based problem solving. Monitor and identify risks and areas for improvement within the returns process. Provide actionable solutions that optimize effectiveness and reduce operational inefficiencies. Procurement and vendor management Ensure the supply of high-quality materials to meet production and service requirements. Negotiate favourable Service Level Agreement (SLA) terms with external suppliers. Maintain strong vendor relationships through both the parent company and external providers. Develop Supply Chain resilience to maintain high service levels across all product lines Process With a focus on getting to root cause and reducing waste, analyse data to identify process improvements, bottlenecks and opportunities to improve supply chain networks. Establish and monitor KPI's and overall performance targets Emphasising 'value add' reduce costs and improve efficiency aligning to KPI objectives and targets. Identify potential supply chain disruptions and risks and implement mitigating strategies to minimise cost impacts and supply delay. Management responsibilities: Leadership of the Supply Chain function with full accountability for the team and its output Ensure the Company's Cultural values are maintained and upheld, setting the example, leading with empathy and positivity with a nurturing and encouraging approach Empathetic and Emotionally Intelligent approach to Management Progression of training and development of personnel within the area of responsibility Undertake Appraisals, set objectives, identify training requirements and ensure these are followed through. Development of the team to ensure succession planning giving everyone opportunity to grow and develop Ensure staffing levels, productivity and output is maintained during periods of absence and busy periods Deliver a performance-orientated and motivating work environment for all employees Participate in operational activities and demonstrate strong leadership skills through leading by example Liaison with HR for employee relations, disciplinary, grievance, performance and capability matters. Training: Development of the team to ensure succession planning and giving all opportunity to grow and develop Maintain training matrix to ensure adequate training and competency to ensure operational flexibility Ensuring fulfilment of the onboarding process and completion of the induction and training Monitoring staff performance and progress and identifying training requirements Development: To lead strong communications within other sectors of business to ensure smooth operation Development of material and resource planning systems, processes and software to improve performance, profitability, and service levels within the function and across the business Management of related company projects to ensure timely completion Develop and implement an overall Supply Chain strategy aligned with business goals and stakeholder requirements Work collaboratively across multiple business areas, including Purchasing, Sales Order Processing, Logistics, Technical and External Sales teams. Partner with Product Management to build a cohesive, integrated, effective and efficient Supply Chain Strategy. Extensive experience within Supply Chain environment at a senior level Strong leadership and management skills with the ability to align to organisational approach (minimum 5 years experience within similar environment) Excellent analytical, problem solving and organisational skills Ability to work independently and handle multiple projects Strong organisational abilities with strict attention to detail Strong communication skills with the ability to influence Planning and quality management abilities Advanced knowledge of ERP software Awareness of transportation limitations and regulations including Import & Export. Ability to contribute strategically to organisational goals Motivated, driven and dedication to deliver and maintain high standards of service Strong analytical and negotiation skills Lean Six Sigma, Lead Auditor or similar experience in Continuous improvement Degree in Supply chain or other relevant subject, professional development qualifications in supply chain or sufficient breadth and depth of experience to be able to operate at the right level This job specification is non-exhaustive and subject to change as the If you love being genuinely empowered to deliver great results through collaboratively engaging the wider organisation on a journey of continuous improvement, then look no further . Teamwork is the essence of what we do and that means everyone brings something unique to the table that makes the team greater than the sum of its parts. The Operations team at Bauder, from Sales Processing to Delivery, from Purchasing to Warehousing we ensure that the great work that our Sales & Technical teams create is delivered where and when it's needed. We are here to underpin the organisations success and aim to deliver the high standards that our customers have come to expect. Part of that success is our broader support on Business Excellence, Management Systems, Health and Safety and Facilities Management. Being part of the Operations Leadership team means an opportunity to help build on an already successful business to ensure we continue to achieve great results for many years to come.
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
Mar 14, 2026
Full time
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
Coopers Fire specialises in the design, manufacture, installation, and maintenance of advanced, bespoke Smoke and Fire Curtain systems for a wide range of buildings. Our purpose is clear: to save lives by delivering high-quality, innovative products and effective fire protection solutions. We are committed to creating an environment where our colleagues can thrive, perform at their best, and take pride in their work. Our core values - Integrity, Pride and Passion, Teamship, and Pioneering - guide everything we do. By supporting our people, embracing diverse perspectives, and continuously challenging convention, we work collaboratively to lead the market through innovation - always focused on safeguarding lives. The Role Coopers Fire is seeking a commercially strong, strategically aligned International Sales Director to reshape, rebuild and grow our export business. Following a recent decline in export revenue, this role is central to delivering our next phase of international growth. The successful candidate will implement our proven UK specification-led sales model globally, strengthen distributor performance, and build a high-performing international team. This is not a role for someone looking to reinvent the strategy. Our UK approach works. The opportunity is to execute it internationally with discipline, professionalism, and energy. Key Objectives Rebuild export revenue toward and beyond historic levels Recruit two Export Specification Sales Managers Appoint new distributors in Scandinavia, Central Europe and selected Southeast Asian markets Improve service levels and professional standards across the international distributor network Strengthen forecasting accuracy and commercial visibility to support manufacturing and engineering Strategic Responsibilities Export P&L Ownership Responsible for delivering international revenue and margin targets Drive revenue growth, margin improvement, and commercial discipline Control export pricing strategy and distributor commercial terms (in alignment with the Managing Director) Specification-Led Global Strategy Roll out Coopers Fire's UK specification model internationally Ensure distributors protect and convert UK-originated global specifications Develop in-country specification capability to prevent competitive substitution at detailed design stage Drive CPD-led architect engagement and passive fire education internationally Distributor Leadership & Performance Management Recruit, appoint and, where necessary, replace distributors Establish clear KPIs, performance expectations and behavioural standards Build closer, more professional relationships with distributor principals Ensure distributors operate with integrity and alignment to Coopers Fire's standards Conduct regular in-market visits to strengthen relationships and accountability International Team Development Lead UK-based Export Sales Managers Recruit and manage overseas Specification Sales Managers in key territories Build a structured, process-driven export function Drive accountability, clarity and performance across the team Operational & Strategic Integration Deliver structured export forecasting to support manufacturing planning Feed market intelligence into engineering to influence product development Provide commercially grounded input into R&D investment decisions Contribute actively to broader company strategy as a member of the Senior Management Team About You Experience & Capability Significant experience in passive fire protection or construction product sales Proven success managing international distributor networks Strong understanding of specification-led selling (architects, consultants, major projects) Experience leading multi-territory sales teams Commercially astute Process-oriented and disciplined in forecasting and reporting Comfortable working closely with manufacturing and engineering functions Personal Attributes Strategically aligned and able to execute an established playbook Collaborative and able to work closely with the Managing Director Commercially serious, personally grounded Energetic and motivated by growth challenges Prepared to challenge constructively, but not disruptively Enjoys building strong, long-term professional relationships Travel This role is UK Head Office based and requires regular international travel to support distributors, recruit partners, and develop in-market specification capability. Why This Role Matters This is a pivotal leadership role at Coopers Fire. The International Sales Director will directly influence revenue growth, global brand positioning, distributor professionalism, and long-term international expansion. The right individual will help establish a stronger, more disciplined, and more strategically aligned global presence for Coopers Fire.
Mar 14, 2026
Full time
Coopers Fire specialises in the design, manufacture, installation, and maintenance of advanced, bespoke Smoke and Fire Curtain systems for a wide range of buildings. Our purpose is clear: to save lives by delivering high-quality, innovative products and effective fire protection solutions. We are committed to creating an environment where our colleagues can thrive, perform at their best, and take pride in their work. Our core values - Integrity, Pride and Passion, Teamship, and Pioneering - guide everything we do. By supporting our people, embracing diverse perspectives, and continuously challenging convention, we work collaboratively to lead the market through innovation - always focused on safeguarding lives. The Role Coopers Fire is seeking a commercially strong, strategically aligned International Sales Director to reshape, rebuild and grow our export business. Following a recent decline in export revenue, this role is central to delivering our next phase of international growth. The successful candidate will implement our proven UK specification-led sales model globally, strengthen distributor performance, and build a high-performing international team. This is not a role for someone looking to reinvent the strategy. Our UK approach works. The opportunity is to execute it internationally with discipline, professionalism, and energy. Key Objectives Rebuild export revenue toward and beyond historic levels Recruit two Export Specification Sales Managers Appoint new distributors in Scandinavia, Central Europe and selected Southeast Asian markets Improve service levels and professional standards across the international distributor network Strengthen forecasting accuracy and commercial visibility to support manufacturing and engineering Strategic Responsibilities Export P&L Ownership Responsible for delivering international revenue and margin targets Drive revenue growth, margin improvement, and commercial discipline Control export pricing strategy and distributor commercial terms (in alignment with the Managing Director) Specification-Led Global Strategy Roll out Coopers Fire's UK specification model internationally Ensure distributors protect and convert UK-originated global specifications Develop in-country specification capability to prevent competitive substitution at detailed design stage Drive CPD-led architect engagement and passive fire education internationally Distributor Leadership & Performance Management Recruit, appoint and, where necessary, replace distributors Establish clear KPIs, performance expectations and behavioural standards Build closer, more professional relationships with distributor principals Ensure distributors operate with integrity and alignment to Coopers Fire's standards Conduct regular in-market visits to strengthen relationships and accountability International Team Development Lead UK-based Export Sales Managers Recruit and manage overseas Specification Sales Managers in key territories Build a structured, process-driven export function Drive accountability, clarity and performance across the team Operational & Strategic Integration Deliver structured export forecasting to support manufacturing planning Feed market intelligence into engineering to influence product development Provide commercially grounded input into R&D investment decisions Contribute actively to broader company strategy as a member of the Senior Management Team About You Experience & Capability Significant experience in passive fire protection or construction product sales Proven success managing international distributor networks Strong understanding of specification-led selling (architects, consultants, major projects) Experience leading multi-territory sales teams Commercially astute Process-oriented and disciplined in forecasting and reporting Comfortable working closely with manufacturing and engineering functions Personal Attributes Strategically aligned and able to execute an established playbook Collaborative and able to work closely with the Managing Director Commercially serious, personally grounded Energetic and motivated by growth challenges Prepared to challenge constructively, but not disruptively Enjoys building strong, long-term professional relationships Travel This role is UK Head Office based and requires regular international travel to support distributors, recruit partners, and develop in-market specification capability. Why This Role Matters This is a pivotal leadership role at Coopers Fire. The International Sales Director will directly influence revenue growth, global brand positioning, distributor professionalism, and long-term international expansion. The right individual will help establish a stronger, more disciplined, and more strategically aligned global presence for Coopers Fire.
