Income Advisor

Our client is a well established business based in the local area, they have a hybrid role for a Income Advisor to join their specialist team. This role will be dealing with tenants and recovering rent arrears and other debts which may be owed. This is a temporary Income Advisor role and will be based at home with one day a week in the office.

Job Description for the Income Advisor:

• Managing current rent arrears and other debts which may be owed
• Reviewing actions for debts owed
• Contacting customers by telephone, email, letters and texts (this may involved some work outside of normal working hours) to ensure debts don t escalate
• Attending local surgeries to support customers with rent arrears advice
• Processing debit and credit card payments
• Approach customers with a firm and fair style while interviewing and corresponding with customers who owe money to the company and agreeing appropriate repayments
• Match the service to customers needs by providing advice on welfare benefit, money management and the availability of work incentives as well as assisting them to obtain independent debt advice
• Refer customers to inhouse support services
• Completing applications for possession claims and money judgements and preparation of case files for the Senior Income officer to present at court

Candidate Requirements for the Income Advisor role:

• Must have GCSE at C or above for Maths & English
• Must have debt recovery experience
• Strong customer service skills
• Excellent IT skills
• Strong communication skills
• Experience of working with vulnerable customers is an advantage
• Good negotiation skills
• Experience of working in a target driven environment

Hours: Monday Friday, 37 hours per week, Hybrid
Salary: £26,880 Pro Rata

This role would suit people who have been Credit Controllers, Debt Recovery Advisors

This role is commutable from Stoke on Trent, Newcastle under Lyme, Stone, Biddulph, Alsager

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.