Overview Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen. Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. The Team 90 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation Work Alongside Industry Leaders Diego Protas - Director of Engineering Diego, an expert in distributed systems and hardware architecture, merging physical computing with enterprise-scale infrastructure. Previously directing teams of 170+ engineers at Mercado Libre and orchestrating large-scale ML-based inference at Meta. At Relay, Diego's infectious enthusiasm and hands-on leadership are redefining the boundaries of speed and reliability. Tech Stack Highlights Python, Rust and TypeScript - we keep things simple but use the right tool for the job Cross-platform Flutter apps with a deep focus on user experience Cloud-native on GCP with extensive use of BigQuery and Cloud Run Extensive use of ML modelling and LLM inference - no gimmicks here, this is our daily routine Emerging tech integrations, including robotics and IoT-powered operations The Opportunity As a Software Engineer at Relay, you'll: Own challenging, impactful problems end-to-end, from routing algorithms to real-time optimisation services and intuitive operational tools. Collaborate closely with top engineers, data scientists, and product leaders in a highly autonomous and impact-driven environment. Regularly ship production-quality code weekly-and often daily-seeing your work directly impact Relay's growth. Create incredible product experiences powering the fastest-growing e-commerce platforms, including Vinted, TikTok, and Temu, impacting millions of users worldwide. Fast and Focused Hiring Process Talent Acquisition Interview - 30 min API Integration Interview - 1 hour Technical Interview - 2 hours Operating Principles & Impact - 1 hour Decision and offer within 48 hours; our process mirrors our pace of work, typically completed in a week. Compensation, Benefits & Workplace Generous equity, richer than 99% of European startups, with annual top-ups to share Relay's success. Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it. 25 days of holidays Enhanced parental leave Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote. Hardware of your choice Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more). Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Mar 10, 2026
Full time
Overview Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen. Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. The Team 90 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation Work Alongside Industry Leaders Diego Protas - Director of Engineering Diego, an expert in distributed systems and hardware architecture, merging physical computing with enterprise-scale infrastructure. Previously directing teams of 170+ engineers at Mercado Libre and orchestrating large-scale ML-based inference at Meta. At Relay, Diego's infectious enthusiasm and hands-on leadership are redefining the boundaries of speed and reliability. Tech Stack Highlights Python, Rust and TypeScript - we keep things simple but use the right tool for the job Cross-platform Flutter apps with a deep focus on user experience Cloud-native on GCP with extensive use of BigQuery and Cloud Run Extensive use of ML modelling and LLM inference - no gimmicks here, this is our daily routine Emerging tech integrations, including robotics and IoT-powered operations The Opportunity As a Software Engineer at Relay, you'll: Own challenging, impactful problems end-to-end, from routing algorithms to real-time optimisation services and intuitive operational tools. Collaborate closely with top engineers, data scientists, and product leaders in a highly autonomous and impact-driven environment. Regularly ship production-quality code weekly-and often daily-seeing your work directly impact Relay's growth. Create incredible product experiences powering the fastest-growing e-commerce platforms, including Vinted, TikTok, and Temu, impacting millions of users worldwide. Fast and Focused Hiring Process Talent Acquisition Interview - 30 min API Integration Interview - 1 hour Technical Interview - 2 hours Operating Principles & Impact - 1 hour Decision and offer within 48 hours; our process mirrors our pace of work, typically completed in a week. Compensation, Benefits & Workplace Generous equity, richer than 99% of European startups, with annual top-ups to share Relay's success. Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it. 25 days of holidays Enhanced parental leave Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote. Hardware of your choice Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more). Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Overview Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen. Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. The Team 90 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation Work Alongside Industry Leaders Diego Protas - Director of Engineering Diego, an expert in distributed systems and hardware architecture, merging physical computing with enterprise-scale infrastructure. Previously directing teams of 170+ engineers at Mercado Libre and orchestrating large-scale ML-based inference at Meta. At Relay, Diego's infectious enthusiasm and hands-on leadership are redefining the boundaries of speed and reliability. Tech Stack Highlights Python, Rust and TypeScript - we keep things simple but use the right tool for the job Cross-platform Flutter apps with a deep focus on user experience Cloud-native on GCP with extensive use of BigQuery and Cloud Run Extensive use of ML modelling and LLM inference - no gimmicks here, this is our daily routine Emerging tech integrations, including robotics and IoT-powered operations The Opportunity As a Software Engineer at