Ref: 23314 The Skills You'll Need: Relevant qualification in Accounting, Taxation, or Finance (e.g., ATT, CTA, ACCA, ACA or equivalent preferred), proven experience in UK tax compliance, strong knowledge of VAT, Corporation Tax, PAYE, EORI and UK GAAP within automotive or motor sector. Your New Salary: Up to 60k depending on the experience Office based Perm Reports to: Senior Finance Manager Start: ASAP Location: Central London Role Overview: The Tax Officer will be responsible for overseeing all tax-related matters within the company, ensuring full compliance with UK tax regulations. The successful candidate will manage corporate and payroll taxes, VAT submissions, import/export duties, and maintain direct communication with HMRC. Tax Officer - What You'll be Doing: Key Responsibilities Tax Compliance & HMRC Liaison Act as the primary point of contact with HMRC for all tax-related matters Ensure full compliance with UK tax legislation and reporting requirements Respond to HMRC enquiries, investigations, and correspondence Maintain accurate tax records and documentation Corporate & Business Taxes Prepare and submit Corporation Tax returns Manage business rates and other applicable company taxes Monitor tax deadlines and ensure timely submissions and payments VAT Management Prepare and submit VAT returns (including Margin Scheme if applicable to vehicle sales) Ensure correct VAT treatment of vehicle sales, imports, exports, and intra-EU transactions Conduct VAT reconciliations and resolve discrepancies Import/Export & Customs Duties Oversee customs declarations and import/export tax compliance Ensure correct calculation and payment of customs duties Liaise with freight agents and customs brokers when necessary Payroll & Employment Taxes Oversee PAYE, National Insurance Contributions (NIC), and other payroll-related taxes Review and verify payroll calculations to ensure accuracy and compliance Ensure RTI (Real Time Information) submissions are completed accurately and on time Financial Control & Reporting Work closely with the Finance team to ensure accurate tax reporting Support audits and provide tax documentation as required Identify tax planning opportunities and advise management on tax efficiency Work closely with the Finance team to ensure accurate ME/YE closings Tax Officer - The Skills You'll Need to Succeed: Qualifications & Experience Relevant qualification in Accounting, Taxation, or Finance (e.g., ATT, CTA, ACCA, ACA or equivalent preferred) At least 5 years proven experience in UK tax compliance Strong knowledge of VAT, Corporation Tax, PAYE, EORI and UK GAAP Experience in the automotive industry is desirable Familiarity with HMRC systems and online filing platforms Skills Strong analytical and problem-solving skills Excellent attention to detail Strong communication skills and ability to liaise with HMRC and external advisors Ability to work independently and manage multiple deadlines Proficiency in accounting software and Microsoft Excel Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Mar 13, 2026
Full time
Ref: 23314 The Skills You'll Need: Relevant qualification in Accounting, Taxation, or Finance (e.g., ATT, CTA, ACCA, ACA or equivalent preferred), proven experience in UK tax compliance, strong knowledge of VAT, Corporation Tax, PAYE, EORI and UK GAAP within automotive or motor sector. Your New Salary: Up to 60k depending on the experience Office based Perm Reports to: Senior Finance Manager Start: ASAP Location: Central London Role Overview: The Tax Officer will be responsible for overseeing all tax-related matters within the company, ensuring full compliance with UK tax regulations. The successful candidate will manage corporate and payroll taxes, VAT submissions, import/export duties, and maintain direct communication with HMRC. Tax Officer - What You'll be Doing: Key Responsibilities Tax Compliance & HMRC Liaison Act as the primary point of contact with HMRC for all tax-related matters Ensure full compliance with UK tax legislation and reporting requirements Respond to HMRC enquiries, investigations, and correspondence Maintain accurate tax records and documentation Corporate & Business Taxes Prepare and submit Corporation Tax returns Manage business rates and other applicable company taxes Monitor tax deadlines and ensure timely submissions and payments VAT Management Prepare and submit VAT returns (including Margin Scheme if applicable to vehicle sales) Ensure correct VAT treatment of vehicle sales, imports, exports, and intra-EU transactions Conduct VAT reconciliations and resolve discrepancies Import/Export & Customs Duties Oversee customs declarations and import/export tax compliance Ensure correct calculation and payment of customs duties Liaise with freight agents and customs brokers when necessary Payroll & Employment Taxes Oversee PAYE, National Insurance Contributions (NIC), and other payroll-related taxes Review and verify payroll calculations to ensure accuracy and compliance Ensure RTI (Real Time Information) submissions are completed accurately and on time Financial Control & Reporting Work closely with the Finance team to ensure accurate tax reporting Support audits and provide tax documentation as required Identify tax planning opportunities and advise management on tax efficiency Work closely with the Finance team to ensure accurate ME/YE closings Tax Officer - The Skills You'll Need to Succeed: Qualifications & Experience Relevant qualification in Accounting, Taxation, or Finance (e.g., ATT, CTA, ACCA, ACA or equivalent preferred) At least 5 years proven experience in UK tax compliance Strong knowledge of VAT, Corporation Tax, PAYE, EORI and UK GAAP Experience in the automotive industry is desirable Familiarity with HMRC systems and online filing platforms Skills Strong analytical and problem-solving skills Excellent attention to detail Strong communication skills and ability to liaise with HMRC and external advisors Ability to work independently and manage multiple deadlines Proficiency in accounting software and Microsoft Excel Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
FRENCH SELECTION (FS) French and German speaking Export Sales Manager Location: Banbury Hybrid working available Salary: up to £50,000 per annum plus benefits Ref: 8221FG To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8221FG The company: A well-established British manufacturer specialising in the design and production of industri click apply for full job details
Mar 12, 2026
Full time
FRENCH SELECTION (FS) French and German speaking Export Sales Manager Location: Banbury Hybrid working available Salary: up to £50,000 per annum plus benefits Ref: 8221FG To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8221FG The company: A well-established British manufacturer specialising in the design and production of industri click apply for full job details
Job Title: Commercial Contracts Manager (FTC - potential to go permanent) Hybrid - 1-2 days per week on-site Salary: £42,500 - £50,000 About the Role We're looking for a proactive and detail-focused Commercial Contracts Manager to join our clients small, collaborative Legal & Compliance function on a 6-month fixed-term contract. For the right person, there is strong potential for the role to become permanent. You will play a key role in supporting the business with contract drafting, review, negotiation, and compliance oversight. This is an excellent opportunity for someone with a background in commercial contracts or legal administration who is ready to take ownership, influence change, and help strengthen our internal processes. What You'll Be Doing Drafting, reviewing, and managing a wide range of commercial agreements (including NDAs, customer/supplier contracts, and framework agreements). Providing guidance to internal stakeholders on contractual terms, risks, and obligations. Supporting the flow-down of terms to subcontractors and partners. Ensuring adherence to relevant laws, regulations, and internal policies. Assisting with dispute resolution, contract queries, and negotiation points. Supporting new business proposals by reviewing terms and identifying risks. Maintaining accurate records of contract documentation and version histories. Working closely with colleagues across sales, projects, and operations to ensure consistency and alignment. Participating in internal meetings and supporting cross-functional collaboration. Building and maintaining positive working relationships with clients, suppliers, and partners. What We're Looking For 3 years' experience in commercial contracts management, legal support, or similar roles. Strong experience drafting and reviewing NDAs (essential). Understanding of upstream/downstream flow-down terms in medium or large projects. Excellent attention to detail and ability to spot risks or inconsistencies. Strong communicator who can build trust across the business. Comfortable working independently and managing your own workload. High integrity and professionalism, especially in confidential matters. You do not need a law degree or formal legal qualification. Nice to Have (Not required - but a bonus if you bring any of the following) Experience with compliance topics such as export control or intellectual property. Exposure to engineering, technology, scientific, or regulated industries. Familiarity with software licensing terms or technical contracting environments. Why Join? A genuinely supportive, friendly, and collaborative team. Hybrid working with flexibility. Opportunity to shape and improve processes in a growing business. Chance for the role to become permanent for the right person. Inclusive and welcoming culture.
Mar 12, 2026
Contractor
Job Title: Commercial Contracts Manager (FTC - potential to go permanent) Hybrid - 1-2 days per week on-site Salary: £42,500 - £50,000 About the Role We're looking for a proactive and detail-focused Commercial Contracts Manager to join our clients small, collaborative Legal & Compliance function on a 6-month fixed-term contract. For the right person, there is strong potential for the role to become permanent. You will play a key role in supporting the business with contract drafting, review, negotiation, and compliance oversight. This is an excellent opportunity for someone with a background in commercial contracts or legal administration who is ready to take ownership, influence change, and help strengthen our internal processes. What You'll Be Doing Drafting, reviewing, and managing a wide range of commercial agreements (including NDAs, customer/supplier contracts, and framework agreements). Providing guidance to internal stakeholders on contractual terms, risks, and obligations. Supporting the flow-down of terms to subcontractors and partners. Ensuring adherence to relevant laws, regulations, and internal policies. Assisting with dispute resolution, contract queries, and negotiation points. Supporting new business proposals by reviewing terms and identifying risks. Maintaining accurate records of contract documentation and version histories. Working closely with colleagues across sales, projects, and operations to ensure consistency and alignment. Participating in internal meetings and supporting cross-functional collaboration. Building and maintaining positive working relationships with clients, suppliers, and partners. What We're Looking For 3 years' experience in commercial contracts management, legal support, or similar roles. Strong experience drafting and reviewing NDAs (essential). Understanding of upstream/downstream flow-down terms in medium or large projects. Excellent attention to detail and ability to spot risks or inconsistencies. Strong communicator who can build trust across the business. Comfortable working independently and managing your own workload. High integrity and professionalism, especially in confidential matters. You do not need a law degree or formal legal qualification. Nice to Have (Not required - but a bonus if you bring any of the following) Experience with compliance topics such as export control or intellectual property. Exposure to engineering, technology, scientific, or regulated industries. Familiarity with software licensing terms or technical contracting environments. Why Join? A genuinely supportive, friendly, and collaborative team. Hybrid working with flexibility. Opportunity to shape and improve processes in a growing business. Chance for the role to become permanent for the right person. Inclusive and welcoming culture.
