Job Description
Customer Service Administrator
Location: Office-based Mon-Thurs (on site), Friday working from home
Type: Full-time, Permanent, ASAP Start
Salary: 25,720
My client based in Speke, Liverpool are now seeking a Customer Service Administrator to act as a central point of contact for consumer queries while providing administrative support to the Sales Desk and Sales Administration Manager.
Key Responsibilities:
- Handle customer enquiries via phone and email
- Provide accurate and timely customer service support
- Maintain customer service records and reports
- Answer incoming calls, including reception overflow
- Support the Sales Desk with general administration
- Ensure all customer care standards are met
- Provide reception cover during holidays and sickness
About You:
- Strong customer service focus with a administration background
- Confident communicator, both written and verbal
- Competent in Microsoft Word, Excel, and Outlook
- Highly organised with strong attention to detail
- Able to work under pressure and meet deadlines
- Previous customer service experience desirable
This is an excellent opportunity to join a well-established, reputable business offering a supportive team environment and flexible Friday home working.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
About BROOK STREET