Relay, you'll: Own challenging, impactful problems end-to-end, from routing algorithms to real-time optimisation services and intuitive operational tools. Collaborate closely with top engineers, data scientists, and product leaders in a highly autonomous and impact-driven environment. Regularly ship production-quality code weekly-and often daily-seeing your work directly impact Relay's growth. Create incredible product experiences powering the fastest-growing e-commerce platforms, including Vinted, TikTok, and Temu, impacting millions of users worldwide. Fast and Focused Hiring Process Talent Acquisition Interview - 30 min API Integration Interview - 1 hour Technical Interview - 2 hours Operating Principles & Impact - 1 hour Decision and offer within 48 hours; our process mirrors our pace of work, typically completed in a week. Compensation, Benefits & Workplace Generous equity, richer than 99% of European startups, with annual top-ups to share Relay's success. Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it. 25 days of holidays Enhanced parental leave Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote. Hardware of your choice Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more). Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Mar 10, 2026
Full time
Overview Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen. Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. The Team 90 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation Work Alongside Industry Leaders Diego Protas - Director of Engineering Diego, an expert in distributed systems and hardware architecture, merging physical computing with enterprise-scale infrastructure. Previously directing teams of 170+ engineers at Mercado Libre and orchestrating large-scale ML-based inference at Meta. At Relay, Diego's infectious enthusiasm and hands-on leadership are redefining the boundaries of speed and reliability. Tech Stack Highlights Python, Rust and TypeScript - we keep things simple but use the right tool for the job Cross-platform Flutter apps with a deep focus on user experience Cloud-native on GCP with extensive use of BigQuery and Cloud Run Extensive use of ML modelling and LLM inference - no gimmicks here, this is our daily routine Emerging tech integrations, including robotics and IoT-powered operations The Opportunity As a Software Engineer at Relay, you'll: Own challenging, impactful problems end-to-end, from routing algorithms to real-time optimisation services and intuitive operational tools. Collaborate closely with top engineers, data scientists, and product leaders in a highly autonomous and impact-driven environment. Regularly ship production-quality code weekly-and often daily-seeing your work directly impact Relay's growth. Create incredible product experiences powering the fastest-growing e-commerce platforms, including Vinted, TikTok, and Temu, impacting millions of users worldwide. Fast and Focused Hiring Process Talent Acquisition Interview - 30 min API Integration Interview - 1 hour Technical Interview - 2 hours Operating Principles & Impact - 1 hour Decision and offer within 48 hours; our process mirrors our pace of work, typically completed in a week. Compensation, Benefits & Workplace Generous equity, richer than 99% of European startups, with annual top-ups to share Relay's success. Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it. 25 days of holidays Enhanced parental leave Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote. Hardware of your choice Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more). Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Overview Ubisense is a company at the forefront of Industry 4.0 and the Industrial Internet-of-Things. We build products that transform physical space into "smart space", enabling software to see, understand and participate in the real world of people and business activities. In so doing, we augment people and objects with new forms of insight and intelligence that make the environments we live and work in more productive, safe and profitable. This unique ability to connect the physical to the digital has been our driving force for more than 18 years and has enabled Fortune 500 manufacturers like Daimler-Benz, Lockheed Martin and John Deere to revolutionise the way they build our cars, the most advanced aircraft and the machinery that grows our food. We are a privately held company with around 60 employees, supporting customers across North America, Europe, UK, Japan and the Middle East. We have ambitious and well-funded growth plans, requiring talented people to help execute on our vision. We are looking for people who are interested in the future, who believe that technology will play a fundamental role in improving the world of tomorrow, and who want to be a part of making that happen. About the role Ubisense delivers solutions based on our SmartSpace and Dimension4 products, providing real-time visibility and control to customers in advanced manufacturing, transit, pharmaceutical, and defence sectors. SmartSpace is a highly configurable software platform targeted at complex problems in IoT and Industry 4.0. Many SmartSpace applications also use our world leading Dimension4 Real Time Location System. The Head of Software Engineering is accountable for building and operating a high-performing engineering organisation that delivers secure, reliable, and maintainable software at pace. This role owns the end-to-end engineering lifecycle-from strategy and architecture to delivery, tooling, and quality-while cultivating engineering excellence and modern DevOps/CI/CD practices. The successful candidate is a hands-on technical leader who can write code, set engineering standards, and lead teams through change. Key Outcomes (12-18 