Sales And Customer Service

Sales and Customer Service Advisor - Pudsey, Leeds - office based.

Futures are partnering with an up and coming player in the FMCG sector, dedicated to providing high-quality and innovative products to consumers globally. They are a family run business with a real passion in their industry, achieving consistent YoY growth!

Due to their online growth, they are looking for an Sales & Customer Service Advisor

This is an exciting opportunity for someone who is passionate about the FMCG industry and eager progress their career.

As a Sales and Customer Service Advisor, you will

• Handle phone enquiries, emails, Amazon messages, and trade-customer needs efficiently, resolving issues and closing tickets as required.
• Process carrier returns promptly by handling returned items and returning good products to warehouse stock.
• Accurately input orders from the Trade Account Executive, assist with trade sales and admin tasks and maintain effective communication with trade customers.
• Monitor and respond to Amazon, eBay, and Trustpilot reviews by addressing feedback.

What will you need?

• Previous experience in customer service within an eCommerce environment
• Familiarity with e-commerce platforms such as Amazon, eBay, Trustpilot
• Experience with customer service tools such as Replyco
• Good computer skills and knowledge of Microsoft Office

What's in it for you?

• Opportunity to work very closely and learn from Senior team members.
• Chance to gain good experience in the FMCG environment.
• Extras wider benefits.

And more!

Apply for more details on this exciting Sales and Customer Service Advisor role.