Do you have a proven track record in operations, production, or general management? Scotland's premier commercial wrapping company, have an opportunity for a General Manager to lead our day-to-day operations, coach our talented team, and work closely with the Directors to deliver their next phase of growth. What's in it for you? Continuous professional development and access to manufacturer-led training programmes. A dynamic and professional team environment , built on trust, pride, and a shared commitment to excellence. A large, modern, purpose-built facility equipped to support best-practice installations and efficient operations. Competitive salary package , with potential for performance-related incentives. Behind our success is a close-knit team that lives our values of Supportiveness, Respectfulness, Flexibility, Integrity, and Loyalty . These shape how we work, collaborate, and deliver - for our customers and for each other. We'd love to hear from you if you: Have a proven track record in operations, production, or general management - ideally within manufacturing, graphics, or installation environments. Are an emotionally intelligent leader who knows how to hold people accountable while maintaining engagement and morale. Lead through coaching - developing capability and confidence in others rather than relying on control. Possess strong commercial and strategic judgement, balancing quality with profitability. Are calm, adaptable, and self-aware - able to read the dynamics of a team and adjust your approach accordingly. Communicate clearly, build trust quickly, and thrive in a collaborative environment. About the Role This is a key leadership role - ideal for someone who combines strong operational experience with commercial awareness and the ability to bring out the best in others. You'll lead and support our four department heads (Installation, Production, Design, and Admin), ensuring each area works seamlessly together to deliver projects efficiently, profitably, and to the exceptional standards our clients expect. You'll act as the link between strategy and delivery - balancing a hands-on understanding of operations with the leadership skills to coach, mentor, and empower your team. This role is central to strengthening our structure and scalability as we continue to grow - bringing focus, alignment, and leadership to an ambitious and dynamic business. Key Responsibilities Lead, develop, and mentor department heads, creating clarity, accountability, and alignment across all operational areas. Partner with Directors to translate strategic objectives into operational plans and measurable outcomes. Oversee workflow, scheduling, and quality control to ensure efficiency, profitability, and customer satisfaction. Drive operational improvements and innovation while maintaining a collaborative, people-first culture. Monitor performance, budgets, and KPIs to identify opportunities for growth and improvement. Ensure compliance with health, safety, and quality standards, leading by example in promoting a proactive safety culture. Support open communication between departments and ensure smooth coordination from production to installation. About Us We are Scotland's leading commercial vehicle wrapping company, recognised nationally for our exceptional quality, outstanding customer care, and commitment to excellence. We operate from a purpose-built facility in Hamilton , delivering premium wrap solutions across Scotland and the UK. As an award-winning and accredited company (Avery and Arlon approved) , we pride ourselves on craftsmanship, professionalism, and setting the highest industry standards. Next Steps If this sounds like the next step in your career - leading a skilled, passionate team in a business that's growing, evolving, and values people as much as performance - we'd love to hear from you. if shortlisted, you may be asked to complete a short video interview by our agent Hiring People. please be sure to check your junk/spam
Mar 14, 2026
Full time
Do you have a proven track record in operations, production, or general management? Scotland's premier commercial wrapping company, have an opportunity for a General Manager to lead our day-to-day operations, coach our talented team, and work closely with the Directors to deliver their next phase of growth. What's in it for you? Continuous professional development and access to manufacturer-led training programmes. A dynamic and professional team environment , built on trust, pride, and a shared commitment to excellence. A large, modern, purpose-built facility equipped to support best-practice installations and efficient operations. Competitive salary package , with potential for performance-related incentives. Behind our success is a close-knit team that lives our values of Supportiveness, Respectfulness, Flexibility, Integrity, and Loyalty . These shape how we work, collaborate, and deliver - for our customers and for each other. We'd love to hear from you if you: Have a proven track record in operations, production, or general management - ideally within manufacturing, graphics, or installation environments. Are an emotionally intelligent leader who knows how to hold people accountable while maintaining engagement and morale. Lead through coaching - developing capability and confidence in others rather than relying on control. Possess strong commercial and strategic judgement, balancing quality with profitability. Are calm, adaptable, and self-aware - able to read the dynamics of a team and adjust your approach accordingly. Communicate clearly, build trust quickly, and thrive in a collaborative environment. About the Role This is