Customer Service Representative - Temp to Perm

Customer Service Representative
Wokingham
Pay Rate: £14ph
Monday Friday, 9am 5pm (office-based)

Type: Temp to Perm
This role is the first point of contact for customers, providing professional and efficient support across enquiries related to products, orders, payments, and accounts.

Key Responsibilities

Respond to customer enquiries via phone, email, live chat, and social media

Process and manage customer orders from placement to completion

Support digital gift card purchases and troubleshooting

Resolve order, payment, and delivery issues, escalating where required

Maintain accurate records using CRM and order management systems

Identify opportunities to improve customer experience and processes