Customer Service Coordinator (Fixed Term 12 month contract) Location: Whitstable Hours: Monday to Thursday 08:00 to 16:30, Friday 08:00 to 13:30 (37.5 hours a week, with hybrid working) Salary: Competitive An established and growing organisation is looking for a Customer Service Coordinator to join its Customer Services team in Whitstable. This is a varied, fast paced role where you will play a key part in delivering an exceptional, professional service to both internal and external customers. The Role As Customer Service Coordinator, you will be responsible for managing customer enquiries, quotations and sales orders from initial request through to delivery. You will act as a central point of contact, ensuring clear communication, accurate processing and proactive follow-up at every stage of the customer journey. Working closely with commercial, procurement and product teams, you will help build accurate pricing, manage lead times and support sales activity, while maintaining a high standard of customer care at all times. We can only accept candidates with the full Right To Work and with local commute from these areas: Whitstable, Canterbury, Faversham, Herne Bay, Aylesham, Margate, Ramsgate and Broadstairs . Key Responsibilities Processing customer quotations and sales orders in line with agreed KPIs Building and maintaining strong customer relationships through excellent service Preparing quotations using internal systems and commercial guidelines Ensuring export compliance when processing orders and quotations Proactively following up quotations and negotiating where appropriate Managing orders through to shipment and delivery Providing regular updates to customers throughout the order lifecycle Investigating and escalating customer complaints where required Developing product knowledge to handle basic technical queries Supporting external sales teams and Business Development Managers Identifying opportunities for cross-selling, up-selling and new business Liaising with internal departments to support customers and route-to-market decisions Contributing ideas to improve service levels and team performance Providing cover for colleagues during holidays and sickness Undertaking training and supporting project work as required Person Specification Previous experience in a customer service or order processing environment Experience managing customer enquiries, quotations, orders and shipments Confident liaising between customers and internal departments Strong relationship-building skills with both internal and external stakeholders Good IT skills, including Microsoft Word, Excel and Outlook Email: (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Mar 12, 2026
Contractor
Customer Service Coordinator (Fixed Term 12 month contract) Location: Whitstable Hours: Monday to Thursday 08:00 to 16:30, Friday 08:00 to 13:30 (37.5 hours a week, with hybrid working) Salary: Competitive An established and growing organisation is looking for a Customer Service Coordinator to join its Customer Services team in Whitstable. This is a varied, fast paced role where you will play a key part in delivering an exceptional, professional service to both internal and external customers. The Role As Customer Service Coordinator, you will be responsible for managing customer enquiries, quotations and sales orders from initial request through to delivery. You will act as a central point of contact, ensuring clear communication, accurate processing and proactive follow-up at every stage of the customer journey. Working closely with commercial, procurement and product teams, you will help build accurate pricing, manage lead times and support sales activity, while maintaining a high standard of customer care at all times. We can only accept candidates with the full Right To Work and with local commute from these areas: Whitstable, Canterbury, Faversham, Herne Bay, Aylesham, Margate, Ramsgate and Broadstairs . Key Responsibilities Processing customer quotations and sales orders in line with agreed KPIs Building and maintaining strong customer relationships through excellent service Preparing quotations using internal systems and commercial guidelines Ensuring export compliance when processing orders and quotations Proactively following up quotations and negotiating where appropriate Managing orders through to shipment and delivery Providing regular updates to customers throughout the order lifecycle Investigating and escalating customer complaints where required Developing product knowledge to handle basic technical queries Supporting external sales teams and Business Development Managers Identifying opportunities for cross-selling, up-selling and new business Liaising with internal departments to support customers and route-to-market decisions Contributing ideas to improve service levels and team performance Providing cover for colleagues during holidays and sickness Undertaking training and supporting project work as required Person Specification Previous experience in a customer service or order processing environment Experience managing customer enquiries, quotations, orders and shipments Confident liaising between customers and internal departments Strong relationship-building skills with both internal and external stakeholders Good IT skills, including Microsoft Word, Excel and Outlook Email: (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Location: United Kingdom (Remote within the UK) Market Focus: UK & European Fashion Brands Base Salary: £55,000 £85,000 depending on experience Bonus: performance-linked bonus Travel: All business travel fully sponsored About the Role We are hiring a UK-based Marketing & Merchandising professional for a global apparel manufacturer specialising in woven garments. This is a high-visibility international role focused on driving business growth with fashion brands and retailers across the UK and Europe. You will work closely with the India headquarters while representing the company across key UK and European markets, trade platforms, and the broader global fashion landscape. Key Responsibilities Drive business development for woven apparel categories across the UK and European markets. Acquire and grow relationships with UK and European fashion brands, retailers, and buying offices. Act as the primary liaison between clients and internal production and merchandising teams. Lead costing, negotiations, sampling, and order execution from concept to delivery. Oversee merchandising timelines from development through to shipment. Support fabric sourcing and product innovation in line with client briefs. Represent the company at key UK and European trade fairs and sourcing events. Travel to India initially and periodically for strategy alignment and operational reviews. Candidate Requirements Based in the UK with flexibility for travel across Europe and to India. Degree in Textile Engineering, Fashion Technology, or Business Management. Strong experience in woven apparel merchandising and exports. Proven exposure to UK and European fashion brands and retail buying teams. Strong commercial acumen and confident negotiation and closing skills. Deep understanding of woven fabrics, shirt manufacturing, and garment construction. Ability to work independently and manage cross-cultural, cross-time-zone relationships. Knowledge of a European language such as German, French, or Italian is desirable but not mandatory. Excellent written and spoken English is essential. What's Offered Base Salary: £55,000 £85,000 depending on experience. Performance-linked bonus, tied to KPIs including new account acquisition, order volume, and revenue targets. International leadership exposure across the UK and European fashion markets. Remote working with travel across Europe and periodic visits to India. All business travel fully sponsored, including trade fairs and India visits. High-impact, autonomous role with direct access to senior leadership. This job description is confidential and intended solely for recruitment purposes. All compensation figures are indicative and subject to negotiation based on experience.
Mar 11, 2026
Full time
Location: United Kingdom (Remote within the UK) Market Focus: UK & European Fashion Brands Base Salary: £55,000 £85,000 depending on experience Bonus: performance-linked bonus Travel: All business travel fully sponsored About the Role We are hiring a UK-based Marketing & Merchandising professional for a global apparel manufacturer specialising in woven garments. This is a high-visibility international role focused on driving business growth with fashion brands and retailers across the UK and Europe. You will work closely with the India headquarters while representing the company across key UK and European markets, trade platforms, and the broader global fashion landscape. Key Responsibilities Drive business development for woven apparel categories across the UK and European markets. Acquire and grow relationships with UK and European fashion brands, retailers, and buying offices. Act as the primary liaison between clients and internal production and merchandising teams. Lead costing, negotiations, sampling, and order execution from concept to delivery. Oversee merchandising timelines from development through to shipment. Support fabric sourcing and product innovation in line with client briefs. Represent the company at key UK and European trade fairs and sourcing events. Travel to India initially and periodically for strategy alignment and operational reviews. Candidate Requirements Based in the UK with flexibility for travel across Europe and to India. Degree in Textile Engineering, Fashion Technology, or Business Management. Strong experience in woven apparel merchandising and exports. Proven exposure to UK and European fashion brands and retail buying teams. Strong commercial acumen and confident negotiation and closing skills. Deep understanding of woven fabrics, shirt manufacturing, and garment construction. Ability to work independently and manage cross-cultural, cross-time-zone relationships. Knowledge of a European language such as German, French, or Italian is desirable but not mandatory. Excellent written and spoken English is essential. What's Offered Base Salary: £55,000 £85,000 depending on experience. Performance-linked bonus, tied to KPIs including new account acquisition, order volume, and revenue targets. International leadership exposure across the UK and European fashion markets. Remote working with travel across Europe and periodic visits to India. All business travel fully sponsored, including trade fairs and India visits. High-impact, autonomous role with direct access to senior leadership. This job description is confidential and intended solely for recruitment purposes. All compensation figures are indicative and subject to negotiation based on experience.
Are you an experienced Sales Administrator or Customer Service professional looking for your next step? We're recruiting for a Sales & Customer Service Coordinator to join a well-established manufacturing business. This is a varied role that combines customer care, order management and stock control. You will play a key role in ensuring customer orders are processed accurately and delivered on time. Working closely with colleagues across finance, production, and logistics, you'll take ownership of order-to-delivery processes and maintain excellent relationships with customers. Your responsibilities will include: Receiving and reviewing customer orders, tracking progress and invoicing accurately. Coordinating with internal teams to ensure on-time customer deliveries. Raising credit notes and resolving customer queries or complaints. Managing export processes and related invoicing. Maintaining accurate customer and sales records, ensuring ERP and supplier systems integrate smoothly. Liaising with the Production Manager to monitor stock levels. We're looking for someone with: Ideally experience in a manufacturing, supply chain, or distribution environment. Strong attention to detail, organisation, and multitasking skills. Proficiency in CRM &/or ERP and MS Office. Excellent communication and relationship management skills. The ability to manage your own workload, meet deadlines, and remain calm under pressure.