months) Reliable, predictable delivery: Transparent quarterly release train and sprint cadences; measurable improvements on DORA metrics (lead time, deployment frequency, change failure rate, MTTR). Modern delivery pipeline: A robust CI/CD platform with automated build, test, security scanning, and progressive delivery; trunk-based workflows and high-quality code reviews. Fit-for-purpose architecture: Clear architectural runway, reference designs, and decision records (ADRs); reduced complexity and improved scalability. Quality by design: Shift-left testing, high unit/integration test coverage, meaningful end-to-end test automation, and clear quality gates. Engineering culture: Engaged teams with strong craftsmanship, documentation standards, and continuous improvement mindset (SPACE metrics for developer experience). What you will do Strategy and Planning Define the engineering operating model, aligning architecture, delivery, and platform engineering to product goals. Translate business objectives into technical roadmaps, capacity plans and quarterly OKRs. Delivery Ownership Own the what/when/how of engineering delivery: intake, prioritisation, estimation, sprint planning, release readiness. Establish portfolio and release governance with clear stage gates (architecture, security, test, documentation). Architecture and Technical Direction Chair architecture forums; set standards for patterns, APIs, data, and cloud infrastructure; steward ADRs. Ensure systems are observable (logs, metrics, traces) with SLOs and error budgets; lead major incident reviews and blameless post-mortems. Methods, Tooling and Platform Define and evolve SDLC and development methodologies (Agile/Scrum/Kanban, trunk-based development, code review practices). Own the DevOps toolchain (source control, CI/CD, artefact management, IaC, secrets management, environments, test automation, security scanning). Partner with IT on platform reliability, scalability, cost, and resilience. Quality and Security Set quality standards and test strategies (unit, integration, E2E, performance, security); implement coverage targets and defect escape thresholds. Embed secure coding and secure release practices. People Leadership and Organisation Lead architects, developers, testers, and tech authors; nurture craft disciplines and communities of practice. Hire, onboard, mentor, and develop engineering talent; define career ladders, and competencies. Stakeholder Management Work closely with Product, Support, Professional Services, and IT to ensure the roadmap is feasible, valuable, and supportable. Communicate plans, risks, and outcomes concisely to executives and non-technical stakeholders. Financial and Vendor Ecosystem In conjunction with the CIO, manage engineering budgets, cloud/runtime costs, and ROI on tooling. Evaluate and govern vendors (cloud, tooling, testing services). Documentation and Knowledge Ensure clear, current documentation (architecture, APIs, runbooks, user guides) and a robust knowledge base. Establish standards and workflows for Technical Authors integrated with release trains Required Qualifications and Experience Track record of leading engineering at Head of Engineering level (or equivalent). Experience with DevOps/CI/CD (Git, pipelines, artifact repositories), IaC (e.g., Terraform/Bicep), containers/orchestration (Docker/Kubernetes), and cloud platforms (Azure/AWS). Strong command of software architecture (domain-driven design, modular monoliths/microservices, eventing), APIs, and data design. Proven quality leadership: test automation strategies, reliability engineering (SLOs, error budgets), performance engineering. Demonstrated security leadership within engineering: secure coding practices, vulnerability management, SBOMs, suppy-chain security, threat modelling. Expertise in modern Agile delivery (Scrum/Kanban), product collaboration, and scaling patterns (e.g., lightweight portfolio cadence). Nice-to-Have Experience with manufacturing/location-based solutions or industrial interfaces (OPC, MQTT), data streaming, and edge deployment. Familiarity with documentation workflows and tech' authoring standards. Exposure to ITIL-aligned change/release processes and ISO/IEC quality/security frameworks. Qualifications Bachelor's degree in computer science, Engineering, Mathematics, or a related field with a high computing content. Core Competencies Technical leadership: Sets high bars, makes pragmatic decisions, and can deep dive when needed. Delivery excellence: Turns strategy into outcomes, manages trade-offs, and drives predictability. Communication: Explains complex topics to varied audiences; crisp executive updates. People and culture: Builds inclusive, high-trust teams; coaches and multiplies talent. Systems thinking: Optimises end-to-end flow and reliability, not just local focus. Key Performance Indicators (KPIs) DORA: Lead time for changes; Deployment frequency; Change failure rate; MTTR. Quality: Defect escape rate; Test coverage health; Mean time between incidents; Performance SLAs/SLO adherence. Flow and predictability: Throughput, cycle time, on-time delivery vs. plan, WIP limits adherence. Security and compliance: Vulnerability remediation time; dependency hygiene; SBOM coverage; audit readiness. Working Practices and Governance SDLC policies and quality gates are enforced via automation (build, test, scan, deploy) with clear "go/no-go" criteria at each stage. Documentation is a first-class deliverable; releases are accompanied by updated architecture notes, API references, and user guides. Continuous improvement: Regular retrospectives across teams; quarterly engineering reviews; blameless culture. Personal Attributes You manage your time effectively. You are willing to travel occasionally both nationally and internationally.
