Senior Business Development Manager - Sales to NHS Strategic Consultative Sales Complex NHS Contracts Long-Cycle New Business Salary: 55,000- 70,000 base + uncapped commission Hybrid: North West HQ (Manchester area) or North/Midlands with UK travel Lead Strategic NHS Growth Through Consultative, Influence-Led Selling Martin Veasey Talent Solutions is representing a growing, values-driven healthcare organisation seeking an experienced Senior Business Development Manager to lead strategic new business growth across the NHS. This is not a transactional sales role. It requires a commercially mature, structured NHS seller capable of navigating complex stakeholder environments, influencing pre-tender discussions, and securing high-value, multi-year contracts. The organisation operates at the intersection of healthcare services, digital enablement and operational support, delivering essential solutions that improve accessibility, efficiency and patient outcomes across NHS systems. The Role You will be responsible for proactive new business development across NHS organisations, including: Acute Trusts Community and Mental Health Trusts Ambulance Services Primary Care Networks Integrated Care Systems and ICBs Specialist and regional providers You will: Identify and shape opportunities before formal procurement release Map and influence multi-layer decision-making structures Engage executive, clinical, financial and operational stakeholders Position complex service and technology-enabled solutions Build structured, forecastable pipeline across 6-24 month sales cycles Collaborate with internal bid and delivery teams to secure and mobilise contracts Senior Stakeholder Engagement This role requires confidence operating at senior level, including engagement with: Chief Executives and Executive Directors Chief Operating Officers and Transformation Leads Finance Directors and Commercial Teams Clinical Directors and Service Line Leads Digital and IT Leaders Procurement and Contracting Managers You must be comfortable building credibility beyond procurement and influencing specification through early-stage engagement. What We Are Looking For Proven track record of winning complex NHS contracts Strong hunter orientation with demonstrable self-generated pipeline Experience operating across multiple NHS sectors and ICS structures Deep understanding of NHS governance and procurement processes Framework literacy (e.g., CCS, NHS SBS, NOE CPC, NHS LPP, HealthTrust Europe) Ability to build compelling, value-based business cases Structured pipeline discipline and realistic forecasting We welcome candidates who have sold: Technology-enabled healthcare services SaaS platforms or digital healthcare solutions Managed services or outsourced healthcare delivery Infrastructure or operational services Specialist equipment or high-value healthcare assets
Mar 02, 2026
Full time
Senior Business Development Manager - Sales to NHS Strategic Consultative Sales Complex NHS Contracts Long-Cycle New Business Salary: 55,000- 70,000 base + uncapped commission Hybrid: North West HQ (Manchester area) or North/Midlands with UK travel Lead Strategic NHS Growth Through Consultative, Influence-Led Selling Martin Veasey Talent Solutions is representing a growing, values-driven healthcare organisation seeking an experienced Senior Business Development Manager to lead strategic new business growth across the NHS. This is not a transactional sales role. It requires a commercially mature, structured NHS seller capable of navigating complex stakeholder environments, influencing pre-tender discussions, and securing high-value, multi-year contracts. The organisation operates at the intersection of healthcare services, digital enablement and operational support, delivering essential solutions that improve accessibility, efficiency and patient outcomes across NHS systems. The Role You will be responsible for proactive new business development across NHS organisations, including: Acute Trusts Community and Mental Health Trusts Ambulance Services Primary Care Networks Integrated Care Systems and ICBs Specialist and regional providers You will: Identify and shape opportunities before formal procurement release Map and influence multi-layer decision-making structures Engage executive, clinical, financial and operational stakeholders Position complex service and technology-enabled solutions Build structured, forecastable pipeline across 6-24 month sales cycles Collaborate with internal bid and delivery teams to secure and mobilise contracts Senior Stakeholder Engagement This role requires confidence operating at senior level, including engagement with: Chief Executives and Executive Directors Chief Operating Officers and Transformation Leads Finance Directors and Commercial Teams Clinical Directors and Service Line Leads Digital and IT Leaders Procurement and Contracting Managers You must be comfortable building credibility beyond procurement and influencing specification through early-stage engagement. What We Are Looking For Proven track record of winning complex NHS contracts Strong hunter orientation with demonstrable self-generated pipeline Experience operating across multiple NHS sectors and ICS structures Deep understanding of NHS governance and procurement processes Framework literacy (e.g., CCS, NHS SBS, NOE CPC, NHS LPP, HealthTrust Europe) Ability to build compelling, value-based business cases Structured pipeline discipline and realistic forecasting We welcome candidates who have sold: Technology-enabled healthcare services SaaS platforms or digital healthcare solutions Managed services or outsourced healthcare delivery Infrastructure or operational services Specialist equipment or high-value healthcare assets
Who we are: Passenger is driven by a passion for escapism, connection, and the wellbeing of both people and the planet. As a fast growing brand in the outdoor sector, we create products that are 'made to roam' and embody a culture that embraces inclusivity and fosters a collaborative team environment. We're looking for someone who shares our passion for protecting the planet while building something unique and authentic. Overview As the Head of Planning & Merchandising, you are the link between the creative vision and commercial reality. Reporting to the Global Buying & Merchandising Director, you will lead the global omni channel planning & merchandising strategy to drive profitable growth and optimise Passenger's stockturn. You will lead, mentor, and scale the merchandising team, fostering a culture of data-driven excellence and cross-functional synergy. Reports to: Global Buying & Merchandising Director Direct Reports: Senior Merchandisers and Product Merchandisers - Womens division and Mens & Accessories division. (Dotted line from B2B Merchandiser) Location: New Forest, UK (Hybrid/Remote with frequent HQ visits) Key Strategic Responsibilities Long-Range Planning: With leadership from the B&M Director convert the three year financial plan into regional and channel category plans, setting the budgets for global category sales, margin and ASP. Managing the Senior Merchandisers to filter down by category, by region within each of their divisions Producing outputs to be used by Sourcing team to negotiate long term relationships with key suppliers and maximise growth in gross margin. Omni channel Inventory Planning: Ensuring the right inventory is in the right place for the right channel. Working with channel owners to make sure inventory and POs are correctly allocated. Global category OTB Management by Division: Ownership of the Divisional and Category Open-to-Buy (OTB) budget at a regional level, ensuring stockturn is optimised in each warehouse Agreeing the OTB with the B&M Director Responsible for filtering down to the rest of the team Responsible for where we spend OTB and signing off spend with B&M Director Forecasting: Rolling up product level seasonal forecast for booking greige fabric - to ensure they match the available global OTB in each category. Working with the Senior Merchandisers to roll-up their divisions for newness and continuity Profitability Optimisation: Driving the WSSI (Weekly Stock, Sales, and Intake) process to maximize full-price sell-through and protect gross margin. Highlighting issues and suggesting solutions Tracking results versus plan Trade: Manage the trading function of the Merchandising team, using analytical reports and range plan reviews to make the right trade decisions. Moving and optimising deliveries where possible and where necessary. Life-Cycle Management: Oversee the end-to-end product lifecycle, from initial concept volumes to terminal stock exit strategies. Collating the divisional level markdown plans for sign off with B&M Director Commercial Framework: Partner with the PLM and Product Merchandisers to define the optimal breadth and depth of the range, ensuring the brand ethos is backed by commercial data. With roll-ups and sign offs with B&M Director at each stage gate. From option planning to greige booking and final buy quantities. Mentorship: Act as a coach to Senior Merchandisers and Product Merchandisers, ensuring high-level strategic thinking is cascaded through the team. Instilling a commercial way of thinking into each decision made Articulate Commercial Vision: Ability to look beyond spreadsheets and understand the lifestyle trends and global shifts affecting the outdoor apparel industry. Then how they feed into the range plan. Gathering information from other experts within the business to help make the right decisions What we offer: We nurture and empower the whole you - mind, body, and spirit. Our rewards package is designed to fuel your passions, support your ambitions, and cultivate an environment where you can thrive. In addition to a competitive salary it includes; A culture of empowerment, freedom, flexibility, and trust Escapism is serious business for us. We practise what we preach and connect together for quarterly in person cabin sessions and getting outside. Our HQ is in the New Forest, 5 minutes from the sea. Typical Hours: 8.30am - 5.30pm 5 days a week. Annual Leave: 25 days plus bank holidays + a day for your birthday Very generous staff discount and friends and family discount Private Medical Insurance for your and your dependants Enhanced pension contributions Annual Volunteering Day to support causes that matter to you Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or any other factors. Any applicant that believes they need reasonable accommodations to perform the duties of this role is invited to discuss this with us and let us know in your application.
Mar 01, 2026
Full time
Who we are: Passenger is driven by a passion for escapism, connection, and the wellbeing of both people and the planet. As a fast growing brand in the outdoor sector, we create products that are 'made to roam' and embody a culture that embraces inclusivity and fosters a collaborative team environment. We're looking for someone who shares our passion for protecting the planet while building something unique and authentic. Overview As the Head of Planning & Merchandising, you are the link between the creative vision and commercial reality. Reporting to the Global Buying & Merchandising Director, you will lead the global omni channel planning & merchandising strategy to drive profitable growth and optimise Passenger's stockturn. You will lead, mentor, and scale the merchandising team, fostering a culture of data-driven excellence and cross-functional synergy. Reports to: Global Buying & Merchandising Director Direct Reports: Senior Merchandisers and Product Merchandisers - Womens division and Mens & Accessories division. (Dotted line from B2B Merchandiser) Location: New Forest, UK (Hybrid/Remote with frequent HQ visits) Key Strategic Responsibilities Long-Range Planning: With leadership from the B&M Director convert the three year financial plan into regional and channel category plans, setting the budgets for global category sales, margin and ASP. Managing the Senior Merchandisers to filter down by category, by region within each of their divisions Producing outputs to be used by Sourcing team to negotiate long term relationships with key suppliers and maximise growth in gross margin. Omni channel Inventory Planning: Ensuring the right inventory is in the right place for the right channel. Working with channel owners to make sure inventory and POs are correctly allocated. Global category OTB Management by Division: Ownership of the Divisional and Category Open-to-Buy (OTB) budget at a regional level, ensuring stockturn is optimised in each warehouse Agreeing the OTB with the B&M Director Responsible for filtering down to the rest of the team Responsible for where we spend OTB and signing off spend with B&M Director Forecasting: Rolling up product level seasonal forecast for booking greige fabric - to ensure they match the available global OTB in each category. Working with the Senior Merchandisers to roll-up their divisions for newness and continuity Profitability Optimisation: Driving the WSSI (Weekly Stock, Sales, and Intake) process to maximize full-price sell-through and protect gross margin. Highlighting issues and suggesting solutions Tracking results versus plan Trade: Manage the trading function of the Merchandising team, using analytical reports and range plan reviews to make the right trade decisions. Moving and optimising deliveries where possible and where necessary. Life-Cycle Management: Oversee the end-to-end product lifecycle, from initial concept volumes to terminal stock exit strategies. Collating the divisional level markdown plans for sign off with B&M Director Commercial Framework: Partner with the PLM and Product Merchandisers to define the optimal breadth and depth of the range, ensuring the brand ethos is backed by commercial data. With roll-ups and sign offs with B&M Director at each stage gate. From option planning to greige booking and final buy quantities. Mentorship: Act as a coach to Senior Merchandisers and Product Merchandisers, ensuring high-level strategic thinking is cascaded through the team. Instilling a commercial way of thinking into each decision made Articulate Commercial Vision: Ability to look beyond spreadsheets and understand the lifestyle trends and global shifts affecting the outdoor apparel industry. Then how they feed into the range plan. Gathering information from other experts within the business to help make the right decisions What we offer: We nurture and empower the whole you - mind, body, and spirit. Our rewards package is designed to fuel your passions, support your ambitions, and cultivate an environment where you can thrive. In addition to a competitive salary it includes; A culture of empowerment, freedom, flexibility, and trust Escapism is serious business for us. We practise what we preach and connect together for quarterly in person cabin sessions and getting outside. Our HQ is in the New Forest, 5 minutes from the sea. Typical Hours: 8.30am - 5.30pm 5 days a week. Annual Leave: 25 days plus bank holidays + a day for your birthday Very generous staff discount and friends and family discount Private Medical Insurance for your and your dependants Enhanced pension contributions Annual Volunteering Day to support causes that matter to you Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or any other factors. Any applicant that believes they need reasonable accommodations to perform the duties of this role is invited to discuss this with us and let us know in your application.
