Job Description
E-Commerce Coordinator
Role Overview
The E-Commerce Coordinator supports the day-to-day operation, merchandising, and performance of a direct-to-consumer online channel. Working cross-functionally, this role ensures site accuracy, smooth product launches, and a high-quality customer experience in a fast-paced environment.
Key Responsibilities
-
Manage product uploads including imagery, pricing, descriptions, and metadata
-
Execute site merchandising updates across collections, categories, and key stories
-
Maintain seasonal calendars and coordinate assets for launches and campaigns
-
Support weekly drops, seasonal launches, promotions, and global sales activity
-
Conduct daily site QA, identifying and escalating bugs, content errors, or UX issues
-
Monitor inventory levels, delivery timelines, and stock discrepancies
-
Coordinate product samples for shoots, content, and marketing needs
-
Produce and update weekly performance dashboards (sales, traffic, conversion, AOV)
-
Support ad hoc reporting on category performance, inventory, and customer behaviour
-
Assist with monthly and quarterly performance recaps
-
Deliver high-quality customer service via email and phone
-
Resolve order issues including returns, exchanges, delays, and payment queries
-
Partner with logistics teams to support fulfilment and returns processes
-
Track returns and flag quality or service issues
-
Support email and SMS campaign execution, including scheduling and QA
-
Assist with paid media and marketing asset coordination
-
Maintain campaign calendars across site, email, and digital marketing channels
-
Support SEO best practices across product pages and site content
-
Coordinate creative assets for site and marketing updates
-
Support retail activations, pop-ups, and events as required
-
Assist with event logistics, materials, and post-event reporting
Requirements
-
Previous experience in e-commerce, digital operations, merchandising, or retail
-
Strong organisational skills with excellent attention to detail
-
Confident using Excel or Google Sheets; experience with e-commerce platforms is a plus
-
Strong communication skills and a customer-first mindset