Mar 07, 2026
Full time
Overview Ubisense is a company at the forefront of Industry 4.0 and the Industrial Internet-of-Things. We build products that transform physical space into "smart space", enabling software to see, understand and participate in the real world of people and business activities. In so doing, we augment people and objects with new forms of insight and intelligence that make the environments we live and work in more productive, safe and profitable. This unique ability to connect the physical to the digital has been our driving force for more than 18 years and has enabled Fortune 500 manufacturers like Daimler-Benz, Lockheed Martin and John Deere to revolutionise the way they build our cars, the most advanced aircraft and the machinery that grows our food. We are a privately held company with around 60 employees, supporting customers across North America, Europe, UK, Japan and the Middle East. We have ambitious and well-funded growth plans, requiring talented people to help execute on our vision. We are looking for people who are interested in the future, who believe that technology will play a fundamental role in improving the world of tomorrow, and who want to be a part of making that happen. About the role Ubisense delivers solutions based on our SmartSpace and Dimension4 products, providing real-time visibility and control to customers in advanced manufacturing, transit, pharmaceutical, and defence sectors. SmartSpace is a highly configurable software platform targeted at complex problems in IoT and Industry 4.0. Many SmartSpace applications also use our world leading Dimension4 Real Time Location System. The Head of Software Engineering is accountable for building and operating a high-performing engineering organisation that delivers secure, reliable, and maintainable software at pace. This role owns the end-to-end engineering lifecycle-from strategy and architecture to delivery, tooling, and quality-while cultivating engineering excellence and modern DevOps/CI/CD practices. The successful candidate is a hands-on technical leader who can write code, set engineering standards, and lead teams through change. Key Outcomes (12-18 months) Reliable, predictable delivery: Transparent quarterly release train and sprint cadences; measurable improvements on DORA metrics (lead time, deployment frequency, change failure rate, MTTR). Modern delivery pipeline: A robust CI/CD platform with automated build, test, security scanning, and progressive delivery; trunk-based workflows and high-quality code reviews. Fit-for-purpose architecture: Clear architectural runway, reference designs, and decision records (ADRs); reduced complexity and improved scalability. Quality by design: Shift-left testing, high unit/integration test coverage, meaningful end-to-end test automation, and clear quality gates. Engineering culture: Engaged teams with strong craftsmanship, documentation standards, and continuous improvement mindset (SPACE metrics for developer experience). What you will do Strategy and Planning Define the engineering operating model, aligning architecture, delivery, and platform engineering to product goals. Translate business objectives into technical roadmaps, capacity plans and quarterly OKRs. Delivery Ownership Own the what/when/how of engineering delivery: intake, prioritisation, estimation, sprint planning, release readiness. Establish portfolio and release governance with clear stage gates (architecture, security, test, documentation). Architecture and Technical Direction Chair architecture forums; set standards for patterns, APIs, data, and cloud infrastructure; steward ADRs. Ensure systems are observable (logs, metrics, traces) with SLOs and error budgets; lead major incident reviews and blameless post-mortems. Methods, Tooling and Platform Define and evolve SDLC and development methodologies (Agile/Scrum/Kanban, trunk-based development, code review practices). Own the DevOps toolchain (source control, CI/CD, artefact management, IaC, secrets management, environments, test automation, security scanning). Partner with IT on platform reliability, scalability, cost, and resilience. Quality and Security Set quality standards and test strategies (unit, integration, E2E, performance, security); implement coverage targets and defect escape thresholds. Embed secure coding and secure release practices. People Leadership and Organisation Lead architects, developers, testers, and tech authors; nurture craft disciplines and communities of practice. Hire, onboard, mentor, and develop engineering talent; define career ladders, and competencies. Stakeholder Management Work closely with Product, Support, Professional Services, and IT to ensure the roadmap is feasible, valuable, and supportable. Communicate plans, risks, and outcomes concisely to executives and non-technical stakeholders. Financial and Vendor Ecosystem In conjunction with the CIO, manage engineering budgets, cloud/runtime costs, and ROI on tooling. Evaluate and govern vendors (cloud, tooling, testing services). Documentation and Knowledge Ensure clear, current documentation (architecture, APIs, runbooks, user guides) and a robust knowledge base. Establish standards and workflows for Technical Authors integrated with release trains Required Qualifications and Experience Track record of leading engineering at Head of Engineering level (or equivalent). Experience with DevOps/CI/CD (Git, pipelines, artifact repositories), IaC (e.g., Terraform/Bicep), containers/orchestration (Docker/Kubernetes), and cloud platforms (Azure/AWS). Strong command of software architecture (domain-driven design, modular monoliths/microservices, eventing), APIs, and data design. Proven quality leadership: test automation strategies, reliability engineering (SLOs, error budgets), performance engineering. Demonstrated security leadership within engineering: secure coding practices, vulnerability management, SBOMs, suppy-chain security, threat modelling. Expertise in modern Agile delivery (Scrum/Kanban), product collaboration, and scaling patterns (e.g., lightweight portfolio cadence). Nice-to-Have Experience with manufacturing/location-based solutions or industrial interfaces (OPC, MQTT), data streaming, and edge deployment. Familiarity with documentation workflows and tech' authoring standards. Exposure to ITIL-aligned change/release processes and ISO/IEC quality/security frameworks. Qualifications Bachelor's degree in computer science, Engineering, Mathematics, or a related field with a high computing content. Core Competencies Technical leadership: Sets high bars, makes pragmatic decisions, and can deep dive when needed. Delivery excellence: Turns strategy into outcomes, manages trade-offs, and drives predictability. Communication: Explains complex topics to varied audiences; crisp executive updates. People and culture: Builds inclusive, high-trust teams; coaches and multiplies talent. Systems thinking: Optimises end-to-end flow and reliability, not just local focus. Key Performance Indicators (KPIs) DORA: Lead time for changes; Deployment frequency; Change failure rate; MTTR. Quality: Defect escape rate; Test coverage health; Mean time between incidents; Performance SLAs/SLO adherence. Flow and predictability: Throughput, cycle time, on-time delivery vs. plan, WIP limits adherence. Security and compliance: Vulnerability remediation time; dependency hygiene; SBOM coverage; audit readiness. Working Practices and Governance SDLC policies and quality gates are enforced via automation (build, test, scan, deploy) with clear "go/no-go" criteria at each stage. Documentation is a first-class deliverable; releases are accompanied by updated architecture notes, API references, and user guides. Continuous improvement: Regular retrospectives across teams; quarterly engineering reviews; blameless culture. Personal Attributes You manage your time effectively. You are willing to travel occasionally both nationally and internationally.
