Customer Service Administrator

Customer Service Administrator
Near Bury St Edmunds
£30,000 per annum DOE
Permanent

Our client is seeking a highly organised and customer-focused individual to join their growing team in an administrative capacity. This position plays a key role in ensuring smooth order processing, accurate communication, and exceptional service delivery to customers. The successful candidate will act as a central point of contact, working closely with multiple internal departments and external partners to maintain efficiency and uphold service standards.

Key Responsibilities:

• Process customer orders promptly and accurately within agreed timeframes
• Respond to customer queries quickly and effectively, ensuring clear communication
• Coordinate with warehouse teams to influence scheduling and prioritisation
• Keep customers informed on order progress and any ongoing updates
• Manage returns in line with company policies
• Support internal departments with administrative tasks to maintain high service standards
• Resolve disputes, ensuring a timely resolution
• Oversee customer care functions, ensuring excellent service delivery to end users
• Demonstrate a willingness to develop product knowledge
• Manage online retail processes, including order handling, prioritisation, cancellations, and dispute resolution, while collaborating with supply chain and finance teams to optimise outcomes

Requirements:

• Excellent interpersonal and communication skills, including a confident telephone manner
• Strong organisational ability with the capacity to prioritise tasks effectively
• Flexible and adaptable approach, able to multitask in a fast-paced environment
• Team-oriented with the ability to work independently when needed
• Proficient in Microsoft Office, particularly Excel and Word

If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)