Customer Success Manager

Customer Success Manager
Warrington £25,000 - £35,000 + £8,000 bonus potential

We re looking for a people-first Customer Success Manager to join our team in Warrington. This is a brilliant opportunity for someone who s genuinely customer focused and loves building long-term relationships even if you haven t worked as a CSM before.

If you ve come from a recruitment, account management, or a client-facing background and you re confident managing stakeholders, understanding customer goals, and delivering a great experience, you could be a great fit.

As a Customer Success Manager, you ll support customers to get the best value from our product, guide them through onboarding and adoption, and act as a trusted partner throughout their journey. You ll be proactive, organised, and comfortable working with internal teams to solve problems and improve outcomes.

What you ll be doing

• Building strong customer relationships and becoming a trusted point of contact
• Supporting onboarding, training and ongoing product adoption
• Running check-ins and reviews to understand goals, progress and next steps
• Spotting risks early and taking action to keep customers happy and successful
• Working closely with Support, Product and Sales to resolve issues and improve the customer experience

What we re looking for

• A customer-obsessed mindset you care about doing the right thing for customers
• Experience in recruitment, resourcing, client services, account management, or another customer-facing role
• Confident communicator who can manage multiple stakeholders
• Organised and proactive, with strong attention to detail
• Technically minded, comfortable learning systems and using data/insight to guide conversations

What s in it for you?

• Salary: £25,000 - £35,000 + £8,000 bonus potential
• Based in Warrington in an incredible office building
• Full training and support we ll set you up to succeed in Customer Success
• Clear progression opportunities and a team that will back you

If you re ready to step into a role where relationships, outcomes and customer experience matter, this Customer Success Manager role could be your next move.

About Talos360

Talos360 is a market-leading talent software and online recruitment media business, helping organisations solve today s hiring challenges through our HR tech. We support 900+ companies across the UK and we re growing quickly with ambitious plans and continued investment.

We re also proud to be recognised in 2024 as the Great Place to Work overall (UK mid-sized) and the Great Place to Work Mid-Tech company in Europe a reflection of the culture, development and support you ll feel from day one.

If you want to join our team as Customer Success Manager please apply today to find out more!