Customer Service Administrator

This is an exciting opportunity to join a well-established organisation where you'll play a key role in supporting clients and internal teams as a Customer Service Administrator. You'll enjoy a varied role with real responsibility, working in a collaborative environment that values accuracy, professionalism, and customer care.

Key Vacancy Information

Permanent
Chesterfield S44 Location
Salary guide 28,000 + annual bonus
Full time 39 hours a week
Monday - Friday
Free parking
Modern offices
100% office-based, not hybrid
Desirable experience - manufacturing sector based customer service admin knowledge and experience.

The RoleAs a Customer Service Representative, you'll be the main point of contact for a designated geographical territory, ensuring every interaction-from enquiry through to delivery and invoicing-is handled with precision and care. This is a customer-facing administrative role that supports both internal teams and external clients, offering a dynamic opportunity to manage relationships and contribute to smooth supply chain operations.
Key Responsibilities:

• Process customer orders efficiently, verifying details and keeping clients informed throughout.
• Arrange product deliveries via post, courier, sea, or airfreight within budget and deadlines.
• Prepare documentation for invoicing and pre-shipment inspections, export admin
• Maintain and update the customer database.
• Handle customer complaints professionally and propose solutions within guidelines.
• Perform routine administrative tasks to support the Customer Service team.

You will need ;

• Strong communication and numeracy skills.
• Computer literacy and ability to absorb technical information.
• Previous commercial administration experience, ideally in a manufacturing business.
• Customer-focused mindset.
• Ability to work collaboratively within a team.
• Attention to detail and strong organisational skills.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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