Mar 11, 2026
Full time
Are you an experienced Sales Administrator or Customer Service professional looking for your next step? We're recruiting for a Sales & Customer Service Coordinator to join a well-established manufacturing business. This is a varied role that combines customer care, order management and stock control. You will play a key role in ensuring customer orders are processed accurately and delivered on time. Working closely with colleagues across finance, production, and logistics, you'll take ownership of order-to-delivery processes and maintain excellent relationships with customers. Your responsibilities will include: Receiving and reviewing customer orders, tracking progress and invoicing accurately. Coordinating with internal teams to ensure on-time customer deliveries. Raising credit notes and resolving customer queries or complaints. Managing export processes and related invoicing. Maintaining accurate customer and sales records, ensuring ERP and supplier systems integrate smoothly. Liaising with the Production Manager to monitor stock levels. We're looking for someone with: Ideally experience in a manufacturing, supply chain, or distribution environment. Strong attention to detail, organisation, and multitasking skills. Proficiency in CRM &/or ERP and MS Office. Excellent communication and relationship management skills. The ability to manage your own workload, meet deadlines, and remain calm under pressure.
Customer Service Manager / Customer Operations Manager 11-Month Fixed-Term Contract (Maternity Cover) The Role The Customer Services Manager / Customer Operations Manager will ensure the seamless delivery of new sales orders, acting as a key liaison between customers and internal stakeholders. The role is responsible for monitoring order progress, coordinating logistics, and maintaining performance dashboards and KPIs. Key Responsibilities Manage and maintain strong customer relationships, providing regular delivery and logistics updates. Ensure all orders are delivered on time and in full (OTIF). Lead and coordinate the operations team to achieve accurate and timely delivery of goods and services. Update and circulate weekly/monthly order dashboards. Oversee efficient shipment and invoicing processes. Provide timely order updates and reports to clients. Maintain accurate order books and records. Ensure compliance with export controls and maintain export/licence documentation. Liaise with internal departments to ensure customers have the latest and most accurate information. Uphold compliance across all company policies, procedures, and processes. Skills and Experience Proven background in customer relationship management and order fulfilment. Experience using business systems and managing data accurately. Strong planning and organisational skills, with attention to detail. Experience leading and motivating teams. Knowledge of UK and International logistics and export compliance. Familiarity with HMRC and Dangerous Goods Management (DGM) processes. Excellent written and verbal communication skills. Strong time management and prioritisation abilities in fast-paced environments.
Mar 11, 2026
Seasonal
Customer Service Manager / Customer Operations Manager 11-Month Fixed-Term Contract (Maternity Cover) The Role The Customer Services Manager / Customer Operations Manager will ensure the seamless delivery of new sales orders, acting as a key liaison between customers and internal stakeholders. The role is responsible for monitoring order progress, coordinating logistics, and maintaining performance dashboards and KPIs. Key Responsibilities Manage and maintain strong customer relationships, providing regular delivery and logistics updates. Ensure all orders are delivered on time and in full (OTIF). Lead and coordinate the operations team to achieve accurate and timely delivery of goods and services. Update and circulate weekly/monthly order dashboards. Oversee efficient shipment and invoicing processes. Provide timely order updates and reports to clients. Maintain accurate order books and records. Ensure compliance with export controls and maintain export/licence documentation. Liaise with internal departments to ensure customers have the latest and most accurate information. Uphold compliance across all company policies, procedures, and processes. Skills and Experience Proven background in customer relationship management and order fulfilment. Experience using business systems and managing data accurately. Strong planning and organisational skills, with attention to detail. Experience leading and motivating teams. Knowledge of UK and International logistics and export compliance. Familiarity with HMRC and Dangerous Goods Management (DGM) processes. Excellent written and verbal communication skills. Strong time management and prioritisation abilities in fast-paced environments.
Store Manager/ Store Manager Plus page is loaded Store Manager/ Store Manager Pluslocations: Bracknell, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: Trek113957 Job Description We are currently recruiting for: Position: Store Manager / Store Manager Plus Location: Bracknell Job Type: Full Time, Permanent Store Manager / Store Manager Plus (Hybrid Role) We're recruiting for a flexible Store Manager role that can be shaped around your experience. This opportunity could be a stand alone Store Manager position or, for the right candidate, expanded into a Store Manager Plus role supporting a small group of stores alongside leading your own. You'll create an inspiring, high performing environment, deliver exceptional customer experiences, and develop great teams. If you're passionate about people, thrive in leadership, and are excited by the opportunity to grow your impact beyond a single store, we'd love to hear from you. What you'll do As Store Manager, you'll play a central role in creating an inspiring, supportive, and high performing environment for your team and your customers. You'll guide your store's day to day operations, champion exceptional customer experiences, and lead your team with kindness, clarity, and confidence.This role is perfect for someone who loves people, enjoys making a positive impact, and thrives in a leadership position. You'll mentor your team, nurture their development, and create a shop environment that feels welcoming, inclusive, and community focused. You'll also help shape your store's long term success-both operationally and culturally.Your goal isn't just to run a successful store, it's to build a space that brings joy to customers, supports your employees, and becomes a meaningful part of the local community. You'll help create experiences that genuinely make people's lives better. Your key responsibilities Financial Performance • Spend time on the sales floor supporting both your team and your customers to help achieve store goals • Lead by example as one of the store's top salespeople, modelling warm hospitality and thoughtful customer service • Take part in budgeting, financial reviews, and planning to ensure long term success High Performance Staff • Organise, implement, and support ongoing staff training, covering sales, merchandising, systems, and product knowledge • Validate learning through role plays, Trek University modules, customer feedback, and coaching • Lead bi weekly leadership meetings with the Service Lead, Sales Lead, and Inventory Lead • Hold daily huddles to keep the team aligned, supported, and motivated Inventory, Merchandising & Operations • Manage the store's range plan and inventory levels, supported by your buying team • Help create a beautifully presented, inviting, and easy to navigate shop • Support ongoing merchandising, restocking, and store care • Monitor supplies and complete ordering as needed • Complete weekly QuickBooks exports Human Resources • Play an active role in staffing, including interviewing, onboarding, scheduling, and supporting your team as they grow • Help handle employee matters with empathy, structure, and fairness Additional Duties • Support other store operations as needed What you'll bring to the team • A sense of ownership and pride-running the store as if it were your own • A positive, team focused approach and a willingness to jump in wherever needed • Warm hospitality, strong listening skills, and a steady, approachable manner-even during busy periods • A desire to build community connections and make your store a true local cycling hub • Excellent communication skills • Strong attention to detail and a love for hands on problem solving • Curiosity and eagerness to learn about bicycle servicing • A commitment to continuous learning, including new service methods and technologies • Confidence managing schedules, tasks, and day to day operationsIf you don't meet every requirement but feel you bring something special, we'd still love to hear from you. Please tell us in your cover letter why you believe you'd be a great fit-your passion and potential are just as important as your experience. Benefits at Trek 25 days annual leave per year, plus bank holidays Discounted employee purchase scheme on bikes, parts and accessories 24/7 employee assistance program 24/7 virtual GP services and counselling services Gym membership discounts and discounts on other health and wellbeing brands Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more Annual paid time off for charity work Death in service benefitIf you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you. If you like wild growth and working with happy, enthusiastic overachievers, you'll enjoy your career with us! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Trek is a place where you're valued for being you. If you're really into bikes, that's great. If you're not (yet), that's great too. Because there's a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It's what makes us who we are. Trek was named to Learn more of why Trek is one of the top
Mar 09, 2026
Full time
Store Manager/ Store Manager Plus page is loaded Store Manager/ Store Manager Pluslocations: Bracknell, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: Trek113957 Job Description We are currently recruiting for: Position: Store Manager / Store Manager Plus Location: Bracknell Job Type: Full Time, Permanent Store Manager / Store Manager Plus (Hybrid Role) We're recruiting for a flexible Store Manager role that can be shaped around your experience. This opportunity could be a stand alone Store Manager position or, for the right candidate, expanded into a Store Manager Plus role supporting a small group of stores alongside leading your own. You'll create an inspiring, high performing environment, deliver exceptional customer experiences, and develop great teams. If you're passionate about people, thrive in leadership, and are excited by the opportunity to grow your impact beyond a single store, we'd love to hear from you. What you'll do As Store Manager, you'll play a central role in creating an inspiring, supportive, and high performing environment for your team and your customers. You'll guide your store's day to day operations, champion exceptional customer experiences, and lead your team with kindness, clarity, and confidence.This role is perfect for someone who loves people, enjoys making a positive impact, and thrives in a leadership position. You'll mentor your team, nurture their development, and create a shop environment that feels welcoming, inclusive, and community focused. You'll also help shape your store's long term success-both operationally and culturally.Your goal isn't just to run a successful store, it's to build a space that brings joy to customers, supports your employees, and becomes a meaningful part of the local community. You'll help create experiences that genuinely make people's lives better. Your key responsibilities Financial Performance • Spend time on the sales floor supporting both your team and your customers to help achieve store goals • Lead by example as one of the store's top salespeople, modelling warm hospitality and thoughtful customer service • Take part in budgeting, financial reviews, and planning to ensure long term success High Performance Staff • Organise, implement, and support ongoing staff training, covering sales, merchandising, systems, and product knowledge • Validate learning through role plays, Trek University modules, customer feedback, and coaching • Lead bi weekly leadership meetings with the Service Lead, Sales Lead, and Inventory Lead • Hold daily huddles to keep the team aligned, supported, and motivated Inventory, Merchandising & Operations • Manage the store's range plan and inventory levels, supported by your buying team • Help create a beautifully presented, inviting, and easy to navigate shop • Support ongoing merchandising, restocking, and store care • Monitor supplies and complete ordering as needed • Complete weekly QuickBooks exports Human Resources • Play an active role in staffing, including interviewing, onboarding, scheduling, and supporting your team as they grow • Help handle employee matters with empathy, structure, and fairness Additional Duties • Support other store operations as needed What you'll bring to the team • A sense of ownership and pride-running the store as if it were your own • A positive, team focused approach and a willingness to jump in wherever needed • Warm hospitality, strong listening skills, and a steady, approachable manner-even during busy periods • A desire to build community connections and make your store a true local cycling hub • Excellent communication skills • Strong attention to detail and a love for hands on problem solving • Curiosity and eagerness to learn about bicycle servicing • A commitment to continuous learning, including new service methods and technologies • Confidence managing schedules, tasks, and day to day operationsIf you don't meet every requirement but feel you bring something special, we'd still love to hear from you. Please tell us in your cover letter why you believe you'd be a great fit-your passion and potential are just as important as your experience. Benefits at Trek 25 days annual leave per year, plus bank holidays Discounted employee purchase scheme on bikes, parts and accessories 24/7 employee assistance program 24/7 virtual GP services and counselling services Gym membership discounts and discounts on other health and wellbeing brands Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more Annual paid time off for charity work Death in service benefitIf you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you. If you like wild growth and working with happy, enthusiastic overachievers, you'll enjoy your career with us! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Trek is a place where you're valued for being you. If you're really into bikes, that's great. If you're not (yet), that's great too. Because there's a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It's what makes us who we are. Trek was named to Learn more of why Trek is one of the top
