- Leading manufacturing business
- Building a new Team
About Our Client
This role is with a well-established organisation in the industrial/manufacturing industry. They are a medium-sized company focused on delivering operational excellence and innovative solutions. The team is committed to maintaining high standards in technology support.
Job Description
- Provide deskside support for IT-related issues, ensuring minimal disruption to business operations.
- Respond promptly to service requests, troubleshooting hardware and software problems effectively.
- Manage and maintain IT equipment, ensuring optimal performance and reliability.
- Support the installation, configuration, and updates of software and hardware systems.
- Collaborate with the technology department to improve IT support processes and documentation.
- Assist in maintaining IT security protocols and compliance within the organisation.
- Provide technical expertise and guidance to team members and other departments as needed.
- Work on IT projects to enhance system efficiency and user experience.
The Successful Applicant
- Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid)
- Ability to troubleshoot and resolve hardware, software, network, and system issues.
- Line management or team lead experience
- Demonstrated ability to work effectively in a team environment
- ITIL certification or experience
- Excellent communication, customer service, and interpersonal skills
- Experience of Service management tools eg ServiceNOW, SysAID etc
- Willingness to learn new skills and technologies
- At least three years of experience in IT support or similar role
- Knowledge of MS Windows operating system, Microsoft Office
- Ability to troubleshoot and diagnose IT issues and provide solutions
- Attention to detail, accuracy, and quality
- Ability to work under pressure and meet deadlines
What's on Offer
- Competitive salary ranging from £45000 to £55000 per annum.
- Permanent position with opportunities for career growth within the industrial/manufacturing sector.
- Comprehensive benefits package to support your professional and personal well-being.
- Collaborative and supportive company culture in a Manchester-based office.
If you are a motivated Senior Deskside Engineer looking to advance your career in the industrial/manufacturing industry, we encourage you to apply today!