Operations Manager

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to the Account.

Job Summary:

Responsible for the planning, delivery and close out of key, reactive and operationally impacting Client tactical requests, ensuring compliance and reducing operation risk.

Responsibilities:

• Provide operational capacity to react to unforeseen tactical operational issues, reducing risk and ensuring compliance (e.g. small / tactical operational projects such as 'mirrors', 'toilets', etc)
• Oversee operational activity in relation to key tactical operations requests across the contract.
• Oversee and fulfil all associated client reporting activities.
• Responsible for ensuring the team work to a transparent set of shared objectives.
• Provide subject matter advice and guidance to ensure the best delivery solution is delivered to the Client, including innovative and practical solutions
• Lead annual programmes, such as procurement and asset verifications in conjunction with key SLT members.
• Drive continuous improvement through leading tactical project delivery reviews.
• Drive superior account performance to support the client business and contractual objectives.
• Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these.
• Ensure full contract compliance on operational, risk, and compliance matters.
• Measure the contract's performance against agreed targets and scorecard compliance.
• Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships.
• Ensure CBRE's technology platform is optimised to support the client's operational needs and commercial value.

Person Specification:

• The ability to work at pace, dynamically, whilst focusing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.
• Experience working in retail real estate or a facilities management company
• Procurement / vendor management experience is required
• Demonstrated experience in managing large teams and stakeholder groups
• Experience in the areas of H&S and Energy Management an advantage
• Experience in delivering large scale change programmes an advantage
• Skills should include organisational development, people management, budget and resource development, and strategic planning
• Ability to lead and support a dynamic leadership team