a key leadership role - ideal for someone who combines strong operational experience with commercial awareness and the ability to bring out the best in others. You'll lead and support our four department heads (Installation, Production, Design, and Admin), ensuring each area works seamlessly together to deliver projects efficiently, profitably, and to the exceptional standards our clients expect. You'll act as the link between strategy and delivery - balancing a hands-on understanding of operations with the leadership skills to coach, mentor, and empower your team. This role is central to strengthening our structure and scalability as we continue to grow - bringing focus, alignment, and leadership to an ambitious and dynamic business. Key Responsibilities Lead, develop, and mentor department heads, creating clarity, accountability, and alignment across all operational areas. Partner with Directors to translate strategic objectives into operational plans and measurable outcomes. Oversee workflow, scheduling, and quality control to ensure efficiency, profitability, and customer satisfaction. Drive operational improvements and innovation while maintaining a collaborative, people-first culture. Monitor performance, budgets, and KPIs to identify opportunities for growth and improvement. Ensure compliance with health, safety, and quality standards, leading by example in promoting a proactive safety culture. Support open communication between departments and ensure smooth coordination from production to installation. About Us We are Scotland's leading commercial vehicle wrapping company, recognised nationally for our exceptional quality, outstanding customer care, and commitment to excellence. We operate from a purpose-built facility in Hamilton , delivering premium wrap solutions across Scotland and the UK. As an award-winning and accredited company (Avery and Arlon approved) , we pride ourselves on craftsmanship, professionalism, and setting the highest industry standards. Next Steps If this sounds like the next step in your career - leading a skilled, passionate team in a business that's growing, evolving, and values people as much as performance - we'd love to hear from you. if shortlisted, you may be asked to complete a short video interview by our agent Hiring People. please be sure to check your junk/spam
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The International Revenue Operations team is the operational engine behind Vanta's global GTM expansion. This team designs and executes the processes, systems, and operational rhythms that enable our sales, customer success, account management, and partner teams in EMEA and APAC to scale efficiently and hit ambitious revenue targets. They own forecasting accuracy, territory planning, pipeline health, compensation administration, and cross functional collaboration across the international GTM org. The team's work directly drives revenue predictability, operational efficiency, and GTM excellence as Vanta expands globally, with the international market being one of our fastest growing parts of the business. As the Director of International Revenue Operations, you will have a front row seat to building and scaling this massively impactful area of our business. What you'll do as a Director, International Operations at Vanta: Build and lead a team of 4 revenue operations professionals supporting Vanta's international GTM organisation across pre sales and post sales functions Own the operating rhythm for EMEA and APAC revenue teams, including forecasting, pipeline inspection, territory management, and quarterly business reviews Partner closely with international sales leadership to drive forecast accuracy, identify pipeline gaps, and remove friction in the sales process Design and implement scalable processes for lead routing, opportunity management, comp administration, and performance tracking across multiple regions Collaborate with global RevOps leadership, Business Systems, and GTM Analytics to ensure consistency while adapting for regional requirements Act as the primary operational escalation point for international GTM teams, balancing speed and rigor in resolving issues How to be successful in this role: 8+ years of revenue operations experience in high growth B2B SaaS, with at least 3+ years managing teams Deep expertise in Salesforce administration, reporting, and GTM analytics; proficient in building scalable operational frameworks Proven track record leading international operations (EMEA and/or APAC), with understanding of regional nuances, time zones, and cross border GTM motions Strong stakeholder management skills with experience partnering with senior sales leaders, finance, marketing, and systems teams Highly analytical and data driven decision maker who can translate complex data into actionable insights and clear recommendations Experience managing both pre sales (SDR, sales) and post sales (CS, AM) operations functions Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact What you can expect as a Vanta' n: Industry competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid Parental Leave for all new parents Health & wellness stipend Remote workspace, internet, and mobile phone stipend Commuter benefits for team members who attend the office Pension matching 25 days of Annual Leave per year and unlimited sick time 8 company paid holidays Virtual team building activities, lunch and learns, and other company wide events! Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point in time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real time and transparent. Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf.
