Technical Consultant

Technical Consultant

Exciting opportunity for a Technical Consultant to join a highly successful, dynamic technology solutions provider. Combine your hands-on technical expertise with outstanding customer service, working closely with Sales, Marketing, and Account Management teams. Enjoy hybrid working, a collaborative environment, and a competitive package including an annual performance bonus.

Location: Christchurch, Dorset (Hybrid office-based during probation, then WFH Fridays)
Salary: Circa £50,000 DOE, plus annual performance and company-based bonus
Job Type: Permanent, Full-time
Hours: 37.5 hours/week, Monday to Friday, 9:00am 5:30pm

About the Company

A highly successful, dynamic technology solutions provider specialising in secure data transfer, managed file transfer (MFT), and workflow automation. Their clients include some of the world s leading brands across finance, media, retail, engineering, and technology.

The company is recognised for technical excellence and innovation, with a collaborative, service-driven culture and strong ethical, charitable, and community-focused values.

Role Overview

We are seeking a Technical Consultant who combines hands-on technical expertise with excellent client service skills. You will work closely with Sales, Marketing, and Account Management teams, supporting clients across the full lifecycle from pre-sales and solution design to implementation, managed services, and ongoing support.

This is a highly collaborative, client-facing role, ideal for candidates who enjoy technical problem-solving and building strong client relationships.

Key Responsibilities as a Technical Consultant:

• Work with Sales and Account Management to scope and deliver tailored technical solutions
• Deliver software demonstrations to prospects and clients
• Install, configure, and upgrade client software
• Provide managed services, ensuring SLAs are met
• Deliver first and second line technical support, providing clear guidance to clients
• Maintain demo systems, licences, and internal IT assets
• Produce technical documentation and guides
• Capture knowledge from support tickets to improve internal processes
• Continuously develop skills in Microsoft, Linux, networking, and MFT technologies

Skills & Experience Required as a Technical Consultant:

• Microsoft Servers and Microsoft 365 experience
• Knowledge of network infrastructure, NAT, and firewalls
• Experience delivering technical projects or managed services
• Excellent communication skills, able to explain technical concepts to non-technical stakeholders
• Organised, methodical, and able to work under pressure
• Strong customer service mindset

Desirable Skills

• Experience with MFT software (GoAnywhere, Globalscape EFT, MOVEit)
• Knowledge of FTP, SFTP, HTTPS, AS2
• Linux server experience (RedHat, CentOS)
• Scripting (PowerShell, Bash)
• SQL Server experience

Benefits

• Hybrid working (office-based during probation, then WFH Fridays)
• Circa £50,000 DOE plus annual performance and company bonus
• days holiday, depending on length of service
• Health cash plan covering dental, optical, and wellbeing
• Enhanced pension, maternity/paternity, and sick pay
• Funded training and certification opportunities, including CFTP
• Cycle-to-work scheme and parking permits
• Quarterly team events in a supportive, collaborative culture