Customer Service Advisor

Hours: Monday to Friday, 08:00 - 17:30 (37 hours per week on rotational early/late shifts) - Office based.

Start Date: 20th Jan - Temporary with potential to become permanent, - HIRING MULTIPLE CANDIDATES

Salary: £12.21ph

Location: St Ives

Do you want to work for a family-feel company where you are truly valued? Are you passionate about making a difference? Can work-well under pressure?

Interaction Recruitment is proudly partnered with a leading specialist in their market, based in Cambridgeshire, known for expert knowledge, outstanding service, and a supportive working environment. As our client is heading into their peak season, were looking for passionate and customer-focused individuals to join the team as Inbound Customer Service Advisors.

Benefits:

Family-feel company culture where employees are recognised and appreciated
Free on-site parking
Modern, stylish office and kitchen area
Company parties and social events in summer and winter
Ongoing training and development opportunities
Rota provided in advance for better work-life planning
Temporary-to-permanent opportunity based on performance

What will you be doing?
As an Inbound Customer Service Advisor, you will be the first point of contact for our valued customers, providing prompt, helpful, and professional support. Responsibilities include:

Handling high volumes of inbound calls and emails in a polite and timely manner
Providing accurate information regarding products, orders, and deliveries
Investigating and resolving customer queries quickly and effectively
Logging interactions with precision using internal systems
Working closely with internal teams to ensure smooth customer experiences
Meeting service level targets and call quality standards

Skills or Experience Required

Experience in a customer service or call centre role (preferred but not essential)
A natural passion for delivering outstanding service
Excellent communication skills - verbal and written
High attention to detail and strong organisational skills
Ability to work well under pressure and multitask
Positive, proactive attitude and strong team ethic

Important to Note

You must be available for 1 full week of training
No holidays should be booked during the first 2-3 weeks of onboarding due to training
This is an ongoing temporary role, with the potential to go permanent depending on performance and business need

If you are the candidate we are looking for, then apply now to be considered or contact (phone number removed) to discuss further!

INDPB