Senior Product Manager - SaaS

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Join Fresha as a Senior Product Manager, reporting directly to the Head of Product, and play a pivotal role in driving innovation and growth. You'll lead the strategy and roadmap for key sales features like memberships, taxes, and checkout flows, collaborating with executives and cross-functional teams to deliver impactful, high-quality solutions. With 5+ years of product management experience in fintech or POS systems, this is your chance to shape the future of sales workflows at a fast-growing, global company.

This is a great opportunity for someone looking to work in a fast-paced and changing environment , who likes to work autonomously , enjoys a challenge and wants to make an impact .

• Partnering with internal stakeholders, including executives and cross-functional teams, to align product strategies with Fresha's overarching goals.
• Communicating the product vision, roadmap, and results to stakeholders, fostering transparency and building strong relationships across teams.
• Conducting market and user research to become the in-house expert on trends and best practices in sales workflows and point-of-sale (POS) systems.
• Developing a comprehensive, innovative product strategy for the 'Sales' domain, aligning it with Fresha's business objectives and partner needs.
• Driving the product roadmap, prioritising features across sales-related functionalities such as memberships, taxes, client invoicing, checkout flows, payment milestones, refunds, and discounts.
• Leading end-to-end product development for your domain, from ideation to launch, ensuring timely delivery and exceptional quality.
• Collaborating closely with engineering, design, marketing, and operations to define product requirements and specifications, with a particular focus on optimising the checkout flow, managing sales activity and lifecycle, compliance with POS local regulations, and enhancing features like memberships, client invoicing, and payment flexibility.
• Monitoring and optimising key performance metrics such as sales efficiency, user satisfaction, and revenue impact.
• To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.

• Experience: 5+ years of product management experience, preferably in a scale-up B2B SaaS company within fintech, POS systems, or related industries.
• Data-Driven: Strong analytical skills, with the ability to leverage data and insights to shape product strategies and roadmap decisions.
• Communication: Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders.
• Customer-Centric: Passion for understanding customer needs and delivering seamless, intuitive user experiences.
• Entrepreneurial: Ability to thrive in a fast-paced, dynamic scaleup environment with a hands-on approach to problem-solving.
• Team Player: Comfortable rolling up your sleeves to assist teams and solve challenges collaboratively.
• Domain Expertise: Proven track record of leading and delivering complex software products and features in sales or checkout workflows, including areas like taxes, client invoicing, or POS compliance.
• Agile Practitioner: Experience working in an agile development environment with iterative and customer-focused methodologies.

This is an exciting opportunity to shape the sales workflows at Fresha, delivering innovative solutions that drive business growth and improve the experience for partners and their clients.

• Screening Call: A 30-minute video call with a member of the Talent Team.
• First Stage: A 45-60-minute video call with the Hiring Manager to discuss your experience and the role in detail.
• Second Stage: A 90-minute in-person presentation with the Hiring Team to showcase your skills and approach to problem-solving.

We aim to complete the interview process and provide feedback within two weeks.

Every application is reviewed manually by our Talent Team. While we strive to assess applications within 7 days, the high volume of interest from talented candidates may occasionally extend this timeline.

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.