Administrative Assistant

This is an exciting opportunity for a highly organised and proactive Administrative Assistant to support essential services in a fast-paced, people-focused environment. The role plays a key part in ensuring smooth day-to-day operations, excellent communication, and a positive experience for staff, parents, and partners. Guided by strong values of integrity, empathy, community, and impact, you will help support a workplace culture to be proud of.

You will provide vital administrative and system support, manage digital platforms, and act as a key point of contact for queries and issues. This role suits someone who enjoys problem solving, working with detail, and keeping things running efficiently.

Responsibilities:

• Respond promptly to calls, emails, and support tickets
• Handle queries and complaints professionally, investigating issues and providing clear resolutions
• Liaise with teams and partners to maintain accurate information, including allergies, absences, and late orders
• Maintain and update accounts on online ordering and support platforms
• Process refunds, transfers, and account adjustments
• Upload and manage menus, calendars, and templates
• Check layouts, troubleshoot issues, and provide clear evidence to suppliers
• Support new site integrations and set up administrator accounts
• Amend or remove orders and prepare menus for trips or special events

Skills Required:

• Previous experience in an administrative, customer support, or operations role.
• Confident using online systems and digital platforms
• Strong organisation and multitasking skills with excellent attention to detail
• Clear and professional written and verbal communication
• Ability to work independently, meet deadlines, and adapt to changing priorities
• A practical, solution-focused approach

If you are a collaborative and reliable administrator who thrives in a busy and purposeful environment, this role offers the chance to make a meaningful contribution every day.