Customer Support Coordinator £negotiable depending on experience We are currently looking for a customer focused professional to join a Customer Service Team in the Bridgend area Managing customer accounts you will take ownership of enquiries, quotations, and order processing ensuring a smooth customer journey The Role Prepare and process customer quotations and orders Manage customer enquiries and resolve issues Provide information including pricing and technical data Collaborate with internal teams Promote products and identify sales opportunities. Meet deadlines and service expectations in a busy team environment. Maintain accurate records The Person Experience using CRM systems. Strong organisational, communication and problem solving skills. Excellent attention to detail and ability to prioritise workload. Proficient in Microsoft Office and MS Teams. Positive attitude with a willingness to learn and develop professionally. Manufacturing or industry knowledge is desirable but not essential, as full product training will be provided.
Jul 14, 2026
Full time
Customer Support Coordinator £negotiable depending on experience We are currently looking for a customer focused professional to join a Customer Service Team in the Bridgend area Managing customer accounts you will take ownership of enquiries, quotations, and order processing ensuring a smooth customer journey The Role Prepare and process customer quotations and orders Manage customer enquiries and resolve issues Provide information including pricing and technical data Collaborate with internal teams Promote products and identify sales opportunities. Meet deadlines and service expectations in a busy team environment. Maintain accurate records The Person Experience using CRM systems. Strong organisational, communication and problem solving skills. Excellent attention to detail and ability to prioritise workload. Proficient in Microsoft Office and MS Teams. Positive attitude with a willingness to learn and develop professionally. Manufacturing or industry knowledge is desirable but not essential, as full product training will be provided.
Description As a D-loop Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the companys work is effectively programmed meeting our clients SLAs and customers expectations. Key Responsibilities You will take ownership of the workstreams, coordinating the work from receipt, through to job completion You will schedule work orders in accordance with SLAs and permits, whilst optimising travel routes and increasing productivity You will provide customer service to both internal and external customers via telephone You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated You will ensure that all the client and operational requirements are met in a professional and efficient manner You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time You will provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved Validate and transmit notice/permit requests in a timely manner Open and close off notices/permits, submit final registrations, identify issues and apply early intervention and escalate street works compliance issues where appropriate Monitor and chase any outstanding issues Provide general admin support Be part of a call desk focusing on outbound customer calls Experience and Qualifications Experience of working within the Utilities sector Desirable but not necessary. Streetworks experience with knowledge and understanding of statutory requirements - Desirable but not necessary. Strong written and verbal communication skills Able to work in an organised manner to meet important deadlines Exceptional organisational skills Good working knowledge of Microsoft Office systems Ability to communicate effectively under pressure Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances. JBRP1_UKTJ
Jul 14, 2026
Full time
Description As a D-loop Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the companys work is effectively programmed meeting our clients SLAs and customers expectations. Key Responsibilities You will take ownership of the workstreams, coordinating the work from receipt, through to job completion You will schedule work orders in accordance with SLAs and permits, whilst optimising travel routes and increasing productivity You will provide customer service to both internal and external customers via telephone You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated You will ensure that all the client and operational requirements are met in a professional and efficient manner You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time You will provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved Validate and transmit notice/permit requests in a timely manner Open and close off notices/permits, submit final registrations, identify issues and apply early intervention and escalate street works compliance issues where appropriate Monitor and chase any outstanding issues Provide general admin support Be part of a call desk focusing on outbound customer calls Experience and Qualifications Experience of working within the Utilities sector Desirable but not necessary. Streetworks experience with knowledge and understanding of statutory requirements - Desirable but not necessary. Strong written and verbal communication skills Able to work in an organised manner to meet important deadlines Exceptional organisational skills Good working knowledge of Microsoft Office systems Ability to communicate effectively under pressure Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances. JBRP1_UKTJ
About the Role We are seeking an experienced and proactive Passenger Fleet Supervisor to help deliver a safe, reliable and efficient in-house Passenger Fleet Service. This is a key operational role supporting the day-to-day coordination of passenger transport services, ensuring resources are deployed effectively, service standards are maintained, and passengers receive a responsive, high-quality service. You will work closely with Transport Service management, advise on transport availability and costs, support staff coordination, and continually review routes, systems and processes to deliver value for money, service improvement and operational excellence. Key Responsibilities Coordinate daily passenger fleet operations, ensuring the right vehicles, drivers and resources are available to meet service demand. Support the Transport Management Coordinator by overseeing staff activity, service performance and operational priorities. Review and optimise passenger transport routes to improve efficiency, reduce cost and maintain high service standards. Liaise with internal teams, external providers and contractors to secure appropriate transport solutions and value for money. Monitor service delivery, identify opportunities for improvement, and contribute to innovative ways of working across the fleet service. About You You will be a confident and organised transport professional who can lead people, solve problems quickly and keep essential passenger services running smoothly. You will bring strong operational judgement, excellent communication skills, and the ability to balance service quality, compliance, and cost-effectiveness in a busy public-sector environment. GCSEs, or equivalent, in English and Maths. Passenger Transport Supervisor Certificate, or equivalent experience/qualification. Experience within passenger transport, fleet operations, community transport or a comparable operational environment. Strong administrative and organisational skills, with the ability to manage priorities, staff resources and contractor arrangements effectively. Good IT skills, including the ability to support performance monitoring, reporting and service improvement. Excellent customer care, telephone, written and verbal communication skills. Numeracy skills, including experience supporting accounts, invoicing, recharging, budgets or cost monitoring. Knowledge of passenger transport operations, relevant regulations, procurement procedures and tendered contract management. Ability to handle confidential and sensitive matters professionally and ensure compliance with legislative and council requirements. Valid D1 licence entitlement and a flexible, motivated approach to service delivery. Additional Information This role may require split-shift working Monday to Friday, for example, 06:30 to 10:00 and 14:00 to 17:45, or other hours as required to meet service needs. The postholder will also participate in standby duty cover Monday to Sunday on a 1-in-3-week rota. Compliance Requirements Subject to satisfactory Enhanced CRB Disclosure Willingness to participate in the mandatory Right to Work Checks as part of the pre-screening application process. Diamond Blaque, a leading public-sector recruitment provider, is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from candidates who can help deliver high-quality, accessible and dependable public services.
Jul 14, 2026
Full time
About the Role We are seeking an experienced and proactive Passenger Fleet Supervisor to help deliver a safe, reliable and efficient in-house Passenger Fleet Service. This is a key operational role supporting the day-to-day coordination of passenger transport services, ensuring resources are deployed effectively, service standards are maintained, and passengers receive a responsive, high-quality service. You will work closely with Transport Service management, advise on transport availability and costs, support staff coordination, and continually review routes, systems and processes to deliver value for money, service improvement and operational excellence. Key Responsibilities Coordinate daily passenger fleet operations, ensuring the right vehicles, drivers and resources are available to meet service demand. Support the Transport Management Coordinator by overseeing staff activity, service performance and operational priorities. Review and optimise passenger transport routes to improve efficiency, reduce cost and maintain high service standards. Liaise with internal teams, external providers and contractors to secure appropriate transport solutions and value for money. Monitor service delivery, identify opportunities for improvement, and contribute to innovative ways of working across the fleet service. About You You will be a confident and organised transport professional who can lead people, solve problems quickly and keep essential passenger services running smoothly. You will bring strong operational judgement, excellent communication skills, and the ability to balance service quality, compliance, and cost-effectiveness in a busy public-sector environment. GCSEs, or equivalent, in English and Maths. Passenger Transport Supervisor Certificate, or equivalent experience/qualification. Experience within passenger transport, fleet operations, community transport or a comparable operational environment. Strong administrative and organisational skills, with the ability to manage priorities, staff resources and contractor arrangements effectively. Good IT skills, including the ability to support performance monitoring, reporting and service improvement. Excellent customer care, telephone, written and verbal communication skills. Numeracy skills, including experience supporting accounts, invoicing, recharging, budgets or cost monitoring. Knowledge of passenger transport operations, relevant regulations, procurement procedures and tendered contract management. Ability to handle confidential and sensitive matters professionally and ensure compliance with legislative and council requirements. Valid D1 licence entitlement and a flexible, motivated approach to service delivery. Additional Information This role may require split-shift working Monday to Friday, for example, 06:30 to 10:00 and 14:00 to 17:45, or other hours as required to meet service needs. The postholder will also participate in standby duty cover Monday to Sunday on a 1-in-3-week rota. Compliance Requirements Subject to satisfactory Enhanced CRB Disclosure Willingness to participate in the mandatory Right to Work Checks as part of the pre-screening application process. Diamond Blaque, a leading public-sector recruitment provider, is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from candidates who can help deliver high-quality, accessible and dependable public services.
