Customer Service Administrator

As Customer Service Administrator you will joining a small, busy service team. The role is based on site in Buckingham, is full time and permanent offering a salary of between 24,5000 and 26,000. Working for a highly successful business who have worked in the garage equipment sector for decades.

Purpose of the role:

Supporting the service team providing high levels of customer service, maintaining the database and administration.

Key Accountabilities of the Customer Service Administrator:

• Be first point of contact for customers
• Providing high levels of customer care over the phone and via email
• Liaise with customers, resolving any queries quickly and efficiently
• Generate system based quotes and invoices
• Support with coordinating service administration
• Contact customers to confirm proposed dates and obtain order numbers for scheduled work
• Maintain database all customer records

Skills Required for the Customer Service Administrator:

• Confident customer services skills
• Methodical approach used to managing a busy workload
• Administration experience within an office environment
• Solid IT skills including MS Office
• Excellent communications skills
• Organised approach to work, able to work on multiple tasks at the same time
• High levels of accuracy and attention to detail
• Adaptable in a changing environment

What's in it for you?

• A salary of between 24,500 and 26,000
• Monday to Thursday 8.30 am to 5.00 pm with an hour for lunch, Friday 8.30 - 4.30 with 30 min lunch
• 22 days hol +bank hols, increasing with service
• Training, support and development
• Working for a successful, established business
• Private healthcare for you and your family after six month probation