Service Support Administrator £29K - Hybrid - Permanent

Service Support Administrator South Tyneside (South Shields) Permanent Hybrid Working
Salary: 28,000 - 29,000 per annum

Office Angels are proud to be recruiting for an exciting Service Support Administrator opportunity within a leading global organisation, as they continue to expand their Service team based in South Tyneside.

This is a permanent, full-time and hybrid role offering stability, development and excellent work-life balance - perfect for an experienced administrator who enjoys supporting operational teams, coordinating activity and being a key part of a close-knit office where your contribution truly matters.

Why Apply for This Amazing Opportunity?

Reporting into the Service Planning / Service Coordination team, you will play a vital role in supporting service delivery, client communication and day-to-day administrative coordination. Working within a super friendly, supportive local team of 6, you will closely support the Service Coordinator(s) and Service Manager, while also being part of a massively successful wider organisation.

• Contract: Permanent
• Salary: 28,000 - 29,000 per annum
• Location: South Shields - free on-site parking
• Hours: Monday to Friday, 35 hours per week, 9:00am - 5:00pm
  (no evenings or weekends, 1-hour unpaid lunch)
• Hybrid Working: Office-based initially for training, moving to a hybrid model thereafter

This organisation is a global leader within its sector, offering the opportunity to build a long-term career within a respected, values-led business.

Benefits include:

• 25 days holiday + 8 bank holidays (with buy/sell and carry-over options)
• Up to 12% combined pension contribution
• Hybrid and flexible working options
• Flexible benefits platform including Life Cover, Private Healthcare, Dental, Gym schemes, Tech scheme, Travel Insurance, Charity Giving and more
• Health & wellbeing support, including Mental Health First Aiders, Employee Assistance Programme and Smart Health services
• Paid volunteering / wellbeing days
• Ongoing training, development and genuine internal progression opportunities
• Recognition as a UK Top Employer (9 years running)

Key Responsibilities

As Service Support Administrator, your responsibilities will include:

• Acting as a first point of contact for incoming telephone calls and email enquiries from clients and third parties
• Providing administrative and coordination support to the Service Planning / Service Coordination team
• Responding to client requests and providing initial information regarding service timelines
• Supporting the scheduling and coordination of field-based service teams
• Confirming appointments and liaising with internal teams to ensure smooth service delivery
• Monitoring office supplies and placing stationery orders as required
• Acting as a point of contact for office maintenance and facilities-related queries
• Working closely with other administrative teams across the business to maximise efficiency and resource use
• Maintaining accurate records and supporting compliance with internal processes

About You

We're looking for someone who is highly organised, adaptable and confident, with a professional and proactive approach. Previous experience within an engineering, construction, logistics or operational environment would be advantageous, but is not essential.

You will ideally bring:

• Proven experience in an administrative or service support role
• Confidence communicating with clients via telephone and email
• A calm, solutions-focused approach in a fast-paced environment where priorities can change
• Excellent written and verbal communication skills
• Strong attention to detail, organisation and record keeping
• Good IT skills, including Microsoft Office, and the ability to learn bespoke systems
• The ability to handle confidential information with discretion
• A collaborative approach and strong interpersonal skills

Interested? Office Angels would love to hear from you!

If this sounds like the perfect next step in your career, apply today to join a supportive local team within a globally recognised organisation.

If shortlisted, you will be contacted within 2 business days of receipt of your CV. Due to the high volume of applications, we are unable to provide individual feedback. If you are not contacted directly, please assume you have not been successful on this occasion, but we welcome you to apply for future opportunities.

If you require any reasonable adjustments as part of the application process, please let us know.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.