We're working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high-end residential and commercial clients across the UK. Now employee-owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments. The business is now seeking a Project Coordinator to join their Customer Services team. This office-based role is key in ensuring the smooth delivery of installation projects, managing schedules, and providing first-class customer support from initial booking through to completion. It is ideal for someone organised, personable, and motivated to develop their skills within a growing and supportive environment. Project Coordinator Salary & Benefits Salary: 28,000 - 31,000 per annum (open to discussion DOE) 28 days holiday including bank holidays Tax-free EOT (Employee Ownership Trust) bonus Free gym membership Pension scheme Free onsite parking Professional training and development Office based in Poole Monday - Friday working hours Significant career progression opportunities Project Coordinator Job Overview Coordinate all installation projects for bespoke aluminium glazing systems Book installation and remedial visits with the installation team Manage installation team diaries to optimise travel and efficiency Arrange and coordinate parts required for installations and visits Act as the key point of contact for customers throughout their projects Provide updates and resolve issues in a professional and timely manner Support remedial works and post-installation requirements Project Coordinator Job Requirements Previous experience in customer service or coordination roles Experience in managing schedules, bookings, or team coordination desirable Background in construction, glazing, or home improvement- not essential Excellent communication skills via phone and email Strong organisational skills with the ability to manage multiple projects Solutions-focused with strong problem-solving abilities Attention to detail and adaptable to changing requirements A collaborative team player, based within commutable distance of Poole Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Jul 14, 2026
Full time
We're working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high-end residential and commercial clients across the UK. Now employee-owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments. The business is now seeking a Project Coordinator to join their Customer Services team. This office-based role is key in ensuring the smooth delivery of installation projects, managing schedules, and providing first-class customer support from initial booking through to completion. It is ideal for someone organised, personable, and motivated to develop their skills within a growing and supportive environment. Project Coordinator Salary & Benefits Salary: 28,000 - 31,000 per annum (open to discussion DOE) 28 days holiday including bank holidays Tax-free EOT (Employee Ownership Trust) bonus Free gym membership Pension scheme Free onsite parking Professional training and development Office based in Poole Monday - Friday working hours Significant career progression opportunities Project Coordinator Job Overview Coordinate all installation projects for bespoke aluminium glazing systems Book installation and remedial visits with the installation team Manage installation team diaries to optimise travel and efficiency Arrange and coordinate parts required for installations and visits Act as the key point of contact for customers throughout their projects Provide updates and resolve issues in a professional and timely manner Support remedial works and post-installation requirements Project Coordinator Job Requirements Previous experience in customer service or coordination roles Experience in managing schedules, bookings, or team coordination desirable Background in construction, glazing, or home improvement- not essential Excellent communication skills via phone and email Strong organisational skills with the ability to manage multiple projects Solutions-focused with strong problem-solving abilities Attention to detail and adaptable to changing requirements A collaborative team player, based within commutable distance of Poole Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Sales Support Coordinator King's Lynn, Norfolk (with travel to clients' sites) About Us D&H Direct Ltd. has been supporting British agriculture since 1983, growing from a small agricultural merchant into one of the UK's leading independent wholesalers to the farming and equestrian sectors. We provide a comprehensive range of veterinary consumables, animal health products, nutritional supplements, and farm essentials, backed by a reputation for fast, reliable deliveries that keep our customers moving. Our mission is simple: to deliver an honest, dependable service that our customers can rely on every time. By combining outstanding service with industry expertise, we're committed to helping British agricultural and equestrian businesses perform at their best. We are now looking for a Sales Support & Customer Service Coordinator to join us on a full-time, permanent basis, working Monday - Friday, 8am - 5pm. The Benefits - Salary of up to £38,000 per annum, depending on experience - Discretionary quarterly profit share scheme - 25 days of annual leave, plus bank holidays - Supportive, collaborative team culture - Wellbeing-friendly office perks, including complimentary snacks and refreshments This is not a cold-calling role. It is a rewarding opportunity for a Sales Coordinator, Customer Service Advisor, and Order Processing professional with an accurate approach to join our trusted organisation. Come and help to keep our orders accurate, customers informed, and follow-ups closed. You'll have the chance to really apply your influencing skills and customer service experience in a supportive environment where you'll be enabled to grow your expertise whilst providing top-notch service and ensuring we maintain our stellar reputation. What's more, you'll discover a superb array of benefits that will ensure you feel valued both in and out of the workplace. From a discretionary quarterly profit share scheme to generous annual leave and a collaborative team culture, we'll make sure you're supported every step of the way. So, if you're ready to play a key role in delivering the dependable service British agriculture relies on, read on and apply today. The Role As a Sales Support Coordinator, you will deliver a responsive, accurate and reliable service, ensuring customer orders and enquiries are managed smoothly. You'll be the capable person behind each transaction, ensuring we are the trustworthy suppliers that customers come to time and again. Processing customer orders, you'll respond to enquiries by phone and email, and provide proactive updates to keep customers informed throughout the order journey. Taking ownership of customer issues from start to finish, you will ensure easy and responsive service is provided, working closely with colleagues to resolve queries, maintain accurate records and ensure orders are fulfilled on time. Additionally, you will: - Keep customers informed of any changes or delays - Help the Sales Team follow up and confirm orders - Identify bottlenecks and escalate issues where appropriate - Support customers with online account set-up and troubleshooting About You To be considered as a Sales Support & Customer Service Coordinator, you will need: - Experience in customer support and/or customer service, including order processing, using phone and email - Warm, clear and professional communication skills - The ability to recommend relevant additional products to customers, increasing Average Order Value or Items Per Order - Strong administration skills and accuracy - To be comfortable using systems and spreadsheets, with competency in Excel Other organisations may call this role Customer Service Representative, Customer Service Advisor, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, Customer Care Representative, Order Processor, Customer Service Operative, Customer Service Co-ordinator, Customer Support Co-ordinator, Sales Order Administrator, Customer Service & Order Processing Coordinator, Customer Experience Advisor, Sales Coordinator, Sales Advisor, Sales Support Executive, or Customer Support Specialist. Webrecruit and D&H Direct Ltd. are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're ready to take your next step as a Sales Support & Customer Service Coordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Jul 13, 2026
Full time
Sales Support Coordinator King's Lynn, Norfolk (with travel to clients' sites) About Us D&H Direct Ltd. has been supporting British agriculture since 1983, growing from a small agricultural merchant into one of the UK's leading independent wholesalers to the farming and equestrian sectors. We provide a comprehensive range of veterinary consumables, animal health products, nutritional supplements, and farm essentials, backed by a reputation for fast, reliable deliveries that keep our customers moving. Our mission is simple: to deliver an honest, dependable service that our customers can rely on every time. By combining outstanding service with industry expertise, we're committed to helping British agricultural and equestrian businesses perform at their best. We are now looking for a Sales Support & Customer Service Coordinator to join us on a full-time, permanent basis, working Monday - Friday, 8am - 5pm. The Benefits - Salary of up to £38,000 per annum, depending on experience - Discretionary quarterly profit share scheme - 25 days of annual leave, plus bank holidays - Supportive, collaborative team culture - Wellbeing-friendly office perks, including complimentary snacks and refreshments This is not a cold-calling role. It is a rewarding opportunity for a Sales Coordinator, Customer Service Advisor, and Order Processing professional with an accurate approach to join our trusted organisation. Come and help to keep our orders accurate, customers informed, and follow-ups closed. You'll have the chance to really apply your influencing skills and customer service experience in a supportive environment where you'll be enabled to grow your expertise whilst providing top-notch service and ensuring we maintain our stellar reputation. What's more, you'll discover a superb array of benefits that will ensure you feel valued both in and out of the workplace. From a discretionary quarterly profit share scheme to generous annual leave and a collaborative team culture, we'll make sure you're supported every step of the way. So, if you're ready to play a key role in delivering the dependable service British agriculture relies on, read on and apply today. The Role As a Sales Support Coordinator, you will deliver a responsive, accurate and reliable service, ensuring customer orders and enquiries are managed smoothly. You'll be the capable person behind each transaction, ensuring we are the trustworthy suppliers that customers come to time and again. Processing customer orders, you'll respond to enquiries by phone and email, and provide proactive updates to keep customers informed throughout the order journey. Taking ownership of customer issues from start to finish, you will ensure easy and responsive service is provided, working closely with colleagues to resolve queries, maintain accurate records and ensure orders are fulfilled on time. Additionally, you will: - Keep customers informed of any changes or delays - Help the Sales Team follow up and confirm orders - Identify bottlenecks and escalate issues where appropriate - Support customers with online account set-up and troubleshooting About You To be considered as a Sales Support & Customer Service Coordinator, you will need: - Experience in customer support and/or customer service, including order processing, using phone and email - Warm, clear and professional communication skills - The ability to recommend relevant additional products to customers, increasing Average Order Value or Items Per Order - Strong administration skills and accuracy - To be comfortable using systems and spreadsheets, with competency in Excel Other organisations may call this role Customer Service Representative, Customer Service Advisor, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, Customer Care Representative, Order Processor, Customer Service Operative, Customer Service Co-ordinator, Customer Support Co-ordinator, Sales Order Administrator, Customer Service & Order Processing Coordinator, Customer Experience Advisor, Sales Coordinator, Sales Advisor, Sales Support Executive, or Customer Support Specialist. Webrecruit and D&H Direct Ltd. are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're ready to take your next step as a Sales Support & Customer Service Coordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
We're working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high-end residential and commercial clients across the UK. Now employee-owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments. The business is now seeking a Customer Service Coordinator to join their Customer Services team. This office-based role is key in ensuring the smooth delivery of installation projects, managing schedules, and providing first-class customer support from initial booking through to completion. It is ideal for someone organised, personable, and motivated to develop their skills within a growing and supportive environment. Customer Service Coordinator Salary & Benefits Salary: 28,000 - 31,000 per annum (open to discussion DOE) 28 days holiday including bank holidays Tax-free EOT (Employee Ownership Trust) bonus Free gym membership Pension scheme Free onsite parking Professional training and development Office based in Poole Monday - Friday working hours Significant career progression opportunities Customer Service Coordinator Job Overview Coordinate all installation projects for bespoke aluminium glazing systems Book installation and remedial visits with the installation team Manage installation team diaries to optimise travel and efficiency Arrange and coordinate parts required for installations and visits Act as the key point of contact for customers throughout their projects Provide updates and resolve issues in a professional and timely manner Support remedial works and post-installation requirements Customer Service Coordinator Job Requirements Previous experience in customer service or coordination roles Experience in managing schedules, bookings, or team coordination desirable Background in construction, glazing, or home improvement not essential Excellent communication skills via phone and email Strong organisational skills with the ability to manage multiple projects Solutions-focused with strong problem-solving abilities Attention to detail and adaptable to changing requirements A collaborative team player, based within commutable distance of Poole Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Jul 13, 2026
Full time