Mar 14, 2026
Full time
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The International Revenue Operations team is the operational engine behind Vanta's global GTM expansion. This team designs and executes the processes, systems, and operational rhythms that enable our sales, customer success, account management, and partner teams in EMEA and APAC to scale efficiently and hit ambitious revenue targets. They own forecasting accuracy, territory planning, pipeline health, compensation administration, and cross functional collaboration across the international GTM org. The team's work directly drives revenue predictability, operational efficiency, and GTM excellence as Vanta expands globally, with the international market being one of our fastest growing parts of the business. As the Director of International Revenue Operations, you will have a front row seat to building and scaling this massively impactful area of our business. What you'll do as a Director, International Operations at Vanta: Build and lead a team of 4 revenue operations professionals supporting Vanta's international GTM organisation across pre sales and post sales functions Own the operating rhythm for EMEA and APAC revenue teams, including forecasting, pipeline inspection, territory management, and quarterly business reviews Partner closely with international sales leadership to drive forecast accuracy, identify pipeline gaps, and remove friction in the sales process Design and implement scalable processes for lead routing, opportunity management, comp administration, and performance tracking across multiple regions Collaborate with global RevOps leadership, Business Systems, and GTM Analytics to ensure consistency while adapting for regional requirements Act as the primary operational escalation point for international GTM teams, balancing speed and rigor in resolving issues How to be successful in this role: 8+ years of revenue operations experience in high growth B2B SaaS, with at least 3+ years managing teams Deep expertise in Salesforce administration, reporting, and GTM analytics; proficient in building scalable operational frameworks Proven track record leading international operations (EMEA and/or APAC), with understanding of regional nuances, time zones, and cross border GTM motions Strong stakeholder management skills with experience partnering with senior sales leaders, finance, marketing, and systems teams Highly analytical and data driven decision maker who can translate complex data into actionable insights and clear recommendations Experience managing both pre sales (SDR, sales) and post sales (CS, AM) operations functions Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact What you can expect as a Vanta' n: Industry competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid Parental Leave for all new parents Health & wellness stipend Remote workspace, internet, and mobile phone stipend Commuter benefits for team members who attend the office Pension matching 25 days of Annual Leave per year and unlimited sick time 8 company paid holidays Virtual team building activities, lunch and learns, and other company wide events! Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point in time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real time and transparent. Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf.
Job Title: Account Manager B2B Location: Datchet Contract Type: Permanent, Hybrid (office 1 day per week) Working Pattern: Full Time (40 hours/week), flexible hours Salary: Up to 40,000 per annum + 5,000 OTE We are looking for a dynamic, successful Account Manager with proven track record in key account management, looking for a new challenge with a leading industrial Micro Battery manufacturer for a highly successful, globally recognised company. You will be working as part of a team, managing key business accounts and developing new business opportunities for the Industrial division. As well as strong account management skills gained within a B2B industrial environment, you will be comfortable with face-to-face meetings at a corporate level from procurement to Director. This is a hybrid role, that will require some European business travel. About the Role: As an Account Manager, you will be at the forefront of managing and developing key industrial B2B accounts. Your focus will be on revenue growth, relationship enhancement, and discovering new business opportunities! This is a hybrid position that offers both client interaction and the excitement of European travel. Key Responsibilities: Manage a portfolio of multi-million-pound B2B accounts, ensuring robust communication and ongoing business development. Prepare and analyse key account performance data for management reporting. Plan and organise key account business meetings to foster relationships. Support the development of new business opportunities and cultivate strong customer relationships. Report on customer sales progress and coordinate with the HQ as needed. Conduct market analysis to stay updated on industry trends and provide insights to management. Identify new customer opportunities and maintain effective communication links. What We're Looking For: Essential Criteria: Proven experience as a Key Account Manager in a B2B/industrial environment. Strong planning skills with a knack for preparing effective key account strategies. Excellent communication skills and proficient in IT, especially Microsoft Excel. Valid driving license and passport for business travel. Fluent in English (both written and spoken) to effectively serve key EU business accounts. Desirable Criteria: Ability to present to various audiences, including proficiency in Microsoft PowerPoint. Experience in researching business information through diverse methodologies. Intermediate level of computer literacy with MS Office Sales experience across EU countries. Experience working as a key account manager for a Japanese / Asian region-based technology organisation Background in engineering or relevant education is a plus. What's in it for You? Competitive Salary: Up to 40,000 per annum + 5,000 OTE. Benefits Package: - Car or car allowance - Mobile phone and laptop - 3% company pension contribution - Life assurance (4x salary) - 20 days of holiday - Employee assistance program - Hybrid working options Location Perks: Convenient parking available within a 7-minute walk from the office! Join Us! This is a fantastic opportunity to join a forward-thinking organisation that values innovation and teamwork. If you're ready to make a significant impact and advance your career, we want to hear from you! Apply today and step into a role where your skills will shine! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 14, 2026