We are partnering with a fast-growing industrial technology business that has designed a brand-new IoT product combining electronics, firmware, and cloud-based monitoring tools. With a major product launch underway, and significant demand from global customers, the company is now looking to appoint a hands-on IoT / DevOps Engineer to own device connectivity, data flows, and system integration across their next-generation platform. This is a rare opportunity to join a small, agile, engineering-driven organisation where your work directly shapes both product launch and future versions. Most important is that you have a positive mindset, enjoy a challenge and problem solving, and enjoy getting things done by whatever route best suits the situation. IOT DevOps Engineer - The Role Acting as the bridge between hardware, software, and cloud infrastructure, you will be responsible for getting the company s new IoT device reliably connected from: Sensor/Device Tablet (Bluetooth) Cloud Dashboard (ThingsBoard). You ll work across real hardware, embedded devices, gateways, industrial protocols, and cloud dashboards ensuring data moves cleanly, securely, and consistently. This is not a pure coding role. It is a practical, problem-solving IoT role suited to someone who enjoys getting stuck in , figuring things out, and taking full ownership of connectivity, configuration, and deployment. IOT DevOps Engineer - Key Responsibilities Connectivity & Integration Connect new IoT hardware to a tablet via Bluetooth, ensuring reliable pairing, data transfer, and stability. Configure and manage data flows into a cloud dashboard (ThingsBoard or similar), ensuring smooth end-to-end data movement. Develop and maintain Node-RED flows to ingest, transform, and route data across IoT and industrial systems. Future Network Development Support ongoing development of the upcoming LoRaWAN version of the product, including gateway configuration and data routing concepts. Learn and work with gateway-side tools such as Chirpstack or similar LoRaWAN Network Servers. Systems & Deployment Troubleshoot devices, gateways, networks, and on-site deployments. Assist with basic Linux, Docker, VPN, and firewall tasks to ensure secure, uninterrupted data flows. Work with industrial protocols such as Modbus-TCP, OPC-UA, HTTP/MQTT, APIs, and other data transport standards. Customer Interaction Occasionally speak with end customers including global enterprise IT teams to explain connectivity, data security, and system configuration. Support field deployments and contribute to clear documentation, onboarding processes, and runbooks. IOT DevOps Engineer - What This Company Is Really Looking For Beyond technical skills, culture and mindset matter enormously. The business is small, fast-paced and expects people to manage their own workload, take accountability, and operate without micromanagement. They value individuals who: Are proactive, curious, and willing to have a go at everything . Can manage time effectively in an environment with limited hand-holding. Enjoy bridging hardware, software, cloud, and networking. Take pride in solving problems independently and finishing tasks. Essential Skills & Experience You don t need to be an expert in everything, but strong capability in the following is required: Bluetooth connectivity experience (device to app/tablet). Node-RED (creating or modifying workflows / data pipelines). General IoT systems understanding: sensors data cloud. Experience with connected devices, dataflows, gateways, APIs. Basic experience with Linux, Docker, VPNs, firewall rules, or similar. Understanding of industrial or IoT protocols (e.g., Modbus, OPC-UA, MQTT, HTTP). Why This Role Is Exciting You will directly influence a brand-new industrial IoT product in the final stages of launch. You ll work with cutting-edge sensing and connectivity technology across multiple industries. The role will grow potentially leading to future product development or even building a small team. Real autonomy: no micromanagement, genuine ownership, real impact. Apply Now! If you re a proactive IoT engineer who loves solving connectivity challenges and wants to help bring a new industrial product to market, we d love to hear from you!