We're working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high-end residential and commercial clients across the UK. Now employee-owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments. The business is now seeking a Customer Service Coordinator to join their Customer Services team. This office-based role is key in ensuring the smooth delivery of installation projects, managing schedules, and providing first-class customer support from initial booking through to completion. It is ideal for someone organised, personable, and motivated to develop their skills within a growing and supportive environment. Customer Service Coordinator Salary & Benefits Salary: 28,000 - 31,000 per annum (open to discussion DOE) 28 days holiday including bank holidays Tax-free EOT (Employee Ownership Trust) bonus Free gym membership Pension scheme Free onsite parking Professional training and development Office based in Poole Monday - Friday working hours Significant career progression opportunities Customer Service Coordinator Job Overview Coordinate all installation projects for bespoke aluminium glazing systems Book installation and remedial visits with the installation team Manage installation team diaries to optimise travel and efficiency Arrange and coordinate parts required for installations and visits Act as the key point of contact for customers throughout their projects Provide updates and resolve issues in a professional and timely manner Support remedial works and post-installation requirements Customer Service Coordinator Job Requirements Previous experience in customer service or coordination roles Experience in managing schedules, bookings, or team coordination desirable Background in construction, glazing, or home improvement not essential Excellent communication skills via phone and email Strong organisational skills with the ability to manage multiple projects Solutions-focused with strong problem-solving abilities Attention to detail and adaptable to changing requirements A collaborative team player, based within commutable distance of Poole Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Are you a Project Coordinator looking for a role with genuine responsibility and variety? Based in Warrington, this is a hands-on position combining office-based project coordination with regular travel to customer sites across the UK, managing projects from order through to successful installation. BASIC SALARY: Up to £35,000 BENEFITS: Company car or car allowance 25 days annual leave plus bank holidays Private medical insurance Pension scheme LOCATION: Primarily office-based in Warrington, regular travel to customer sites across the UK will be required. COMMUTABLE LOCATIONS: Widnes, Runcorn, St Helens, Wigan, Leigh, Bolton, Manchester, Northwich, Chester, Liverpool, Warrington JOB DESCRIPTION: Project Coordinator, Installation Coordinator - Warehouse Safety Solutions, Installation Services Due to continued growth, we are seeking a Project & Installation Coordinator to take ownership of projects from initial order through to successful installation and completion. Working closely with customers, suppliers, subcontractors and installation teams, you will ensure projects are delivered on time, within budget and to the highest standards. This is a varied role combining project coordination, customer communication, supplier management and site-based project support. No two days will look the same, but you can expect to: Manage projects from order receipt through to installation and final completion. Coordinate installation schedules, subcontractors and project resources across multiple projects. Liaise with customers, suppliers and installation teams to ensure smooth project delivery. Conduct site visits to assess project requirements and oversee installations. Order materials and manage supplier relationships to meet project deadlines. Maintain project documentation, schedules and RAMS where required. PERSON SPECIFICATION: Project Coordinator, Installation Coordinator - Warehouse Safety Solutions, Installation Services You may have experience within warehousing, distribution, logistics, manufacturing, health and safety or installation-based industries, but what's most important to us is that you'll be proactive, have a technical mindset, be adaptable and highly organised; someone who isn't afraid to roll their sleeves up and get involved wherever needed. This is a role for someone who takes ownership, remains calm under pressure and can confidently juggle multiple priorities and deadlines simultaneously. You'll be comfortable working within a small, hard working team environment where flexibility, initiative and a positive attitude are essential, and you'll: Be solutions-focused, customer-centric and capable of re-prioritising workloads as business needs change. Be confident communicating with customers, suppliers, project managers and installation teams. Hold a full driving license and be confident driving across the UK to visit customer sites. Be proficient in Microsoft Excel. THE COMPANY: We are a specialist provider of warehouse identification and safety solutions, delivering bespoke projects including warehouse labelling, floor marking, safety netting, signage and installation services. PROSPECTS: You'll be joining a growing organisation where you will gain exposure to all aspects of project delivery. As the business continues to expand, there will be opportunities to broaden your responsibilities, develop your skillset and progress your career within a supportive and entrepreneurial environment. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Project Coordinator, Installation Coordinator, Contracts Coordinator, Operations Coordinator, Project Administrator, Project Support Coordinator, Site Coordinator, Service Coordinator, Installation Manager - Warehousing, Manufacturing, Construction, Signage, Shopfitting, Fit-Out, Facilities Management, Warehouse Solutions, Installation Services, Materials Handling, Industrial Services, Health & Safety, Supply Chain or Engineering environments. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18515, Wallace Hind Selection
Jul 13, 2026
Full time
Are you a Project Coordinator looking for a role with genuine responsibility and variety? Based in Warrington, this is a hands-on position combining office-based project coordination with regular travel to customer sites across the UK, managing projects from order through to successful installation. BASIC SALARY: Up to £35,000 BENEFITS: Company car or car allowance 25 days annual leave plus bank holidays Private medical insurance Pension scheme LOCATION: Primarily office-based in Warrington, regular travel to customer sites across the UK will be required. COMMUTABLE LOCATIONS: Widnes, Runcorn, St Helens, Wigan, Leigh, Bolton, Manchester, Northwich, Chester, Liverpool, Warrington JOB DESCRIPTION: Project Coordinator, Installation Coordinator - Warehouse Safety Solutions, Installation Services Due to continued growth, we are seeking a Project & Installation Coordinator to take ownership of projects from initial order through to successful installation and completion. Working closely with customers, suppliers, subcontractors and installation teams, you will ensure projects are delivered on time, within budget and to the highest standards. This is a varied role combining project coordination, customer communication, supplier management and site-based project support. No two days will look the same, but you can expect to: Manage projects from order receipt through to installation and final completion. Coordinate installation schedules, subcontractors and project resources across multiple projects. Liaise with customers, suppliers and installation teams to ensure smooth project delivery. Conduct site visits to assess project requirements and oversee installations. Order materials and manage supplier relationships to meet project deadlines. Maintain project documentation, schedules and RAMS where required. PERSON SPECIFICATION: Project Coordinator, Installation Coordinator - Warehouse Safety Solutions, Installation Services You may have experience within warehousing, distribution, logistics, manufacturing, health and safety or installation-based industries, but what's most important to us is that you'll be proactive, have a technical mindset, be adaptable and highly organised; someone who isn't afraid to roll their sleeves up and get involved wherever needed. This is a role for someone who takes ownership, remains calm under pressure and can confidently juggle multiple priorities and deadlines simultaneously. You'll be comfortable working within a small, hard working team environment where flexibility, initiative and a positive attitude are essential, and you'll: Be solutions-focused, customer-centric and capable of re-prioritising workloads as business needs change. Be confident communicating with customers, suppliers, project managers and installation teams. Hold a full driving license and be confident driving across the UK to visit customer sites. Be proficient in Microsoft Excel. THE COMPANY: We are a specialist provider of warehouse identification and safety solutions, delivering bespoke projects including warehouse labelling, floor marking, safety netting, signage and installation services. PROSPECTS: You'll be joining a growing organisation where you will gain exposure to all aspects of project delivery. As the business continues to expand, there will be opportunities to broaden your responsibilities, develop your skillset and progress your career within a supportive and entrepreneurial environment. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Project Coordinator, Installation Coordinator, Contracts Coordinator, Operations Coordinator, Project Administrator, Project Support Coordinator, Site Coordinator, Service Coordinator, Installation Manager - Warehousing, Manufacturing, Construction, Signage, Shopfitting, Fit-Out, Facilities Management, Warehouse Solutions, Installation Services, Materials Handling, Industrial Services, Health & Safety, Supply Chain or Engineering environments. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18515, Wallace Hind Selection
About The Role On-foot Washroom Service Technician- Commercial Washrooms Are you looking for a job that . Fits in with your commitments and lifestyle- you service our customers when convenient to you No specific set working hours within the week- so long as you can work 20 hours per week and service our customer when they are open Provides you with first class training programme and an employer that doesn't take you for granted. Want to make a real difference . Be part of a large, professional, growing hygiene business; keeping the UK safe If you're looking to make a change to a secure, progressive, caring business then phs is for you! The job Visiting our customers premises on foot in your local area of Caerphilly to service feminine hygiene bins and nappy bins and to replenish other phs products. All your customers site visits are within one square mile of each other, and you can schedule your working hours to suit you and our customers NO heavy lifting required Here's what you get with phs . You'll be provided with full smart uniform and all protective PPE Your routes start and finish from a point very close to your home Up to 20 hour working week available Salary £13,439.50 Additional earning potential through overtime, bonus' and referrals 23 days annual holiday plus bank holidays off (pro rata) phs Perks (Partnership with Reward Gateway, providing discounts across 100's of retailers) phs Shop (Discount on household consumables) 24 hr wellbeing helpline Full training provided by a designated Training and Wellbeing coordinator Great career development opportunities In return we are looking for people who are . Committed, show pride in their work, and who are positive & friendly Willing to learn Passionate and dedicated Team players Excellent communicating Essential requirement The successful candidate will need to meet the requirements of an enhanced DBS check. Due to the nature of waste we handle, our employees must have vaccinations against Hepatitis B, tetanus/polio and covid- vaccinations are paid for by phs. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. phs Group is the leading hygiene services provider in the UK, Ireland and Spain.Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner occupied shops.
Jul 13, 2026
Full time
About The Role On-foot Washroom Service Technician- Commercial Washrooms Are you looking for a job that . Fits in with your commitments and lifestyle- you service our customers when convenient to you No specific set working hours within the week- so long as you can work 20 hours per week and service our customer when they are open Provides you with first class training programme and an employer that doesn't take you for granted. Want to make a real difference . Be part of a large, professional, growing hygiene business; keeping the UK safe If you're looking to make a change to a secure, progressive, caring business then phs is for you! The job Visiting our customers premises on foot in your local area of Caerphilly to service feminine hygiene bins and nappy bins and to replenish other phs products. All your customers site visits are within one square mile of each other, and you can schedule your working hours to suit you and our customers NO heavy lifting required Here's what you get with phs . You'll be provided with full smart uniform and all protective PPE Your routes start and finish from a point very close to your home Up to 20 hour working week available Salary £13,439.50 Additional earning potential through overtime, bonus' and referrals 23 days annual holiday plus bank holidays off (pro rata) phs Perks (Partnership with Reward Gateway, providing discounts across 100's of retailers) phs Shop (Discount on household consumables) 24 hr wellbeing helpline Full training provided by a designated Training and Wellbeing coordinator Great career development opportunities In return we are looking for people who are . Committed, show pride in their work, and who are positive & friendly Willing to learn Passionate and dedicated Team players Excellent communicating Essential requirement The successful candidate will need to meet the requirements of an enhanced DBS check. Due to the nature of waste we handle, our employees must have vaccinations against Hepatitis B, tetanus/polio and covid- vaccinations are paid for by phs. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. phs Group is the leading hygiene services provider in the UK, Ireland and Spain.Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner occupied shops.
Great Western Air Ambulance Charity
Bristol, Gloucestershire
Are you able to build excellent relationships? Do you have fundraising or customer service experience? Can you adapt your communications to a wide range of audiences? Then we might have the perfect job for you! Title: Supporter Engagement Assistant Reports to: Supporter Engagement Coordinator Hours of Work: Both Full time and part time hours available ( hours per week) Salary: £23,853 per annum, FTE Based: Bristol Office base at County Gates, BS3 2JH About Us We are Great Western Air Ambulance Charity, dedicated to providing air ambulance and critical care services across Bristol, North Somerset, Bath & North East Somerset, Gloucestershire, South Gloucestershire and parts of Wiltshire. From volunteers to Specialist Paramedics, from senior Consultants to retail and fundraising staff, we are a team, working to save lives that would otherwise be lost. We seek to continually develop and adapt our activities to meet the needs of local communities, whilst impacting nationally and influencing global pre-hospital care. Our work is deeply satisfying, and every member of the team is committed to this service, and to saving as many lives as we can. About You and The Role At Great Western Air Ambulance Charity, we re looking for a new Supporter Engagement Assistant to support our regional team. This role focuses on providing excellent stewardship for supporters and former patients across the communities we serve. It also calls for real passion for our cause, for the people we help, and most importantly, for the people who help us save lives. We re looking for someone who is dedicated to doing their best, a person who can work independently but can collaborate within and beyond their team, who has compassion for our supporters and stakeholders and who is curious about exploring new approaches and keen to learn and develop. Whilst having experience of working with a charity would be beneficial, it is not essential. The successful candidate will have great customer service and communication skills as well as the ability to manage and develop projects. This role may suit a career changer who can demonstrate transferable skills. GWAAC is a great cause to fundraise for, we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too at GWAAC we know that we are contributing to saving local lives every week. We re looking for someone who shares our passion for that. You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives. Closing date: 9am on Friday 10th July 2026 N.B. Applications may close prior to the deadline if sufficient high-quality applications are received. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. GWAAC is committed to equity, diversity and inclusion. We encourage applications from candidates from a range of backgrounds and experiences. GWAAC puts people first and upholds a culture of safeguarding. Please contact us if you require reasonable adjustments. No agencies please.
