Lettings Coordinator

Your new company
Hays are recruiting for a permanent Lettings Coordinator. This role is an immediate start and is based in Salford Quays, Manchester.
A well-established residential property company operating in the Build-to-Rent sector is seeking a Lettings Negotiator to join its growing team. The business manages a large portfolio of single-family rental homes and has ambitious plans for expansion over the next five years.
Your new role
The Lettings Negotiator will deliver an exceptional customer experience across multiple channels, manage property enquiries, and ensure high occupancy levels by minimising void periods. This role is key to supporting the company's growth and maintaining its reputation for quality service.
Key Responsibilities:

• Provide outstanding customer service via phone, email, and in person.
• Act on inbound enquiries and secure reservations, ideally before properties become vacant.
• Maintain accurate customer records and ensure applicants meet referencing criteria.
• Follow up on leads to maximise conversion opportunities.
• Contribute ideas to improve lettings performance and achieve KPIs.
• Collaborate with internal teams and external partners to deliver a seamless process.

What you'll need to succeed

• Strong communication skills, both verbal and written.
• Good standard of education with strong numeracy and literacy.
• IT literate and comfortable using CRM systems.
• Previous experience in property lettings or sales is desirable.
• Full UK driving licence required
• Dynamic, sales-focused, and motivated by achieving results.
• Team player with attention to detail.
• Proactive problem-solver with a willingness to learn and develop.
• Ability to work under pressure and meet deadlines in a target-driven environment.

What you'll get in return
This role is a permanent position paying 27,000 + yearly and quarterly bonuses. Excellent business which promotes self-development, hybrid working, and excellent benefits.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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