Accommodation Officer - AR

Job Description

Job Title: Accommodation Officer (Temporary Accommodation)
Grade: G9
Service: Housing Services - Housing Needs
Reports to: Team Manager - Accommodation

To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions.

• Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison.
• Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions.
• Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions.
• Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary.
• Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate.
• Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies.
• Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management.
• Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping.
• Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation.

• Experience working directly with customers in a housing or homelessness-related service.
• Experience managing complex casework and dealing with people in challenging or stressful situations.
• Knowledge of tenancy management, housing standards, and homelessness-related processes.
• Ability to explain complex housing issues clearly and professionally.
• Strong organisational skills with accurate record keeping and attention to detail.