Repairs Manager

About the Role

We are seeking an experienced and motivated Repairs Manager to lead the delivery of a high-quality, customer-focused repairs and maintenance service across our housing stock. You will be responsible for ensuring responsive, void, and minor planned repairs are delivered efficiently, safely, and in compliance with all regulatory and contractual requirements.

This is a key leadership role, managing teams and contractors to ensure excellent service delivery, strong performance against KPIs, and high levels of resident satisfaction.

Key Responsibilities

• Lead and manage the delivery of responsive repairs, void works, and minor planned maintenance across the housing portfolio

• Manage in-house teams and external contractors, ensuring performance, quality, and value for money

• Ensure full compliance with health & safety, statutory compliance, and housing regulations

• Monitor and manage budgets, forecasts, and expenditure, ensuring cost control and efficiency

• Drive performance against KPIs, SLAs, and customer satisfaction targets

• Oversee the management of complaints and escalations, ensuring timely and effective resolution

• Work closely with asset management, compliance, customer services, and housing teams to deliver joined-up services

• Lead service improvement initiatives, using performance data and customer feedback to improve outcomes

• Ensure accurate data management and reporting across housing management systems

About You

You will be a confident and experienced housing professional with a strong background in repairs and maintenance delivery within a housing association or local authority environment.

You will have:

• Proven experience managing repairs and maintenance services in social housing

• Strong understanding of housing compliance, health & safety, and contractor management

• Experience managing budgets, performance, and service improvement programmes

• Excellent leadership and people management skills

• Strong communication and stakeholder management abilities

• Confident IT skills, including housing management systems and reporting tools

Desirable

• Relevant professional qualification (e.g. CIOB, RICS, or equivalent experience)

• Knowledge of NHF Schedule of Rates and contract management models

• Experience working in a customer-focused, regulated housing environment