Feb 27, 2026
Full time
We are partnering with a fast-growing industrial technology business that has designed a brand-new IoT product combining electronics, firmware, and cloud-based monitoring tools. With a major product launch underway, and significant demand from global customers, the company is now looking to appoint a hands-on IoT / DevOps Engineer to own device connectivity, data flows, and system integration across their next-generation platform. This is a rare opportunity to join a small, agile, engineering-driven organisation where your work directly shapes both product launch and future versions. Most important is that you have a positive mindset, enjoy a challenge and problem solving, and enjoy getting things done by whatever route best suits the situation. IOT DevOps Engineer - The Role Acting as the bridge between hardware, software, and cloud infrastructure, you will be responsible for getting the company s new IoT device reliably connected from: Sensor/Device Tablet (Bluetooth) Cloud Dashboard (ThingsBoard). You ll work across real hardware, embedded devices, gateways, industrial protocols, and cloud dashboards ensuring data moves cleanly, securely, and consistently. This is not a pure coding role. It is a practical, problem-solving IoT role suited to someone who enjoys getting stuck in , figuring things out, and taking full ownership of connectivity, configuration, and deployment. IOT DevOps Engineer - Key Responsibilities Connectivity & Integration Connect new IoT hardware to a tablet via Bluetooth, ensuring reliable pairing, data transfer, and stability. Configure and manage data flows into a cloud dashboard (ThingsBoard or similar), ensuring smooth end-to-end data movement. Develop and maintain Node-RED flows to ingest, transform, and route data across IoT and industrial systems. Future Network Development Support ongoing development of the upcoming LoRaWAN version of the product, including gateway configuration and data routing concepts. Learn and work with gateway-side tools such as Chirpstack or similar LoRaWAN Network Servers. Systems & Deployment Troubleshoot devices, gateways, networks, and on-site deployments. Assist with basic Linux, Docker, VPN, and firewall tasks to ensure secure, uninterrupted data flows. Work with industrial protocols such as Modbus-TCP, OPC-UA, HTTP/MQTT, APIs, and other data transport standards. Customer Interaction Occasionally speak with end customers including global enterprise IT teams to explain connectivity, data security, and system configuration. Support field deployments and contribute to clear documentation, onboarding processes, and runbooks. IOT DevOps Engineer - What This Company Is Really Looking For Beyond technical skills, culture and mindset matter enormously. The business is small, fast-paced and expects people to manage their own workload, take accountability, and operate without micromanagement. They value individuals who: Are proactive, curious, and willing to have a go at everything . Can manage time effectively in an environment with limited hand-holding. Enjoy bridging hardware, software, cloud, and networking. Take pride in solving problems independently and finishing tasks. Essential Skills & Experience You don t need to be an expert in everything, but strong capability in the following is required: Bluetooth connectivity experience (device to app/tablet). Node-RED (creating or modifying workflows / data pipelines). General IoT systems understanding: sensors data cloud. Experience with connected devices, dataflows, gateways, APIs. Basic experience with Linux, Docker, VPNs, firewall rules, or similar. Understanding of industrial or IoT protocols (e.g., Modbus, OPC-UA, MQTT, HTTP). Why This Role Is Exciting You will directly influence a brand-new industrial IoT product in the final stages of launch. You ll work with cutting-edge sensing and connectivity technology across multiple industries. The role will grow potentially leading to future product development or even building a small team. Real autonomy: no micromanagement, genuine ownership, real impact. Apply Now! If you re a proactive IoT engineer who loves solving connectivity challenges and wants to help bring a new industrial product to market, we d love to hear from you!
Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next-gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships. In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience's values and ethos are the right fit for you. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents daily. Who You Are TetraScience is hiring an elite engagement leader for key accounts in EMEA. The Engagement Director role concurrently drives activities for renewal numbers and drives overall success of implementation delivery and value realization. There is also a parallel effort to closely collaborate with Account Executives and Pre sales TAMs to identify and land expansion opportunities. As we rapidly evolve our platform and open up new value creation paths with new SKUs and new personas, we require an uncompromising and results driven engagement leader to help us deliver scientific and operational value as well as expand within our customer base. You are a customer centric and see around the corner individual with a passion for delivering value while navigating customer hierarchy within the high inertia Life Sciences industry. You will need to fundamentally embody the principles of extreme ownership and have a demonstrated history of building and leading high performing delivery or engagement teams. You will have demonstrable experience in managing critical activities of your delivery teams and proof of consistently delivering complex data solutions in challenging scenarios. You are a top tier communicator and able to tell compelling stories in difficult situations. You will be a forward deployed captain to ensure customer success no matter the obstacles or friction the team encounters. For the avoidance of doubt, we remain in the category creation and evangelism phase and thus you are not coming in to follow a strict playbook or be a siloed people manager. It will require extreme self discipline and determination as we forge a category that will fundamentally and forever change the life sciences industry. What You Have Done 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early Stage Development, Late Stage Development/CMC, Manufacturing/QC 3+ years in management consulting Worked in startup environments Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone) Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal Expanded customer land deals - $ hundreds of thousands to millions in ACV Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s) Delivered solutions within GxP compliant areas Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance Operated effectively in a fast paced, team environment What You Will Do Execute a comprehensive delivery motion to drive faster time to value with high customer satisfaction and meet annual renewal targets. Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success. Leverage and coordinate cross functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments. Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion. Gain a deep and broad understanding of TetraScience's Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend. Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details. Stay up to date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market. Collaborate with Account Executives to create and execute account specific plans in order to meet expansion goals and support the renewal strategy. Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts. Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts. Lead by example and inspire your delivery teams to do the best work of their life. Employ analytical and EQ skills to generate insights from customers' data strategies and actions, respectively. Benefits Competitive Salary and equity in a fast growing company. Supportive, team oriented culture of continuous improvement. Generous paid time off (PTO). Flexible working arrangements - Remote work. We are not currently providing visa sponsorship for this position.