Aerospace Business Development Manager - Military Electronic Systems UK Remote 60,000 + Car & OTE Drive strategic growth in cutting-edge LED lighting and systems for the global military aerospace sector. This role is perfect for a proven technical BDM who thrives on long, complex sales cycles and high-value programmes. The role As Aerospace Business Development Manager, you will take ownership of sales for Military Air LED Lighting & Systems across the UK, Europe and the rest of the world (excluding the US). You will focus on both new business and strategic account development, driving deeper penetration with tier 1 and sub-tier aerospace customers. Key responsibilities: Lead sales activity into the global Military Aerospace sector for LED lighting and systems. Build, own and execute a clear sales plan with measurable milestones and profitable growth targets. Act as key account manager for major customers, managing relationships end-to-end. Identify and win long-cycle design-in opportunities (typically 2+ years) on military air platforms. Cross-sell complementary electronic / electro-mechanical systems alongside LED solutions. Work closely with international colleagues to share market intelligence and align strategy. Provide accurate forecasts and input into annual budgets and sales planning. Maintain an up-to-date opportunity pipeline using a modern CRM system. Ensure all activities comply with relevant UK export controls and, where applicable, ITAR regulations. About you You are a commercially sharp, technically confident salesperson who understands how to navigate the aerospace ecosystem and defence procurement environments. You are comfortable owning significant responsibility and operating with a high degree of autonomy. Essential experience: Established track record in international technical product sales into aerospace. Experience selling electronic components, lighting, or electro-mechanical systems. Proven success selling to tier 1 and sub-tier aerospace customers. Experience of, or strong exposure to, defence customers (e.g. MoD or other national defence departments). Strong commercial and negotiation skills, particularly around contracts and complex proposals. Comfortable working with CRM tools and managing long, complex sales cycles. Familiarity with export licensing and ITAR practices. Desirable: Degree or equivalent in Mechanical, Electrical or Electronics Engineering. Experience with LED technologies or related electronic systems. Evidence of ongoing professional development through relevant training. Personal attributes We are looking for someone who is: Self-motivated, proactive and target-driven. An excellent communicator and presenter, able to influence at multiple levels. Highly organised with strong planning and time management skills. Confident operating with high levels of responsibility and accountability. A natural relationship builder who can quickly establish trust and rapport. A problem-solver who can interpret complex information and make sound, practical decisions. Work environment The role is UK-based with a blend of home office, head office visits and significant international travel once established. You will be trusted to manage your own diary between customer visits, remote work and time on-site with internal teams to deliver results. How to apply If you are an experienced Aerospace Business Development professional looking to spearhead growth in advanced Military Air LED Lighting & Systems, we would love to hear from you. Please apply with your CV and a brief note outlining your relevant experience and current situation, or get in touch for a confidential conversation. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Mar 09, 2026
Full time
Aerospace Business Development Manager - Military Electronic Systems UK Remote 60,000 + Car & OTE Drive strategic growth in cutting-edge LED lighting and systems for the global military aerospace sector. This role is perfect for a proven technical BDM who thrives on long, complex sales cycles and high-value programmes. The role As Aerospace Business Development Manager, you will take ownership of sales for Military Air LED Lighting & Systems across the UK, Europe and the rest of the world (excluding the US). You will focus on both new business and strategic account development, driving deeper penetration with tier 1 and sub-tier aerospace customers. Key responsibilities: Lead sales activity into the global Military Aerospace sector for LED lighting and systems. Build, own and execute a clear sales plan with measurable milestones and profitable growth targets. Act as key account manager for major customers, managing relationships end-to-end. Identify and win long-cycle design-in opportunities (typically 2+ years) on military air platforms. Cross-sell complementary electronic / electro-mechanical systems alongside LED solutions. Work closely with international colleagues to share market intelligence and align strategy. Provide accurate forecasts and input into annual budgets and sales planning. Maintain an up-to-date opportunity pipeline using a modern CRM system. Ensure all activities comply with relevant UK export controls and, where applicable, ITAR regulations. About you You are a commercially sharp, technically confident salesperson who understands how to navigate the aerospace ecosystem and defence procurement environments. You are comfortable owning significant responsibility and operating with a high degree of autonomy. Essential experience: Established track record in international technical product sales into aerospace. Experience selling electronic components, lighting, or electro-mechanical systems. Proven success selling to tier 1 and sub-tier aerospace customers. Experience of, or strong exposure to, defence customers (e.g. MoD or other national defence departments). Strong commercial and negotiation skills, particularly around contracts and complex proposals. Comfortable working with CRM tools and managing long, complex sales cycles. Familiarity with export licensing and ITAR practices. Desirable: Degree or equivalent in Mechanical, Electrical or Electronics Engineering. Experience with LED technologies or related electronic systems. Evidence of ongoing professional development through relevant training. Personal attributes We are looking for someone who is: Self-motivated, proactive and target-driven. An excellent communicator and presenter, able to influence at multiple levels. Highly organised with strong planning and time management skills. Confident operating with high levels of responsibility and accountability. A natural relationship builder who can quickly establish trust and rapport. A problem-solver who can interpret complex information and make sound, practical decisions. Work environment The role is UK-based with a blend of home office, head office visits and significant international travel once established. You will be trusted to manage your own diary between customer visits, remote work and time on-site with internal teams to deliver results. How to apply If you are an experienced Aerospace Business Development professional looking to spearhead growth in advanced Military Air LED Lighting & Systems, we would love to hear from you. Please apply with your CV and a brief note outlining your relevant experience and current situation, or get in touch for a confidential conversation. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Job Title: International Sales Account Manager Location: Hemel Hempstead (Office-based with international travel) Salary: 35,000 - 39,000 + 425 monthly car allowance We are currently recruiting for an International Sales Account Manager who will join a well-established international business, in Hemel Hempstead and specialise in their international export division. This is an exciting opportunity for someone who enjoys building relationships, travelling internationally, and working with clients across different cultures. The company operates in over 80 countries worldwide, so the role will suit someone who is naturally curious, commercially minded, and confident communicating with people from a variety of backgrounds. Initially you'll based in the Hemel Hempstead office and this is your regular hub, you will work closely with the wider team while learning the products, markets, and internal processes. Over time, the role will include regular international travel to visit distributors and support the development of new markets, as well as occasional travel to their other UK based site and eventually the chance to visit most of those 80+ countries. This position offers clear progression opportunities for someone who is motivated, organised, and enjoys developing long-term business relationships. The Role Manage relationships with international distributors and partners Support the development of new markets and distribution channels Travel internationally to visit key customers and strengthen partnerships Work closely with internal teams including marketing, logistics, and product teams Monitor market activity and competitor trends Support export sales strategy and contribute to market development plans Provide updates on sales activity and opportunities About You 3-5 years' experience in export sales, international account management, or B2B sales A natural people person who enjoys building long-term relationships Confident communicator with strong organisational skills Comfortable managing multiple projects and working across teams Interested in international travel and experiencing different culture Fluent English required (additional European languages would be beneficial - especially Spanish) Full UK driving licence Desirable Experience Experience within construction, DIY, homeware or similar sectors would be a bonus Familiarity with CRM systems and export processes Previous experience working with distributors or international partners This is a great opportunity to join a growing international team with excellent exposure to global markets and strong potential for career development. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Mar 09, 2026
Full time
Job Title: International Sales Account Manager Location: Hemel Hempstead (Office-based with international travel) Salary: 35,000 - 39,000 + 425 monthly car allowance We are currently recruiting for an International Sales Account Manager who will join a well-established international business, in Hemel Hempstead and specialise in their international export division. This is an exciting opportunity for someone who enjoys building relationships, travelling internationally, and working with clients across different cultures. The company operates in over 80 countries worldwide, so the role will suit someone who is naturally curious, commercially minded, and confident communicating with people from a variety of backgrounds. Initially you'll based in the Hemel Hempstead office and this is your regular hub, you will work closely with the wider team while learning the products, markets, and internal processes. Over time, the role will include regular international travel to visit distributors and support the development of new markets, as well as occasional travel to their other UK based site and eventually the chance to visit most of those 80+ countries. This position offers clear progression opportunities for someone who is motivated, organised, and enjoys developing long-term business relationships. The Role Manage relationships with international distributors and partners Support the development of new markets and distribution channels Travel internationally to visit key customers and strengthen partnerships Work closely with internal teams including marketing, logistics, and product teams Monitor market activity and competitor trends Support export sales strategy and contribute to market development plans Provide updates on sales activity and opportunities About You 3-5 years' experience in export sales, international account management, or B2B sales A natural people person who enjoys building long-term relationships Confident communicator with strong organisational skills Comfortable managing multiple projects and working across teams Interested in international travel and experiencing different culture Fluent English required (additional European languages would be beneficial - especially Spanish) Full UK driving licence Desirable Experience Experience within construction, DIY, homeware or similar sectors would be a bonus Familiarity with CRM systems and export processes Previous experience working with distributors or international partners This is a great opportunity to join a growing international team with excellent exposure to global markets and strong potential for career development. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
