Job Description
Credit Controller
We have an exciting opportunity for a Credit Controller to join a busy Finance Team based in Norwich.
Key Responsibilities:
Use the Collections credit control system to chase clients via email, letter, and telephone
Communicate professionally with clients to secure outstanding payments
Review monthly statement runs, checking contact details and identifying any reasons statements should not be issued
Maintain accurate and detailed notes within the collections system
Support fee earners where necessary to assist in securing client payments
Respond promptly and professionally to queries from clients, partners, and fee earners
Monitor instalment payment plans, ensuring payments are received on time and following up on any defaults
Manage workload effectively and prioritise tasks
Assist with the preparation of the monthly Aged Debt Report for senior management
Set and monitor credit limits
Produce Letters Before Action for unpaid invoices where required
Prepare court claim documentation when necessary
About You:
Strong document management skills
Understanding of relevant financial regulations, data protection, and internal policies
Excellent attention to detail
Strong organisational and time-management skills
A collaborative team player
Accurate and confident typing skills
Motivated, with a strong willingness to learn
Previous experience within a law firm or professional services environment is desirable but not essential
About the Company:
This is an opportunity to join a well-established and highly regarded professional services firm with a long-standing history and a strong reputation for delivering high-quality client service. The organisation is known for its collaborative culture, commitment to excellence, and focus on employee development.
The firm offers a supportive and inclusive working environment where individuals are encouraged to grow, contribute, and make a meaningful impact. Employees benefit from working alongside experienced professionals from a wide range of backgrounds, providing excellent opportunities for learning and career progression.
Benefits:
Competitive benefits package including employee discount schemes
Profit share scheme and discretionary bonus
Generous holiday allowance
One paid charity day per year
Private medical cover
A structured wellbeing programme with regular initiatives and events