Job title: Relationship Director (Midlands) Job reference number: SN161 Contract: Permanent, full time, 35 hours per week. Flexible working, condensed hours considered. Location: Primarily remote working with occasional attendance at Glasgow/London/Kings Hill offices Salary: Up £49,642 per annum (depending on experience) Would you like to join an award-winning team, who provide transformational financial services to organisations in the charitable and social purpose sector? Our loans, savings & investment services help charities and social enterprises deliver their mission and progress society towards a fair and inclusive future for all. We're looking for a talented Relationship Director (Midlands) to join our Customer & Lending Department at CAF Bank, part of Charities Aid Foundation (CAF). What you'll do At CAF Bank, every one of us contributes to our impact, and as our Relationship Director (Midlands) you too will play an integral part in what we do. Your role will support the Regional Director (North) with the objective of delivering the growth of CAF Bank's lending portfolio to charitable and social purpose organisations as well as promoting CAF Financial Solution's savings and investment services resulting in key strategic income streams being achieved. As our Relationship Director (Midlands) you will: Identify and successfully convert new CAF Bank lending business opportunities Secure new deposit and investment opportunities for CAF Financial Solutions Provide exceptional relationship management to assigned customers Develop relationships and networks with professionals in the charitable & financial services sectors across the Midlands and South Wales Who you'll be This role is for you if you have experience of working in commercial banking with a good understanding credit processes or have relevant transferable skills and are keen to make a difference to society. We are looking for someone who; Has a proven experience of working within a financial services environment, ideally with a commercial lending background with knowledge of credit risk Can analyse issues and requirements of clients and the identify appropriate solutions and services to meet their needs Demonstrates behaviours and a mindset conducive to developing business. Exudes a high level of personal motivation with a desire to contribute to both personal and team objectives. Possesses a willingness to travel to grow business and increase CAF's reach and influence. What's in it for you At CAF Bank you will receive: Permanent hybrid ways of working where roles allow A wide range of development opportunities to support personal and professional growth Pension scheme with better-than-market employer contribution options For all our employer benefits and to gain an insight into our culture, please visit cafonline.org/careers. Who we are We are more than a bank. From the one-person causes to the large-scale organisations, we are the bank charities turn to. We believe in the power of good, and in treating the goals of charities as our own. We are owned by Charities Aid Foundation (CAF). CAF connects charities with funds, and we at CAF Bank help charities to manage those funds. Our connection with such a long-established charitable organisation highlights how we believe in banking with purpose. Diversity and inclusion We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this. We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters. How to apply The closing date for applications is 27 th February 2026 Interview Date: First interviews from 2 nd March 2026 Please complete the form below, attach your CV and Cover letter, then click 'Submit Application' if applying via our website or send your CV to quoting reference number SN161. We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status. Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme. To apply for this role you must be able to provide proof of your Right to Work in the UK. So we can support you to be your best during the application or interview process, please contact our Recruitment team at or to request assistance or reasonable adjustments.
Feb 27, 2026
Full time
Job title: Relationship Director (Midlands) Job reference number: SN161 Contract: Permanent, full time, 35 hours per week. Flexible working, condensed hours considered. Location: Primarily remote working with occasional attendance at Glasgow/London/Kings Hill offices Salary: Up £49,642 per annum (depending on experience) Would you like to join an award-winning team, who provide transformational financial services to organisations in the charitable and social purpose sector? Our loans, savings & investment services help charities and social enterprises deliver their mission and progress society towards a fair and inclusive future for all. We're looking for a talented Relationship Director (Midlands) to join our Customer & Lending Department at CAF Bank, part of Charities Aid Foundation (CAF). What you'll do At CAF Bank, every one of us contributes to our impact, and as our Relationship Director (Midlands) you too will play an integral part in what we do. Your role will support the Regional Director (North) with the objective of delivering the growth of CAF Bank's lending portfolio to charitable and social purpose organisations as well as promoting CAF Financial Solution's savings and investment services resulting in key strategic income streams being achieved. As our Relationship Director (Midlands) you will: Identify and successfully convert new CAF Bank lending business opportunities Secure new deposit and investment opportunities for CAF Financial Solutions Provide exceptional relationship management to assigned customers Develop relationships and networks with professionals in the charitable & financial services sectors across the Midlands and South Wales Who you'll be This role is for you if you have experience of working in commercial banking with a good understanding credit processes or have relevant transferable skills and are keen to make a difference to society. We are looking for someone who; Has a proven experience of working within a financial services environment, ideally with a commercial lending background with knowledge of credit risk Can analyse issues and requirements of clients and the identify appropriate solutions and services to meet their needs Demonstrates behaviours and a mindset conducive to developing business. Exudes a high level of personal motivation with a desire to contribute to both personal and team objectives. Possesses a willingness to travel to grow business and increase CAF's reach and influence. What's in it for you At CAF Bank you will receive: Permanent hybrid ways of working where roles allow A wide range of development opportunities to support personal and professional growth Pension scheme with better-than-market employer contribution options For all our employer benefits and to gain an insight into our culture, please visit cafonline.org/careers. Who we are We are more than a bank. From the one-person causes to the large-scale organisations, we are the bank charities turn to. We believe in the power of good, and in treating the goals of charities as our own. We are owned by Charities Aid Foundation (CAF). CAF connects charities with funds, and we at CAF Bank help charities to manage those funds. Our connection with such a long-established charitable organisation highlights how we believe in banking with purpose. Diversity and inclusion We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this. We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters. How to apply The closing date for applications is 27 th February 2026 Interview Date: First interviews from 2 nd March 2026 Please complete the form below, attach your CV and Cover letter, then click 'Submit Application' if applying via our website or send your CV to quoting reference number SN161. We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status. Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme. To apply for this role you must be able to provide proof of your Right to Work in the UK. So we can support you to be your best during the application or interview process, please contact our Recruitment team at or to request assistance or reasonable adjustments.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Director of Customer Success, you will lead the UK Customer Success organisation responsible for onboarding, adoption, retention, and advocacy. Your core responsibility will be to be the ultimate owner of Business Adoption and Gross Renewal Rate (GRR). Your efforts will be guided by the Net Promoter Score (NPS), which serves as the North Star for measuring customer satisfaction and loyalty. Your mission is to establish scalable leadership capabilities and refine processes to ensure that customer success is repeatable, measurable, and authentically delivered. You will shape the overall customer strategy, develop leadership talent, and implement scalable processes that guarantee measurable, consistent customer success. What you'll be doing Customer Success Leadership: Lead regional Customer Success teams to deliver exceptional onboarding, adoption, and retention experiences. Adoption & Retention: Achieve strong Business Adoption and Gross Renewal Rate (GRR) by embedding proactive engagement and success planning across the team. Customer Experience & NPS: Drive continuous improvement in Net Promoter Score (NPS) through consistent customer engagement and service excellence. Operational Excellence: Implement consistent success planning, onboarding standards, and customer health tracking. Cross-Functional Collaboration: Partner with Account Management, Product, and Marketing to align on outcomes, case studies, and customer insights. Team Development: Coach and develop Customer Success Managers and team leaders to build scalable capability and engagement. Customer Insights & Reporting: Use customer health data and feedback to identify trends and improvement opportunities. Process Improvement: Continuously enhance frameworks and playbooks to improve impact, efficiency, and customer satisfaction. We are looking for people with SaaS Leadership: You've successfully led Customer Success or post-sales functions in a fast-paced technology environment. A Proven Track Record: You have a history of driving high GRR and NPS through scalable processes and inspired team leadership. Methodology Mastery: You have a deep understanding of customer lifecycle management and the latest success methodologies. Influence & Connection: You're a master communicator who can align diverse, cross-functional stakeholders around shared customer goals. Strategic Data Literacy: You are analytical by nature, with the ability to translate complex data sets into clear, strategic actions. Multi-Market Experience: You're an expert at leading diverse teams across different markets, maintaining high engagement and impact regardless of geography. Trust Mindset: You are an empathetic, forward-thinking leader who perfectly balances customer value with commercial performance. A Passion for Improvement: You never settle. You're innovative and constantly looking for ways to improve the customer journey. We are Our sales teams are highly collaborative. We're a great place to work if you enjoy seeing your contributions recognised Our culture is dynamic, and our employees grow as we do. You'll have plenty of personal development opportunities thanks to our in-house L&D team and individual career mapping Creative thinkers. We want our employees to be creative and always champion new ways of working What's in it for you A hybrid work set-up (3 days in the office, 2 days remote) Competitive base salary with an uncapped commission structure + company bonus 25 days holiday per year, increasing to 28 days after 2 years of continuous employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more Independent financial advice and free standard professional mortgage broker advice (worth £495 in waived fees) Still not sure? We want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (). Any offer of employment for this position will be subject to our standard background checks.
Feb 26, 2026
Full time
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Director of Customer Success, you will lead the UK Customer Success organisation responsible for onboarding, adoption, retention, and advocacy. Your core responsibility will be to be the ultimate owner of Business Adoption and Gross Renewal Rate (GRR). Your efforts will be guided by the Net Promoter Score (NPS), which serves as the North Star for measuring customer satisfaction and loyalty. Your mission is to establish scalable leadership capabilities and refine processes to ensure that customer success is repeatable, measurable, and authentically delivered. You will shape the overall customer strategy, develop leadership talent, and implement scalable processes that guarantee measurable, consistent customer success. What you'll be doing Customer Success Leadership: Lead regional Customer Success teams to deliver exceptional onboarding, adoption, and retention experiences. Adoption & Retention: Achieve strong Business Adoption and Gross Renewal Rate (GRR) by embedding proactive engagement and success planning across the team. Customer Experience & NPS: Drive continuous improvement in Net Promoter Score (NPS) through consistent customer engagement and service excellence. Operational Excellence: Implement consistent success planning, onboarding standards, and customer health tracking. Cross-Functional Collaboration: Partner with Account Management, Product, and Marketing to align on outcomes, case studies, and customer insights. Team Development: Coach and develop Customer Success Managers and team leaders to build scalable capability and engagement. Customer Insights & Reporting: Use customer health data and feedback to identify trends and improvement opportunities. Process Improvement: Continuously enhance frameworks and playbooks to improve impact, efficiency, and customer satisfaction. We are looking for people with SaaS Leadership: You've successfully led Customer Success or post-sales functions in a fast-paced technology environment. A Proven Track Record: You have a history of driving high GRR and NPS through scalable processes and inspired team leadership. Methodology Mastery: You have a deep understanding of customer lifecycle management and the latest success methodologies. Influence & Connection: You're a master communicator who can align diverse, cross-functional stakeholders around shared customer goals. Strategic Data Literacy: You are analytical by nature, with the ability to translate complex data sets into clear, strategic actions. Multi-Market Experience: You're an expert at leading diverse teams across different markets, maintaining high engagement and impact regardless of geography. Trust Mindset: You are an empathetic, forward-thinking leader who perfectly balances customer value with commercial performance. A Passion for Improvement: You never settle. You're innovative and constantly looking for ways to improve the customer journey. We are Our sales teams are highly collaborative. We're a great place to work if you enjoy seeing your contributions recognised Our culture is dynamic, and our employees grow as we do. You'll have plenty of personal development opportunities thanks to our in-house L&D team and individual career mapping Creative thinkers. We want our employees to be creative and always champion new ways of working What's in it for you A hybrid work set-up (3 days in the office, 2 days remote) Competitive base salary with an uncapped commission structure + company bonus 25 days holiday per year, increasing to 28 days after 2 years of continuous employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more Independent financial advice and free standard professional mortgage broker advice (worth £495 in waived fees) Still not sure? We want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (). Any offer of employment for this position will be subject to our standard background checks.
