Hyperion Partners are delighted to be working in partnership with a leading London-based Housing Association to recruit an experienced Contract Manager (Operations) . This is an excellent opportunity for a commercially minded contract management professional who enjoys improving service delivery, managing supplier performance, and ensuring contracts deliver real value. If you thrive in an operational environment where relationships, governance and accountability are key, we'd love to hear from you. The Opportunity This is not a construction or project delivery role. Instead, you'll be responsible for ensuring operational service contracts perform as intended, suppliers deliver on their contractual commitments, and residents receive consistently high-quality services. Working closely with internal stakeholders, contractors and external partners, you'll oversee contract performance, monitor compliance, manage risk and drive continuous improvement across a diverse operational portfolio. You'll play a key role in ensuring contractual obligations are translated into effective day-to-day service delivery while providing assurance to senior leadership that services are performing to the required standards. Key Responsibilities Manage operational service contracts throughout their lifecycle. Monitor supplier performance against KPIs, SLAs and contractual obligations. Build strong relationships with contractors, service providers, local authorities and internal stakeholders. Identify service failures and contractual risks, implementing corrective action where required. Carry out contract audits, compliance reviews and governance activities. Investigate contract breaches and ensure issues are resolved effectively. Manage contract variations, extensions and change control processes. Produce clear and insightful performance reports for senior leadership. Support continuous improvement by reviewing contract management processes and identifying efficiencies. Ensure contracts consistently deliver value for money while maintaining high-quality services for residents. About You We're looking for someone who can confidently hold suppliers to account whilst building positive, collaborative relationships. You'll be able to interpret contractual requirements, challenge poor performance where necessary, and work with operational teams to deliver practical solutions. You'll ideally have experience within a Housing Association, Local Authority, Facilities Management, Healthcare, Student Accommodation or another service-led environment. Essential Experience Proven experience managing operational service contracts. Strong knowledge of supplier and contractor performance management. Experience monitoring KPIs, SLAs and service performance. Excellent stakeholder management and relationship-building skills. Strong understanding of contract compliance and governance. Experience carrying out audits and managing contractual risk. Ability to investigate service failures and implement corrective actions. Excellent communication and reporting skills, with confidence presenting information to senior stakeholders. Strong analytical and problem-solving abilities. What's in it for You? Join a respected Housing Association making a genuine difference to communities across London. Hybrid working with an excellent work-life balance. Opportunity to influence contract performance across a large operational portfolio. Work closely with senior leadership and play a key role in improving services for residents. Competitive salary and comprehensive benefits package. Long-term career development within a progressive organisation. If you're an experienced Contract Manager who enjoys improving operational performance, building strong supplier relationships and ensuring contracts deliver outstanding services, we'd love to hear from you. Apply today or contact Hyperion Partners for a confidential discussion.
Jul 30, 2026
Seasonal
Hyperion Partners are delighted to be working in partnership with a leading London-based Housing Association to recruit an experienced Contract Manager (Operations) . This is an excellent opportunity for a commercially minded contract management professional who enjoys improving service delivery, managing supplier performance, and ensuring contracts deliver real value. If you thrive in an operational environment where relationships, governance and accountability are key, we'd love to hear from you. The Opportunity This is not a construction or project delivery role. Instead, you'll be responsible for ensuring operational service contracts perform as intended, suppliers deliver on their contractual commitments, and residents receive consistently high-quality services. Working closely with internal stakeholders, contractors and external partners, you'll oversee contract performance, monitor compliance, manage risk and drive continuous improvement across a diverse operational portfolio. You'll play a key role in ensuring contractual obligations are translated into effective day-to-day service delivery while providing assurance to senior leadership that services are performing to the required standards. Key Responsibilities Manage operational service contracts throughout their lifecycle. Monitor supplier performance against KPIs, SLAs and contractual obligations. Build strong relationships with contractors, service providers, local authorities and internal stakeholders. Identify service failures and contractual risks, implementing corrective action where required. Carry out contract audits, compliance reviews and governance activities. Investigate contract breaches and ensure issues are resolved effectively. Manage contract variations, extensions and change control processes. Produce clear and insightful performance reports for senior leadership. Support continuous improvement by reviewing contract management processes and identifying efficiencies. Ensure contracts consistently deliver value for money while maintaining high-quality services for residents. About You We're looking for someone who can confidently hold suppliers to account whilst building positive, collaborative relationships. You'll be able to interpret contractual requirements, challenge poor performance where necessary, and work with operational teams to deliver practical solutions. You'll ideally have experience within a Housing Association, Local Authority, Facilities Management, Healthcare, Student Accommodation or another service-led environment. Essential Experience Proven experience managing operational service contracts. Strong knowledge of supplier and contractor performance management. Experience monitoring KPIs, SLAs and service performance. Excellent stakeholder management and relationship-building skills. Strong understanding of contract compliance and governance. Experience carrying out audits and managing contractual risk. Ability to investigate service failures and implement corrective actions. Excellent communication and reporting skills, with confidence presenting information to senior stakeholders. Strong analytical and problem-solving abilities. What's in it for You? Join a respected Housing Association making a genuine difference to communities across London. Hybrid working with an excellent work-life balance. Opportunity to influence contract performance across a large operational portfolio. Work closely with senior leadership and play a key role in improving services for residents. Competitive salary and comprehensive benefits package. Long-term career development within a progressive organisation. If you're an experienced Contract Manager who enjoys improving operational performance, building strong supplier relationships and ensuring contracts deliver outstanding services, we'd love to hear from you. Apply today or contact Hyperion Partners for a confidential discussion.