Feb 27, 2026
Full time
Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next-gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships. In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience's values and ethos are the right fit for you. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents daily. Who You Are TetraScience is hiring an elite engagement leader for key accounts in EMEA. The Engagement Director role concurrently drives activities for renewal numbers and drives overall success of implementation delivery and value realization. There is also a parallel effort to closely collaborate with Account Executives and Pre sales TAMs to identify and land expansion opportunities. As we rapidly evolve our platform and open up new value creation paths with new SKUs and new personas, we require an uncompromising and results driven engagement leader to help us deliver scientific and operational value as well as expand within our customer base. You are a customer centric and see around the corner individual with a passion for delivering value while navigating customer hierarchy within the high inertia Life Sciences industry. You will need to fundamentally embody the principles of extreme ownership and have a demonstrated history of building and leading high performing delivery or engagement teams. You will have demonstrable experience in managing critical activities of your delivery teams and proof of consistently delivering complex data solutions in challenging scenarios. You are a top tier communicator and able to tell compelling stories in difficult situations. You will be a forward deployed captain to ensure customer success no matter the obstacles or friction the team encounters. For the avoidance of doubt, we remain in the category creation and evangelism phase and thus you are not coming in to follow a strict playbook or be a siloed people manager. It will require extreme self discipline and determination as we forge a category that will fundamentally and forever change the life sciences industry. What You Have Done 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early Stage Development, Late Stage Development/CMC, Manufacturing/QC 3+ years in management consulting Worked in startup environments Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone) Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal Expanded customer land deals - $ hundreds of thousands to millions in ACV Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s) Delivered solutions within GxP compliant areas Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance Operated effectively in a fast paced, team environment What You Will Do Execute a comprehensive delivery motion to drive faster time to value with high customer satisfaction and meet annual renewal targets. Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success. Leverage and coordinate cross functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments. Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion. Gain a deep and broad understanding of TetraScience's Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend. Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details. Stay up to date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market. Collaborate with Account Executives to create and execute account specific plans in order to meet expansion goals and support the renewal strategy. Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts. Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts. Lead by example and inspire your delivery teams to do the best work of their life. Employ analytical and EQ skills to generate insights from customers' data strategies and actions, respectively. Benefits Competitive Salary and equity in a fast growing company. Supportive, team oriented culture of continuous improvement. Generous paid time off (PTO). Flexible working arrangements - Remote work. We are not currently providing visa sponsorship for this position.
Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next-gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships. In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience's values and ethos are the right fit for you. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents daily. Who You Are TetraScience is hiring an elite engagement leader for key accounts in EMEA. The Engagement Director role concurrently drives activities for renewal numbers and drives overall success of implementation delivery and value realization. There is also a parallel effort to closely collaborate with Account Executives and Pre sales TAMs to identify and land expansion opportunities. As we rapidly evolve our platform and open up new value creation paths with new SKUs and new personas, we require an uncompromising and results driven engagement leader to help us deliver scientific and operational value as well as expand within our customer base. You are a customer centric and see around the corner individual with a passion for delivering value while navigating customer hierarchy within the high inertia Life Sciences industry. You will need to fundamentally embody the principles of extreme ownership and have a demonstrated history of building and leading high performing delivery or engagement teams. You will have demonstrable experience in managing critical activities of your delivery teams and proof of consistently delivering complex data solutions in challenging scenarios. You are a top tier communicator and able to tell compelling stories in difficult situations. You will be a forward deployed captain to ensure customer success no matter the obstacles or friction the team encounters. For the avoidance of doubt, we remain in the category creation and evangelism phase and thus you are not coming in to follow a strict playbook or be a siloed people manager. It will require extreme self discipline and determination as we forge a category that will fundamentally and forever change the life sciences industry. What You Have Done 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early Stage Development, Late Stage Development/CMC, Manufacturing/QC 3+ years in management consulting Worked in startup environments Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone) Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal Expanded customer land deals - $ hundreds of thousands to millions in ACV Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s) Delivered solutions within GxP compliant areas Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance Operated effectively in a fast paced, team environment What You Will Do Execute a comprehensive delivery motion to drive faster time to value with high customer satisfaction and meet annual renewal targets. Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success. Leverage and coordinate cross functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments. Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion. Gain a deep and broad understanding of TetraScience's Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend. Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details. Stay up to date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market. Collaborate with Account Executives to create and execute account specific plans in order to meet expansion goals and support the renewal strategy. Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts. Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts. Lead by example and inspire your delivery teams to do the best work of their life. Employ analytical and EQ skills to generate insights from customers' data strategies and actions, respectively. Benefits Competitive Salary and equity in a fast growing company. Supportive, team oriented culture of continuous improvement. Generous paid time off (PTO). Flexible working arrangements - Remote work. We are not currently providing visa sponsorship for this position.