Head of Branch - Commercial Insurance Location: Manchester (Hybrid) Salary: Up to 120K + bonus Are you an accomplished leader in the Commercial Insurance sector? We are proud to be partnering with an expanding, independent insurance brokerage who are looking for a Head of Branch to establish and lead its new Manchester office. This is an exciting opportunity to develop a regional hub, drive growth, and cultivate a high-performing team within a supportive, values-driven environment. About the Role As Head of Branch, you will oversee all aspects of the Manchester office, combining strategic leadership with hands-on growth and business development. You'll nurture your own client portfolio while enabling your team to deliver outstanding service and achieve ambitious growth targets. Responsibilities Leadership & Team Development Inspire and guide a regional team, embedding the organisation's core values and standards. Attract, onboard, and develop skilled Client Directors, Account Executives, and administrative staff. Promote a collaborative, motivating, and professional workplace culture. Business Growth & Client Management Manage and expand a portfolio of commercial clients. Spot and secure new business opportunities across the region. Plan and implement local sales initiatives and marketing activities to raise the branch profile. Forge strong connections with local referrers, partners, and professional networks. Operational Oversight Ensure smooth day-to-day operations, delivering excellent client service while maintaining compliance. Track branch performance against targets and provide updates to senior leadership. Uphold regulatory standards and internal processes. Market Engagement Maintain strong client relationships, ensuring high levels of retention and satisfaction. Represent the company at industry events, forums, and networking occasions. Work with insurers and partners to provide clients with competitive, tailored solutions. Who We're Looking For Proven experience leading teams within a commercial insurance brokerage. Strong understanding of commercial insurance products, ideally with experience in sectors such as Construction, Logistics, or Waste Management . A track record of growing and managing a significant book of business. Commercially astute with a history of delivering profitable results, with a strategic outlook. Leads by example and motivates teams to succeed. Engaged in business development and client relationship-building. Maintains high standards, accountability, and clear communication. Encourages a positive environment where colleagues can thrive. Cert CII or above desirable Why Join The chance to shape and develop a new regional office for a growing broker. A supportive, development-focused culture with clear progression opportunities. Competitive remuneration, bonus scheme, and additional benefits. Flexibility, autonomy, and access to experienced senior leadership support. Long-term incentive scheme linked to the branch's success. Ranked as one of the UK's best businesses to work for What's On Offer Highly competitive salary and bonus 28 days annual leave plus bank holidays, holiday purchase scheme and your birthday off Hybrid working (typically 3 days in the office) Enhanced Group Personal Pension Private Healthcare An array of health and wellbeing benefits, company cash plan, Income protection and life assurance Enhanced sick pay and parental leave Paid leave for volunteering If you are a proactive, commercially minded leader ready to make an impact, this is your chance to join an ambitious, independent brokerage and shape the future of its Manchester office.
Feb 25, 2026
Full time
Head of Branch - Commercial Insurance Location: Manchester (Hybrid) Salary: Up to 120K + bonus Are you an accomplished leader in the Commercial Insurance sector? We are proud to be partnering with an expanding, independent insurance brokerage who are looking for a Head of Branch to establish and lead its new Manchester office. This is an exciting opportunity to develop a regional hub, drive growth, and cultivate a high-performing team within a supportive, values-driven environment. About the Role As Head of Branch, you will oversee all aspects of the Manchester office, combining strategic leadership with hands-on growth and business development. You'll nurture your own client portfolio while enabling your team to deliver outstanding service and achieve ambitious growth targets. Responsibilities Leadership & Team Development Inspire and guide a regional team, embedding the organisation's core values and standards. Attract, onboard, and develop skilled Client Directors, Account Executives, and administrative staff. Promote a collaborative, motivating, and professional workplace culture. Business Growth & Client Management Manage and expand a portfolio of commercial clients. Spot and secure new business opportunities across the region. Plan and implement local sales initiatives and marketing activities to raise the branch profile. Forge strong connections with local referrers, partners, and professional networks. Operational Oversight Ensure smooth day-to-day operations, delivering excellent client service while maintaining compliance. Track branch performance against targets and provide updates to senior leadership. Uphold regulatory standards and internal processes. Market Engagement Maintain strong client relationships, ensuring high levels of retention and satisfaction. Represent the company at industry events, forums, and networking occasions. Work with insurers and partners to provide clients with competitive, tailored solutions. Who We're Looking For Proven experience leading teams within a commercial insurance brokerage. Strong understanding of commercial insurance products, ideally with experience in sectors such as Construction, Logistics, or Waste Management . A track record of growing and managing a significant book of business. Commercially astute with a history of delivering profitable results, with a strategic outlook. Leads by example and motivates teams to succeed. Engaged in business development and client relationship-building. Maintains high standards, accountability, and clear communication. Encourages a positive environment where colleagues can thrive. Cert CII or above desirable Why Join The chance to shape and develop a new regional office for a growing broker. A supportive, development-focused culture with clear progression opportunities. Competitive remuneration, bonus scheme, and additional benefits. Flexibility, autonomy, and access to experienced senior leadership support. Long-term incentive scheme linked to the branch's success. Ranked as one of the UK's best businesses to work for What's On Offer Highly competitive salary and bonus 28 days annual leave plus bank holidays, holiday purchase scheme and your birthday off Hybrid working (typically 3 days in the office) Enhanced Group Personal Pension Private Healthcare An array of health and wellbeing benefits, company cash plan, Income protection and life assurance Enhanced sick pay and parental leave Paid leave for volunteering If you are a proactive, commercially minded leader ready to make an impact, this is your chance to join an ambitious, independent brokerage and shape the future of its Manchester office.
Position Overview The position involves working as part of an established Southern Project Sales team and reporting directly to the Sales Director. The role primarily focuses on leading and developing a sales team. A key aspect of the role is supporting the Sales and Operations Directors by delivering accurate, timely, and actionable data to inform strategic decision making, while simultaneously driving the team's development and performance. In addition to team leadership, the successful candidate will also be responsible for proactively generating, managing, and securing their own sales orders. The successful candidate will be able to apply their technical and commercial expertise while benefiting from a supportive, collaborative, and rewarding work environment. Key Responsibilities Sales & Management Lead and develop an existing high performing sales team. Manage both individual and team sales targets while maintaining consistently high performance across all leadership responsibilities. Drive a performance led culture focused on accountability, results, and continuous improvement. Build and maintain strong relationships internally, with key customers and strategic partners. Represent the business at industry events, conferences, and client presentations. Oversee the full sales lifecycle for personally generated opportunities, from initial prospecting through to project handover. Manage the commercial aspects of projects during the sales phase. Maintain active engagement with clients, including attending site visits, technical meetings, and key stakeholder discussions. Collaborate closely with Regional Managers and Operations Teams to ensure successful project delivery and customer satisfaction. Candidate Attributes Strong relationship-building skills, both externally and internally. Excellent communicator and collaborator across customers, colleagues, and managers. Skilled in problem-solving and decision making. Solid financial and commercial awareness, with an understanding of the drivers that influence project success. Adaptable, flexible, and able to work under pressure while meeting deadlines. Highly organised, detail oriented, and committed to representing the company with professionalism and enthusiasm. Required Experience Proven experience working on BMS projects, with a strong understanding of project delivery and technical requirements. Customer facing, with the ability to engage confidently and professionally with clients at all levels. Familiarity with Trend, Siemens, Schneider Electric, or Tridium BMS systems. Compensation & Benefits Competitive Salary plus benefits and pension scheme. Company Vehicle - Electric or Hybrid Vehicle Death in Service Policy. UK Healthcare cash benefits. Enhanced Sick Pay Policy. Enhanced Maternity, Paternity, Shared Parental, and Adoption Leave Policies. Cycle-to-Work Scheme.
Feb 22, 2026
Full time
Position Overview The position involves working as part of an established Southern Project Sales team and reporting directly to the Sales Director. The role primarily focuses on leading and developing a sales team. A key aspect of the role is supporting the Sales and Operations Directors by delivering accurate, timely, and actionable data to inform strategic decision making, while simultaneously driving the team's development and performance. In addition to team leadership, the successful candidate will also be responsible for proactively generating, managing, and securing their own sales orders. The successful candidate will be able to apply their technical and commercial expertise while benefiting from a supportive, collaborative, and rewarding work environment. Key Responsibilities Sales & Management Lead and develop an existing high performing sales team. Manage both individual and team sales targets while maintaining consistently high performance across all leadership responsibilities. Drive a performance led culture focused on accountability, results, and continuous improvement. Build and maintain strong relationships internally, with key customers and strategic partners. Represent the business at industry events, conferences, and client presentations. Oversee the full sales lifecycle for personally generated opportunities, from initial prospecting through to project handover. Manage the commercial aspects of projects during the sales phase. Maintain active engagement with clients, including attending site visits, technical meetings, and key stakeholder discussions. Collaborate closely with Regional Managers and Operations Teams to ensure successful project delivery and customer satisfaction. Candidate Attributes Strong relationship-building skills, both externally and internally. Excellent communicator and collaborator across customers, colleagues, and managers. Skilled in problem-solving and decision making. Solid financial and commercial awareness, with an understanding of the drivers that influence project success. Adaptable, flexible, and able to work under pressure while meeting deadlines. Highly organised, detail oriented, and committed to representing the company with professionalism and enthusiasm. Required Experience Proven experience working on BMS projects, with a strong understanding of project delivery and technical requirements. Customer facing, with the ability to engage confidently and professionally with clients at all levels. Familiarity with Trend, Siemens, Schneider Electric, or Tridium BMS systems. Compensation & Benefits Competitive Salary plus benefits and pension scheme. Company Vehicle - Electric or Hybrid Vehicle Death in Service Policy. UK Healthcare cash benefits. Enhanced Sick Pay Policy. Enhanced Maternity, Paternity, Shared Parental, and Adoption Leave Policies. Cycle-to-Work Scheme.