Jul 13, 2026
Full time
Are you able to build excellent relationships? Do you have fundraising or customer service experience? Can you adapt your communications to a wide range of audiences? Then we might have the perfect job for you! Title: Supporter Engagement Assistant Reports to: Supporter Engagement Coordinator Hours of Work: Both Full time and part time hours available ( hours per week) Salary: £23,853 per annum, FTE Based: Bristol Office base at County Gates, BS3 2JH About Us We are Great Western Air Ambulance Charity, dedicated to providing air ambulance and critical care services across Bristol, North Somerset, Bath & North East Somerset, Gloucestershire, South Gloucestershire and parts of Wiltshire. From volunteers to Specialist Paramedics, from senior Consultants to retail and fundraising staff, we are a team, working to save lives that would otherwise be lost. We seek to continually develop and adapt our activities to meet the needs of local communities, whilst impacting nationally and influencing global pre-hospital care. Our work is deeply satisfying, and every member of the team is committed to this service, and to saving as many lives as we can. About You and The Role At Great Western Air Ambulance Charity, we re looking for a new Supporter Engagement Assistant to support our regional team. This role focuses on providing excellent stewardship for supporters and former patients across the communities we serve. It also calls for real passion for our cause, for the people we help, and most importantly, for the people who help us save lives. We re looking for someone who is dedicated to doing their best, a person who can work independently but can collaborate within and beyond their team, who has compassion for our supporters and stakeholders and who is curious about exploring new approaches and keen to learn and develop. Whilst having experience of working with a charity would be beneficial, it is not essential. The successful candidate will have great customer service and communication skills as well as the ability to manage and develop projects. This role may suit a career changer who can demonstrate transferable skills. GWAAC is a great cause to fundraise for, we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too at GWAAC we know that we are contributing to saving local lives every week. We re looking for someone who shares our passion for that. You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives. Closing date: 9am on Friday 10th July 2026 N.B. Applications may close prior to the deadline if sufficient high-quality applications are received. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. GWAAC is committed to equity, diversity and inclusion. We encourage applications from candidates from a range of backgrounds and experiences. GWAAC puts people first and upholds a culture of safeguarding. Please contact us if you require reasonable adjustments. No agencies please.
We areHestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is toempowerindividuals to rebuild their lives and achieve independence. Right now, we are looking for aSpecialist Homelessness Prevention Coordinatorto play a pivotal role in ourSingle Homeless Person ServiceinLondon. Sounds great, what will I be doing? In this role, you will use your specialist knowledge of housing legislation, including the Homelessness Reduction Act 2017,to prevent and relieve homelessness through timely, proactive interventions. You will conduct comprehensive assessments and develop co-produced Personal Housing Plans that empower clients to resolve their housing issues where possible. ? ?By maintaining accurate, up-to-date records and following up on all actions promptly, you will ensure that risks of homelessness are minimised and statutory duties are met effectively.? What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tickallthe boxes right away; the important thing is that you're willing to learn. We also value livedexperienceof the areas we support, so if you feel comfortable, please do mention this on your application. You will bring knowledge, experience, or relevant qualifications in housing and homelessness legislation, including private rented housing, the Homelessness Reduction Act, eviction processes, and tenants' rights. You will also have a good understanding of welfare benefits legislation and health and safety, alongside experience addressing the causes of homelessness and developing effective interventions with service users. Comfortable working in a target-driven environment, you will be highly organised, able to manage a busy caseload, prioritise competing demands, and meet deadlines while maintaining high-quality outcomes. You will be a strong communicator with excellent relationship-building skills, able to work collaboratively with colleagues, partners, and the wider community. A proactive, solution-focused approach is essential, along with the ability to work independently with a high degree of responsibility and autonomy. You will be confident using IT systems and databases, maintaining accurate case records and reporting. With a strong work ethic, customer-focused mindset, and a genuine commitment to making a difference, you will thrive in a fast-paced, outcome-focused environment. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call:We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview:Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. JBRP1_UKTJ
Jul 13, 2026
Full time
We areHestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is toempowerindividuals to rebuild their lives and achieve independence. Right now, we are looking for aSpecialist Homelessness Prevention Coordinatorto play a pivotal role in ourSingle Homeless Person ServiceinLondon. Sounds great, what will I be doing? In this role, you will use your specialist knowledge of housing legislation, including the Homelessness Reduction Act 2017,to prevent and relieve homelessness through timely, proactive interventions. You will conduct comprehensive assessments and develop co-produced Personal Housing Plans that empower clients to resolve their housing issues where possible. ? ?By maintaining accurate, up-to-date records and following up on all actions promptly, you will ensure that risks of homelessness are minimised and statutory duties are met effectively.? What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tickallthe boxes right away; the important thing is that you're willing to learn. We also value livedexperienceof the areas we support, so if you feel comfortable, please do mention this on your application. You will bring knowledge, experience, or relevant qualifications in housing and homelessness legislation, including private rented housing, the Homelessness Reduction Act, eviction processes, and tenants' rights. You will also have a good understanding of welfare benefits legislation and health and safety, alongside experience addressing the causes of homelessness and developing effective interventions with service users. Comfortable working in a target-driven environment, you will be highly organised, able to manage a busy caseload, prioritise competing demands, and meet deadlines while maintaining high-quality outcomes. You will be a strong communicator with excellent relationship-building skills, able to work collaboratively with colleagues, partners, and the wider community. A proactive, solution-focused approach is essential, along with the ability to work independently with a high degree of responsibility and autonomy. You will be confident using IT systems and databases, maintaining accurate case records and reporting. With a strong work ethic, customer-focused mindset, and a genuine commitment to making a difference, you will thrive in a fast-paced, outcome-focused environment. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call:We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview:Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. JBRP1_UKTJ
Vacancy at Bedfordshire Supported Housing Ltd Supported Living Scheme Manager - Mental Health Garden House, Church Walk, Dunstable (occasional travel to Bedford) Vacancy listed07/07/2026 About the Role We are seeking a committed and compassionate Care, Support & Safeguarding Lead to provide high quality, person centred support to adults with diverse needs. You will act as a key worker, lead a staff team, uphold safeguarding standards, and ensure the service operates safely, effectively, and within budget. Responsibilities Operational Management & Compliance Oversee the operational day to day management of the service, ensuring adequate staff cover through working with the rota coordinator, property maintenance, and adherence to company policies. Ensure the service is maintained in a continuous state of audit readiness, with all care records, risk assessments, support plans, medication administration records, and compliance documentation accurately completed, consistently reviewed, and readily available for inspection by any relevant regulatory or commissioning body at any time. Ensure full compliance with quality standards, commissioning standards, and legislation, including the Health and Social Care Act (2012) and CQC requirements. Maintain, monitor, and review fit for purpose administrative and record keeping systems (e.g., Service User Care Files, Health and Safety, Medication, Safeguarding, Incidents, and Complaints). Conduct service wide random checks, audits, and care observations, analysing the data to disseminate learning points and implement necessary changes. Ensure the environment is safe, clean, and hygienic, strictly managing fire alarms, food preparation, lone working procedures, visitors, and refuse collection. Lead on safeguarding matters, raising alerts, sending key documents to relevant authorities (e.g., SOVA team), carrying out investigations, and monitoring action plans. Produce, analyze, and present compliance and performance reports weekly at appropriate management forums. Care, Support & Safeguarding Act as an advocate and Key Worker for an allocated cluster of service users, taking responsibility for care and risk management plans, progress notes, and regular 1:1 meetings. Support service users in expressing their needs, views, and concerns, and provide support in accessing external agencies (e.g., advocacy, citizen's advice). Promote a person centered, anti discriminatory culture responsive to the specific needs of individuals, including female service users and those from ethnic minorities. Support service users in developing socially valued, culturally, and age appropriate lifestyles encompassing nutrition, relaxation, exercise, and community rehabilitation. Ensure safe procedures for the collection, storage, administration, and recording of medication. Respond promptly and appropriately to emergencies and incidents within established policy guidelines. Liaise sensitively with service users' families and carers regarding needs, care, and identified risks. Convene, chair, and minute service user meetings. Take a lead role in specific care areas, such as mental health care and support, physical health reviews including dental care, opticians, GP appointments, yearly physical health checks etc. Team Leadership & Development Provide high profile, consistent senior leadership to the staff team, ensuring a cohesive, open, and honest working culture. Take first line responsibility for staff supervision, and personal support, addressing any performance issues with timely supportive and corrective action. Support the recruitment process to ensure the retention of staff with the right values, behaviours, and skills. Identify staff training and development needs, actively participating in the planning and delivery of these activities. Work with the registered manager to organise regular team meetings. Ensure all staff safely and correctly carry out their care and support tasks to the required standard. Financial & Strategic Responsibilities Ensure the service runs within financial constraints by planning and remaining within the constraints of the rota with the Rota Coordinator and Registered Manager. Conduct regular and systematic reviews of commissioned care packages to assess continued viability, ensuring packages remain sufficient to meet the assessed needs of the people we support. Proactively liaise with the relevant commissioning teams to initiate formal reviews within required timescales, safeguarding both service quality and financial sustainability. Oversee and authorise service expenditure in line with agreed budgets and ensure the accurate verification of hours worked by the team to support timely and compliant payroll processing. Participate in the on call rota for the service, arranging last minute or emergency cover as needed. Encourage customer feedback and promote a positive attitude toward complaints, ensuring timely and full investigations. Liaise professionally with external agencies and stakeholders (e.g., ELFT, LA, CQC). Oversee the creation and submission of digital and social media content by the team. Benefits Flexible working arrangement to suit you Pension Scheme 28 days of annual leave £300 'refer a friend' scheme (after qualifying period) Staff recognition & awards Highly supportive team
