User Researcher

User Researcher

Duration: 3 months initially (may extend)

Rate: 550 per day

IR35: In scope

Location: Fully remote

To provide user research to support the development and adoption of a Government's approach. The role focusses on generating credible, decision-relevant insight to inform a live service demonstrator, service team model, and supporting engagement activity.Outputs must be practical, proportionate, and directly usable by service designers, analysts, and senior leaders.A need to understand services in a measured and understandable way.
End-To-End Services understanding from a User and Case Study perspective.
Supporting Services and re-design.
Incident Management and Case Study Management.

Required:

• Case study analysis
• Plan and conduct targeted user research
• Identify and prioritise user groups based on service impact, risk, and delivery needs
• Gather insight on user needs, behaviours, pain points, and workarounds within live services
• Synthesise findings into clear, structured inputs for service maps and service blueprints
• Work closely with the Service Designer and Business Analyst to ensure insight is grounded in service reality.
• Supporting Service Maturity and Adoption
• Contribute user evidence to an early view of service maturity
• Identify themes that help explain service outcomes and constraints from a user perspective.
• Provide user insight to underpin a clear and credible narrative for leaders and directorates
• Support briefings and engagement activity with evidence-based findings
• Demonstrable experience conducting user research in live service or operational contexts
• Strong qualitative research skills, including planning and running interviews and synthesising findings
• Proven ability to prioritise research questions and activity based on impact, risk, and delivery needs
• Experience translating user insight into clear, usable outputs that inform service design and decision-making

USER RESEARCH, USER RESEARCHER, USER-CENTRED DESIGN, HUMAN-CENTRED RESEARCH, QUALITATIVE & QUANTITATIVE ANALYSIS, CASE STUDY, UX RESEARCH, DESIGN THINKING, AGILE & LEAN UX, JOURNEY MAPPING, STORYTELLING, GOVERNMENT, PUBLIC SECTOR

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