Head of Sales UK & Ireland Location: Central London - Hybrid Working - Attractive Salary & Benefits Package Let's Talk About You You're ambitious, curious, and want a career with real purpose-great, because we love that. You're ready for a challenge, and you're excited to write the next chapter of your career with a team of supportive, collaborative colleagues. You bring energy, ownership and personality to your work. Now, Let's Get Down to Business This is a pivotal leadership role responsible for shaping and leading the commercial strategy to deliver accelerated growth ahead of the market. We are seeking a high impact, commercially astute leader who fosters a high performance culture and is accountable for identifying and maximising the full potential of the market. The successful candidate will be a strategic thinker with deep FMCG expertise, exceptional leadership capability, and a proven track record of driving sustainable commercial success. As a member of the North West Europe Leadership Team, this role will contribute directly to the overall regional strategy and long term business development. Responsibilities Own sales targets, financial planning, and customer contribution across all channels and the full portfolio Drive sustainable growth through new and existing business Lead JBP and key commercial negotiations Ensure best in class in store execution Own Integrated Business Planning with strong forecasting accuracy and financial delivery Maximise Sales Team capability and performance Make sound, timely decisions under pressure Review and strengthen commercial capabilities, structures, and terms to support growth Define and track KPIs across volume, profit, share, distribution, pricing, space, and display Build strong internal and external partnerships Contribute actively to the North West Europe Leadership Team and regional strategy Drive cross functional alignment and productivity Build senior, multi level customer relationships to elevate Edgewell's brand presence Deliver account and channel strategies that secure JBP commitment and growth Drive long term, value based customer partnerships Own customer and channel P&Ls as part of annual planning Deliver accurate sales forecasts in collaboration with Demand Planning and Brand teams Ensure delivery of agreed S&OP targets Lead, develop, and align the commercial organisation (including field and outsourced teams) Build succession plans for key roles Set objectives, manage performance, and strengthen long term capability Qualifications Location Central London - Hybrid working (minimum 2 days per week, Tuesday & Wednesday) Significant experience in a Sales Director role within FMCG University degree (or equivalent) in a commercial or related discipline Senior Grocery and High Street sales management experience Solid working knowledge of Health & Beauty (desirable) Strong FMCG background Advanced commercial and financial acumen Strategic planning and execution capability Excellent communication and presentation skills High personal credibility and leadership presence Strong negotiation, influencing, and commercial delivery skills Proficient in Excel, PowerPoint, and Microsoft Office Strong Team leadership Change management & Growth mindset What We Offer Competitive salary with target bonus and car allowance Hybrid working (two days per week in the office) to support flexibility and balance Employee assistance programme, life assurance, and generous discounts on trusted, market leading brands Core working hours, flexible annual leave, welcoming office environment with free beverages and snacks Access to sports and social club Opportunity to work with a high performing, supportive team that values innovation, ownership, and results Next Steps If you're excited about progressing your career with us, please send your CV (in English) along with your salary expectations. Or feel free to share this opportunity with someone in your network who might be interested. Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that's open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.
Feb 21, 2026
Full time
Head of Sales UK & Ireland Location: Central London - Hybrid Working - Attractive Salary & Benefits Package Let's Talk About You You're ambitious, curious, and want a career with real purpose-great, because we love that. You're ready for a challenge, and you're excited to write the next chapter of your career with a team of supportive, collaborative colleagues. You bring energy, ownership and personality to your work. Now, Let's Get Down to Business This is a pivotal leadership role responsible for shaping and leading the commercial strategy to deliver accelerated growth ahead of the market. We are seeking a high impact, commercially astute leader who fosters a high performance culture and is accountable for identifying and maximising the full potential of the market. The successful candidate will be a strategic thinker with deep FMCG expertise, exceptional leadership capability, and a proven track record of driving sustainable commercial success. As a member of the North West Europe Leadership Team, this role will contribute directly to the overall regional strategy and long term business development. Responsibilities Own sales targets, financial planning, and customer contribution across all channels and the full portfolio Drive sustainable growth through new and existing business Lead JBP and key commercial negotiations Ensure best in class in store execution Own Integrated Business Planning with strong forecasting accuracy and financial delivery Maximise Sales Team capability and performance Make sound, timely decisions under pressure Review and strengthen commercial capabilities, structures, and terms to support growth Define and track KPIs across volume, profit, share, distribution, pricing, space, and display Build strong internal and external partnerships Contribute actively to the North West Europe Leadership Team and regional strategy Drive cross functional alignment and productivity Build senior, multi level customer relationships to elevate Edgewell's brand presence Deliver account and channel strategies that secure JBP commitment and growth Drive long term, value based customer partnerships Own customer and channel P&Ls as part of annual planning Deliver accurate sales forecasts in collaboration with Demand Planning and Brand teams Ensure delivery of agreed S&OP targets Lead, develop, and align the commercial organisation (including field and outsourced teams) Build succession plans for key roles Set objectives, manage performance, and strengthen long term capability Qualifications Location Central London - Hybrid working (minimum 2 days per week, Tuesday & Wednesday) Significant experience in a Sales Director role within FMCG University degree (or equivalent) in a commercial or related discipline Senior Grocery and High Street sales management experience Solid working knowledge of Health & Beauty (desirable) Strong FMCG background Advanced commercial and financial acumen Strategic planning and execution capability Excellent communication and presentation skills High personal credibility and leadership presence Strong negotiation, influencing, and commercial delivery skills Proficient in Excel, PowerPoint, and Microsoft Office Strong Team leadership Change management & Growth mindset What We Offer Competitive salary with target bonus and car allowance Hybrid working (two days per week in the office) to support flexibility and balance Employee assistance programme, life assurance, and generous discounts on trusted, market leading brands Core working hours, flexible annual leave, welcoming office environment with free beverages and snacks Access to sports and social club Opportunity to work with a high performing, supportive team that values innovation, ownership, and results Next Steps If you're excited about progressing your career with us, please send your CV (in English) along with your salary expectations. Or feel free to share this opportunity with someone in your network who might be interested. Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that's open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.
About us HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland. HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty. Collectively HSB is the UK and Ireland's only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers. Please see our website for more information. Job title Head of LABC Warranty Sales Location Home-based Division Commercial Reporting to Commercial Director Job Purpose Reporting directly to the Commercial Director, this role will be responsible for formulating, developing and implementing the agreed plans for the Local Authority Building Control Warranty (LABCW) relationship, in order to grow the LABCW portfolio, generate sustainable and profitable growth. Responsible for leading the LABCW Sales team, they will deliver new business acquisition whilst maintaining the required high standards of the business to deliver our proposition. This role will be central to developing the relationship with the LABC membership body as well as LABC organizations at a regional level. This role will be required to work with stakeholders (internal and external) up to and including Board Level and will therefore require an extremely knowledgeable, commercially astute, experienced and dynamic individual with outstanding written and verbal skills together with the ability to adapt communication styles to enable collaborative and successful working relationships at all levels. In addition to leading on the strategic development of the LABC account ensuring their needs are met, the role will also be responsible for managing and coordinating the involvement of all key MD Group functional colleagues to ensure LABC are supported and their requirements met. Key Responsibilities Client Relationship Management: Accountable for the strategic development of LABC relationships working at senior and Board level to ensure alignment with key business objectives and that LABC needs are met Develop and maintain strong, trusted relationships with key decision-makers across the LABC matrix, ensuring high levels of customer satisfaction and loyalty. Accountable for the development and implementation of the LABC strategy that will enable the successful achievement of business and financial objectives and targets, and attain the desired financial growth in the identified target sectors Account Planning and Management: Develop strategic account plans, and execute sales strategies to drive revenue growth and expand the company's footprint within LABC Conduct regular business reviews, analyse client needs, and develop tailored solutions to meet LABC needs, ensuring alignment with the company's offerings and strategic objectives. Sales and Revenue Growth: Lead and develop the LABC Sales Team, so that productive and mutually beneficial relationships are engendered and strategically developed to maximise future business opportunities and maximise return on HSB Building Warranty's investment. Undertake regular performance appraisals with all reporting team members, identifying individual development needs of team members to ensure performance is addressed effectively and promptly Effectively coach and mentor the LABC sales team to a highly resourceful and experienced team that can deliver a high standard of service to LABC clients and customers. Ensure the CRM/Pipeline, commercial collateral is fully utilised and updated to accurately document profiles and contacts, detail potential future business opportunities and monitor progress and completion of business opportunities Ensure the team are always compliant with HSB Building Warranty business standards, processes and procedures and that revised procedures to meeting changing compliance requirements are effectively implemented Stakeholder Management: Build and maintain strong relationships with internal stakeholders, to ensure seamless delivery of our proposition to LABC. Ensure key business functions have clear understanding and objectives around the agreed delivery promises for LABC clients/customers. Head of LABCW Sales will conduct regular internal review meetings where our internal performance across all business functions is discussed against our commitments to LABC. Actions taken and monitored to improve our service delivery/proposition. Ensuring a team approach Is taken to the management of key LABC stakeholders. Engaging appropriate stakeholders directly with LABC and its clients to widen and deepen our relationship. Proposition Development and Market Insight: Working with Marketing, lead the development and ongoing refresh of a value proposition for LABC Delivering a proposition that makes it "Easy to do business with us" Strategically and continually review market trends and competitor activity to identify: opportunities which will maximize our market presence and provide sustainable financial profit monitor any threats within the market and interpret the potential impact on MD Groups service delivery and the LABC offering. Skills & Experience Strong sales and relationship management experience gained in relevant insurance environment. Strong strategic account management development capability Strong commercial awareness with demonstrable negotiation and influencing skills Ability to build and maintain strong client relationships Comprehensive understanding of insurance business processes Exceptional internal stakeholder management, Demonstrable coaching and mentoring experience Strategic and business planning experience Experience of high-level decision making Demonstrable management and leadership experience with ability to inspire and motivate team members to achieve exceptional results Excellent interpersonal and communication skills Qualifications and Educational Requirements: CII Level 3 Certificate in Insurance desirable Personal Attributes Confident and assertive, with a strong sense of self-awareness and emotional intelligence Demonstrated integrity and trustworthiness, with a proven track record of acting with transparency, honesty, ownership, and accountability Self-motivated with a proactive approach to problem-solving and decision-making Collaborative approach to business goals and team targets Pragmatic decision-maker with analytical and reasoning skills Resilience and adaptability, with the ability to navigate complex and ambiguous situations Diversity, Equity & Inclusion At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Benefits 25 days Annual Leave + Bank Holidays + Well-being days 10% Employer Pension contribution, with the opportunity to join a salary sacrifice scheme Eligibility for an Annual Bonus Private Medical Insurance (PMI) Life Assurance (PHI) Hybrid Working available, with office in Birkenhead, Manchester and London
Feb 14, 2026
Full time
