Fleet Coordinator

Fleet Support Coordinator (Fixed Term Contract 12 Months)

The Opportunity
We are looking for a Fleet Support Coordinator to join our team and play a vital role in ensuring fleet availability and operational efficiency. You will support seamless communication, excellent customer service, and effective fleet management in a fast-paced 24/7 environment.

Key Responsibilities

• Provide telephone support to clients, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate aircraft delays and communicate findings to clients.
• Monitor and coordinate SLA recovery plans, ensuring timely client notifications.
• Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.
• Liaise with clients regarding vehicle status, maintenance schedules, and repairs.
• Process and allocate jobs in SAP, including creating service requests and raising purchase orders.
• Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.
• Maintain accurate records of fleet movements, repairs, and service costs.
• Promote a safe work environment by reporting hazards, incidents, and near-misses.

Skills, Experience & Behaviours

• Previous customer service or call centre experience.
• Strong understanding of fleet management, vehicle maintenance, and workshop operations.
• Familiarity with SAP systems and customer service operations in a logistics environment.
• Experience in a client-focused role within the vehicle maintenance or aviation sector.
• Proficient in Microsoft Office (Excel, Word, Outlook) with strong organisational skills.
• Proactive, self-motivated, and able to prioritise tasks effectively.
• A team player with strong communication and problem-solving skills.
• Client-focused with a detail-oriented and professional approach.

Why You Will Enjoy Working With Us

• Competitive salary and benefits package.
• Opportunities for career progression within a growing company.
• A dynamic, team-focused work environment that prioritises safety and quality service.

Benefits

• 6% employer pension contribution.
• 3x salary Life Assurance.
• Private medical coverage.
• Employee Assistance Programme (EAP).

About Our Client:
We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values are passion, integrity, accountability, and open-mindedness.

Working Hours / Shift Pattern
Split Day & Night Shifts:

• Week 1 Days 05 30 or 06 00
• Week 2 Nights 17 30 or 18 00
• Week 3 Days 05 30 or 06 00
• Week 4 Nights 17 30 or 18 00

Location: London Heathrow Airport