Full time
Job Title: Account Manager B2B Location: Datchet Contract Type: Permanent, Hybrid (office 1 day per week) Working Pattern: Full Time (40 hours/week), flexible hours Salary: Up to 40,000 per annum + 5,000 OTE We are looking for a dynamic, successful Account Manager with proven track record in key account management, looking for a new challenge with a leading industrial Micro Battery manufacturer for a highly successful, globally recognised company. You will be working as part of a team, managing key business accounts and developing new business opportunities for the Industrial division. As well as strong account management skills gained within a B2B industrial environment, you will be comfortable with face-to-face meetings at a corporate level from procurement to Director. This is a hybrid role, that will require some European business travel. About the Role: As an Account Manager, you will be at the forefront of managing and developing key industrial B2B accounts. Your focus will be on revenue growth, relationship enhancement, and discovering new business opportunities! This is a hybrid position that offers both client interaction and the excitement of European travel. Key Responsibilities: Manage a portfolio of multi-million-pound B2B accounts, ensuring robust communication and ongoing business development. Prepare and analyse key account performance data for management reporting. Plan and organise key account business meetings to foster relationships. Support the development of new business opportunities and cultivate strong customer relationships. Report on customer sales progress and coordinate with the HQ as needed. Conduct market analysis to stay updated on industry trends and provide insights to management. Identify new customer opportunities and maintain effective communication links. What We're Looking For: Essential Criteria: Proven experience as a Key Account Manager in a B2B/industrial environment. Strong planning skills with a knack for preparing effective key account strategies. Excellent communication skills and proficient in IT, especially Microsoft Excel. Valid driving license and passport for business travel. Fluent in English (both written and spoken) to effectively serve key EU business accounts. Desirable Criteria: Ability to present to various audiences, including proficiency in Microsoft PowerPoint. Experience in researching business information through diverse methodologies. Intermediate level of computer literacy with MS Office Sales experience across EU countries. Experience working as a key account manager for a Japanese / Asian region-based technology organisation Background in engineering or relevant education is a plus. What's in it for You? Competitive Salary: Up to 40,000 per annum + 5,000 OTE. Benefits Package: - Car or car allowance - Mobile phone and laptop - 3% company pension contribution - Life assurance (4x salary) - 20 days of holiday - Employee assistance program - Hybrid working options Location Perks: Convenient parking available within a 7-minute walk from the office! Join Us! This is a fantastic opportunity to join a forward-thinking organisation that values innovation and teamwork. If you're ready to make a significant impact and advance your career, we want to hear from you! Apply today and step into a role where your skills will shine! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Membership & Recruiting Manager Asbecruit Ltd Stowmarket, Suffolk Part Time 16-24 Hours Per Week £15-25k p/a plus 10% commision Asbecruit is a specialist job board dedicated exclusively to the asbestos industry. Established over five years ago, we provide a trusted platform for asbestos removal contractors, consultancies and associated businesses across the UK, as well as clients in Australia, New Zealand and the USA, to advertise vacancies directly to industry professionals. Due to increasing demand within the sector, we are now evolving the business beyond a job board model and introducing a permanent recruitment and headhunting service. We are looking for a Membership & Recruitment Manager to help lead this transition and take day to day ownership of the brand. This is an opportunity to shape the next stage of Asbecruit s growth. The role will involve continuing to grow and manage memberships on the platform, maintaining strong relationships with existing clients and bringing new companies onboard. Alongside this, you will be responsible for developing and delivering a professional permanent recruitment service within the asbestos sector, identifying, engaging and placing high quality candidates into long term roles. We are specifically looking for someone with previous experience in permanent recruitment. You must understand the full recruitment lifecycle, candidate management, client expectation handling and fee negotiation. Experience in headhunting or targeted search work would be highly advantageous. The right person will also have a strong awareness of social media and how it can be used commercially. This includes building brand presence, attracting candidates, promoting vacancies and creating engagement across platforms such as LinkedIn and Facebook. An eye for content and basic marketing communication is important. You will be confident speaking with Directors, senior managers and HR professionals, commercially aware, organised and proactive. This is not a volume based cold calling role. It is about quality conversations, building relationships and delivering a specialist service within a niche industry. This position offers genuine autonomy. You will be the main person operating Asbecruit day to day, supported by the Directors, with the freedom to grow both membership revenue and permanent placement income within clear commercial objectives. Success will be measured through: Growth in active memberships Client engagement and retention Development of permanent recruitment revenue Brand presence and visibility within the sector The role is office based in Stowmarket, working part-time hours with a good spread across the week to maintain customer service levels. We offer a competitive salary, pension contributions, private healthcare, parking and the opportunity to take real ownership of an established niche brand entering its next phase of growth. 10% commision will be paid on all sales. If you have experience in permanent recruitment, understand how to use social media commercially and want to build something with long term potential, we would like to hear from you.
