Senior Technical Specialist - Infrastructure Operations

Senior Technical Specialist - Infrastructure Operations

The purpose of Infrastructure services is to ensure our services and systems are hosted effectively, securely and efficiently.

The function of Infrastructure services brings all network and hosting infrastructure into a single team which will provide a multi-skilled 24/7 Infra Operations team organised by function and focussed on supporting continual improvement.

The teams are divided into four core areas providing technical and service management expertise:

• Hosting
• Cloud centre of excellence
• Connectivity

Services are delivered to internal customers and NHS organisations.

This is a Senior Technical Specialist role with exposure to a wide array of technologies and applications hosted on premises and on cloud platforms; supporting applications, multiple networks and databases, services, and associated infrastructure and technologies.

It will be necessary to also provide cross team support primarily within the Infrastructure team and across the NHS England programme teams.

The post-holder will have specialised and substantial knowledge of their specialist technology area, have excellent communication skills, be team oriented and proactively respond to new challenges.

Main duties of the job

• Manages relationships between Infrastructure Teams and internal/external stakeholders.
• Supplier management to meet key performance indicators and agreed Service Levels for hosted systems.
• Supporting the Services hosted in the cloud environments and Infrastructure on premises.
• Actively contribute to our technical and operational strategy using your specialist knowledge.
• Pro actively provides input and support to high severity incidents for the multiple critical national systems and environments supporting NHS Live Services.
• Manages and maintains own professional knowledge and development in their technical specialism and embraces development opportunities to support new technologies, frameworks and services including the move to Cloud.

About us

Our work supports the NHS to deliver high quality services for patients and best value for taxpayers.

Our staff bring expertise across hundreds of specialisms - including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial - enabling us to design and deliver high quality NHS services.

We lead the NHS in England by:

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities
• Making the NHS a great place to work, where our people can make a difference and achieve their potential
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation

Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste.

If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process.

Job responsibilities

The post of Senior Technical Specialist has been awarded a Recruitment and Retention Premia (RRP) in response to current labour market conditions. In recognition of this, the role attracts an additional monthly RRP payment equal to 13% per annum.

Please be aware that RRP is non contractual and subject to review.

To meet National Security Vetting requirements, SC clearances require 5 years continuous UK residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years.

Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role will still be considered.

Please make sure you meet these requirements before applying for this role. You dont need to have security clearance level already, however, failure to achieve the requirements for security clearance level after offer, will result in the job offer being withdrawn.

For further advice please check

For further information on National Security Vetting please check National security vetting: clearance levels - GOV.UK, information on the Security Vetting and Clearances Intranet page or contact .

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Secondments

Applicants from within the NHS will be offered on a secondment basis only; agreement should be obtained from their employer prior to submitting the application.

Person Specification Knowledge & Experience

• Significant experience of working in a high pressure enterprise scale environment using ITIL Release, Change, Configuration, and Incident management processes
• Significant understanding of business continuity procedures and solutions
• Demonstrable understanding and knowledge of both Microsoft Windows and Linux / UNIX environments
• Demonstrable understanding and knowledge of both on premises and cloud environments and platforms

Skills

• Effective time management when working on daily workloads and adherence to project timescales
• Structured approach to troubleshooting and fault finding including root cause analysis
• Experience in gathering, understanding, negotiating and documenting customer requirements
• Experience in creating detailed design documentation in support of physical, virtual and cloud based services supporting the following technologies; HP, Cisco UCS Blade and rack mounted server hardware, EMC SAN technology including VNX and Data Domain, Windows Server family, VMware ESX Server/Virtual Centre, TCP/IP/DNS/DHCP/WINS Network and Active Directory

Qualifications

• Educated to master's degree level or equivalent work experience
• ITIL Foundation Qualification or equivalent work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£62,929.70 to £70,830.66 a year (this includes an RRP payment of 13%)