Housing and Support Delivery Officer

Housing and Support Delivery Officer
Location: Diss, Norfolk
Contract: Fixed term contract until 31st March 2027
Salary: £27,207 per annum
Hours: 9:00am to 5:00pm, Monday to Friday

Driving licence essential

We are seeking a dedicated Housing and Support Delivery Officer to join our client's team in Diss, Norfolk. This role is a practical and people focused role where you'll help individuals settle into and maintain secure accommodation.

Key Responsibilities:

• Provide housing management and support in line with rules and best practice
• Meet personal targets and agreed outcomes
• Support customers with plans and sessions to help them keep their tenancy and access services
• Promote Health & Safety and Safeguarding
• Complete sign ups, visits, checks, and deal with issues quickly
• Inspect properties, report repairs, and ensure compliance
• Reduce empty homes and let properties promptly
• Manage rent and service charges, and address anti-social behaviour
• Handle legal casework, including court presentations
• Write clear reports
• Support the team and take part in the on call rota

Person Specification:

• Experience delivering housing management services within a social housing setting
• Proven success working with individuals with complex lifestyles
• Strong understanding of holistic, person-led support
• Excellent organisational skills and ability to prioritise workload
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams)
• Full UK driving licence and access to own vehicle
• Able to pass and maintain an Enhanced DBS check
• Willingness to undertake professional development

Benefits:

• 28 days plus 8 bank holidays, increasing to 30 days plus 8 bank holidays after two years of service.
• 6% employer pension contribution (only 2% required from you)
• Health Cash Plan claim back optical, dental, physio and other medical expenses for you and your family
• Life assurance 3x annual salary
• Flexible working with a Hub Home Roam approach to support work/life balance

For more information on this position, please contact Megan at the Diss office.