About us HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland. HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty. Collectively HSB is the UK and Ireland's only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers. Please see our website for more information. Job title Head of LABC Warranty Sales Location Home-based Division Commercial Reporting to Commercial Director Job Purpose Reporting directly to the Commercial Director, this role will be responsible for formulating, developing and implementing the agreed plans for the Local Authority Building Control Warranty (LABCW) relationship, in order to grow the LABCW portfolio, generate sustainable and profitable growth. Responsible for leading the LABCW Sales team, they will deliver new business acquisition whilst maintaining the required high standards of the business to deliver our proposition. This role will be central to developing the relationship with the LABC membership body as well as LABC organizations at a regional level. This role will be required to work with stakeholders (internal and external) up to and including Board Level and will therefore require an extremely knowledgeable, commercially astute, experienced and dynamic individual with outstanding written and verbal skills together with the ability to adapt communication styles to enable collaborative and successful working relationships at all levels. In addition to leading on the strategic development of the LABC account ensuring their needs are met, the role will also be responsible for managing and coordinating the involvement of all key MD Group functional colleagues to ensure LABC are supported and their requirements met. Key Responsibilities Client Relationship Management: Accountable for the strategic development of LABC relationships working at senior and Board level to ensure alignment with key business objectives and that LABC needs are met Develop and maintain strong, trusted relationships with key decision-makers across the LABC matrix, ensuring high levels of customer satisfaction and loyalty. Accountable for the development and implementation of the LABC strategy that will enable the successful achievement of business and financial objectives and targets, and attain the desired financial growth in the identified target sectors Account Planning and Management: Develop strategic account plans, and execute sales strategies to drive revenue growth and expand the company's footprint within LABC Conduct regular business reviews, analyse client needs, and develop tailored solutions to meet LABC needs, ensuring alignment with the company's offerings and strategic objectives. Sales and Revenue Growth: Lead and develop the LABC Sales Team, so that productive and mutually beneficial relationships are engendered and strategically developed to maximise future business opportunities and maximise return on HSB Building Warranty's investment. Undertake regular performance appraisals with all reporting team members, identifying individual development needs of team members to ensure performance is addressed effectively and promptly Effectively coach and mentor the LABC sales team to a highly resourceful and experienced team that can deliver a high standard of service to LABC clients and customers. Ensure the CRM/Pipeline, commercial collateral is fully utilised and updated to accurately document profiles and contacts, detail potential future business opportunities and monitor progress and completion of business opportunities Ensure the team are always compliant with HSB Building Warranty business standards, processes and procedures and that revised procedures to meeting changing compliance requirements are effectively implemented Stakeholder Management: Build and maintain strong relationships with internal stakeholders, to ensure seamless delivery of our proposition to LABC. Ensure key business functions have clear understanding and objectives around the agreed delivery promises for LABC clients/customers. Head of LABCW Sales will conduct regular internal review meetings where our internal performance across all business functions is discussed against our commitments to LABC. Actions taken and monitored to improve our service delivery/proposition. Ensuring a team approach Is taken to the management of key LABC stakeholders. Engaging appropriate stakeholders directly with LABC and its clients to widen and deepen our relationship. Proposition Development and Market Insight: Working with Marketing, lead the development and ongoing refresh of a value proposition for LABC Delivering a proposition that makes it "Easy to do business with us" Strategically and continually review market trends and competitor activity to identify: opportunities which will maximize our market presence and provide sustainable financial profit monitor any threats within the market and interpret the potential impact on MD Groups service delivery and the LABC offering. Skills & Experience Strong sales and relationship management experience gained in relevant insurance environment. Strong strategic account management development capability Strong commercial awareness with demonstrable negotiation and influencing skills Ability to build and maintain strong client relationships Comprehensive understanding of insurance business processes Exceptional internal stakeholder management, Demonstrable coaching and mentoring experience Strategic and business planning experience Experience of high-level decision making Demonstrable management and leadership experience with ability to inspire and motivate team members to achieve exceptional results Excellent interpersonal and communication skills Qualifications and Educational Requirements: CII Level 3 Certificate in Insurance desirable Personal Attributes Confident and assertive, with a strong sense of self-awareness and emotional intelligence Demonstrated integrity and trustworthiness, with a proven track record of acting with transparency, honesty, ownership, and accountability Self-motivated with a proactive approach to problem-solving and decision-making Collaborative approach to business goals and team targets Pragmatic decision-maker with analytical and reasoning skills Resilience and adaptability, with the ability to navigate complex and ambiguous situations Diversity, Equity & Inclusion At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Benefits 25 days Annual Leave + Bank Holidays + Well-being days 10% Employer Pension contribution, with the opportunity to join a salary sacrifice scheme Eligibility for an Annual Bonus Private Medical Insurance (PMI) Life Assurance (PHI) Hybrid Working available, with office in Birkenhead, Manchester and London
HR Director, EMEA Enterprise (London based) Realize your potential by joining the leading performance-driven advertising company and a proud Great Place to Work Certified employer in the UK As a HR Director and member of the Enterprise Sales leadership team, you will shape and deliver the people strategy for EMEA Enterprise Sales (inc. Israel), coach leaders, and guide organisational and talent decisions critical to business success. The role requires the ability to navigate and balance differing perspectives, building strong, credible relationships and influencing effectively with stakeholders at all levels of the organisation. This role requires a highly hands on approach: staying close to leaders and employees, supporting day to day people decisions using sound judgement and experience, and maintaining trust while operating in a fast paced, commercially driven environment. In parallel, the role carries a regional, cross functional lens, requiring a strong understanding of local market dynamics, employment legislation, employee relations, and benefits across EMEA. While not owning people priorities for the entire region, you will maintain active visibility of region wide themes and risks, advise on employee relations matters, and ensure decisions are made within a broader global context and aligned to global guidance wherever possible. This is a role for someone who is comfortable rolling up their sleeves as well as operating strategically, while remaining closely involved in the day to day issues that matter to the business and to employees. The role includes management responsibility for an EMEA Benefits Advisor and an HR Business Partner. To thrive in this role, you'll need: Deep expertise as a senior HRBP or HR Director with extensive knowledge of EMEA employment law, employee relations, and cultural nuance. The ability to operate hands on in complex, fast moving, matrixed environments. A commercial mindset, with the ability to link people decisions directly to business outcomes. Strength with data and insight, while remaining grounded in day to day business realities. Credible and clear communication skills, with a focus on building trust and a willingness to roll up your sleeves. Strong judgment and experience to support day to day people decisions in a fast paced environment. Proven ability to navigate and balance differing perspectives and influence stakeholders at all levels. Bonus points if you have: Supported sales teams How you'll make an impact: The day in the life of our HR leadership is diverse; you can find yourself acting as a trusted advisor to senior leaders, identifying emerging regional risks, or collaborating with global HR counterparts to calibrate our approach. Key responsibilities include: Strategic Partnering (Hands On): Influence people, talent, and organisational decisions early; partner directly on workforce planning, succession, and organisation design. Regional Insight & Risk Lens: Identify cross functional themes and emerging issues across EMEA, providing direct advice on ER matters to ensure alignment with local legal requirements. Global Context & Alignment: Ensure decisions are made with awareness of wider regional and global implications, escalating material issues to the Head of Global HR. HR Delivery & Ways of Working: Work closely with the HR Shared Service Centre to ensure effective delivery and transition location agnostic activities to the SSC. Business Connection: Stay closely connected to leaders and employees to understand sentiment and performance, intervening pragmatically with clarity and follow through. Team Leadership: Manage the EMEA Benefits Advisor and the HRBP, model calm, fair, and practical leadership by acting decisively and challenging constructively. About Taboola Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Realize, Taboola's powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola's technology to grow audience and revenue, enabling Realize to offer unique data, specialised algorithms, and unmatched scale. Why Taboola? If you ask Taboolars what they love about working here, they'll tell you that they've been empowered to realise their full potential while growing and learning from and with smart and talented people. They'll also share more about: Adam Singolda, Taboola Founder and CEO says; "You can copy anything from another business but you can't copy a company's culture." Well being: With an office culture that's international, social and supportive, Taboola offers very generous benefits including 25 days holiday, excellent health insurance, some flexible working, free breakfast and lunch every day, stock options and Perkbox to name just a few. Flexibility: We offer a hybrid work schedule with 3 days in office with an option to come in more often if desired. Work with some of the biggest names: Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda. Ready to realise your potential? Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need. By submitting your application/CV, you consent that any personal information you provide will be subject to Taboola's Employee Data Policy: ( ) Please review our policy carefully before submitting any of your personal information. You may contact us at with any questions about how we collect or use your personal information, or your applicable rights.
Feb 10, 2026
Full time
HR Director, EMEA Enterprise (London based) Realize your potential by joining the leading performance-driven advertising company and a proud Great Place to Work Certified employer in the UK As a HR Director and member of the Enterprise Sales leadership team, you will shape and deliver the people strategy for EMEA Enterprise Sales (inc. Israel), coach leaders, and guide organisational and talent decisions critical to business success. The role requires the ability to navigate and balance differing perspectives, building strong, credible relationships and influencing effectively with stakeholders at all levels of the organisation. This role requires a highly hands on approach: staying close to leaders and employees, supporting day to day people decisions using sound judgement and experience, and maintaining trust while operating in a fast paced, commercially driven environment. In parallel, the role carries a regional, cross functional lens, requiring a strong understanding of local market dynamics, employment legislation, employee relations, and benefits across EMEA. While not owning people priorities for the entire region, you will maintain active visibility of region wide themes and risks, advise on employee relations matters, and ensure decisions are made within a broader global context and aligned to global guidance wherever possible. This is a role for someone who is comfortable rolling up their sleeves as well as operating strategically, while remaining closely involved in the day to day issues that matter to the business and to employees. The role includes management responsibility for an EMEA Benefits Advisor and an HR Business Partner. To thrive in this role, you'll need: Deep expertise as a senior HRBP or HR Director with extensive knowledge of EMEA employment law, employee relations, and cultural nuance. The ability to operate hands on in complex, fast moving, matrixed environments. A commercial mindset, with the ability to link people decisions directly to business outcomes. Strength with data and insight, while remaining grounded in day to day business realities. Credible and clear communication skills, with a focus on building trust and a willingness to roll up your sleeves. Strong judgment and experience to support day to day people decisions in a fast paced environment. Proven ability to navigate and balance differing perspectives and influence stakeholders at all levels. Bonus points if you have: Supported sales teams How you'll make an impact: The day in the life of our HR leadership is diverse; you can find yourself acting as a trusted advisor to senior leaders, identifying emerging regional risks, or collaborating with global HR counterparts to calibrate our approach. Key responsibilities include: Strategic Partnering (Hands On): Influence people, talent, and organisational decisions early; partner directly on workforce planning, succession, and organisation design. Regional Insight & Risk Lens: Identify cross functional themes and emerging issues across EMEA, providing direct advice on ER matters to ensure alignment with local legal requirements. Global Context & Alignment: Ensure decisions are made with awareness of wider regional and global implications, escalating material issues to the Head of Global HR. HR Delivery & Ways of Working: Work closely with the HR Shared Service Centre to ensure effective delivery and transition location agnostic activities to the SSC. Business Connection: Stay closely connected to leaders and employees to understand sentiment and performance, intervening pragmatically with clarity and follow through. Team Leadership: Manage the EMEA Benefits Advisor and the HRBP, model calm, fair, and practical leadership by acting decisively and challenging constructively. About Taboola Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Realize, Taboola's powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola's technology to grow audience and revenue, enabling Realize to offer unique data, specialised algorithms, and unmatched scale. Why Taboola? If you ask Taboolars what they love about working here, they'll tell you that they've been empowered to realise their full potential while growing and learning from and with smart and talented people. They'll also share more about: Adam Singolda, Taboola Founder and CEO says; "You can copy anything from another business but you can't copy a company's culture." Well being: With an office culture that's international, social and supportive, Taboola offers very generous benefits including 25 days holiday, excellent health insurance, some flexible working, free breakfast and lunch every day, stock options and Perkbox to name just a few. Flexibility: We offer a hybrid work schedule with 3 days in office with an option to come in more often if desired. Work with some of the biggest names: Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda. Ready to realise your potential? Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need. By submitting your application/CV, you consent that any personal information you provide will be subject to Taboola's Employee Data Policy: ( ) Please review our policy carefully before submitting any of your personal information. You may contact us at with any questions about how we collect or use your personal information, or your applicable rights.