New Regional Business Development Manager's role as arisen working for one of UKs leading Pallet Networks covering 3 of their owned depots in Croydon, South London and Kentt Job Purpose: To increase collected Pallet volumes by a set targeted Pallets per annum for this Pallet Networks members, agreed parameters through new business and growth from existing customers within the South London, Croydon and Kent territory Gain warehousing business in line with depot requirements and build European inbound and outbound business for the freight forwarding department from existing and new business. Reports to Head of Commercial with a basic salary of circa 55,000 plus car/allowance plus commission Key Job Activities - Identifying additional network opportunities within existing trading customers - Using individual resources identify new business opportunities within the territory - Make own appointments via telephone, email or face to face and attend (appointed or non-appointed) a minimum of 40 new business and relevant base customer appointments per month - Ascertain core information required during appointments, to understand customer distribution requirements and identify areas of opportunity - During appointments present the full range of our clients Pallet services using the presentation aids highlighting our commitment to providing a quality service through their 100% shareholder owned network - Develop and manage Volume, margin expectation, profitable growth and negotiate internal and external pricing within region and any other responsibilities as set - Using CRM, create call cycles and alerts for follow up activity required post calls and appointments - Maintain and update CRM within 24 hours ensuring all appointment information is accurate and current - Produce and actively work on a substantial pipeline highlighting areas of opportunity and reporting accurately - Monitor daily trading reports from TMS/Contrado, analyzing the collected pallet volumes and initiating any necessary actions - Account manage new customers ensuring long term retention and development of the business - Conduct a weekly debrief with the Head of Commercial outlining all activity and customer feedback - Present a monthly and quarterly review of activity and business gained to Head of Commercial and also have a monthly review including the General Manager of the depots being supported. - Meet and aim to exceed KPI's and targets as set and agreed - Act accordingly where the agreed volumes are not met and re price accordingly - Follow the Account set up process and gain all relevant documentation within process - Report outcomes in a timely manner and according to Management requirement - To feed any interaction into the company chosen tech (CRM) and utilise the technical systems as instructed - To ensure knowledge, awareness, user capability is to date and in line with the requirements of the role - To adhere to the working hours required to operate a successful function and deliver the requirements of the business Skills Knowledge and Qualities : - Ability to present to senior personnel, power point and other creative platforms - Ability to identify commercial requirements, tools needed and use initiative within role to meet objectives - Numerate and commercially aware - IT literacy: Excel, Word, PowerPoint, email and CRM. - Excellent interpersonal skills at all levels - Excellent communication skills (Listening, verbal, written and presentation) - Attention to detail and ability to analyse information - Resilient and persistent - Able to work well on own initiative and be self motivated - Proactive and innovative - Able to manage workload and prioritise accordingly to meet deadlines - Demonstrable Sales record, excellent closer - Experience or knowledge gained in a similar environment is desired for successful performance of this role especially of Pallet Networks and international import and exports. - Ability to identify opportunities and appoint - Passion for cold calling and selling - Results orientated
Mar 08, 2026
Full time
New Regional Business Development Manager's role as arisen working for one of UKs leading Pallet Networks covering 3 of their owned depots in Croydon, South London and Kentt Job Purpose: To increase collected Pallet volumes by a set targeted Pallets per annum for this Pallet Networks members, agreed parameters through new business and growth from existing customers within the South London, Croydon and Kent territory Gain warehousing business in line with depot requirements and build European inbound and outbound business for the freight forwarding department from existing and new business. Reports to Head of Commercial with a basic salary of circa 55,000 plus car/allowance plus commission Key Job Activities - Identifying additional network opportunities within existing trading customers - Using individual resources identify new business opportunities within the territory - Make own appointments via telephone, email or face to face and attend (appointed or non-appointed) a minimum of 40 new business and relevant base customer appointments per month - Ascertain core information required during appointments, to understand customer distribution requirements and identify areas of opportunity - During appointments present the full range of our clients Pallet services using the presentation aids highlighting our commitment to providing a quality service through their 100% shareholder owned network - Develop and manage Volume, margin expectation, profitable growth and negotiate internal and external pricing within region and any other responsibilities as set - Using CRM, create call cycles and alerts for follow up activity required post calls and appointments - Maintain and update CRM within 24 hours ensuring all appointment information is accurate and current - Produce and actively work on a substantial pipeline highlighting areas of opportunity and reporting accurately - Monitor daily trading reports from TMS/Contrado, analyzing the collected pallet volumes and initiating any necessary actions - Account manage new customers ensuring long term retention and development of the business - Conduct a weekly debrief with the Head of Commercial outlining all activity and customer feedback - Present a monthly and quarterly review of activity and business gained to Head of Commercial and also have a monthly review including the General Manager of the depots being supported. - Meet and aim to exceed KPI's and targets as set and agreed - Act accordingly where the agreed volumes are not met and re price accordingly - Follow the Account set up process and gain all relevant documentation within process - Report outcomes in a timely manner and according to Management requirement - To feed any interaction into the company chosen tech (CRM) and utilise the technical systems as instructed - To ensure knowledge, awareness, user capability is to date and in line with the requirements of the role - To adhere to the working hours required to operate a successful function and deliver the requirements of the business Skills Knowledge and Qualities : - Ability to present to senior personnel, power point and other creative platforms - Ability to identify commercial requirements, tools needed and use initiative within role to meet objectives - Numerate and commercially aware - IT literacy: Excel, Word, PowerPoint, email and CRM. - Excellent interpersonal skills at all levels - Excellent communication skills (Listening, verbal, written and presentation) - Attention to detail and ability to analyse information - Resilient and persistent - Able to work well on own initiative and be self motivated - Proactive and innovative - Able to manage workload and prioritise accordingly to meet deadlines - Demonstrable Sales record, excellent closer - Experience or knowledge gained in a similar environment is desired for successful performance of this role especially of Pallet Networks and international import and exports. - Ability to identify opportunities and appoint - Passion for cold calling and selling - Results orientated
Treasury Manager - 15-Month Fixed Term Contract An established and growing organisation is seeking a Treasury Manager to join their Finance department on a 15-month fixed-term contract. This role plays a key part in ensuring effective cashflow management, strong internal controls, and smooth operation of Accounts Payable, Accounts Receivable and wider financial processes. You will manage a small transactional finance team, take ownership of short-term cashflow forecasting, oversee banking and credit management, and support continuous improvement across finance operations. This role is ideal for someone who thrives in a collaborative environment and enjoys both people leadership and hands-on problem-solving. This role is fully office-based and can pay a salary of £45,000-£50,000. Key Responsibilities Accounts Receivable & Credit Control Drive timely cash collection and manage credit terms. Hold regular debtor review meetings with the Finance Assistant. Escalate late-payment risks appropriately. Ensure customer credit limits remain appropriate. Accounts Payable & Team Leadership Manage and mentor three direct reports. Ensure AP/AR KPIs are achieved. Support team development and career progression. Cashflow & Working Capital Lead short-term cashflow forecasting in partnership with senior finance colleagues. Work cross-functionally with Sales, Order Management, and Procurement teams. Provide commentary on movements in cash inflow/outflow and working capital metrics. Banking & FX Manage banking administration, including overseas accounts. Liaise with external providers on FX hedging and facility agreements. Month-End Duties Oversee timely closure of AP/AR ledgers. Prepare and review balance sheet reconciliations. Produce monthly VAT returns. Calculate DSO, DPO and other key metrics. Additional Responsibilities Maintain and improve finance policies and processes. Support audit requirements. Assist with trade finance instruments (letters of credit, guarantees, bills of exchange). Support compliance with export VAT rules. Prepare HMRC payment practice reports. Undertake ad-hoc finance tasks as required. What You'll Need Essential Previous experience in a similar Treasury or Finance role. Proven people management experience. Ability to work independently and meet deadlines. Proactive, "can-do" attitude. High level of integrity and discretion. Strong Excel skills (Pivot Tables, XLOOKUP, SUMIF). Enjoys working collaboratively as part of a team. Desirable Treasury or accountancy qualification. Knowledge of VAT rules. Experience with trade finance instruments. Exposure to Microsoft Dynamics 365. Why Apply? Salary of £45,000 - £50,000 5% Completion Bonus Strong varied job To join a fast forward-thinking company
Mar 05, 2026
Full time
Treasury Manager - 15-Month Fixed Term Contract An established and growing organisation is seeking a Treasury Manager to join their Finance department on a 15-month fixed-term contract. This role plays a key part in ensuring effective cashflow management, strong internal controls, and smooth operation of Accounts Payable, Accounts Receivable and wider financial processes. You will manage a small transactional finance team, take ownership of short-term cashflow forecasting, oversee banking and credit management, and support continuous improvement across finance operations. This role is ideal for someone who thrives in a collaborative environment and enjoys both people leadership and hands-on problem-solving. This role is fully office-based and can pay a salary of £45,000-£50,000. Key Responsibilities Accounts Receivable & Credit Control Drive timely cash collection and manage credit terms. Hold regular debtor review meetings with the Finance Assistant. Escalate late-payment risks appropriately. Ensure customer credit limits remain appropriate. Accounts Payable & Team Leadership Manage and mentor three direct reports. Ensure AP/AR KPIs are achieved. Support team development and career progression. Cashflow & Working Capital Lead short-term cashflow forecasting in partnership with senior finance colleagues. Work cross-functionally with Sales, Order Management, and Procurement teams. Provide commentary on movements in cash inflow/outflow and working capital metrics. Banking & FX Manage banking administration, including overseas accounts. Liaise with external providers on FX hedging and facility agreements. Month-End Duties Oversee timely closure of AP/AR ledgers. Prepare and review balance sheet reconciliations. Produce monthly VAT returns. Calculate DSO, DPO and other key metrics. Additional Responsibilities Maintain and improve finance policies and processes. Support audit requirements. Assist with trade finance instruments (letters of credit, guarantees, bills of exchange). Support compliance with export VAT rules. Prepare HMRC payment practice reports. Undertake ad-hoc finance tasks as required. What You'll Need Essential Previous experience in a similar Treasury or Finance role. Proven people management experience. Ability to work independently and meet deadlines. Proactive, "can-do" attitude. High level of integrity and discretion. Strong Excel skills (Pivot Tables, XLOOKUP, SUMIF). Enjoys working collaboratively as part of a team. Desirable Treasury or accountancy qualification. Knowledge of VAT rules. Experience with trade finance instruments. Exposure to Microsoft Dynamics 365. Why Apply? Salary of £45,000 - £50,000 5% Completion Bonus Strong varied job To join a fast forward-thinking company
ABOUT THE ROLE We are seeking a highly organised and proactive Sales Support Coordinator to join our Operations team. Reporting to the Head of Sales, you will play a crucial role in ensuring all consumer orders are processed and dispatched accurately, on time, and in line with customer expectations. Your focus will be on maintaining exceptional OTIF levels (98%+) and delivering an outstanding customer experience. Key responsibilities include: Managing incoming calls and directing them appropriately Coordinating with Sales, Buying, and Marketing teams to support sample, PR, and influencer requests Maintaining stock accuracy and ensuring the stock room is fully stocked with products and consumables Liaising with third-party warehouse teams to ensure timely order fulfilment Handling consumer queries via Shopify and acting as the first point of contact for complaints Providing administrative support to the Sales team and Account Managers as needed Conducting regular stock takes and reworking goods where required Supporting sales operations to maintain high levels of customer satisfaction This role is ideal for someone who thrives in a fast-paced, detail-focused environment and enjoys being at the heart of operational excellence. ABOUT THE CANDIDATE The ideal candidate will have: Experience in a busy customer service environment with a strong focus on customer satisfaction Knowledge of Incoterms (ExW, DAP) and shipping types (LCL, FCL) Understanding of export legislation and shipping documentation, including Dangerous Goods Experience with third-party warehousing and logistics providers Strong IT skills, including ERP sales order systems and Microsoft Excel (experience with Netsuite advantageous) Excellent organisational skills with the ability to prioritise and manage conflicting deadlines Strong analytical and numerical skills, with great attention to detail A team-oriented mindset, flexible approach, and clear communication skills A proactive, commercially minded attitude with pride and ownership in their work If you are meticulous, highly organised, and enjoy supporting sales operations while delivering exceptional service, this role is for you. ABOUT THE COMPANY We are a dynamic and fast-growing business in the FMCG industry, committed to delivering high-quality products to consumers across the UK and internationally. Our team values collaboration, operational excellence, and customer satisfaction. We offer a supportive environment where your contributions are recognised, and where your skills can make a real impact on the business and our customers. FYI - this role is full-time and office-based in the Stockport area.
