Customer Service Advisor

Customer Service Advisor - Dunstable

Think Specialist Recruitment are delighted to be working with a valued client of ours once again to help them recruit for a vital vacancy in their Customer Service Team. Our client are one of the market leaders in their field and operate in a very exciting industry. Based in Dunstable, we are currently looking to recruit an experienced Customer Service Advisor to join their busy team.

The company we are working with has a contract in place with a large client and anticipates that their workload will start to really ramp up ahead of the Summer so we are keen to speak with organised and confident candidates who could fit in well within this company.

If you have experience dealing with a high-volume of Customer Queries, working in a fast-paced order processing role, are a confident communicator who can multitask and juggle a number of different duties at once, then we would love to discuss this with you further.

The role is a fully office-based position in our clients Dunstable head office (Free parking on site). On offer is an annual salary of 27k for the right candidate and the opportunity to work for an organisation that operate in a very exciting thriving industry.

Duties include:

• Respond to customer queries via Zendesk, primarily regarding order tracking, shortages, and product damages.
• Liaise with the warehouse team to manage order dispatches, investigate delivery issues, and process customer returns (including physically checking returned goods).
• Handle customer communication via email and telephone, ensuring timely and professional responses.
• Maintain accurate records of customer interactions and follow-up actions.
• Support the wider operations team with ad hoc customer-related tasks where needed.

Candidate requirements:

• Prior experience in a Customer Service role would be desired.
• A great attention to detail, able to take on information and retain it.
• Strong multi-tasking skills with the ability to handle multiple Customer queries at any given time.
• Able to work independently or as part of a team.
• Confident communicator who is able to liaise with Customers via Phone and Email.
• A desire to see something through to the end and ensure any delivery issues are resolved, and the Customer is satisfied at the end of the journey.
• Skilled problem solver who strives to do the best by their Customer.

Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.