Overview Area Director of Partnerships (Remote Estate Agency Model) Role Title: Area Director of Partnerships Covering: East Midlands Role Purpose: The Area Director is responsible for leading, scaling, and optimising estate agency performance across a defined team and/or geographic area within our remote-working Partnership operating model. The role focuses on delivery of strategic growth as laid out in our Target Operating Model for Partnerships. Defined by recruitment and retention and development of people to create commercial growth, people leadership, compliance, and consistent service delivery, ensuring high performance without reliance on physical branches. Role Benefits: Basic salary range of £45,000 - £55,000 Per year On target earnings of up to £85,000 Per year Company Car or monthly Car Allowance Key Responsibilities Commercial Performance & Growth Deliver agreed revenue, profit, and market share targets across a defined area/team. Drive instruction levels, conversion rates, and average fee performance Analyse performance data and implement corrective action where required. Identify growth opportunities, new Partnerships, and talent expansion areas. Recruitment & Retention Attract Talent to the business, through networking, building relationships and creating a strong pipeline of candidates. Lead with a robust, fair and consistent interview process, ensure candidates fit the cultural and commercial capability of the role. Partner with internal recruitment to execute area recruitment strategies and maintain headcount at agreed levels. Ensure all new recruits receive a structured, high quality on-boarding experience. Provide mentoring and high visibility leadership, during the first 90 days of a new recruit's service. Leadership & People Management (Remote Teams) Lead, coach, and performance-manage Partners. Foster a high-performance, accountable, and collaborative remote culture Conduct regular virtual one-to-ones, performance reviews, and team meetings Execute effective recruitment, onboarding, and retention of top-performing agents. Operational Excellence Ensure consistent application of processes, systems, and best practice Act as escalation point for complex transactions, complaints, or service issues Create strong collaborative working relationships between Partners and Support services - Nexus, Marketing, Branch network, to enable efficient workflows. Monitor service standards, customer satisfaction, and brand reputation. Compliance & Risk Management Ensure full compliance with estate agency legislation, AML, GDPR, and company policies. Monitor audit outcomes and implement improvements where required. Promote a strong compliance-first culture across remote teams. Brand & Market Representation Act as a brand ambassador within the area. Build strong relationships with local partners, introducers, and stakeholders. Support marketing initiatives and localised/centralised campaigns. Maintain consistent brand standards across all Partnerships. Strategic Contribution Contribute to regional and national strategy development. Provide insight on market trends, competitor activity, and customer behaviour. Support change initiatives, technology adoption, and continuous improvement. Key Performance Indicators (KPIs) Revenue and profitability per Partnership - delivering accountability to annual branch budget. Recruit to build and maintain operational structure in line with agreed budgets. Weekly Instruction run rate/Partner. Average fee achieved at instruction and exchange. Customer satisfaction and complaint resolution. Compliance audit results. Team engagement, retention, and productivity. Skills & Competencies Essential Proven leadership experience within estate agency. Strong commercial acumen and data-driven decision making. Excellent communication and influencing skills. High emotional intelligence and coaching capability. Desirable Experience within hybrid, self-employed, or multi-branch network agency models Familiarity with CRM, digital marketing platforms, and PropTech tools. Change management or scale-up experience. Personal Attributes Self-motivated and results focused. Comfortable operating with autonomy and accountability. Adaptable and resilient in a fast-changing environment. Values-led leader who inspires/builds trust and consistency. Working Pattern Remote-first role with travel required within the area and to HQ based meetings. 40 hours a week, remote working aligned to business and customer needs. The Finer Details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies:Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Feb 08, 2026
Full time
Overview Area Director of Partnerships (Remote Estate Agency Model) Role Title: Area Director of Partnerships Covering: East Midlands Role Purpose: The Area Director is responsible for leading, scaling, and optimising estate agency performance across a defined team and/or geographic area within our remote-working Partnership operating model. The role focuses on delivery of strategic growth as laid out in our Target Operating Model for Partnerships. Defined by recruitment and retention and development of people to create commercial growth, people leadership, compliance, and consistent service delivery, ensuring high performance without reliance on physical branches. Role Benefits: Basic salary range of £45,000 - £55,000 Per year On target earnings of up to £85,000 Per year Company Car or monthly Car Allowance Key Responsibilities Commercial Performance & Growth Deliver agreed revenue, profit, and market share targets across a defined area/team. Drive instruction levels, conversion rates, and average fee performance Analyse performance data and implement corrective action where required. Identify growth opportunities, new Partnerships, and talent expansion areas. Recruitment & Retention Attract Talent to the business, through networking, building relationships and creating a strong pipeline of candidates. Lead with a robust, fair and consistent interview process, ensure candidates fit the cultural and commercial capability of the role. Partner with internal recruitment to execute area recruitment strategies and maintain headcount at agreed levels. Ensure all new recruits receive a structured, high quality on-boarding experience. Provide mentoring and high visibility leadership, during the first 90 days of a new recruit's service. Leadership & People Management (Remote Teams) Lead, coach, and performance-manage Partners. Foster a high-performance, accountable, and collaborative remote culture Conduct regular virtual one-to-ones, performance reviews, and team meetings Execute effective recruitment, onboarding, and retention of top-performing agents. Operational Excellence Ensure consistent application of processes, systems, and best practice Act as escalation point for complex transactions, complaints, or service issues Create strong collaborative working relationships between Partners and Support services - Nexus, Marketing, Branch network, to enable efficient workflows. Monitor service standards, customer satisfaction, and brand reputation. Compliance & Risk Management Ensure full compliance with estate agency legislation, AML, GDPR, and company policies. Monitor audit outcomes and implement improvements where required. Promote a strong compliance-first culture across remote teams. Brand & Market Representation Act as a brand ambassador within the area. Build strong relationships with local partners, introducers, and stakeholders. Support marketing initiatives and localised/centralised campaigns. Maintain consistent brand standards across all Partnerships. Strategic Contribution Contribute to regional and national strategy development. Provide insight on market trends, competitor activity, and customer behaviour. Support change initiatives, technology adoption, and continuous improvement. Key Performance Indicators (KPIs) Revenue and profitability per Partnership - delivering accountability to annual branch budget. Recruit to build and maintain operational structure in line with agreed budgets. Weekly Instruction run rate/Partner. Average fee achieved at instruction and exchange. Customer satisfaction and complaint resolution. Compliance audit results. Team engagement, retention, and productivity. Skills & Competencies Essential Proven leadership experience within estate agency. Strong commercial acumen and data-driven decision making. Excellent communication and influencing skills. High emotional intelligence and coaching capability. Desirable Experience within hybrid, self-employed, or multi-branch network agency models Familiarity with CRM, digital marketing platforms, and PropTech tools. Change management or scale-up experience. Personal Attributes Self-motivated and results focused. Comfortable operating with autonomy and accountability. Adaptable and resilient in a fast-changing environment. Values-led leader who inspires/builds trust and consistency. Working Pattern Remote-first role with travel required within the area and to HQ based meetings. 40 hours a week, remote working aligned to business and customer needs. The Finer Details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies:Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Overview Area Director of Partnerships (Remote Estate Agency Model) Role Title: Area Director of Partnerships Covering: West Midlands Role Purpose: The Area Director is responsible for leading, scaling, and optimising estate agency performance across a defined team and/or geographic area within our remote-working Partnership operating model. The role focuses on delivery of strategic growth as laid out in our Target Operating Model for Partnerships. Defined by recruitment and retention and development of people to create commercial growth, people leadership, compliance, and consistent service delivery, ensuring high performance without reliance on physical branches. Role Benefits: Basic salary range of £45,000 - £55,000 Per year On target earnings of up to £85,000 Per year Company Car or monthly Car Allowance Key Responsibilities Commercial Performance & Growth Deliver agreed revenue, profit, and market share targets across a defined area/team. Drive instruction levels, conversion rates, and average fee performance Analyse performance data and implement corrective action where required. Identify growth opportunities, new Partnerships, and talent expansion areas. Recruitment & Retention Attract Talent to the business, through networking, building relationships and creating a strong pipeline of candidates. Lead with a robust, fair and consistent interview process, ensure candidates fit the cultural and commercial capability of the role. Partner with internal recruitment to execute area recruitment strategies and maintain headcount at agreed levels. Ensure all new recruits receive a structured, high quality on-boarding experience. Provide mentoring and high visibility leadership, during the first 90 days of a new recruit's service. Leadership & People Management (Remote Teams) Lead, coach, and performance-manage Partners. Foster a high-performance, accountable, and collaborative remote culture Conduct regular virtual one-to-ones, performance reviews, and team meetings Execute effective recruitment, onboarding, and retention of top-performing agents. Operational Excellence Ensure consistent application of processes, systems, and best practice Act as escalation point for complex transactions, complaints, or service issues Create strong collaborative working relationships between Partners and Support services - Nexus, Marketing, Branch network, to enable efficient workflows. Monitor service standards, customer satisfaction, and brand reputation. Compliance & Risk Management Ensure full compliance with estate agency legislation, AML, GDPR, and company policies. Monitor audit outcomes and implement improvements where required. Promote a strong compliance-first culture across remote teams. Brand & Market Representation Act as a brand ambassador within the area. Build strong relationships with local partners, introducers, and stakeholders. Support marketing initiatives and localised/centralised campaigns. Maintain consistent brand standards across all Partnerships. Strategic Contribution Contribute to regional and national strategy development. Provide insight on market trends, competitor activity, and customer behaviour. Support change initiatives, technology adoption, and continuous improvement. Key Performance Indicators (KPIs) Revenue and profitability per Partnership - delivering accountability to annual branch budget. Recruit to build and maintain operational structure in line with agreed budgets. Weekly Instruction run rate/Partner. Average fee achieved at instruction and exchange. Customer satisfaction and complaint resolution. Compliance audit results. Team engagement, retention, and productivity. Skills & Competencies Essential Proven leadership experience within estate agency. Strong commercial acumen and data-driven decision making. Excellent communication and influencing skills. High emotional intelligence and coaching capability. Desirable Experience within hybrid, self-employed, or multi-branch network agency models Familiarity with CRM, digital marketing platforms, and PropTech tools. Change management or scale-up experience. Personal Attributes Self-motivated and results focused. Comfortable operating with autonomy and accountability. Adaptable and resilient in a fast-changing environment. Values-led leader who inspires/builds trust and consistency. Working Pattern Remote-first role with travel required within the area and to HQ based meetings. 40 hours a week, remote working aligned to business and customer needs. The Finer Details We are currently conducting some interviews using video software.To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.To All Recruitment Agencies:Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location.Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Feb 08, 2026
