Technical Analyst

• Working Hours:Monday - Friday / 8:20am - 5:30pm

HRGO Recruitment are seeking a motivated Technical Analyst to join our clients in-house Service Desk Team. Reporting to the Head of Service, you will provide high-quality 2nd Line support and expertise to clients, ensuring timely and effective resolution of hardware and software issues.
The role will be critical in delivering exceptional customer service and technical proficiency.

• Delivering customer-focused 2nd Line Service Desk support for hardware and software issues.
• Prioritising incidents based on their business impact and urgency.
• Assessing the complexity of incidents and following escalation processes as required.
• Accurately logging all calls and incidents into the Service Desk system.
• Ensuring all calls and tickets are responded to within established Service Level Agreements (SLAs).
• Proactively identifying potential or future issues at client sites before they escalate.
• Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery.

Requirements:

• Windows Desktop OS and Management
• Active Directory and Group Policy
• TCP/IP, DNS
• Server Virtualization: VMWare vSphere / Microsoft Hyper-V / Nutanix AHV
• Familiarity with Microsoft 365 technologies, including:
• Collaboration tools: Teams, OneDrive, SharePoint
• Backup technologies
• Networking and Routing
• Competitive remuneration package.
• Comprehensive training and development opportunities.
• Regular company and team social events, plus participation in charity and sports events.
• Cycle to Work scheme.
• Enrolment in the workplace pension scheme.
• Membership scheme offering discounts at major retailers, leisure, and travel operators, plus a free monthly cinema ticket.
• Private healthcare available after three years of service.
• Unlimited hot and cold drinks in the office.

If you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant will be in contact.

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