Customer Service Supervisor

Customer Service Supervisor (Temp-to-Perm)
Location: Bristol
Salary: Up to 35,000 per annum (DOE)
Industry: Manufacturing

We are a well-established manufacturing company based in Bristol, currently seeking an experienced Customer Service Supervisor to join us on a temp-to-perm basis. This role offers an excellent opportunity to join a growing business with the potential for a permanent position following a successful temporary period.

You will oversee the day-to-day operations of the customer service team, ensuring excellent service delivery while supporting the wider manufacturing and operations teams.

Key responsibilities include:

• Supervising and supporting a team of customer service advisors

• Managing daily workloads and ensuring customer queries are resolved efficiently

• Acting as the escalation point for complex customer issues

• Monitoring KPIs, service levels, and team performance

• Coaching, training, and developing team members

• Liaising with production, sales, and logistics to ensure smooth order processing

• Identifying and implementing process improvements

You will ideally have:

• Previous experience in a customer service supervisor or team leader role

• Experience within a manufacturing, engineering, or B2B environment (preferred)

• Strong leadership and communication skills

• A hands-on, adaptable approach suitable for a temp-to-perm role

• Strong problem-solving abilities and customer-focused mindset

• Good IT skills, including CRM systems and MS Office

• Temp-to-perm opportunity

• Salary equivalent up to 35,000 per annum (DOE)

• Immediate or short-notice start available

• Bristol-based role within a stable manufacturing company

• Opportunity to secure a permanent position

If you're an experienced customer service leader looking for a temp-to-perm opportunity in Bristol, we'd love to hear from you. to apply email (url removed)

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