Debt and Welfare Advisor

We are recruiting on behalf of a respected housing organisation for a Debt and Welfare Advisor to join their Housing Income team on a permanent basis in Swansea. This is a rewarding opportunity for an experienced housing or advice professional who is passionate about financial inclusion, welfare support, and helping residents sustain their tenancies.

As a Debt and Welfare Advisor, you will play a vital role in supporting residents to understand their rent charges, manage debt, and access welfare benefits, while working proactively to prevent rent arrears and avoid unnecessary evictions.

The Role
The Debt and Welfare Advisor role is predominantly desk-based, providing high-quality, customer-focused rent and welfare advice to residents. You will manage rent accounts, agree and monitor payment plans, and offer tailored guidance to residents experiencing financial hardship. You will work closely with Housing and Neighbourhood teams to ensure residents receive the right support at the right time.

Key Responsibilities of a Debt and Welfare Advisor:

• Manage rent accounts and take appropriate rent management actions in line with legislation and income policies
• Agree, monitor and amend affordable payment plans with residents
• Provide debt, welfare benefits and money advice, including guidance on Universal Credit and welfare reform
• Monitor Housing Benefit and Universal Credit claims, liaising with relevant departments
• Support residents with applications for Discretionary Housing Payments and other financial assistance
• Respond to daily reports identifying residents at risk of arrears and take timely action
• Maintain accurate and up-to-date records on the housing management system
• Take inbound calls and respond to written enquiries relating to rent, arrears and payment methods
• Promote a range of payment options including Direct Debits, standing orders and Allpay
• Work collaboratively with Neighbourhood and Community Housing teams on complex or escalated cases
• Support former tenancy arrears recovery, including tracing and legal action where required
• Assist with court preparation and provide evidence when necessary
• Contribute to service improvement, staff training and income-related projects

What We'd Love To See:

• Proven experience within social housing, income recovery, debt advice or welfare benefits
• Strong knowledge of the welfare benefits system and financial inclusion principles
• Experience working with rent arrears and tenancy sustainment
• Excellent communication, negotiation and listening skills
• Ability to manage complex cases and prioritise a varied workload
• Strong IT skills and experience using housing management systems
• A proactive, resilient and customer-focused approach

What's on Offer:

• Permanent position
• Competitive salary
• Supportive, values-led working environment

If this Debt and Welfare Advisor role is for you then please apply or contact (url removed)