Jul 13, 2026
Full time
Vacancy at Bedfordshire Supported Housing Ltd Supported Living Scheme Manager - Mental Health Garden House, Church Walk, Dunstable (occasional travel to Bedford) Vacancy listed07/07/2026 About the Role We are seeking a committed and compassionate Care, Support & Safeguarding Lead to provide high quality, person centred support to adults with diverse needs. You will act as a key worker, lead a staff team, uphold safeguarding standards, and ensure the service operates safely, effectively, and within budget. Responsibilities Operational Management & Compliance Oversee the operational day to day management of the service, ensuring adequate staff cover through working with the rota coordinator, property maintenance, and adherence to company policies. Ensure the service is maintained in a continuous state of audit readiness, with all care records, risk assessments, support plans, medication administration records, and compliance documentation accurately completed, consistently reviewed, and readily available for inspection by any relevant regulatory or commissioning body at any time. Ensure full compliance with quality standards, commissioning standards, and legislation, including the Health and Social Care Act (2012) and CQC requirements. Maintain, monitor, and review fit for purpose administrative and record keeping systems (e.g., Service User Care Files, Health and Safety, Medication, Safeguarding, Incidents, and Complaints). Conduct service wide random checks, audits, and care observations, analysing the data to disseminate learning points and implement necessary changes. Ensure the environment is safe, clean, and hygienic, strictly managing fire alarms, food preparation, lone working procedures, visitors, and refuse collection. Lead on safeguarding matters, raising alerts, sending key documents to relevant authorities (e.g., SOVA team), carrying out investigations, and monitoring action plans. Produce, analyze, and present compliance and performance reports weekly at appropriate management forums. Care, Support & Safeguarding Act as an advocate and Key Worker for an allocated cluster of service users, taking responsibility for care and risk management plans, progress notes, and regular 1:1 meetings. Support service users in expressing their needs, views, and concerns, and provide support in accessing external agencies (e.g., advocacy, citizen's advice). Promote a person centered, anti discriminatory culture responsive to the specific needs of individuals, including female service users and those from ethnic minorities. Support service users in developing socially valued, culturally, and age appropriate lifestyles encompassing nutrition, relaxation, exercise, and community rehabilitation. Ensure safe procedures for the collection, storage, administration, and recording of medication. Respond promptly and appropriately to emergencies and incidents within established policy guidelines. Liaise sensitively with service users' families and carers regarding needs, care, and identified risks. Convene, chair, and minute service user meetings. Take a lead role in specific care areas, such as mental health care and support, physical health reviews including dental care, opticians, GP appointments, yearly physical health checks etc. Team Leadership & Development Provide high profile, consistent senior leadership to the staff team, ensuring a cohesive, open, and honest working culture. Take first line responsibility for staff supervision, and personal support, addressing any performance issues with timely supportive and corrective action. Support the recruitment process to ensure the retention of staff with the right values, behaviours, and skills. Identify staff training and development needs, actively participating in the planning and delivery of these activities. Work with the registered manager to organise regular team meetings. Ensure all staff safely and correctly carry out their care and support tasks to the required standard. Financial & Strategic Responsibilities Ensure the service runs within financial constraints by planning and remaining within the constraints of the rota with the Rota Coordinator and Registered Manager. Conduct regular and systematic reviews of commissioned care packages to assess continued viability, ensuring packages remain sufficient to meet the assessed needs of the people we support. Proactively liaise with the relevant commissioning teams to initiate formal reviews within required timescales, safeguarding both service quality and financial sustainability. Oversee and authorise service expenditure in line with agreed budgets and ensure the accurate verification of hours worked by the team to support timely and compliant payroll processing. Participate in the on call rota for the service, arranging last minute or emergency cover as needed. Encourage customer feedback and promote a positive attitude toward complaints, ensuring timely and full investigations. Liaise professionally with external agencies and stakeholders (e.g., ELFT, LA, CQC). Oversee the creation and submission of digital and social media content by the team. Benefits Flexible working arrangement to suit you Pension Scheme 28 days of annual leave £300 'refer a friend' scheme (after qualifying period) Staff recognition & awards Highly supportive team
French Speaking - Customer Service Coordinator North Kent hybrid (2 days in the office) Monday to Friday £30,000 DOE with a target bonus Permanent full time role Pearson Whiffin are recruiting for a Customer Service Coordinator on behalf of our client, a global manufacturing business. To be considered for this position, candidates must be fluent in both French and English, with strong verbal and written communication skills in both languages. We are looking for someone with previous experience handling customer enquiries over the telephone, and any prior administration experience would be highly beneficial. Our client offers an excellent benefits package, including bonus schemes, life assurance at four times salary, subsidised meals in the on-site restaurant, employee assistance programmes, and much more! Duties include: Being the first point of contact for all customer queries, delivering an exceptional level of service at all times. Liaising with customers via web chat, telephone and email. Dealing with customer complaints. Entering and processing orders. Advising customers of any fulfilment issues or delivery delays. Providing quotations and following up on open quotes. Sending price lists to customers. To be considered for this role, you must have/be: Previous customer service experience within a B2B environment Experience within manufacturing or a regulated industry would be a significant advantage Must be fluent in French (written and verbal), as well as English Strong customer service skills with a customer-focused approach Excellent written and verbal communication abilities This role is being managed by Holly Ensoll and Chloe Wadhams , Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.
Jul 13, 2026
Full time
French Speaking - Customer Service Coordinator North Kent hybrid (2 days in the office) Monday to Friday £30,000 DOE with a target bonus Permanent full time role Pearson Whiffin are recruiting for a Customer Service Coordinator on behalf of our client, a global manufacturing business. To be considered for this position, candidates must be fluent in both French and English, with strong verbal and written communication skills in both languages. We are looking for someone with previous experience handling customer enquiries over the telephone, and any prior administration experience would be highly beneficial. Our client offers an excellent benefits package, including bonus schemes, life assurance at four times salary, subsidised meals in the on-site restaurant, employee assistance programmes, and much more! Duties include: Being the first point of contact for all customer queries, delivering an exceptional level of service at all times. Liaising with customers via web chat, telephone and email. Dealing with customer complaints. Entering and processing orders. Advising customers of any fulfilment issues or delivery delays. Providing quotations and following up on open quotes. Sending price lists to customers. To be considered for this role, you must have/be: Previous customer service experience within a B2B environment Experience within manufacturing or a regulated industry would be a significant advantage Must be fluent in French (written and verbal), as well as English Strong customer service skills with a customer-focused approach Excellent written and verbal communication abilities This role is being managed by Holly Ensoll and Chloe Wadhams , Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.
Foster Coordinator Application Deadline: 12 July 2026 Department: Rehoming Employment Type: Permanent - Full Time Location: Penrith Compensation: £26,500 per year, plus benefits Description Are you passionate about dog welfare and building supportive communities? We're looking for a Fostering Coordinator to play a vital role in helping dogs thrive outside the kennel environment, by recruiting and supporting volunteer foster carers. What does this role do? identify and place suitable dogs into foster care, including temporary placements for long stay dogs needing respite from kennels, and carry out necessary intake assessments, recruit, assess, and induct new foster carers, promoting the scheme through events, conversations, and collaboration with colleagues across Dogs Trust, support foster carers with regular check ins, arrange veterinary appointments, and provide access to behaviour or training support when needed, deliver training to foster carers, either one to one or through organised group sessions, promote dogs in foster or Home Stay settings by preparing profiles, contacting potential adopters, organising matching meetings, and completing all adoption paperwork. Could this be you? To be successful in this role, you'll understand the importance of fostering, and the positive impact it can have on a dog's journey to their forever home. With experience of working with volunteers, you will have excellent communication and organisational skills, and ability to support fosterers as they provide temporary care to our dogs. You'll need some dog handling experience, as well as excellent customer service skills. What does this team do? Our rehoming centres house thousands of dogs each year until they are able to find a loving new home, and the success of our centres wouldn't be possible without our dedicated team of staff and volunteers; there is a real family community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service. Interviews are provisionally booked for WC 20th July 2026 at our Penrith Transfer Centre.
Jul 13, 2026
Full time
Foster Coordinator Application Deadline: 12 July 2026 Department: Rehoming Employment Type: Permanent - Full Time Location: Penrith Compensation: £26,500 per year, plus benefits Description Are you passionate about dog welfare and building supportive communities? We're looking for a Fostering Coordinator to play a vital role in helping dogs thrive outside the kennel environment, by recruiting and supporting volunteer foster carers. What does this role do? identify and place suitable dogs into foster care, including temporary placements for long stay dogs needing respite from kennels, and carry out necessary intake assessments, recruit, assess, and induct new foster carers, promoting the scheme through events, conversations, and collaboration with colleagues across Dogs Trust, support foster carers with regular check ins, arrange veterinary appointments, and provide access to behaviour or training support when needed, deliver training to foster carers, either one to one or through organised group sessions, promote dogs in foster or Home Stay settings by preparing profiles, contacting potential adopters, organising matching meetings, and completing all adoption paperwork. Could this be you? To be successful in this role, you'll understand the importance of fostering, and the positive impact it can have on a dog's journey to their forever home. With experience of working with volunteers, you will have excellent communication and organisational skills, and ability to support fosterers as they provide temporary care to our dogs. You'll need some dog handling experience, as well as excellent customer service skills. What does this team do? Our rehoming centres house thousands of dogs each year until they are able to find a loving new home, and the success of our centres wouldn't be possible without our dedicated team of staff and volunteers; there is a real family community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service. Interviews are provisionally booked for WC 20th July 2026 at our Penrith Transfer Centre.
