Customer Service Representative

We are currently seeking an interim Customer Service Representative to work with our global FMCG client's division, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment.

The position is based at their Milton Keynes Distribution Centre, immediately adjacent to J13 M1 motorway. This is a full-time temporary role to run for 9 months, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 30,000 per annum, pro rata, depending upon experience.

Your core role would involve answering calls from our customers, both external and internal - place orders, resolving all Customer enquiries and queries, investigating and liaising with other departments to ensure all are resolved swiftly and accurately.

You will be required to liaise with couriers, account managers and related teams within the office to ensure all orders are placed and any queries are logged and closed using the query log system.

Key Responsibilities

• Provide day-to-day support to the CE Sales Lead
  • Complete all forms for samples, free-of-charge requests, etc.
  • Complete pricing forms once requested by Sales and approved by the CCD team
  • Prepare new line forms for extended distribution with distributors
• Monitor order flow - including order entry, pick & pack, and delivery (focusing on lead time and accuracy)
• Highlight and request adjustments for any orders where changes might be needed
• Liaise with Marketing to ensure the latest assets and portfolio updates (additions/delists) are shared
• Manage pricing queries raised by our 3PL Order Management partner (Alloga) and connect with the CCD team as pricing owners
• Share up-to-date master data upon distributor request
• Provide post-service support and issue resolution when required by the CE Sales Lead (key contact for Alloga on claims, etc.)
• Work closely with the Logistics Manager to resolve any issues with our 3PL transport company or deliveries

Key Skills

• Experience of Customer Service/stakeholder engagement
• Good oral communication.
• Able to multi-task.
• Team player.
• Pro-active.