Temporary Administrator - 12 month contract

Temporary Administrator - 12 month contract
24,000- 26,000 per annum, DOE
Rayleigh, Essex
Monday-Friday, 9am-5pm

Please note, this role is a temporary position to cover maternity leave and requires suitable candidates to be available to start immediately

My client is seeking a highly organised, customer-focused Administrator to manage daily order processing and courier coordination. You'll be the first point of contact on the phones, ensuring accurate dispatch of 20-30 orders per day, and keeping customers updated on delivery status. If you thrive in a fast-paced environment within a friendly and supportive team, this role is for you.

Duties:

• Process customer orders on the internal system, covering a catalogue of circa 1,000 products.
• Generate and manage delivery notes; match PODs (proof of delivery) to orders; scan and file.

• Liaise with multiple couriers daily and collate courier information and delivery reports.
• Log into courier portals to track delivery status and proactively update customers.
• Chase delayed deliveries and resolve issues promptly to minimise customer impact.
• Maintain accurate records of consignments, PODs, and delivery performance.

• Act as the first point of contact: answer calls, field and transfer queries professionally.
• Handle general customer enquiries regarding orders, stock, and deliveries.
• Provide timely updates and solutions to customers and internal teams.

• General admin tasks including filing, scanning and data entry
• Support the wider team with ad hoc operational tasks as needed.

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