Technical Operations Manager

Technical Operations Manager
Berkshire
£65k DOE

Role Overview:

This role is responsible for leading and overseeing all technical and operational services across a large, multi-building commercial environment. The focus is on delivering a high-quality, compliant and efficient operation that meets both client objectives and occupier expectations.

The position requires a strong balance of technical expertise, stakeholder engagement and commercial awareness, working closely with on-site teams, external service partners and central technical support functions.

A key element of the role is driving operational excellence while supporting longer-term objectives around sustainability, asset performance and cost efficiency.

Key Responsibilities Technical & Operational Leadership

• Provide leadership across all technical and facilities management disciplines on site
• Ensure building services are operated, maintained and monitored in line with statutory requirements and industry best practice
• Oversee planned and reactive maintenance activities, ensuring assets are managed proactively and responsibly
• Support lifecycle planning and long-term asset replacement strategies

Compliance, Risk & Safety

• Maintain full statutory and internal compliance across all buildings
• Oversee permit-to-work systems, audits, inspections and risk assessments
• Ensure emergency preparedness and security arrangements are in place, tested and effective
• Support incident response, including out-of-hours escalation where required

Contractor & Supplier Management

• Manage performance of service partners against agreed SLAs and KPIs
• Build strong working relationships with contractors to promote quality, accountability and a one-team approach
• Support procurement activity, tender processes and contract reviews
• Monitor service delivery and financial performance to ensure value for money

Financial & Service Charge Management

• Prepare, manage and monitor service charge budgets in line with RICS guidance
• Track expenditure, investigate variances and address potential overspends
• Authorise supplier invoices and manage funding requests
• Support financial planning and budget setting in collaboration with senior stakeholders

Occupier & Client Engagement

• Act as a senior point of contact for occupiers on operational and technical matters
• Support occupier meetings, forums and customer experience initiatives
• Balance occupier requirements with landlord obligations and operational risk
• Contribute to client reporting, including monthly, quarterly and ad-hoc reports

Sustainability & ESG

• Support delivery of sustainability and ESG objectives across the site
• Work with specialist teams to implement action plans focused on energy, waste, water and carbon reduction
• Monitor performance data and identify opportunities for efficiency and improvement

Team Leadership & Development

• Lead, manage and develop on-site technical and facilities teams
• Ensure regular 1:1s, performance reviews and training are completed
• Support onboarding, offboarding and any transition processes, including TUPE where applicable
• Promote a positive culture aligned to organisational values

Experience & Qualifications:

• Minimum 4 years experience in a similar technical or facilities management role
• Strong understanding of commercial building systems and compliance requirements
• Experience managing contractors, service charge budgets and client reporting
• IOSH Managing Safely (or equivalent)