Urology Support Secretary

University Hospitals Sussex NHS Foundation Trust (279)

Urology Support Secretary

The closing date is 27 January 2026

We have an exciting opportunity which has arisen in the Specialist Surgery Division for a Support Secretary in Urology 37.5 hours per week Monday to Friday.

This role provides an opening for an enthusiastic individual who wishes to broaden their horizons in administration. The position requires an individual who puts the patient first and seeks opportunities to develop the service and themselves in order to improve systems and processes to meet Trust targets and values.

We are looking for an individual who has the ability to communicate effectively with colleagues, patients and the clinical staff.

Previous secretarial/administration experience and typing skills are essential. Knowledge of the hospital environment and medical terminology are desirable.

Training and support will be given to the successful candidate.

Main duties of the job

You will be working within the Urology admin team alongside Speciality Co-ordinators, Operational Management Team and Clinical staff. As a team we take pride in the roles we play to ensure the smooth and efficient running of the service with an emphasis on patient care. This post would be well suited to someone who enjoys being a team player.

Typing of clinic letters and other correspondence from audio dictation. Make amendments to patient details on PAS as required, in line with Trust policy.

About us

At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.

We treat our patients & staff with the same compassion & empathy we expect for ourselves. We're here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop. We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.

We look forward to receiving your application & the start of your journey with UHSx.

Job responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

• To deal with general enquiries from patients, GPs, other hospitals and other departments within the Trust in an appropriate and sensitive manner as efficiently as possible either in person, over the telephone or in writing.
• Setting up new patient and follow-up outpatient clinics, highlighting any required changes to the coordinators.
• Processing of clinic outcomes, ensuring follow-up appointments are scheduled for those unable to be booked at the time of the clinic.
• To use and obtain information from the Patient Administration System (PAS).
• Email patients, GPs, staff and other departments within the hospital.

Person Specification Experience and Qualifications

• GCSE equivalent in English and Maths
• An appropriate qualification in word processing or typing

Knowledge, Training and Experience

• Good computer skills, including Ms Word and Excel
• Previous related work experience, preferably in an office environment
• Previous experience in the NHS or in a related field
• Experience of secretarial work
• Knowledge of medical terminology

Planning and Organisational Skills

• Able to manage own time effectively
• Able to work within an office environment
• Able to maintain attention to detail under pressure

Physical Skills Personal Qualities

• Ability to work on own initiative and as part of a team
• Ability to work in a pressurised environment
• Flexible approach to work

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles
• Evidence of having undertaken own development to improve understanding of equalities issues

Communication and Relationship Skills

• Polite and helpful communication skills and good telephone manner
• Friendly and approachable manner
• Maintain accurate and confidential records

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

£24,937 to £26,598 a yearper annum, pro rata