Are you an experienced procurement management professional with experience of frameworks, contracts, and procurement consortia? Do you have further extensive experience of public sector procurement and purchasing? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Procurement Manager. As a specialist provider of resources to the Property & Associated Technology markets, we are partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their services to customers. Applications are also welcome from Procurement Coordinators/Officers ready to take the next step in their career. The objective of the role will be to take the lead in procurement activities for the organisation. Day-to-day activities will centre around the planning, management, administration, and overall delivery of compliant procurement which will include framework agreements, long term contracts, call off agreements, digital purchasing systems and public procurements. You will maintain up to date legislative knowledge to keep procurement up to date, ensure all procurements are delivered to agreed timescales, define procurement best practice, oversee compliance, ensure procurement transparency in line with public procurement regulations and manage all documentation and records. Must Have A successful commercial track record in procurement and the management of procurement and major contracts. Thorough knowledge of public sector procurement and purchasing, including PCR2015 and PA23. Experience of procurement frameworks and contracts. Experience of managing e-procurement portals and procurements, and/or dynamic purchasing systems. A consultative approach based on building positive relationships, but with ability to turn ideas into action and results. A good understanding of creating value and managing costs, whilst working in a fast-paced, changing environment. MCIPS qualified, progression towards the qualification, or demonstrable commercial experience in lieu of. Nice to have / Will Strengthen Application Experience working in the social housing sector and leaseholder consultation processes. Experience working for or with a procurement consortium. Experience of other public sector procurement means such as OJEU/Find a Tender, or digital frameworks such as G-Cloud. MS Office proficiency. As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid working, split between home and an office in Birmingham. This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary and benefits package, including life assurance at work, private healthcare and a generous holiday allowance. Interview slots are available, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Jul 13, 2026
Full time
Are you an experienced procurement management professional with experience of frameworks, contracts, and procurement consortia? Do you have further extensive experience of public sector procurement and purchasing? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Procurement Manager. As a specialist provider of resources to the Property & Associated Technology markets, we are partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their services to customers. Applications are also welcome from Procurement Coordinators/Officers ready to take the next step in their career. The objective of the role will be to take the lead in procurement activities for the organisation. Day-to-day activities will centre around the planning, management, administration, and overall delivery of compliant procurement which will include framework agreements, long term contracts, call off agreements, digital purchasing systems and public procurements. You will maintain up to date legislative knowledge to keep procurement up to date, ensure all procurements are delivered to agreed timescales, define procurement best practice, oversee compliance, ensure procurement transparency in line with public procurement regulations and manage all documentation and records. Must Have A successful commercial track record in procurement and the management of procurement and major contracts. Thorough knowledge of public sector procurement and purchasing, including PCR2015 and PA23. Experience of procurement frameworks and contracts. Experience of managing e-procurement portals and procurements, and/or dynamic purchasing systems. A consultative approach based on building positive relationships, but with ability to turn ideas into action and results. A good understanding of creating value and managing costs, whilst working in a fast-paced, changing environment. MCIPS qualified, progression towards the qualification, or demonstrable commercial experience in lieu of. Nice to have / Will Strengthen Application Experience working in the social housing sector and leaseholder consultation processes. Experience working for or with a procurement consortium. Experience of other public sector procurement means such as OJEU/Find a Tender, or digital frameworks such as G-Cloud. MS Office proficiency. As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid working, split between home and an office in Birmingham. This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary and benefits package, including life assurance at work, private healthcare and a generous holiday allowance. Interview slots are available, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Receptionist Fort Augustus, Scotland Pay: £14.08 per hour (Travel allowance provided) Hours: 73.5 hours per week - 10.5hrs per day Rotation: 3 weeks on / 3 weeks off Please note: This role is subject to a DBS check, which will be arranged by the company. Set in the beautiful surroundings of Fort Augustus in the Scottish Highlands, this is a unique opportunity to work in a truly stunning and remote location. Situated at the southwestern tip of Loch Ness in the Great Glen, it is a key village known for its canal locks and scenic Highland setting between Inverness and Fort William. Role Overview We are seeking a professional and customer-focused Receptionist to provide an exceptional front-of-house service. As the first point of contact for residents and visitors, you will create a warm, welcoming, and efficient experience from arrival through to departure, ensuring the highest standards are consistently delivered in line with operational and client expectations. At the heart of the role is a genuine focus on resident experience. You will help create a safe, engaging, and supportive environment where residents feel comfortable, valued, and able to rest and recharge. By building positive, professional relationships and taking a friendly, approachable approach, you will play a key role in shaping a welcoming village atmosphere. You will guide residents throughout their stay, ensuring a smooth arrival experience and providing clear orientation to the village, while promoting facilities, wellbeing initiatives, and social activities that enhance daily life. With a strong awareness of resident needs, you will listen, respond, and elevate concerns where needed, continually looking for opportunities to improve satisfaction. Working closely with the wider team, you will support resident engagement activities and village events, contributing to a vibrant and inclusive community. Through your day-to-day interactions and attention to detail, you will act as a proud ambassador for Sodexo's Remote Living proposition, helping to create a true "home-from-home" experience for every resident. What you'll do: Provide a professional and welcoming reception service to all visitors, guests, and staff Manage check-in/check-out processes, including room allocation and keycard issuing Register visitors, issue passes, and notify hosts of arrivals Answer calls and handle enquiries in a polite, efficient, and timely manner Ensure all guests receive clear information about facilities and services Maintain high standards of customer service at all times Prepare daily and weekly occupancy and usage forecasts Support emergency procedures and act as Emergency Coordinator when required Complete reports and documentation accurately and on time Maintain compliance with Health & Safety, hygiene, and company procedures Report incidents, accidents, near misses, and equipment faults promptly Work collaboratively with team members to ensure smooth reception operations Attend meetings and training sessions as required Support continuous service improvement initiatives Carry out additional duties as reasonably requested What you'll bring: Previous experience in a reception or customer-facing role is desirable Strong communication and interpersonal skills, with the ability to engage with people at all levels Excellent organisational skills with the ability to multitask under pressure Computer literate with attention to detail and accuracy Professional, smart, and well-presented at all times Friendly, polite, and customer-focused approach Self-motivated with a proactive and positive attitude Strong team player with the ability to work independently when required Flexible approach to working shifts, including early mornings, evenings, and weekends Desirable First Aid Certificate What We Offer Competitive rate of pay All meals and accommodation provided during your working rotation Free on-site facilities, including a fully equipped 24/7 gym and social bar Laundry service available Structured rotation: 3 weeks on / 3 weeks off Why Sodexo? Wellbeing support and Employee Assistance Programme 24/7 virtual GP and retail discounts Pension and development opportunities Inclusive and supportive workplace Join Sodexo and be part of something greater. We are a Disability Confident Leader employer, committed to supporting disabled candidates and creating an inclusive workplace. Join a team that values you for being you. Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Jul 13, 2026
Full time
Receptionist Fort Augustus, Scotland Pay: £14.08 per hour (Travel allowance provided) Hours: 73.5 hours per week - 10.5hrs per day Rotation: 3 weeks on / 3 weeks off Please note: This role is subject to a DBS check, which will be arranged by the company. Set in the beautiful surroundings of Fort Augustus in the Scottish Highlands, this is a unique opportunity to work in a truly stunning and remote location. Situated at the southwestern tip of Loch Ness in the Great Glen, it is a key village known for its canal locks and scenic Highland setting between Inverness and Fort William. Role Overview We are seeking a professional and customer-focused Receptionist to provide an exceptional front-of-house service. As the first point of contact for residents and visitors, you will create a warm, welcoming, and efficient experience from arrival through to departure, ensuring the highest standards are consistently delivered in line with operational and client expectations. At the heart of the role is a genuine focus on resident experience. You will help create a safe, engaging, and supportive environment where residents feel comfortable, valued, and able to rest and recharge. By building positive, professional relationships and taking a friendly, approachable approach, you will play a key role in shaping a welcoming village atmosphere. You will guide residents throughout their stay, ensuring a smooth arrival experience and providing clear orientation to the village, while promoting facilities, wellbeing initiatives, and social activities that enhance daily life. With a strong awareness of resident needs, you will listen, respond, and elevate concerns where needed, continually looking for opportunities to improve satisfaction. Working closely with the wider team, you will support resident engagement activities and village events, contributing to a vibrant and inclusive community. Through your day-to-day interactions and attention to detail, you will act as a proud ambassador for Sodexo's Remote Living proposition, helping to create a true "home-from-home" experience for every resident. What you'll do: Provide a professional and welcoming reception service to all visitors, guests, and staff Manage check-in/check-out processes, including room allocation and keycard issuing Register visitors, issue passes, and notify hosts of arrivals Answer calls and handle enquiries in a polite, efficient, and timely manner Ensure all guests receive clear information about facilities and services Maintain high standards of customer service at all times Prepare daily and weekly occupancy and usage forecasts Support emergency procedures and act as Emergency Coordinator when required Complete reports and documentation accurately and on time Maintain compliance with Health & Safety, hygiene, and company procedures Report incidents, accidents, near misses, and equipment faults promptly Work collaboratively with team members to ensure smooth reception operations Attend meetings and training sessions as required Support continuous service improvement initiatives Carry out additional duties as reasonably requested What you'll bring: Previous experience in a reception or customer-facing role is desirable Strong communication and interpersonal skills, with the ability to engage with people at all levels Excellent organisational skills with the ability to multitask under pressure Computer literate with attention to detail and accuracy Professional, smart, and well-presented at all times Friendly, polite, and customer-focused approach Self-motivated with a proactive and positive attitude Strong team player with the ability to work independently when required Flexible approach to working shifts, including early mornings, evenings, and weekends Desirable First Aid Certificate What We Offer Competitive rate of pay All meals and accommodation provided during your working rotation Free on-site facilities, including a fully equipped 24/7 gym and social bar Laundry service available Structured rotation: 3 weeks on / 3 weeks off Why Sodexo? Wellbeing support and Employee Assistance Programme 24/7 virtual GP and retail discounts Pension and development opportunities Inclusive and supportive workplace Join Sodexo and be part of something greater. We are a Disability Confident Leader employer, committed to supporting disabled candidates and creating an inclusive workplace. Join a team that values you for being you. Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met. Skills and experience required for the Customer Experience Coordinator: At least 2 years of experience within a customer experience, customer support or sales role. An inquisitive mind and passion for learning about technical components. Fluent in English as well as German Good organisational skills. Excellent customer care skills & telephone manner High level of concentration and excellent attention to detail. Confidence and experience to develop the role and make it your own. Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar. Proficient in Microsoft Office: Word, Excel. Additional details & benefits: 40 hours per week, Monday to Friday Office-based, work from home every Friday with early finish at 2.15pm Flexible working, 'Smart Time' after probation 25 days of annual leave, plus bank holidays Contributory Paycare scheme Annual salary review Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in accordance with GDPR.
Jul 13, 2026
Full time
Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met. Skills and experience required for the Customer Experience Coordinator: At least 2 years of experience within a customer experience, customer support or sales role. An inquisitive mind and passion for learning about technical components. Fluent in English as well as German Good organisational skills. Excellent customer care skills & telephone manner High level of concentration and excellent attention to detail. Confidence and experience to develop the role and make it your own. Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar. Proficient in Microsoft Office: Word, Excel. Additional details & benefits: 40 hours per week, Monday to Friday Office-based, work from home every Friday with early finish at 2.15pm Flexible working, 'Smart Time' after probation 25 days of annual leave, plus bank holidays Contributory Paycare scheme Annual salary review Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in accordance with GDPR.
