Service Delivery Manager - Gas

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Service Delivery Manager - Gas Swindon £46,796 per year 40 hours per week

We have an opportunity for a Service Delivery Manager - Gas, to coordinate and ensure the delivery of a high quality and cost effective maintenance service across multiple sites that meets the needs of our customers, inline with organisation and financial regulations.

The Service Delivery Manager will manage a team of 8 Gas Engineers and an Apprentice carrying out gas servicing, repairs, landlord gas certificates and boiler and heating replacements.

The role of Service Delivery Manager - Gas will include:

• Managing, developing, and monitoring performance of your team in line with Gas legislative and regulatory requirements, helping towards the group achieving 100% compliance and providing a cost-effective and efficient service to tenants and customers
• Working with Gas Planning to look at ways we can make efficiencies making sure the engineers are working in real time and addressing any issues as they arise
• Liaising with your team making sure we are reporting and dealing with safeguarding, welfare and health and safety issues reporting these through the appropriate channels
• Assisting in the recruitment process of new staff, attending interviews, completing inductions etc
• Managing/monitoring new installations, checking heating surveys and POJ are being sent in real time, booking appointments with tenants, ordering materials, on-site inspections of work to ensure we are achieving the desired standard
• Managing resources effectively, ensuring tools and equipment are maintained by staff and stock requests are within agreed budgets
• Keeping up to date with Gas safe technical bulletins and Gas regulations and provide necessary updates to your team

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to CCN1, CENWAT, CKR1, CPA1, Gas Auditing Qualification, HTR1, Unvented - G3 Certificate, Water Regulations (WRAS), currently undertaking the qualification or prepared to undertake this qualification with the support of Sanctuary Group.
• Proven experience analysing and diagnosing complex problems and implementing effective solutions
• Experience of managing and developing people
• Recent experience of undertaking a similar role, preferably within a building maintenance or facilities
• Ability to use and update computerised systems (including PDA) for work scheduling
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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