Head of National Payments Vision

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an outstanding payments leader to join our team in the role of Head of National Payments Vision.

The UK Payments market is a vital component of the economy. It is central to our customers, making up the majority of interactions a customer has with their bank. Additionally, the National Payments Vision sets out an ambitious roadmap to re-establish the UK as a global leader within the payments market through new infrastructure and the growth of digital assets and currencies. Within this context, the Head of National Payments Vision role is pivotal in UK RBW's ambitions to truly 'excel in payments'.

You will lead HSBC's strategy and delivery of the National Payments Vision (NPV), with a focus on taking industry leadership through coordinated delivery and advocacy. The role holder will work across the organisation to set and drive HSBC's strategic NPV approach, represent the bank in key industry forums, enable agile infrastructure delivery and strengthen stakeholder engagement. This is a unique opportunity for a visionary payments leader to influence the future of UK payments and deliver lasting impact for our customers and the wider economy.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

• Leadership and Engagement: Provide leadership that embeds the UK RBW strategic ambitions while driving team engagement.
• Role Modelling and Alignment: Act as a senior leader, role modelling leadership principles and ensuring alignment with HSBC culture and values.
• High-Performing Team: Build and maintain a high-performing team capable of articulating and executing a clear strategic vision.
• Talent and Succession Planning: Ensure talent and succession plans are effectively in place to support long-term objectives.
• Champion Inclusivity: Cultivate an inclusive environment that reflects HSBC's brand and supports diverse perspectives and collaboration.
• Manage Industry Relationships: Engage with key industry bodies (e.g., BOE, UK Finance, FCA, HMT) to strengthen relationships and build the payments ecosystem of the future.

• Significant expertise in Cards/payments product management. Must have proven leadership in delivering across customer, commercial and conduct scorecards with large teams.
• Strategic Direction and Stakeholder Engagement. Must have experience in setting strategic direction, galvanizing stakeholders beyond direct management and delivering across the matrix.
• Industry Engagement and Regulatory Expertise. Expertise in managing industry engagements and understanding current and future regulatory environments in payments.
• Leadership and Initiative Delivery. Demonstrated ability to lead and deliver multiple initiatives in parallel effectively.
• Network Building and Relationship Management. Skilled in building effective networks across business areas and developing trust-based relationships.
• Communication and Adaptability. Ability to present complex issues clearly to diverse stakeholders and adapt to rapidly changing priorities under pressure.

This is a hybrid working role with the base location as London, Birmingham, Chester or Leeds.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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