Customer Service Representative

Customer Service Representative
£25,000 per annum
Permanent opportunity
Location Wrexham
Working hours: 9am-5pm M-Th & 8am-4pm F (30-minute lunch break)
Additional benefits:

• Hybrid working model (3 days WFH)
• Friendly working environment
• Free parking
• Perks platform
• Professional development

What you will love about this role:

• Growing international company be part of a large, expanding distribution network.
• Supportive, friendly teams positive culture with approachable management.
• Work life balance hybrid working and early finish on a Friday.
• Stability & growth employees often stay long term; chances to move up or develop new skills.
• Career opportunities and skill development full training and the opportunity to progress within the company is available.

The Role
Customer Service Representative required to work for a successful supply chain and distribution company who has an excellent reputation for providing a fantastic working culture. This role has come about due to expansion so its a great time to join the company.

Customer Service Representative responsibilities:

• Communicating effectively with UK and EU customers and franchise partners
• Processing customer quotes and orders via the company online platform and email
• Handling customer enquiries, including order status, stock availability, and general support
• Arranging transportation and coordinating with approved transport providers and courier services
• Working closely with the warehouse team and external partners to ensure smooth operations
• Managing and resolving customer complaints in a timely and professional manner
• Processing customer orders, invoices, returns, and credit notes accurately
• Carrying out general administrative duties and maintaining internal data and records

Customer Service Representative requirements:
The successfully appointed Customer Service Representative will have the following skills and abilities:

• Background in logistics or warehousing.
• Passionate about assisting customers through their ordering process.
• Experience with Microsoft 365 including Outlook, Excel and Teams.

Desirable requirements but not essential:

• Basic customs knowledge (Export / Import)
• Basic knowledge of international freight / shipping
• Experience of working with customers outside of the UK
• Experience with Sage X3

The Company
The company is a rapidly growing distributor, delivering goods across the UK and Europe. Dedicated to cultivating a high-performance, value-driven culture.

Additional skills and job titles: Customer Service Advisor, Export Administrator, Customer Service Coordinator, Warehouse Administrator, Logistics Coordinator.

Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

To Apply
Travail Employment Group is operating as an Employment Agency.
Once you click to apply for this job, your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

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