Job Description
Join the CBRE Global Workplace Solutions team as a Helpdesk Operator!
Are you skilled in Customer Service and looking for a new role?
CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a Helpdesk Operator to join our team in Leeds .
What You'll Do:
Helpdesk Operations: Manage CAFM system (PPM, reactives, reporting) and respond to calls and emails efficiently. Ensuring all reactive requests raised on the helpdesk have the correct priority/engineer assigned.
Communication & Service: Maintain communication throughout reactive jobs with the client and CBRE operational teams.
Performance & Improvement: Review subcontractor performance and, identify and implement improvements to enhance performance.
Financial Procedures: Follow established financial processes, including obtaining supplier quotes and uploading them for team/client approval.
Culture & Compliance: Foster CBRE's RISE values within the team and assist with other assigned duties.
What We're Looking For?
Qualifications: Good basic education (GCSE or equivalent) including English and Maths.
Knowledge: Proficient in Microsoft Office (Outlook, Word, Excel, etc.) Experience with CAFM systems would be advantageous.
Experience & Skills: Customer-focused experience with excellent communication and organisational skills. Experience in a contact centre or customer facing role would be highly beneficial.
Attributes: Detail-oriented, reliable, and able to work independently and as part of a team.
Why CBRE GWS?
Join a leading global company and expand your horizons.
Enjoy ample opportunities for skill development and professional advancement.
Contribute to a safe, inclusive, and positive work environment.
Don't miss this exciting opportunity! Join one of the UK's leading FM providers and build your career. Apply now!
Are you skilled in Customer Service and looking for a new role?
CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a Helpdesk Operator to join our team in Leeds .
What You'll Do:
Helpdesk Operations: Manage CAFM system (PPM, reactives, reporting) and respond to calls and emails efficiently. Ensuring all reactive requests raised on the helpdesk have the correct priority/engineer assigned.
Communication & Service: Maintain communication throughout reactive jobs with the client and CBRE operational teams.
Performance & Improvement: Review subcontractor performance and, identify and implement improvements to enhance performance.
Financial Procedures: Follow established financial processes, including obtaining supplier quotes and uploading them for team/client approval.
Culture & Compliance: Foster CBRE's RISE values within the team and assist with other assigned duties.
What We're Looking For?
Qualifications: Good basic education (GCSE or equivalent) including English and Maths.
Knowledge: Proficient in Microsoft Office (Outlook, Word, Excel, etc.) Experience with CAFM systems would be advantageous.
Experience & Skills: Customer-focused experience with excellent communication and organisational skills. Experience in a contact centre or customer facing role would be highly beneficial.
Attributes: Detail-oriented, reliable, and able to work independently and as part of a team.
Why CBRE GWS?
Join a leading global company and expand your horizons.
Enjoy ample opportunities for skill development and professional advancement.
Contribute to a safe, inclusive, and positive work environment.
Don't miss this exciting opportunity! Join one of the UK's leading FM providers and build your career. Apply now!
About CBRE Local UK