Healix International Esher Full time (35 hours, 5 days incl. on call)
Make a real impact on people's lives-wherever they are in the world.
At Healix, we safeguard people's health and wellbeing across the globe. From supporting individuals facing medical emergencies overseas, to guiding people through complex healthcare situations at home, our mission is simple: to help people when they need it most. Our clients include governments, NGOs, leading broadcasters, major corporations and global insurers.
We are now looking for an inspiring and strategic Head of Department to lead one of our key client facing operations, delivering exceptional remote medical assistance services to UK Government employees and their dependants abroad. This is a high profile leadership role, ideal for someone who thrives in a dynamic environment, brings strong clinical expertise, and is passionate about service excellence on a global scale.
About YouYou'll be a proactive, innovative, and forward thinking leader with:
ExperienceIdeally you will have a current NMC Pin and significant experience at Band 7 or above.
Strong clinical background (minimum 10 years), ideally with overseas or international healthcare exposure.
A track record of leading multidisciplinary teams and managing complex service operations.
Experience managing contracts, budgets, KPIs, SLAs, and client relationships.
Strategic mindset with strong analytical and problem solving skills.
Excellent communication and stakeholder management capabilities.
Confidence in driving operational excellence, innovation, and continuous improvement.
Financial acumen and experience overseeing budgets.
A postgraduate qualification in a healthcare related field is desirable.
What We OfferThe chance to lead a meaningful, impactful service supporting people around the world.
Scope to innovate and shape the future of a high visibility client operation.
A collaborative and supportive environment where clinical expertise and operational leadership truly matter.
As part of a regulated business, you will uphold FCA requirements, internal policies, data protection standards and ISO27001 compliance, with ongoing CPD and training provided.
Ready to Lead with Purpose?If you're motivated by impactful work, inspired by global healthcare challenges, and skilled at bringing out the best in people and services-we'd love to hear from you.
About the role The RoleAs Head of Department, you will:
Lead & InspireBuild, motivate, and develop a high performing multidisciplinary team focused on operational excellence and client centric service delivery.
Shape and communicate the strategic direction of the department in line with business goals and client objectives.
Apply your clinical expertise to ensure best practice in patient care and contract delivery.
Stay ahead of global healthcare trends, risks, and regulatory requirements.
Lead compliance with SLAs, KPIs, and all relevant healthcare standards.
Act as a trusted partner and primary contact for key stakeholders, including the PAGS.
Identify opportunities to bring added value, innovation, and service improvement.
Oversee workforce planning, budget management, talent acquisition, and professional development.
Ensure the department has the right capabilities to meet evolving client and operational needs.
Challenge processes, drive efficiency, and enhance service quality.
Anticipate risks and lead effective solutions to maintain seamless client delivery.
All around the world, Healix safeguards people's health and wellbeing.
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