Support Officer

Customer Service Advisor

Haringey

Contract 20 hours per week

£13.85 per hour

Our client is looking for an experienced Customer Service Advisor

This placement supports the front-line customer service team at Wood Green Library, helping residents access services and navigate council systems.

Duties will include:

• Issue Qmatic tickets and book appointments
• Shadow reception staff and triage customer queues
• Advise residents on common queries
• Assist with online applications and troubleshooting
• Develop confidence in managing a busy reception

This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs

Experience & Qualifications:
You do not need any previous experience; however, the placement must be relevant to your future career goals.
We are looking for someone who will commit to the full length of the placement with a can-do attitude and willingness to learn, take instructions, and work in a diverse cultural environment.

We are looking for someone who is:

• Confident and good with people
• Willing to help and handle stressful situations
• A strong communicator with a helpful attitude
• Preferably aged 19+ due to the nature of the role

Support During Placement:
You will receive 1-1 guidance, attend an induction day, and receive training in safeguarding, GDPR, health & safety, and IT packages.

You will also receive training for the following:

• Understanding Safeguarding
• Unconscious Bias
• Display Screen Equipment
• Stress Awareness
• Cyber Security
• GDPR & Data Protection
• Fire Awareness
• Health and Safety
• IT Packages related to your placement

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients

are an equal opportunities employer