Customer Service Administrator

Customer Service Administrator
26,500 - 28,000 per annum
Chelmsford, Essex
Monday-Friday, 8am - 4:30pm

Are you passionate about delivering outstanding customer service and looking for a role where you can truly make an impact? Join my clients' dynamic team in Chelmsford and become a key part of a business that values accuracy, professionalism, and a positive customer experience.

As a Customer Service Administrator, you'll be the first point of contact for customers, ensuring their needs are met quickly and efficiently. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in providing exceptional support.

Key Responsibilities

• Managing customer orders from start to finish, ensuring accuracy and timely updates.
• Processing quotation requests and delivering clear, professional responses.
• Preparing reports, correspondence, and presentations to support the team.
• Acting as the friendly face of the business-answering calls and welcoming visitors.
• Collaborating with internal teams (Sales, Product Managers, Engineering) to resolve queries.
• Handling customer enquiries with confidence and care.

Skills & Competencies

• Strong IT skills, including MS Office, with the ability to analyse data and produce reports.
• Excellent communication skills-both written and verbal.
• A proactive problem-solver who can multitask and stay calm under pressure.
• A team player with great interpersonal skills and a customer-first mindset.

Education & Experience

• Minimum 5 GCSEs (A-C) or equivalent, including English and Maths.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.