AskHR Advisor

Location: Birmingham (Remote role)
Salary: 14.29 per hour
Hours: Full-time, 37.5 hours per week
Working Pattern: Monday - Friday

Our Employee Services team plays a vital role in supporting the business, line managers and employees with all aspects of HR. Within Employee Services, the AskHR team acts as the HR face of the business, delivering a consistently high-quality customer experience while ensuring all policy, compliance and legislative requirements are met.

As an AskHR Advisor, you will be part of a collaborative team providing first-class customer service and acting as the first point of contact for all HR-related queries. You will support employees and managers via Live Chat, telephone and email, using a ticketing system to manage and resolve enquiries efficiently.

• Manage Live Chat, phone and email HR enquiries, ensuring timely resolution within agreed SLAs

• Provide accurate first-line HR policy advice to employees and managers, including topics such as performance management, grievance, wellbeing, sickness absence and disciplinary procedures

• Accurately record and manage HR data in line with GDPR and Data Protection requirements

• Coach users to increase self-service and promote the use of available HR tools

• Work collaboratively with wider HR and Employee Services teams to resolve queries effectively

• Contribute to projects and continuous improvement initiatives across HR systems, processes and procedures

You will have a professional, supportive and customer-focused approach, with the ability to communicate confidently with people at all levels.

You will also demonstrate:

• Strong IT skills with fast and accurate typing

• Excellent verbal and written communication skills, primarily through digital channels

• Analytical and diagnostic thinking, with the ability to ask probing questions and apply sound judgement

• Strong organisation skills and the ability to manage multiple tasks across different channels

• High attention to detail with a "right first time" mindset

• Resilience, accountability and a proactive, can-do attitude

• Experience of, or willingness to adapt to, a virtual working environment

• A recognised HR qualification or equivalent experience within an HR shared service or HR administration environment

• Experience using HR systems or HRIS databases with high levels of accuracy

• Strong influencing and persuasion skills

• A collaborative team player who enjoys sharing ideas and supporting colleagues

• A commitment to confidentiality and data protection at all times

• Competitive hourly rate of 14.29

• Full-time hours with a stable Monday-Friday schedule

• Fully remote working (role aligned to Birmingham)

• Pension scheme and flexible benefits package

• Opportunity to earn a bonus

• Supportive, collaborative team environment

If you're passionate about delivering excellent customer service and looking to develop your HR career in a fast-paced, people-focused role, we'd love to hear from you.