Mar 04, 2026
Full time
ABOUT THE ROLE We are seeking a highly organised and proactive Sales Support Coordinator to join our Operations team. Reporting to the Head of Sales, you will play a crucial role in ensuring all consumer orders are processed and dispatched accurately, on time, and in line with customer expectations. Your focus will be on maintaining exceptional OTIF levels (98%+) and delivering an outstanding customer experience. Key responsibilities include: Managing incoming calls and directing them appropriately Coordinating with Sales, Buying, and Marketing teams to support sample, PR, and influencer requests Maintaining stock accuracy and ensuring the stock room is fully stocked with products and consumables Liaising with third-party warehouse teams to ensure timely order fulfilment Handling consumer queries via Shopify and acting as the first point of contact for complaints Providing administrative support to the Sales team and Account Managers as needed Conducting regular stock takes and reworking goods where required Supporting sales operations to maintain high levels of customer satisfaction This role is ideal for someone who thrives in a fast-paced, detail-focused environment and enjoys being at the heart of operational excellence. ABOUT THE CANDIDATE The ideal candidate will have: Experience in a busy customer service environment with a strong focus on customer satisfaction Knowledge of Incoterms (ExW, DAP) and shipping types (LCL, FCL) Understanding of export legislation and shipping documentation, including Dangerous Goods Experience with third-party warehousing and logistics providers Strong IT skills, including ERP sales order systems and Microsoft Excel (experience with Netsuite advantageous) Excellent organisational skills with the ability to prioritise and manage conflicting deadlines Strong analytical and numerical skills, with great attention to detail A team-oriented mindset, flexible approach, and clear communication skills A proactive, commercially minded attitude with pride and ownership in their work If you are meticulous, highly organised, and enjoy supporting sales operations while delivering exceptional service, this role is for you. ABOUT THE COMPANY We are a dynamic and fast-growing business in the FMCG industry, committed to delivering high-quality products to consumers across the UK and internationally. Our team values collaboration, operational excellence, and customer satisfaction. We offer a supportive environment where your contributions are recognised, and where your skills can make a real impact on the business and our customers. FYI - this role is full-time and office-based in the Stockport area.
Date posted: March 3, 2026 Pay: 25,000.00 - 26,000.00 per year Job description: Central Recruitment are looking for a proactive Logistics Administrator to join our client based in Haslingden. Duties Receive for processing and shipment all export orders which arrive directly from our export customers or via sales agents or a Regional Export Manager Check stock availability and send out order acknowledgement to customer with best delivery estimate Liaise with different departments within the business Arrange distribution orders when necessary for the movement of stock. Prepare any documents, check over the signed documents coming in scan in to the system. Create any necessary paperwork to conform with special credit agreements and payment methods, i.e. Letters of Credit, Documentary Bank Collections. Understand how to apply, check and approve these payment methods Happy to assist in any other areas if needed. Experience Proven experience in an export administration role Knowledge of supply chain, materials handling, and warehouse organisation. Excellent organisational skills with a keen eye for detail to manage multiple tasks efficiently within fast-paced environments. This role offers an engaging environment for individuals passionate about logistics and supply chain optimisation, providing opportunities for professional growth within a supportive team setting. Working Hours Monday - Friday 8am - 4pm Salary : Dependent on experience Holiday entitlement : 25 Days = statuary, with a service day after 4,8 and 12 years Job Types: Full-time, Permanent Benefits: On-site parking Experience: Export Administration : 1 year (preferred) Sales administration: 1 year (preferred) Work Location: In person
Mar 04, 2026
Seasonal
Date posted: March 3, 2026 Pay: 25,000.00 - 26,000.00 per year Job description: Central Recruitment are looking for a proactive Logistics Administrator to join our client based in Haslingden. Duties Receive for processing and shipment all export orders which arrive directly from our export customers or via sales agents or a Regional Export Manager Check stock availability and send out order acknowledgement to customer with best delivery estimate Liaise with different departments within the business Arrange distribution orders when necessary for the movement of stock. Prepare any documents, check over the signed documents coming in scan in to the system. Create any necessary paperwork to conform with special credit agreements and payment methods, i.e. Letters of Credit, Documentary Bank Collections. Understand how to apply, check and approve these payment methods Happy to assist in any other areas if needed. Experience Proven experience in an export administration role Knowledge of supply chain, materials handling, and warehouse organisation. Excellent organisational skills with a keen eye for detail to manage multiple tasks efficiently within fast-paced environments. This role offers an engaging environment for individuals passionate about logistics and supply chain optimisation, providing opportunities for professional growth within a supportive team setting. Working Hours Monday - Friday 8am - 4pm Salary : Dependent on experience Holiday entitlement : 25 Days = statuary, with a service day after 4,8 and 12 years Job Types: Full-time, Permanent Benefits: On-site parking Experience: Export Administration : 1 year (preferred) Sales administration: 1 year (preferred) Work Location: In person
Our client, an international engineering organisation based in Barnsley, is now looking to recruit a Sales Office Administrator to start ASAP The successful candidate MUST have a strong background within Sales Administration or Sales Co-ordination and be experienced in customer relations/service over the telephone, have drive and ambition, and be able to build a strong rapport with clients Main Functions o To work as part of the Sales Team in implementing the Company Strategic Plan. o To provide excellent customer service to our customer base. o To meet and exceed the department objectives set and agreed by the Line Manager Responsible for: o Processing Sales Orders including Export orders accurately, within set deadlines and in line with ISO9000. o Receiving and responding accordingly to orders, enquiries and queries by phone, e-mail for UK sales. o Supporting customer requirements for information, prices, technical advice, queries, etc o Liaising with production, purchasing and accounts teams in connection with stock levels, production capacity and customer billing requirements so as to satisfy customer requirements. o Answering incoming calls and dealing with them in the appropriate manner o Reception duties answering the door, incoming calls and directing them to the appropriate department o Filing and archiving all paperwork in an organised and logical way o Resolving credit/invoice queries for your customer base and liaising with the appropriate Managers if required o Posting invoices o Be pro-active in identifying possibilities for new accounts, new products etc dependant upon the customer requirements o Make pro-active calls to current and potential customers
Mar 04, 2026
Full time
Our client, an international engineering organisation based in Barnsley, is now looking to recruit a Sales Office Administrator to start ASAP The successful candidate MUST have a strong background within Sales Administration or Sales Co-ordination and be experienced in customer relations/service over the telephone, have drive and ambition, and be able to build a strong rapport with clients Main Functions o To work as part of the Sales Team in implementing the Company Strategic Plan. o To provide excellent customer service to our customer base. o To meet and exceed the department objectives set and agreed by the Line Manager Responsible for: o Processing Sales Orders including Export orders accurately, within set deadlines and in line with ISO9000. o Receiving and responding accordingly to orders, enquiries and queries by phone, e-mail for UK sales. o Supporting customer requirements for information, prices, technical advice, queries, etc o Liaising with production, purchasing and accounts teams in connection with stock levels, production capacity and customer billing requirements so as to satisfy customer requirements. o Answering incoming calls and dealing with them in the appropriate manner o Reception duties answering the door, incoming calls and directing them to the appropriate department o Filing and archiving all paperwork in an organised and logical way o Resolving credit/invoice queries for your customer base and liaising with the appropriate Managers if required o Posting invoices o Be pro-active in identifying possibilities for new accounts, new products etc dependant upon the customer requirements o Make pro-active calls to current and potential customers
We're really excited to be recruiting for this successful, interesting and expanding manufacturing business in their search for a Customer Service Coordinator to work as part of a team of 5. Please find all the details below: Job Title: Customer Service Coordinator Location: Whitstable, Kent Salary: 25,000 - 27,000 Hours: Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm Hybrid: Hybrid working is available and there is a "Work from Office/Work from Home" rota that operates within the department to ensure that there is always someone is available at the site. Duration: 12 month FTC Benefits: 25 days annual leave + bank holidays, increasing with length of service Cycle to work scheme Employee discount on Dell PCs Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools and much more! Life assurance scheme Income protection scheme Matched pension contribution up to 6% Earn extra mile vouchers of up to 50 for going the extra mile On site part subsidised canteen Free onsite parking Free sight test vouchers Yearly occupational health assessments Career progression As a Customer Service Coordinator your main duties and tasks would be: Processing of customer orders and quotations within set KPIs To establish and build strong customer relationships, in order to deliver excellent levels of customer service Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements. To ensure export compliance when processing quotations and orders. Proactive quote follow up and negotiate where required. To have an understanding of pricing, value and margin in order to win orders from quotations. Liaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times. Progressing orders through to shipment using the systems/tools and supporting departments to achieve this. Proactive communication with the customer throughout the quotation and order life cycle Proactively review, investigate and escalate customer complaints where applicable Acquire technical product experience with a willingness to understand the company product offer so as to process basic technical queries along with the ability to understand company products, competition products, and various specifications. Assist with external sales requirements relating to Customer and ordering information. Understand customer markets and ensure any market intelligence is passed to the relevant company contact. Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market Identify new sales opportunities and act on them accordingly or pass them to the relevant Company contact. To contact potential customers and present company products and services in order to maximise sales. To interface with clients and to support the Business Development Managers. To understand and implement company organisation, services and standards Cross selling and up selling. Ensure the office, emails, phones and faxes are covered between the opening hours of 08:00 and 16:30 Monday to Thursday and 08:00 and 13:30 on Friday. Undertake training as required so as to better develop self and team service offer. Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner. To ensure holiday and sickness cover for the department Participate in reviews with line manager. Develop ideas so as to improve on the service offer of the team. Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy. Assist with specific project work as and when needed Carry out such other duties that may be reasonably requested by the Company. Ideal skills and experience for the position: Customer service experience within an office environment Accurate order processing Commercial business Knowledge IT knowledge to intermediate level Next steps: If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company. Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 03, 2026
