Customer Service Coordinator

JOB TITLE: Customer Service Coordinator

LOCATION: Bridgwater, Somerset

SALARY: 28,000 PA

HOURS: Monday - Friday, 8:30am till 5:00pm

BENEFITS:

• 22 days annual leave plus Bank Holidays
• Free parking
• Cycle to Work scheme
• Company Pension (4% employer / 5% employee)
• Supportive and collaborative team
• Forward-thinking and rapidly growing business

We are seeking a well-organised and passionate Customer Service Coordinator to join a dynamic and highly established business in Bridgwater. This is a fantastic opportunity to become a key part of a collaborative customer service team, supporting field engineers as well as the accounts and sales departments to ensure optimal company performance. Your role will entail managing the full process from receipt and entry of orders to effectively managing and planning work schedules for the field engineers across the country.

Main Responsibilities:

• Management and organisation of shared inboxes
• Process sales orders accurately by telephone and e-mail, in accordance with the company's processes.
• Data handling and entry including ensuring all enquiries are accurately processed.
• Respond to and where possible resolve customer service issues or escalate problems to the correct level or appropriate contact.
• Scheduling of a team of field engineers
• Effective route planning and management of service level agreements
• Schedule and book where required all reactive and planned works to appropriate technician, paying particular attention to customer and engineer locations, expertise, qualifications and response targets
• Manage internal processes and customer forecasts as required
• Ensure jobs are complete within timelines or escalating as appropriate
• Monitor technician's travel, work activity and respond to issues accordingly
• Follow through customer enquiries from initial point of contact to completion
• Support the Sales team by providing customer requested information i.e. sales literature, Technical Specifications, appropriate certification details.

Key Skills:

• Prior experience within administration and customer service
• Experience of working in fast paced and multiskilled environment
• Proficiency in using MS package, Word, Excel and Outlook
• Ability to instruct change and suggest improvements
• Self-motivated and strong team player
• Effective planning and organising abilities.
• Ability to act proactively to deadlines and with limited direct supervision is essential

Next Steps:
Please apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).

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