Resident Services Advisor - Build-to-Rent (BTR) Hyperion Partners is delighted to be recruiting on behalf of our client, a leader in the innovative Build-to-Rent (BTR) sector, seeking a highly enthusiastic and service-driven Resident Services Advisor for their impressive new development in a desirable London location. This is a fantastic entry point or next step for a passionate customer service professional looking to thrive within the dynamic and resident-focused world of BTR. The Role: Resident Services Advisor As the first point of contact, you'll be key to defining the resident experience. Reporting to the General Manager, you'll manage the day-to-day needs of the community, ensuring every resident feels valued and their living experience is seamless. Core Responsibilities Will Include: Front-of-House Management: Managing the reception desk and resident amenity bookings (e.g., gym, co-working spaces, private dining) with energy and professionalism. Customer Service Excellence: Providing five-star, personalised service to all residents, addressing queries, resolving minor issues, and facilitating a positive community atmosphere. Maintenance Liaison: Acting as the primary contact for maintenance issues, logging repair requests accurately, liaising with the Facilities team, and tracking resolution times to ensure resident satisfaction. Community Engagement: Assisting the General Manager with the planning and execution of resident events, social activities, and community initiatives to foster a vibrant on-site culture. Administrative Support: Handling incoming and outgoing mail and parcels securely, assisting with move-in/move-out procedures, and ensuring resident files are up-to-date and compliant. Leasing Support: Assisting the Leasing team with arranging viewings, preparing welcome packs, and providing information to prospective residents when required. The Ideal Candidate We are looking for an engaging, proactive, and exceptionally organised individual with: Experience: Previous experience (minimum 1 year) in a highly customer-focused role, such as hotel reception, luxury retail, premium hospitality, or residential concierge/front-of-house. Experience within the BTR sector is a bonus. Service Mindset: A genuine passion for delivering outstanding customer care and building positive relationships with diverse individuals. Communication: Excellent verbal and written communication skills with a confident and articulate phone manner. Organisation: Strong administrative and time management skills, capable of multitasking effectively in a busy environment. IT Proficiency: Competence in using relevant software, including CRM, property management systems, and Microsoft Office Suite. Attitude: An enthusiastic, flexible, and reliable team player with a problem-solving approach.
May 21, 2026
Full time
Resident Services Advisor - Build-to-Rent (BTR) Hyperion Partners is delighted to be recruiting on behalf of our client, a leader in the innovative Build-to-Rent (BTR) sector, seeking a highly enthusiastic and service-driven Resident Services Advisor for their impressive new development in a desirable London location. This is a fantastic entry point or next step for a passionate customer service professional looking to thrive within the dynamic and resident-focused world of BTR. The Role: Resident Services Advisor As the first point of contact, you'll be key to defining the resident experience. Reporting to the General Manager, you'll manage the day-to-day needs of the community, ensuring every resident feels valued and their living experience is seamless. Core Responsibilities Will Include: Front-of-House Management: Managing the reception desk and resident amenity bookings (e.g., gym, co-working spaces, private dining) with energy and professionalism. Customer Service Excellence: Providing five-star, personalised service to all residents, addressing queries, resolving minor issues, and facilitating a positive community atmosphere. Maintenance Liaison: Acting as the primary contact for maintenance issues, logging repair requests accurately, liaising with the Facilities team, and tracking resolution times to ensure resident satisfaction. Community Engagement: Assisting the General Manager with the planning and execution of resident events, social activities, and community initiatives to foster a vibrant on-site culture. Administrative Support: Handling incoming and outgoing mail and parcels securely, assisting with move-in/move-out procedures, and ensuring resident files are up-to-date and compliant. Leasing Support: Assisting the Leasing team with arranging viewings, preparing welcome packs, and providing information to prospective residents when required. The Ideal Candidate We are looking for an engaging, proactive, and exceptionally organised individual with: Experience: Previous experience (minimum 1 year) in a highly customer-focused role, such as hotel reception, luxury retail, premium hospitality, or residential concierge/front-of-house. Experience within the BTR sector is a bonus. Service Mindset: A genuine passion for delivering outstanding customer care and building positive relationships with diverse individuals. Communication: Excellent verbal and written communication skills with a confident and articulate phone manner. Organisation: Strong administrative and time management skills, capable of multitasking effectively in a busy environment. IT Proficiency: Competence in using relevant software, including CRM, property management systems, and Microsoft Office Suite. Attitude: An enthusiastic, flexible, and reliable team player with a problem-solving approach.