Feb 23, 2026
Full time
Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next-gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships. In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience's values and ethos are the right fit for you. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents daily. Who You Are TetraScience is hiring an elite engagement leader for key accounts in EMEA. The Engagement Director role concurrently drives activities for renewal numbers and drives overall success of implementation delivery and value realization. There is also a parallel effort to closely collaborate with Account Executives and Pre sales TAMs to identify and land expansion opportunities. As we rapidly evolve our platform and open up new value creation paths with new SKUs and new personas, we require an uncompromising and results driven engagement leader to help us deliver scientific and operational value as well as expand within our customer base. You are a customer centric and see around the corner individual with a passion for delivering value while navigating customer hierarchy within the high inertia Life Sciences industry. You will need to fundamentally embody the principles of extreme ownership and have a demonstrated history of building and leading high performing delivery or engagement teams. You will have demonstrable experience in managing critical activities of your delivery teams and proof of consistently delivering complex data solutions in challenging scenarios. You are a top tier communicator and able to tell compelling stories in difficult situations. You will be a forward deployed captain to ensure customer success no matter the obstacles or friction the team encounters. For the avoidance of doubt, we remain in the category creation and evangelism phase and thus you are not coming in to follow a strict playbook or be a siloed people manager. It will require extreme self discipline and determination as we forge a category that will fundamentally and forever change the life sciences industry. What You Have Done 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early Stage Development, Late Stage Development/CMC, Manufacturing/QC 3+ years in management consulting Worked in startup environments Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone) Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal Expanded customer land deals - $ hundreds of thousands to millions in ACV Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s) Delivered solutions within GxP compliant areas Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance Operated effectively in a fast paced, team environment What You Will Do Execute a comprehensive delivery motion to drive faster time to value with high customer satisfaction and meet annual renewal targets. Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success. Leverage and coordinate cross functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments. Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion. Gain a deep and broad understanding of TetraScience's Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend. Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details. Stay up to date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market. Collaborate with Account Executives to create and execute account specific plans in order to meet expansion goals and support the renewal strategy. Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts. Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts. Lead by example and inspire your delivery teams to do the best work of their life. Employ analytical and EQ skills to generate insights from customers' data strategies and actions, respectively. Benefits Competitive Salary and equity in a fast growing company. Supportive, team oriented culture of continuous improvement. Generous paid time off (PTO). Flexible working arrangements - Remote work. We are not currently providing visa sponsorship for this position.
Enterprise Customer Success Manager - French Fluency London - UK2 Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. This role is a remote position open to candidates residing in or near, Paris. Relocation assistance will not be provided for this role. Will require travel to customer sites in Germany, The Netherlands and the United Kingdom, for up to 20% of the time, which may include overnight stays. You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether a customer achieves their sustainability goals, or whether power gets restored quickly after an incident You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value Orchestrate executive business reviews with our customers' decision-makers and our executive leadership where we look back at past successes and align on upcoming goals Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products Deeply understand the Samsara platform's capabilities and explain them to businesses of all types - field services, utilities, long haul transportation, school buses, and many more Serve as a mentor to the wider Customer Success and Support teams Minimum requirements for the role: 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence Experience supporting or working with technical products Solutions oriented with strong problem solving skills Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day to day users of our software Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast paced, change heavy environment Diplomacy, tact, and poise under pressure when working through customer issues Bachelor's degree from a 4 year institution Fluency in French required An ideal candidate also has: Strong bias for action, the ability to think big, with insistence on high standards Experience serving and supporting large scale business solutions at Fortune 500 companies Thrives in an unstructured, fast paced, and change heavy environment At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Full time employees receive a competitive total compensation package along with employee led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or write to if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending For more information regarding fraudulent employment offers, please check our blog post for further details. Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy. Enterprise Customer Success Manager - French Fluency
Feb 15, 2026
Full time
Enterprise Customer Success Manager - French Fluency London - UK2 Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. This role is a remote position open to candidates residing in or near, Paris. Relocation assistance will not be provided for this role. Will require travel to customer sites in Germany, The Netherlands and the United Kingdom, for up to 20% of the time, which may include overnight stays. You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether a customer achieves their sustainability goals, or whether power gets restored quickly after an incident You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value Orchestrate executive business reviews with our customers' decision-makers and our executive leadership where we look back at past successes and align on upcoming goals Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products Deeply understand the Samsara platform's capabilities and explain them to businesses of all types - field services, utilities, long haul transportation, school buses, and many more Serve as a mentor to the wider Customer Success and Support teams Minimum requirements for the role: 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence Experience supporting or working with technical products Solutions oriented with strong problem solving skills Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day to day users of our software Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast paced, change heavy environment Diplomacy, tact, and poise under pressure when working through customer issues Bachelor's degree from a 4 year institution Fluency in French required An ideal candidate also has: Strong bias for action, the ability to think big, with insistence on high standards Experience serving and supporting large scale business solutions at Fortune 500 companies Thrives in an unstructured, fast paced, and change heavy environment At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Full time employees receive a competitive total compensation package along with employee led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or write to if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending For more information regarding fraudulent employment offers, please check our blog post for further details. Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy. Enterprise Customer Success Manager - French Fluency
