Customer Service Manager

Customer Service Manager

We are recruiting for an experienced Customer Service Manager to join a well-established and growing business based in Newark. This is an ideal role for someone who enjoys leading a team, improving processes, and delivering a high standard of customer service.

£35-40k

The Role:

• Ensure customer service processes run smoothly and are followed consistently.
• Oversee day-to-day customer enquiries, ensuring responses are timely, professional, and helpful.
• Manage and support the customer service team, setting clear expectations and carrying out regular check-ins.
• Handle escalated customer enquiries and resolve complex issues effectively.
• Work closely with other departments to ensure customer issues are resolved as quickly and efficiently as possible.
• Help develop and improve customer service processes to support the ongoing growth of the business.
• Create clear guidelines for handling enquiries, complaints, returns, and delivery issues.
• Monitor response times and customer feedback to identify areas for improvement.

The Candidate:

• Proven experience in a Customer Service Manager role within an office-based environment.
• Excellent communication and people-management skills.
• Strong IT skills and confidence using customer service systems.

INDSM