Resident Services Advisor - Build-to-Rent (BTR) Hyperion Partners is delighted to be recruiting on behalf of our client, a leader in the innovative Build-to-Rent (BTR) sector, seeking a highly enthusiastic and service-driven Resident Services Advisor for their impressive new development in a desirable London location. This is a fantastic entry point or next step for a passionate customer service professional looking to thrive within the dynamic and resident-focused world of BTR. The Role: Resident Services Advisor As the first point of contact, you'll be key to defining the resident experience. Reporting to the General Manager, you'll manage the day-to-day needs of the community, ensuring every resident feels valued and their living experience is seamless. Core Responsibilities Will Include: Front-of-House Management: Managing the reception desk and resident amenity bookings (e.g., gym, co-working spaces, private dining) with energy and professionalism. Customer Service Excellence: Providing five-star, personalised service to all residents, addressing queries, resolving minor issues, and facilitating a positive community atmosphere. Maintenance Liaison: Acting as the primary contact for maintenance issues, logging repair requests accurately, liaising with the Facilities team, and tracking resolution times to ensure resident satisfaction. Community Engagement: Assisting the General Manager with the planning and execution of resident events, social activities, and community initiatives to foster a vibrant on-site culture. Administrative Support: Handling incoming and outgoing mail and parcels securely, assisting with move-in/move-out procedures, and ensuring resident files are up-to-date and compliant. Leasing Support: Assisting the Leasing team with arranging viewings, preparing welcome packs, and providing information to prospective residents when required. The Ideal Candidate We are looking for an engaging, proactive, and exceptionally organised individual with: Experience: Previous experience (minimum 1 year) in a highly customer-focused role, such as hotel reception, luxury retail, premium hospitality, or residential concierge/front-of-house. Experience within the BTR sector is a bonus. Service Mindset: A genuine passion for delivering outstanding customer care and building positive relationships with diverse individuals. Communication: Excellent verbal and written communication skills with a confident and articulate phone manner. Organisation: Strong administrative and time management skills, capable of multitasking effectively in a busy environment. IT Proficiency: Competence in using relevant software, including CRM, property management systems, and Microsoft Office Suite. Attitude: An enthusiastic, flexible, and reliable team player with a problem-solving approach.
Apr 23, 2026
Full time
Resident Services Advisor - Build-to-Rent (BTR) Hyperion Partners is delighted to be recruiting on behalf of our client, a leader in the innovative Build-to-Rent (BTR) sector, seeking a highly enthusiastic and service-driven Resident Services Advisor for their impressive new development in a desirable London location. This is a fantastic entry point or next step for a passionate customer service professional looking to thrive within the dynamic and resident-focused world of BTR. The Role: Resident Services Advisor As the first point of contact, you'll be key to defining the resident experience. Reporting to the General Manager, you'll manage the day-to-day needs of the community, ensuring every resident feels valued and their living experience is seamless. Core Responsibilities Will Include: Front-of-House Management: Managing the reception desk and resident amenity bookings (e.g., gym, co-working spaces, private dining) with energy and professionalism. Customer Service Excellence: Providing five-star, personalised service to all residents, addressing queries, resolving minor issues, and facilitating a positive community atmosphere. Maintenance Liaison: Acting as the primary contact for maintenance issues, logging repair requests accurately, liaising with the Facilities team, and tracking resolution times to ensure resident satisfaction. Community Engagement: Assisting the General Manager with the planning and execution of resident events, social activities, and community initiatives to foster a vibrant on-site culture. Administrative Support: Handling incoming and outgoing mail and parcels securely, assisting with move-in/move-out procedures, and ensuring resident files are up-to-date and compliant. Leasing Support: Assisting the Leasing team with arranging viewings, preparing welcome packs, and providing information to prospective residents when required. The Ideal Candidate We are looking for an engaging, proactive, and exceptionally organised individual with: Experience: Previous experience (minimum 1 year) in a highly customer-focused role, such as hotel reception, luxury retail, premium hospitality, or residential concierge/front-of-house. Experience within the BTR sector is a bonus. Service Mindset: A genuine passion for delivering outstanding customer care and building positive relationships with diverse individuals. Communication: Excellent verbal and written communication skills with a confident and articulate phone manner. Organisation: Strong administrative and time management skills, capable of multitasking effectively in a busy environment. IT Proficiency: Competence in using relevant software, including CRM, property management systems, and Microsoft Office Suite. Attitude: An enthusiastic, flexible, and reliable team player with a problem-solving approach.