Contractor
We're really excited to be recruiting for this successful, interesting and expanding manufacturing business in their search for a Customer Service Coordinator to work as part of a team of 5. Please find all the details below: Job Title: Customer Service Coordinator Location: Whitstable, Kent Salary: 25,000 - 27,000 Hours: Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm Hybrid: Hybrid working is available and there is a "Work from Office/Work from Home" rota that operates within the department to ensure that there is always someone is available at the site. Duration: 12 month FTC Benefits: 25 days annual leave + bank holidays, increasing with length of service Cycle to work scheme Employee discount on Dell PCs Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools and much more! Life assurance scheme Income protection scheme Matched pension contribution up to 6% Earn extra mile vouchers of up to 50 for going the extra mile On site part subsidised canteen Free onsite parking Free sight test vouchers Yearly occupational health assessments Career progression As a Customer Service Coordinator your main duties and tasks would be: Processing of customer orders and quotations within set KPIs To establish and build strong customer relationships, in order to deliver excellent levels of customer service Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements. To ensure export compliance when processing quotations and orders. Proactive quote follow up and negotiate where required. To have an understanding of pricing, value and margin in order to win orders from quotations. Liaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times. Progressing orders through to shipment using the systems/tools and supporting departments to achieve this. Proactive communication with the customer throughout the quotation and order life cycle Proactively review, investigate and escalate customer complaints where applicable Acquire technical product experience with a willingness to understand the company product offer so as to process basic technical queries along with the ability to understand company products, competition products, and various specifications. Assist with external sales requirements relating to Customer and ordering information. Understand customer markets and ensure any market intelligence is passed to the relevant company contact. Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market Identify new sales opportunities and act on them accordingly or pass them to the relevant Company contact. To contact potential customers and present company products and services in order to maximise sales. To interface with clients and to support the Business Development Managers. To understand and implement company organisation, services and standards Cross selling and up selling. Ensure the office, emails, phones and faxes are covered between the opening hours of 08:00 and 16:30 Monday to Thursday and 08:00 and 13:30 on Friday. Undertake training as required so as to better develop self and team service offer. Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner. To ensure holiday and sickness cover for the department Participate in reviews with line manager. Develop ideas so as to improve on the service offer of the team. Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy. Assist with specific project work as and when needed Carry out such other duties that may be reasonably requested by the Company. Ideal skills and experience for the position: Customer service experience within an office environment Accurate order processing Commercial business Knowledge IT knowledge to intermediate level Next steps: If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company. Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish, and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. The Role The ECM is responsible for ensuring that Saab UK's export activities are compliant with applicable export control and sanction prohibitions, restrictions and obligations across a range of operating divisions. The candidate will monitor and where required enforce applicable export compliance programmes and will pay particular regard to the rules and regulations of both the UK Export Control Joint Unit (ECJU) and the Swedish FMV's Inspectorate of Strategic Projects (ISP). While the role sits within the Saab UK Commercial function and reports to the ECD/VP Commercial, it is expected that the role holder will work with multiple colleagues in the operating divisions on a day-to-day basis. Key Responsibilities Compliance Management Ensure that all Saab UK export activities comply with UK Strategic Export Control regulations, EU dual use regulations and other relevant international laws, particularly (but not exclusively) those pertaining to the FMV ISP. The candidate will stay updated in export control legislation and implement necessary changes in liaison with UK colleagues and wider Saab Group XC organisation. Have the lead on all export control policy and process for Saab UK, ensuring both regulatory compliance as well as adherence and local adaptations to Saab Group policy and procedures. Export Licensing Ensure that the application process for export licences to ECJU are handled in a compliant and efficient manner, working with a team of embedded professionals in the operating divisions. Maintain records of all export licenses and ensure they are renewed or amended as necessary. Act as the focal for any relevant HMRC/ECJU or other statutory body audit activity. Risk Assessment Conduct risk assessments for export activities to identify potential compliance issues and implement mitigation strategies. Develop and maintain export control policies and procedures in line with UK regulations and FMV IPS standards. Training and Awareness Provide training and guidance to employees on export control regulations and best practices. Conduct regular audits and reviews of export control processes to ensure ongoing compliance. Stakeholder Management Liaise with internal departments, including sales, logistics, and legal, to ensure export control requirements are met. Collaborate with external stakeholders, such as customers, suppliers, and regulatory bodies, to facilitate compliant export activities. Documentation and Reporting Maintain accurate and up-to-date documentation of all export control activities. Prepare and submit reports to senior management and regulatory authorities as required. Incident Management Investigate and resolve any export control incidents or breaches, and implement corrective actions to prevent recurrence, liaising with Group and senior management. Experience & Qualifications Education: Degree level Experience : At least 7 years as export control officer/manager or equivalent - certified as an export compliance professional is desirable. Interpersonal and Communication Skills : Excellent interpersonal, analytical, and communication skills, with the ability to influence and build relationships at all levels, with the ability to drive/enforce compliance programmes. Leadership: Demonstrated ability to lead and inspire teams, fostering a collaborative and results-driven culture. Industry Experience : Previous experience in the Defence industry or Civil and national security industry and exposure to different authorities and regulatory bodies. Cultural Awareness: Excellent cultural awareness and understanding of diversity and inclusion, ethics and compliance and wider sustainability initiatives. Personal Attributes : Energy, vision, and passion for achievement. Organisation: Ability to work seamlessly in a centrally led, operationally devolved organisational construct. By submitting an application to Saab UK, you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Mar 03, 2026
Full time
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish, and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. The Role The ECM is responsible for ensuring that Saab UK's export activities are compliant with applicable export control and sanction prohibitions, restrictions and obligations across a range of operating divisions. The candidate will monitor and where required enforce applicable export compliance programmes and will pay particular regard to the rules and regulations of both the UK Export Control Joint Unit (ECJU) and the Swedish FMV's Inspectorate of Strategic Projects (ISP). While the role sits within the Saab UK Commercial function and reports to the ECD/VP Commercial, it is expected that the role holder will work with multiple colleagues in the operating divisions on a day-to-day basis. Key Responsibilities Compliance Management Ensure that all Saab UK export activities comply with UK Strategic Export Control regulations, EU dual use regulations and other relevant international laws, particularly (but not exclusively) those pertaining to the FMV ISP. The candidate will stay updated in export control legislation and implement necessary changes in liaison with UK colleagues and wider Saab Group XC organisation. Have the lead on all export control policy and process for Saab UK, ensuring both regulatory compliance as well as adherence and local adaptations to Saab Group policy and procedures. Export Licensing Ensure that the application process for export licences to ECJU are handled in a compliant and efficient manner, working with a team of embedded professionals in the operating divisions. Maintain records of all export licenses and ensure they are renewed or amended as necessary. Act as the focal for any relevant HMRC/ECJU or other statutory body audit activity. Risk Assessment Conduct risk assessments for export activities to identify potential compliance issues and implement mitigation strategies. Develop and maintain export control policies and procedures in line with UK regulations and FMV IPS standards. Training and Awareness Provide training and guidance to employees on export control regulations and best practices. Conduct regular audits and reviews of export control processes to ensure ongoing compliance. Stakeholder Management Liaise with internal departments, including sales, logistics, and legal, to ensure export control requirements are met. Collaborate with external stakeholders, such as customers, suppliers, and regulatory bodies, to facilitate compliant export activities. Documentation and Reporting Maintain accurate and up-to-date documentation of all export control activities. Prepare and submit reports to senior management and regulatory authorities as required. Incident Management Investigate and resolve any export control incidents or breaches, and implement corrective actions to prevent recurrence, liaising with Group and senior management. Experience & Qualifications Education: Degree level Experience : At least 7 years as export control officer/manager or equivalent - certified as an export compliance professional is desirable. Interpersonal and Communication Skills : Excellent interpersonal, analytical, and communication skills, with the ability to influence and build relationships at all levels, with the ability to drive/enforce compliance programmes. Leadership: Demonstrated ability to lead and inspire teams, fostering a collaborative and results-driven culture. Industry Experience : Previous experience in the Defence industry or Civil and national security industry and exposure to different authorities and regulatory bodies. Cultural Awareness: Excellent cultural awareness and understanding of diversity and inclusion, ethics and compliance and wider sustainability initiatives. Personal Attributes : Energy, vision, and passion for achievement. Organisation: Ability to work seamlessly in a centrally led, operationally devolved organisational construct. By submitting an application to Saab UK, you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