Job Title: Sales Coordinator Location: Staplehurst, Kent Salary: 40,000 + OTE per annum Job Type: Full time, Permanent Working Hours: Monday to Friday, 40 hours per week, between 8.30am and 5.00pm Company Overview: Burtons Medical Equipment Ltd is a trusted leader in veterinary and medical equipment, with our flagship brand, Burtons Veterinary Equipment, setting the standard in the animal health industry. Are you a veterinary nurse or clinical professional looking to transition into a dynamic commercial role while still staying close to the veterinary industry? If you thrive in a fast-paced sales environment and enjoy building relationships with customers, we're looking for a Sales Coordinator with strong commercial awareness/drive to help grow our veterinary equipment business. This position offers real scope for development into account management or internal sales. About the role: As a Sales Coordinator, you will play a vital role in supporting the sales department and ensuring the smooth operation of all customer-facing sales activities. You will be responsible for handling inbound sales enquiries via phone, email, and other communication channels, preparing quotations and sales orders, and providing accurate advice on our full range of veterinary equipment and consumables. Working in partnership with one of our Veterinary Equipment Consultants you will be looking after a defined region, ensuring excellent customer experiences and region growth. By also acting as a central point of contact for customers for intra-company and departments communications, you will provide a smooth customer journey. This position requires a proactive, detail-oriented individual with excellent communication skills and a strong commitment to customer service. Responsibilities & Duties: Main Duties: Act as the primary point of contact for customers contacting Burtons Internal Sales Department regarding orders, quotations, and general product enquiries. Regional Account Management: In partnership with a region's Veterinary Equipment Consultant, build customer relationships by ensuring excellent customer service and experience, resulting in regional growth. Qualify incoming customer enquiries, based upon company's policies and procedures, ensuring regional Veterinary Equipment Consultant involvement as necessary to maximise territory opportunities. Generate accurate quotations based upon customers' requirements, with direction and advice of the Veterinary Equipment Consultant. Review and assume primary responsibility for all of region's incoming orders for accuracy and customer expectations. Provide customers with order confirmations and estimated delivery dates based upon stock availability and customers' own requirements. Regularly review region's back orders to ensure accurate information, notes, and delivery dates then proactively communicate lead times, delays, or substitutions to customers. Support Veterinary Equipment Consultant with region's Quote and CRM Management, and subsequent enquiry follow ups; ensuring quote and CRM pipelines are complete and up to date with accurate information. Assume responsibility for region's order prepayments, including Proforma and Deposit processing, along with request follow ups to ensure order confirmation and despatch. Act as the main point of contact for the region's customer orders queries, including but not limited to pre-despatch lead time questions and post-despatch delivery discrepancies. Collaborate with Veterinary Equipment Consultant to maximise opportunities and proactively contact region's customers during campaigns. Liaise with Service Department and Repair Centre when required to resolve customer queries. Liaise with the Accounts Department regarding invoicing, credit limits, and payments when required. Product and Equipment Advice Advise customers on available and suitable equipment options within Burtons portfolio, by verifying and understanding their specific requirements with the support of the territories' Veterinary Equipment Consultant. Understand veterinary practices and the veterinary industry to provide an excellent and informed customer experience. Ensure up-to-date product understanding of Burtons portfolio through internal and external training, staying on the forefront of product advancement. General Administration tasks Qualifications & Skills: Strong verbal and written communication skills. Excellent organisational skills and attention to detail. Customer-focused with a professional and helpful telephone manner. Ability to work effectively under pressure and manage multiple priorities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM/ERP systems. A collaborative individual with a proactive and positive attitude. Previous sales experience is desirable. Veterinary professional or Veterinary industry experience advantageous. Benefits: Contributory Pension scheme Excellent opportunities to train and progress Countryside-based head office On-site car parking 33 holiday days per year (inc. bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Sales Coordinator, Sales Support, Internal Sales Support, Administrator, Sales Admin, Veterinary Sales Coordinator, Veterinary Sales Assistant may also be considered for this role.
Jul 13, 2026
Full time
Job Title: Sales Coordinator Location: Staplehurst, Kent Salary: 40,000 + OTE per annum Job Type: Full time, Permanent Working Hours: Monday to Friday, 40 hours per week, between 8.30am and 5.00pm Company Overview: Burtons Medical Equipment Ltd is a trusted leader in veterinary and medical equipment, with our flagship brand, Burtons Veterinary Equipment, setting the standard in the animal health industry. Are you a veterinary nurse or clinical professional looking to transition into a dynamic commercial role while still staying close to the veterinary industry? If you thrive in a fast-paced sales environment and enjoy building relationships with customers, we're looking for a Sales Coordinator with strong commercial awareness/drive to help grow our veterinary equipment business. This position offers real scope for development into account management or internal sales. About the role: As a Sales Coordinator, you will play a vital role in supporting the sales department and ensuring the smooth operation of all customer-facing sales activities. You will be responsible for handling inbound sales enquiries via phone, email, and other communication channels, preparing quotations and sales orders, and providing accurate advice on our full range of veterinary equipment and consumables. Working in partnership with one of our Veterinary Equipment Consultants you will be looking after a defined region, ensuring excellent customer experiences and region growth. By also acting as a central point of contact for customers for intra-company and departments communications, you will provide a smooth customer journey. This position requires a proactive, detail-oriented individual with excellent communication skills and a strong commitment to customer service. Responsibilities & Duties: Main Duties: Act as the primary point of contact for customers contacting Burtons Internal Sales Department regarding orders, quotations, and general product enquiries. Regional Account Management: In partnership with a region's Veterinary Equipment Consultant, build customer relationships by ensuring excellent customer service and experience, resulting in regional growth. Qualify incoming customer enquiries, based upon company's policies and procedures, ensuring regional Veterinary Equipment Consultant involvement as necessary to maximise territory opportunities. Generate accurate quotations based upon customers' requirements, with direction and advice of the Veterinary Equipment Consultant. Review and assume primary responsibility for all of region's incoming orders for accuracy and customer expectations. Provide customers with order confirmations and estimated delivery dates based upon stock availability and customers' own requirements. Regularly review region's back orders to ensure accurate information, notes, and delivery dates then proactively communicate lead times, delays, or substitutions to customers. Support Veterinary Equipment Consultant with region's Quote and CRM Management, and subsequent enquiry follow ups; ensuring quote and CRM pipelines are complete and up to date with accurate information. Assume responsibility for region's order prepayments, including Proforma and Deposit processing, along with request follow ups to ensure order confirmation and despatch. Act as the main point of contact for the region's customer orders queries, including but not limited to pre-despatch lead time questions and post-despatch delivery discrepancies. Collaborate with Veterinary Equipment Consultant to maximise opportunities and proactively contact region's customers during campaigns. Liaise with Service Department and Repair Centre when required to resolve customer queries. Liaise with the Accounts Department regarding invoicing, credit limits, and payments when required. Product and Equipment Advice Advise customers on available and suitable equipment options within Burtons portfolio, by verifying and understanding their specific requirements with the support of the territories' Veterinary Equipment Consultant. Understand veterinary practices and the veterinary industry to provide an excellent and informed customer experience. Ensure up-to-date product understanding of Burtons portfolio through internal and external training, staying on the forefront of product advancement. General Administration tasks Qualifications & Skills: Strong verbal and written communication skills. Excellent organisational skills and attention to detail. Customer-focused with a professional and helpful telephone manner. Ability to work effectively under pressure and manage multiple priorities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM/ERP systems. A collaborative individual with a proactive and positive attitude. Previous sales experience is desirable. Veterinary professional or Veterinary industry experience advantageous. Benefits: Contributory Pension scheme Excellent opportunities to train and progress Countryside-based head office On-site car parking 33 holiday days per year (inc. bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Sales Coordinator, Sales Support, Internal Sales Support, Administrator, Sales Admin, Veterinary Sales Coordinator, Veterinary Sales Assistant may also be considered for this role.
Defects Coordinator - 9 month FTC £32,128 Chelmsford Temporary Full-Time We are looking for a Defects Coordinator on a 9 month FTC to provide administrative support for defect management to maintain quality service during the defect liability period. Build and manage relationships with stakeholders and oversee contract management for projects in this phase. Assist in monitoring, tracking, and analysing defect information to ensure effective reporting for the New Homes team. What you'll be doing Monitor and analyse the recording of all outstanding defects logged during the 12-month contractual defect liability period including outstanding work at handover, defects logged by customers after handover and at the end of defect inspection. Liaise directly with customers who have reported defects, to identify the status. Co-ordinate customer feedback enquires relating to outstanding defects, including the coordination and management of all defect related mailboxes. Develop and produce reports to aid in monitoring and tracking of outstanding defects. Proactively assist in the management of contracts including coordinating regular review meetings with contractors to monitor outstanding defects. What we are looking for Excellent interpersonal and strong communication skills Experience of working in a customer care environment; evidence of customer care techniques, engagement, and interaction throughout the customer journey. Understanding of property/defects/repairs terminology. Ability to work pro-actively as part of a team to achieve objectives and manage conflicting priorities. Self-motivation with the ability to use own initiative. Please note the office expectancy of this role is as follows: This role will require you in the office a minimum of 2 days a week on a Monday and a Thursday, more attendance may be required during the training period, and you may be required to visit site on an ad hoc basis. Benefits The salary for this post will be £32,128 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Jul 12, 2026
Seasonal
Defects Coordinator - 9 month FTC £32,128 Chelmsford Temporary Full-Time We are looking for a Defects Coordinator on a 9 month FTC to provide administrative support for defect management to maintain quality service during the defect liability period. Build and manage relationships with stakeholders and oversee contract management for projects in this phase. Assist in monitoring, tracking, and analysing defect information to ensure effective reporting for the New Homes team. What you'll be doing Monitor and analyse the recording of all outstanding defects logged during the 12-month contractual defect liability period including outstanding work at handover, defects logged by customers after handover and at the end of defect inspection. Liaise directly with customers who have reported defects, to identify the status. Co-ordinate customer feedback enquires relating to outstanding defects, including the coordination and management of all defect related mailboxes. Develop and produce reports to aid in monitoring and tracking of outstanding defects. Proactively assist in the management of contracts including coordinating regular review meetings with contractors to monitor outstanding defects. What we are looking for Excellent interpersonal and strong communication skills Experience of working in a customer care environment; evidence of customer care techniques, engagement, and interaction throughout the customer journey. Understanding of property/defects/repairs terminology. Ability to work pro-actively as part of a team to achieve objectives and manage conflicting priorities. Self-motivation with the ability to use own initiative. Please note the office expectancy of this role is as follows: This role will require you in the office a minimum of 2 days a week on a Monday and a Thursday, more attendance may be required during the training period, and you may be required to visit site on an ad hoc basis. Benefits The salary for this post will be £32,128 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Job Description About the Role This is a full-time, office-based position (40+ hours per week) located in Great Yarmouth. As a Project Planning Coordinator, you'll play a key role in keeping project execution on track by supporting planning activities, documentation, and cross-team coordination throughout the project lifecycle. You'll work closely with internal stakeholders and external partners to ensure communication flows smoothly, records are accurate, and materials and parts are ordered and delivered in line with the project schedule. This role