Customer Service Coordinator

Are you a great listener with a genuine desire to help others? Join a leading financial services provider and make a real difference to customers navigating some of life's toughest moments, including illness, redundancy and bereavement.

Job Title: Customer Service Coordinator - Financial Services
Location: Morley - Hybrid (2 days office/3 days home after training)
Salary: 26,500 + up to 7.5% bonus

This is not a typical call centre role - every conversation matters. You will be trusted to make fair, empathetic decisions while working in line with industry standards, providing reassurance and support when customers need it most. The role offers a supportive and collaborative team environment, hybrid working after training, a competitive salary with bonus potential, 26 days' holiday plus bank holidays, a double-matched pension scheme and access to on-site gym, parking, free meals and wellbeing support.

Responsibilities include but are not limited to:

• Handling sensitive inbound and outbound customer calls with professionalism and empathy

• Making fair, considered decisions in line with FCA guidelines

• Providing accurate guidance and support to customers during challenging circumstances

• Maintaining clear and accurate records of all customer interactions

• Identifying and escalating any issues or inconsistencies appropriately

• Collaborating with colleagues to share knowledge and improve service delivery

• Supporting continuous improvement of processes and customer experience

What we are looking for:

• Excellent listening and communication skills with a calm, professional approach

• Strong attention to detail and the ability to record information accurately

• Confidence to make fair and empathetic decisions

• A genuine desire to help others and provide exceptional customer experiences

• Team-oriented mindset, able to manage own workload effectively

• Previous customer service or advisory experience is desirable but not essential - full training provided

This is a unique opportunity to build a meaningful career in financial services while making a real difference to people's lives. Please submit a CV to be considered.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.