Full time
Overview Area Director of Partnerships (Remote Estate Agency Model) Role Title: Area Director of Partnerships Covering: West Midlands Role Purpose: The Area Director is responsible for leading, scaling, and optimising estate agency performance across a defined team and/or geographic area within our remote-working Partnership operating model. The role focuses on delivery of strategic growth as laid out in our Target Operating Model for Partnerships. Defined by recruitment and retention and development of people to create commercial growth, people leadership, compliance, and consistent service delivery, ensuring high performance without reliance on physical branches. Role Benefits: Basic salary range of £45,000 - £55,000 Per year On target earnings of up to £85,000 Per year Company Car or monthly Car Allowance Key Responsibilities Commercial Performance & Growth Deliver agreed revenue, profit, and market share targets across a defined area/team. Drive instruction levels, conversion rates, and average fee performance Analyse performance data and implement corrective action where required. Identify growth opportunities, new Partnerships, and talent expansion areas. Recruitment & Retention Attract Talent to the business, through networking, building relationships and creating a strong pipeline of candidates. Lead with a robust, fair and consistent interview process, ensure candidates fit the cultural and commercial capability of the role. Partner with internal recruitment to execute area recruitment strategies and maintain headcount at agreed levels. Ensure all new recruits receive a structured, high quality on-boarding experience. Provide mentoring and high visibility leadership, during the first 90 days of a new recruit's service. Leadership & People Management (Remote Teams) Lead, coach, and performance-manage Partners. Foster a high-performance, accountable, and collaborative remote culture Conduct regular virtual one-to-ones, performance reviews, and team meetings Execute effective recruitment, onboarding, and retention of top-performing agents. Operational Excellence Ensure consistent application of processes, systems, and best practice Act as escalation point for complex transactions, complaints, or service issues Create strong collaborative working relationships between Partners and Support services - Nexus, Marketing, Branch network, to enable efficient workflows. Monitor service standards, customer satisfaction, and brand reputation. Compliance & Risk Management Ensure full compliance with estate agency legislation, AML, GDPR, and company policies. Monitor audit outcomes and implement improvements where required. Promote a strong compliance-first culture across remote teams. Brand & Market Representation Act as a brand ambassador within the area. Build strong relationships with local partners, introducers, and stakeholders. Support marketing initiatives and localised/centralised campaigns. Maintain consistent brand standards across all Partnerships. Strategic Contribution Contribute to regional and national strategy development. Provide insight on market trends, competitor activity, and customer behaviour. Support change initiatives, technology adoption, and continuous improvement. Key Performance Indicators (KPIs) Revenue and profitability per Partnership - delivering accountability to annual branch budget. Recruit to build and maintain operational structure in line with agreed budgets. Weekly Instruction run rate/Partner. Average fee achieved at instruction and exchange. Customer satisfaction and complaint resolution. Compliance audit results. Team engagement, retention, and productivity. Skills & Competencies Essential Proven leadership experience within estate agency. Strong commercial acumen and data-driven decision making. Excellent communication and influencing skills. High emotional intelligence and coaching capability. Desirable Experience within hybrid, self-employed, or multi-branch network agency models Familiarity with CRM, digital marketing platforms, and PropTech tools. Change management or scale-up experience. Personal Attributes Self-motivated and results focused. Comfortable operating with autonomy and accountability. Adaptable and resilient in a fast-changing environment. Values-led leader who inspires/builds trust and consistency. Working Pattern Remote-first role with travel required within the area and to HQ based meetings. 40 hours a week, remote working aligned to business and customer needs. The Finer Details We are currently conducting some interviews using video software.To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.To All Recruitment Agencies:Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location.Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Calnex Solutions is a growing and successful global technology company based in Scotland with additional offices in Belfast and Stevenage. We design, produce and market test instrumentation and solutions for network synchronization and network emulation, enabling our customers to validate the performance of the critical infrastructure associated with the telecoms networks. We have a supportive and collaborative culture working closely with colleagues across the UK and around the world, including Italy, Finland, the Americas, Canada, India, China, Japan and Taiwan. To further strengthen our partner ecosystem, we are creating a new leadership role to ensure our global sales team and partners receive world-class operational support from Calnex Solutions. This role can be based at our HQ in Linlithgow, Scotland, or at one of our UK offices in Stevenage or Belfast for candidates within commuting distance. We're also open to applicants based elsewhere in the UK who can work remotely and travel to the office when required. Role Overview Reporting to the VP of Sales, the Sales Operations Manager/Director will establish and lead a new global sales and partner operations function at Calnex. This team will be responsible for providing the systems, processes and procedures required to achieve operational excellence across Calnex's commercial team and network of sales partners worldwide. The Sales Operations Manager/Director is responsible for the management and evolution of Calnex's sales operations and global partner programs, supporting the VP of Sales to create scalable systems and processes for onboarding, contracting, enablement, communication, support, management, and reporting across our partner network in support of the regional field sales teams and Calnex business. The role requires a balance of strategic vision and hands-on execution, building a high-performing support function, aligning internal resources, and ensuring our sales teams and partners are successful with the tools, knowledge, and support needed to deliver growth efficiently and effectively. Sales Capabilities and Partner Enablement Defining, building, scaling the tools, processes, programs, and capabilities that enable our global sales organisation and global sales partners to operate with excellence. Segmentation, classification and organisation of Calnex's global partner base, developing partner programs that can be accessed via the Calnex PRM System (under development). Management of demo and loan pools, deal registration processes, sales sharepoint site, and all direct sales and customer service procedures. Support product launches, ensuring partners can access relevant content, effective notifications, and training on new product/feature releases, marketing campaigns and sales initiatives via PRM. New partner onboarding and enablement, creating the programs for new and existing partners to be successful with Calnex products and services. Recruit and lead a small team, focussed on empowering Calnex sellers and partners through streamlined workflows, data-driven processes, effective tools, and emerging technologies. Work cross-functionally with Sales, Marketing, Product, Finance, and Operations leaders to understand business needs and translate them into scalable, repeatable capabilities that drive productivity, consistency, and revenue growth outcomes. Strategy and Leadership This is a strategic, high-impact leadership role reporting to the VP of Sales with visibility across the commercial organisation and partner network. Develop the long-term vision and roadmap for sales capabilities in alignment with Calnex's partner-centric strategy. Lead and mentor a high-performing team across process design, capability development, tool enablement, partner programs and services, and change management. Serve as strategic partner for VP of Sales and commercial leaders on capability needs, pain points, and operational priorities. Champions customer and partner satisfaction and quality of service across all parts of the organisation. Sales Capabilities and Tooling Lead the prioritisation, development, and adoption of new and existing sales tools including the Calnex PRM system, Netsuite CRM system, and Act-on Lead Generation tool. Lead the finalisation and implementation of the Calnex/Mindmatrix PRM system. Evaluate the options and industry solutions, benchmark them against internal capabilities, and develop robust business cases and recommendations. Lead contracting and renewals processes, embedding robust systems for engaging and reviewing contractual terms and agreements. Collaborate with cross-functional teams to identify capability gaps and deliver solutions that support global teams at scale. Champion AI-driven capabilities and ensure they are integrated effectively into sales workflows. Change Management and Adoption Drive organisational readiness and enablement for new tools, processes, programs, and ways of working. Develop communication and rollout plans to ensure high adoption across geographies and sales partner channels. Measure adoption, effectiveness, and ROI of capabilities and programs, and make data-driven improvements. Ensure sales processes remain compliant with the IMS and ISO9001 and ISO45001 requirements, and that audit issues and improvement suggestions are evaluated and actioned within a timely manner. Skills and Experience 10+ years of experience in Sales Operations, Commercial Operations, Revenue Operations, or related operations lead functions. 5+ years in a leadership role recruiting and managing teams across process, programs, tooling, or capability development. Proven track record designing and scaling sales processes, managing commercial compliance and partner enablement programs in a global organisation where partnerships with resellers are central. Deep expertise in Sales technology (CRM, PRM, automation tools, enablement platforms, Reports and Dashboards). Experience implementing or integrating AI-powered capabilities or automation initiatives. Strong stakeholder management skills with the ability to influence senior leaders. Exceptional communication, strategic thinking, and project leadership abilities. Comfortable operating in a complex sales environment, navigating ambiguity, and building structure in evolving business environments. Preferred Proven results in a similar technology company, or matrixed organisation. Expertise building capabilities for both internal sales teams and partner reseller networks. Experience working with commercial contract review processes. Background in change management, continuous improvement, or process excellence projects and frameworks. Calnex is an inclusive, supportive, and growing company with a strong focus on employee engagement and wellbeing. We strive to provide a working environment that develops and challenges our employees. We reward success and offer competitive salaries. Our comprehensive benefits package includes a contributory pension plan, flexible holidays, life assurance, critical illness cover, private healthcare, performance bonus and an opportunity to join the Calnex Employee Share Incentive Plan. Calnex operates a hybrid working model that supports effective collaboration and a healthy work-life balance. This typically involves two days a week in the office (Tuesday and Thursday), with the option to work from home on other days, depending on the requirements of the role and the business. Please take a look at our website to find out more about what we do and what it's like to be an employee at Calnex! In consideration of the General Data Protection Regulation (GDPR), please be aware that by applying for a role in Calnex Solutions directly or via an intermediary you are giving permission for us to retain certain personal information for a period of up to two years. That information includes your CV, cover letter or any other correspondence relating to your application and any notes we may take at interview.