suits someone who is organised, detail-oriented, and thrives in a fast-moving environment-someone who enjoys bringing structure to complexity and takes pride in doing things accurately and professionally. About the Company At NOV, you'll be part of a global organisation delivering technology, equipment, and services to the energy industry-where quality and safety are non-negotiable. You'll collaborate with experienced colleagues and contribute to work that solves real industrial challenges, with opportunities to build a long-term career across functions such as Operations, Engineering, or Quality. Key Responsibilities Provide administrative and coordination support across teams to ensure smooth workflows throughout the project lifecycle. Support planning activities by maintaining accurate records, trackers, and documentation with strong attention to detail. Prepare and maintain reports and records using Microsoft Office (Excel, Word, Outlook). Support project rhythm: attend Project Kick-Off and Progress Meetings, track actions, and follow up on key items. Take accurate, structured minutes at departmental meetings and distribute outputs promptly. Support purchasing/admin activities through data entry to help ensure parts/materials are ordered and delivered on time to meet project schedules. Build effective working relationships and communicate clearly with internal stakeholders and external parties/suppliers. Manage and prioritise workload in a fast-paced environment while ensuring processes are followed accurately. Contribute to improving working practices, systems, and processes-helping the team operate more efficiently. Learn and operate the company ERP system (training provided). Qualifications & Skills Essential GCSE (or equivalent) in Maths and English Experience in a supply chain / project / planning / coordination environment Strong computer literacy, including a good command of Excel, Word, Outlook Comfortable working with ERP and purchasing systems (training provided, but confidence learning systems is important) Strong communication, collaboration, and stakeholder coordination skills High attention to detail and professionalism (including personal presentation) Desirable Experience in the oil & gas / energy industry Experience working to accreditation or project standards (as determined by individual projects) Microsoft Project experience (including Gantt charts) Working knowledge of Omega Working knowledge of Teamcenter (or a similar shared resources/document platform) Soft Skills (what helps you succeed here) Structured, reliable, and proactive - people trust you to "close the loop" Calm under pressure with strong prioritisation skills Collaborative team mindset, with confidence working independently Why Join Us? At NOV, you will be part of a global organization where quality and safety matter. This role provides a strong foundation for a longer-term career path within Quality, Operations, or Engineering. You will gain practical lab experience, develop discipline in documentation and standards, and collaborate with experienced colleagues working on impactful industrial challenges. Join our Global Family At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes: Health & Wellbeing Private Medical Insurance Employee Assistance Programme (EAP) Finance & Protection Pension Plan Income Protection Life Assurance Personal Accident Coverage Flexible Benefits (via salary sacrifice options for you and your family) Dental Insurance Healthcare Cash Plan Partner Life Assurance Critical Illness Cover Retail Vouchers Gym Membership Cycle to Work Scheme About Us Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget. About the Team Corporate Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
Jul 12, 2026
Full time
Job Description About the Role This is a full-time, office-based position (40+ hours per week) located in Great Yarmouth. As a Project Planning Coordinator, you'll play a key role in keeping project execution on track by supporting planning activities, documentation, and cross-team coordination throughout the project lifecycle. You'll work closely with internal stakeholders and external partners to ensure communication flows smoothly, records are accurate, and materials and parts are ordered and delivered in line with the project schedule. This role suits someone who is organised, detail-oriented, and thrives in a fast-moving environment-someone who enjoys bringing structure to complexity and takes pride in doing things accurately and professionally. About the Company At NOV, you'll be part of a global organisation delivering technology, equipment, and services to the energy industry-where quality and safety are non-negotiable. You'll collaborate with experienced colleagues and contribute to work that solves real industrial challenges, with opportunities to build a long-term career across functions such as Operations, Engineering, or Quality. Key Responsibilities Provide administrative and coordination support across teams to ensure smooth workflows throughout the project lifecycle. Support planning activities by maintaining accurate records, trackers, and documentation with strong attention to detail. Prepare and maintain reports and records using Microsoft Office (Excel, Word, Outlook). Support project rhythm: attend Project Kick-Off and Progress Meetings, track actions, and follow up on key items. Take accurate, structured minutes at departmental meetings and distribute outputs promptly. Support purchasing/admin activities through data entry to help ensure parts/materials are ordered and delivered on time to meet project schedules. Build effective working relationships and communicate clearly with internal stakeholders and external parties/suppliers. Manage and prioritise workload in a fast-paced environment while ensuring processes are followed accurately. Contribute to improving working practices, systems, and processes-helping the team operate more efficiently. Learn and operate the company ERP system (training provided). Qualifications & Skills Essential GCSE (or equivalent) in Maths and English Experience in a supply chain / project / planning / coordination environment Strong computer literacy, including a good command of Excel, Word, Outlook Comfortable working with ERP and purchasing systems (training provided, but confidence learning systems is important) Strong communication, collaboration, and stakeholder coordination skills High attention to detail and professionalism (including personal presentation) Desirable Experience in the oil & gas / energy industry Experience working to accreditation or project standards (as determined by individual projects) Microsoft Project experience (including Gantt charts) Working knowledge of Omega Working knowledge of Teamcenter (or a similar shared resources/document platform) Soft Skills (what helps you succeed here) Structured, reliable, and proactive - people trust you to "close the loop" Calm under pressure with strong prioritisation skills Collaborative team mindset, with confidence working independently Why Join Us? At NOV, you will be part of a global organization where quality and safety matter. This role provides a strong foundation for a longer-term career path within Quality, Operations, or Engineering. You will gain practical lab experience, develop discipline in documentation and standards, and collaborate with experienced colleagues working on impactful industrial challenges. Join our Global Family At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes: Health & Wellbeing Private Medical Insurance Employee Assistance Programme (EAP) Finance & Protection Pension Plan Income Protection Life Assurance Personal Accident Coverage Flexible Benefits (via salary sacrifice options for you and your family) Dental Insurance Healthcare Cash Plan Partner Life Assurance Critical Illness Cover Retail Vouchers Gym Membership Cycle to Work Scheme About Us Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget. About the Team Corporate Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
Job Title: Commercial Assistant Location: Wimblington Salary: Competitive Job Type: Full-time, Permanent, Monday to Friday About us: Knowles has a rich history, starting in 1932 with Gerald Knowles and a single distribution vehicle. Through strong and courageous leadership, Knowles has evolved into a premium provider of a wide range of logistical services across the UK. Today, we are trusted by some of the biggest and most well-known businesses in the country to offer a broad range of warehousing and distribution services. About the role: The Commercial Assistant provides administrative and operational support to the commercial Director. The role is responsible for assisting with customer account management, preparing quotations, maintaining accurate records, coordinating customer communications, and supporting the delivery of commercial objectives. The successful candidate will play a key role in ensuring customer service while helping to drive business growth and operational efficiency. Key Responsibilities: Customer Support & Account Management Act as a primary point of contact for customer enquiries and requests. Build and maintain positive relationships with customers. Assist in managing customer accounts and ensuring service expectations are met. Coordinate communication between customers, warehouse, and transport teams. Commercial Administration Prepare quotations, proposals, and service agreements for customers. Maintain accurate customer records, pricing information, and contract documentation. Support the preparation of commercial reports, presentations, and performance data. Sales Support Assist the identifying new and developing business opportunities. Support tender submissions and contract renewals. Follow up on customer leads, quotations, and outstanding proposals. Monitor customer activity and provide updates to management. Operational Coordination Liaise with warehouse and transport teams to ensure customer requirements are delivered effectively. Monitor service performance and escalate issues where necessary. Support transport, and warehousing projects from a commercial perspective. Assist in resolving customer queries and service-related issues. Data Management & Reporting Maintain business management systems with accurate information. Produce regular reports on customer activity, sales performance, and commercial KPIs. Analyse data and provide insights to support decision-making. About you: Skills and Experience: Essential: Previous experience in an administrative, data analyses, customer service, sales support, or commercial role. Strong organisational and time-management skills. Excellent verbal and written communication skills. Proficiency in Microsoft Office, particularly Excel, Word, and Outlook. Ability to work accurately in a fast-paced environment. Strong attention to detail and problem-solving skills. Personal Attributes: Customer-focused approach. Professional and confident communicator. Team player with a proactive attitude. Ability to prioritise workloads and meet deadlines. Commercial awareness and willingness to learn. Adaptable and flexible in a changing business environment. Please click on the APPLY button to send your CV for this role. Candidates with experience of; Operations Administrator, Operations Assistant, Operations Admin, Logistics Planning, Logistics Coordinator, Customer Service Administrator, Customer Service Assistant, Commercial Administrator, Sales Support Assistant, Sales Administrator may also be considered for this role.
Jul 12, 2026
Full time
Job Title: Commercial Assistant Location: Wimblington Salary: Competitive Job Type: Full-time, Permanent, Monday to Friday About us: Knowles has a rich history, starting in 1932 with Gerald Knowles and a single distribution vehicle. Through strong and courageous leadership, Knowles has evolved into a premium provider of a wide range of logistical services across the UK. Today, we are trusted by some of the biggest and most well-known businesses in the country to offer a broad range of warehousing and distribution services. About the role: The Commercial Assistant provides administrative and operational support to the commercial Director. The role is responsible for assisting with customer account management, preparing quotations, maintaining accurate records, coordinating customer communications, and supporting the delivery of commercial objectives. The successful candidate will play a key role in ensuring customer service while helping to drive business growth and operational efficiency. Key Responsibilities: Customer Support & Account Management Act as a primary point of contact for customer enquiries and requests. Build and maintain positive relationships with customers. Assist in managing customer accounts and ensuring service expectations are met. Coordinate communication between customers, warehouse, and transport teams. Commercial Administration Prepare quotations, proposals, and service agreements for customers. Maintain accurate customer records, pricing information, and contract documentation. Support the preparation of commercial reports, presentations, and performance data. Sales Support Assist the identifying new and developing business opportunities. Support tender submissions and contract renewals. Follow up on customer leads, quotations, and outstanding proposals. Monitor customer activity and provide updates to management. Operational Coordination Liaise with warehouse and transport teams to ensure customer requirements are delivered effectively. Monitor service performance and escalate issues where necessary. Support transport, and warehousing projects from a commercial perspective. Assist in resolving customer queries and service-related issues. Data Management & Reporting Maintain business management systems with accurate information. Produce regular reports on customer activity, sales performance, and commercial KPIs. Analyse data and provide insights to support decision-making. About you: Skills and Experience: Essential: Previous experience in an administrative, data analyses, customer service, sales support, or commercial role. Strong organisational and time-management skills. Excellent verbal and written communication skills. Proficiency in Microsoft Office, particularly Excel, Word, and Outlook. Ability to work accurately in a fast-paced environment. Strong attention to detail and problem-solving skills. Personal Attributes: Customer-focused approach. Professional and confident communicator. Team player with a proactive attitude. Ability to prioritise workloads and meet deadlines. Commercial awareness and willingness to learn. Adaptable and flexible in a changing business environment. Please click on the APPLY button to send your CV for this role. Candidates with experience of; Operations Administrator, Operations Assistant, Operations Admin, Logistics Planning, Logistics Coordinator, Customer Service Administrator, Customer Service Assistant, Commercial Administrator, Sales Support Assistant, Sales Administrator may also be considered for this role.
