Sales Support Coordinator (12 month Maternity Cover)

Sales Support Coordinator (Maternity Cover)

Henstridge
Hours: Full-time, Monday-Friday, 7:30am-4:30pm (40 hours per week)
Contract: 12-13 month maternity cover, with potential to extend or become permanent
Salary: 26,000- 28,000 per annum (depending on experience)
Start Date: ASAP

About My Client

My client is a dynamic and ambitious manufacturing business . They are recognised as one of the most technically proficient firms in the industry, combining strong technical expertise with exceptional customer service.

The Role

This is a 100% office-based Sales Support Coordinator role, providing administrative and customer service support to both customers and out-of-office sales staff. You will be central to ensuring smooth order processing, accurate documentation, and timely responses to customer queries. This is a junior-level position, ideal for someone with strong customer service and administrative skills rather than sales experience.

Key Responsibilities

• Process and amend customer orders using company systems

• Handle customer enquiries via phone, email, and web forms

• Manage MSDS (Material Safety Data Sheet) requests and checks

• Administer and maintain the customer portal

• Coordinate sample requests and arrange appropriate transport

• Support complaint case files and assist with SOP (Standard Operating Procedures) administration

• Produce and maintain price lists, dashboards, data uploads, and routine sales reports

Requirements

• Strong computer skills, particularly Microsoft Office; solid Excel skills are essential

• Excellent customer service and communication skills (written and verbal)

• High level of accuracy and extreme attention to detail, especially when working with price lists and customer data

• Good numerical ability and confidence working with figures

• Strong organisational and time management skills, able to prioritise workload

• Positive attitude and a collaborative team player

• Able to work fully on-site in Henstridge, Monday-Friday, 7:30am-4:30pm

Desirable

• Previous experience in a sales support, customer service, or administrative role

• Experience with customer portals and/or handling MSDS documentation

• Experience within a manufacturing or technical product environment

• Degree in any discipline (desirable but not essential)

Benefits

• 24 days' holiday plus bank holidays

• Statutory workplace pension

• Bonus scheme if the role is made permanent

• Free onsite parking

• Ongoing training and personal development opportunities