Feb 04, 2026
Full time
Calnex Solutions is a growing and successful global technology company based in Scotland with additional offices in Belfast and Stevenage. We design, produce and market test instrumentation and solutions for network synchronization and network emulation, enabling our customers to validate the performance of the critical infrastructure associated with the telecoms networks. We have a supportive and collaborative culture working closely with colleagues across the UK and around the world, including Italy, Finland, the Americas, Canada, India, China, Japan and Taiwan. To further strengthen our partner ecosystem, we are creating a new leadership role to ensure our global sales team and partners receive world-class operational support from Calnex Solutions. This role can be based at our HQ in Linlithgow, Scotland, or at one of our UK offices in Stevenage or Belfast for candidates within commuting distance. We're also open to applicants based elsewhere in the UK who can work remotely and travel to the office when required. Role Overview Reporting to the VP of Sales, the Sales Operations Manager/Director will establish and lead a new global sales and partner operations function at Calnex. This team will be responsible for providing the systems, processes and procedures required to achieve operational excellence across Calnex's commercial team and network of sales partners worldwide. The Sales Operations Manager/Director is responsible for the management and evolution of Calnex's sales operations and global partner programs, supporting the VP of Sales to create scalable systems and processes for onboarding, contracting, enablement, communication, support, management, and reporting across our partner network in support of the regional field sales teams and Calnex business. The role requires a balance of strategic vision and hands-on execution, building a high-performing support function, aligning internal resources, and ensuring our sales teams and partners are successful with the tools, knowledge, and support needed to deliver growth efficiently and effectively. Sales Capabilities and Partner Enablement Defining, building, scaling the tools, processes, programs, and capabilities that enable our global sales organisation and global sales partners to operate with excellence. Segmentation, classification and organisation of Calnex's global partner base, developing partner programs that can be accessed via the Calnex PRM System (under development). Management of demo and loan pools, deal registration processes, sales sharepoint site, and all direct sales and customer service procedures. Support product launches, ensuring partners can access relevant content, effective notifications, and training on new product/feature releases, marketing campaigns and sales initiatives via PRM. New partner onboarding and enablement, creating the programs for new and existing partners to be successful with Calnex products and services. Recruit and lead a small team, focussed on empowering Calnex sellers and partners through streamlined workflows, data-driven processes, effective tools, and emerging technologies. Work cross-functionally with Sales, Marketing, Product, Finance, and Operations leaders to understand business needs and translate them into scalable, repeatable capabilities that drive productivity, consistency, and revenue growth outcomes. Strategy and Leadership This is a strategic, high-impact leadership role reporting to the VP of Sales with visibility across the commercial organisation and partner network. Develop the long-term vision and roadmap for sales capabilities in alignment with Calnex's partner-centric strategy. Lead and mentor a high-performing team across process design, capability development, tool enablement, partner programs and services, and change management. Serve as strategic partner for VP of Sales and commercial leaders on capability needs, pain points, and operational priorities. Champions customer and partner satisfaction and quality of service across all parts of the organisation. Sales Capabilities and Tooling Lead the prioritisation, development, and adoption of new and existing sales tools including the Calnex PRM system, Netsuite CRM system, and Act-on Lead Generation tool. Lead the finalisation and implementation of the Calnex/Mindmatrix PRM system. Evaluate the options and industry solutions, benchmark them against internal capabilities, and develop robust business cases and recommendations. Lead contracting and renewals processes, embedding robust systems for engaging and reviewing contractual terms and agreements. Collaborate with cross-functional teams to identify capability gaps and deliver solutions that support global teams at scale. Champion AI-driven capabilities and ensure they are integrated effectively into sales workflows. Change Management and Adoption Drive organisational readiness and enablement for new tools, processes, programs, and ways of working. Develop communication and rollout plans to ensure high adoption across geographies and sales partner channels. Measure adoption, effectiveness, and ROI of capabilities and programs, and make data-driven improvements. Ensure sales processes remain compliant with the IMS and ISO9001 and ISO45001 requirements, and that audit issues and improvement suggestions are evaluated and actioned within a timely manner. Skills and Experience 10+ years of experience in Sales Operations, Commercial Operations, Revenue Operations, or related operations lead functions. 5+ years in a leadership role recruiting and managing teams across process, programs, tooling, or capability development. Proven track record designing and scaling sales processes, managing commercial compliance and partner enablement programs in a global organisation where partnerships with resellers are central. Deep expertise in Sales technology (CRM, PRM, automation tools, enablement platforms, Reports and Dashboards). Experience implementing or integrating AI-powered capabilities or automation initiatives. Strong stakeholder management skills with the ability to influence senior leaders. Exceptional communication, strategic thinking, and project leadership abilities. Comfortable operating in a complex sales environment, navigating ambiguity, and building structure in evolving business environments. Preferred Proven results in a similar technology company, or matrixed organisation. Expertise building capabilities for both internal sales teams and partner reseller networks. Experience working with commercial contract review processes. Background in change management, continuous improvement, or process excellence projects and frameworks. Calnex is an inclusive, supportive, and growing company with a strong focus on employee engagement and wellbeing. We strive to provide a working environment that develops and challenges our employees. We reward success and offer competitive salaries. Our comprehensive benefits package includes a contributory pension plan, flexible holidays, life assurance, critical illness cover, private healthcare, performance bonus and an opportunity to join the Calnex Employee Share Incentive Plan. Calnex operates a hybrid working model that supports effective collaboration and a healthy work-life balance. This typically involves two days a week in the office (Tuesday and Thursday), with the option to work from home on other days, depending on the requirements of the role and the business. Please take a look at our website to find out more about what we do and what it's like to be an employee at Calnex! In consideration of the General Data Protection Regulation (GDPR), please be aware that by applying for a role in Calnex Solutions directly or via an intermediary you are giving permission for us to retain certain personal information for a period of up to two years. That information includes your CV, cover letter or any other correspondence relating to your application and any notes we may take at interview.
Business Development Director S4 Edinburgh Country: United Kingdom IT STARTS HERE Santander () is evolving from a global, high impact brand into a technology driven organisation, and our people are at the heart of this journey. Together, we are driving a customer centric transformation that values bold thinking, innovation and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. THE DIFFERENCE YOU MAKE The Business Development Team is looking for a Business Development Director based out of Edinburgh. This role reports to the Head of Business Development and works closely with the Regional Director and Corporate Client Relationship Teams as well as Product Solution Teams to drive market origination activity. You will work together to deliver a client centric approach offering relevant banking solutions for prospect clients at the point of origination, building and enhancing Santander's market profile and presence within the Corporate Clients segment, and working collaboratively with other relevant areas of SAN UK. RESPONSIBILITIES Working with the Regional Director to lead New Business delivery in the Region. Working with the Relationship and Product Teams to drive market origination activity as well working collaboratively with all parts of the CCB business to ensure deal conversion for the right new business opportunities. Supporting origination of Internationally focussed/ambitious, sustainable, high growth businesses, as well as working with structured finance to originate M&A, or Growth Capital deals. Building external relationships where your knowledge and understanding of businesses and the Santander Proposition is creating a source of differentiation for Santander with prospects and Key Business Introducers (KBI's). Playing a leading role in co ordinating Corporate and Commercial Banking regional origination & market strategy. Understanding the market opportunity, identifying market trends and creating opportunities. Creating and using client advocacy to demonstrate differentiation. Following an IAM Risk framework, managing all types of risk. WHAT YOU'LL BRING Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring. PROFESSIONAL EXPERIENCE Experience and confidence in origination, including regular cold calling and targeting of leads (Required). A proven track record of delivering results, by winning new Corporate Clients into the Banking sector (Required). A strong awareness of the local region and activity of our competitors in the marketplace (Required). EDUCATION Degree level education (or equivalent experience) in a relevant field such as Business, Finance, Economics, or Accounting (Preferred). Relevant professional banking or finance qualification, such as the Chartered Banker Diploma, ACIB, CFA, or ACCA (or working towards) (Preferred). LANGUAGES Fluent English (spoken and written) - Required. Additional European language skills (e.g. Spanish or Portuguese) - Preferred. HARD SKILLS Strong commercial acumen - deep understanding of corporate banking products, markets, and the wider economic environment (Required). Digital proficiency - confident use of CRM and workflow tools such as Salesforce, nCino, and Office 365 to manage client portfolios and ensure data accuracy (Required). SOFT SKILLS Exceptional relationship management and communication skills - able to engage and influence clients, stakeholders, and colleagues effectively (Required). Leadership and coaching ability - inspires and develops others, fostering a culture of collaboration, performance, and continuous improvement (Required). Resilient and optimistic mindset - approaches challenges positively, demonstrates adaptability, and promotes Santander's values and behaviours (Required). Ability to lead and support local relationship teams to build and maintain a strong origination pipeline of high quality businesses (Preferred). Highly developed interpersonal, negotiation and networking skills (Preferred). WE VALUE YOUR IMPACT 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year. £6,000 car allowance per year. Company funded individual private medical insurance. Protection for you and your family, with company funded death in service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover. Share in Santander's success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services. Competitive rewards that reflect the real impact you make and the value you bring. Wellbeing that goes beyond work - we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support. Support for every life stage - from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support. Time to give back through volunteering opportunities that let you make a difference in the communities we serve. Global growth opportunities to shape your career, learn new skills and explore what's possible across our international network. LOCAL COMPLIANCE At Santander, we're proud to be an inclusive organisation that provides equal opportunities for everyone - regardless of age, gender, disability, civil status, race, religion or sexual orientation. We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates. We want our people to thrive - at work and at home - while delivering the best outcomes for our customers and supporting each other to grow. To make this possible, our roles are site based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro rating for part time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s). RIGHT TO WORK IN THE UK Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made. We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply. If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through email. You can contact us at .
Feb 04, 2026
Full time
Business Development Director S4 Edinburgh Country: United Kingdom IT STARTS HERE Santander () is evolving from a global, high impact brand into a technology driven organisation, and our people are at the heart of this journey. Together, we are driving a customer centric transformation that values bold thinking, innovation and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. THE DIFFERENCE YOU MAKE The Business Development Team is looking for a Business Development Director based out of Edinburgh. This role reports to the Head of Business Development and works closely with the Regional Director and Corporate Client Relationship Teams as well as Product Solution Teams to drive market origination activity. You will work together to deliver a client centric approach offering relevant banking solutions for prospect clients at the point of origination, building and enhancing Santander's market profile and presence within the Corporate Clients segment, and working collaboratively with other relevant areas of SAN UK. RESPONSIBILITIES Working with the Regional Director to lead New Business delivery in the Region. Working with the Relationship and Product Teams to drive market origination activity as well working collaboratively with all parts of the CCB business to ensure deal conversion for the right new business opportunities. Supporting origination of Internationally focussed/ambitious, sustainable, high growth businesses, as well as working with structured finance to originate M&A, or Growth Capital deals. Building external relationships where your knowledge and understanding of businesses and the Santander Proposition is creating a source of differentiation for Santander with prospects and Key Business Introducers (KBI's). Playing a leading role in co ordinating Corporate and Commercial Banking regional origination & market strategy. Understanding the market opportunity, identifying market trends and creating opportunities. Creating and using client advocacy to demonstrate differentiation. Following an IAM Risk framework, managing all types of risk. WHAT YOU'LL BRING Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring. PROFESSIONAL EXPERIENCE Experience and confidence in origination, including regular cold calling and targeting of leads (Required). A proven track record of delivering results, by winning new Corporate Clients into the Banking sector (Required). A strong awareness of the local region and activity of our competitors in the marketplace (Required). EDUCATION Degree level education (or equivalent experience) in a relevant field such as Business, Finance, Economics, or Accounting (Preferred). Relevant professional banking or finance qualification, such as the Chartered Banker Diploma, ACIB, CFA, or ACCA (or working towards) (Preferred). LANGUAGES Fluent English (spoken and written) - Required. Additional European language skills (e.g. Spanish or Portuguese) - Preferred. HARD SKILLS Strong commercial acumen - deep understanding of corporate banking products, markets, and the wider economic environment (Required). Digital proficiency - confident use of CRM and workflow tools such as Salesforce, nCino, and Office 365 to manage client portfolios and ensure data accuracy (Required). SOFT SKILLS Exceptional relationship management and communication skills - able to engage and influence clients, stakeholders, and colleagues effectively (Required). Leadership and coaching ability - inspires and develops others, fostering a culture of collaboration, performance, and continuous improvement (Required). Resilient and optimistic mindset - approaches challenges positively, demonstrates adaptability, and promotes Santander's values and behaviours (Required). Ability to lead and support local relationship teams to build and maintain a strong origination pipeline of high quality businesses (Preferred). Highly developed interpersonal, negotiation and networking skills (Preferred). WE VALUE YOUR IMPACT 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year. £6,000 car allowance per year. Company funded individual private medical insurance. Protection for you and your family, with company funded death in service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover. Share in Santander's success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services. Competitive rewards that reflect the real impact you make and the value you bring. Wellbeing that goes beyond work - we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support. Support for every life stage - from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support. Time to give back through volunteering opportunities that let you make a difference in the communities we serve. Global growth opportunities to shape your career, learn new skills and explore what's possible across our international network. LOCAL COMPLIANCE At Santander, we're proud to be an inclusive organisation that provides equal opportunities for everyone - regardless of age, gender, disability, civil status, race, religion or sexual orientation. We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates. We want our people to thrive - at work and at home - while delivering the best outcomes for our customers and supporting each other to grow. To make this possible, our roles are site based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro rating for part time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s). RIGHT TO WORK IN THE UK Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made. We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply. If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through email. You can contact us at .