Mar 14, 2026
Full time
Membership & Recruiting Manager Asbecruit Ltd Stowmarket, Suffolk Part Time 16-24 Hours Per Week £15-25k p/a plus 10% commision Asbecruit is a specialist job board dedicated exclusively to the asbestos industry. Established over five years ago, we provide a trusted platform for asbestos removal contractors, consultancies and associated businesses across the UK, as well as clients in Australia, New Zealand and the USA, to advertise vacancies directly to industry professionals. Due to increasing demand within the sector, we are now evolving the business beyond a job board model and introducing a permanent recruitment and headhunting service. We are looking for a Membership & Recruitment Manager to help lead this transition and take day to day ownership of the brand. This is an opportunity to shape the next stage of Asbecruit s growth. The role will involve continuing to grow and manage memberships on the platform, maintaining strong relationships with existing clients and bringing new companies onboard. Alongside this, you will be responsible for developing and delivering a professional permanent recruitment service within the asbestos sector, identifying, engaging and placing high quality candidates into long term roles. We are specifically looking for someone with previous experience in permanent recruitment. You must understand the full recruitment lifecycle, candidate management, client expectation handling and fee negotiation. Experience in headhunting or targeted search work would be highly advantageous. The right person will also have a strong awareness of social media and how it can be used commercially. This includes building brand presence, attracting candidates, promoting vacancies and creating engagement across platforms such as LinkedIn and Facebook. An eye for content and basic marketing communication is important. You will be confident speaking with Directors, senior managers and HR professionals, commercially aware, organised and proactive. This is not a volume based cold calling role. It is about quality conversations, building relationships and delivering a specialist service within a niche industry. This position offers genuine autonomy. You will be the main person operating Asbecruit day to day, supported by the Directors, with the freedom to grow both membership revenue and permanent placement income within clear commercial objectives. Success will be measured through: Growth in active memberships Client engagement and retention Development of permanent recruitment revenue Brand presence and visibility within the sector The role is office based in Stowmarket, working part-time hours with a good spread across the week to maintain customer service levels. We offer a competitive salary, pension contributions, private healthcare, parking and the opportunity to take real ownership of an established niche brand entering its next phase of growth. 10% commision will be paid on all sales. If you have experience in permanent recruitment, understand how to use social media commercially and want to build something with long term potential, we would like to hear from you.
Business Unit: Strategic Finance Salary Range : £60,000 - £85,000 per annum DOE + Benefits Location: UK Hybrid -Scotland Our Team We want you to reach your full potential, and we'll do anything we can to get you there. Developing our own makes great sense - and we know you can make an even bigger difference. Your perfect role awaits Exciting opportunities exist within our Strategic Finance team. Our Strategic Finance team supports commercial, corporate, PLC and private equity backed businesses in our region and across the UK. If you're passionate and ambitious about playing a key role in helping shape and grow our business, then please read on. As a Business Development Director, you will play an important role in maintaining a strong market presence for the Bank, originating and executing new Commercial Business and Mid Corporate opportunities. You will be responsible for working with the Relationship Director(s) to generate additional income and strong returns for the Bank, whilst always delivering a simply brilliant customer experience. We are looking for dynamic people, who are ready to make a real difference and win new customers. In return, we'll encourage and reward you, helping you deliver a Simply Brilliant Experience, while building a successful career. What you'll be doing Generating new opportunities, Targeted and Focussed on Large Commercial and Mid Corporate Businesses within Geographical patch. At all times being aligned to the Risk Appetite Being accountable for risk and compliance to identify signs of stress and risk with the aim of minimising the Bank's exposure to bad and doubtful debt Acting according to the strategy and growth plan to optimise income and build a targeted portfolio through effective origination and execution of high-quality lending opportunities. With knowledge of the current economic climate and the Business Banking market, the Director will apply their business acumen and demonstrate commerciality and excellent presentation and negotiation skills to identify and win opportunities to lend on a bilateral or club basis and generate ancillary income. The role holder will be experienced in analysing and interpreting accounts to inform decision making for new deals including calculating key ratios, interpreting cash flow forecasts, credit modelling and sensitivity techniques and assessing management teams according to best practice in Strategic Finance in line Dilligencia Training methodology within credit risk and control framework and appetite Structuring and recommending Commercial/Mid Corporate lending proposals for credit decisioning. Displaying strong organisational skills and effective project management ability Key to the role will be the establishment and continued management of external professional relationships adopting a 2-way relationship model that produces quality referrals from Professional Network The role holder will possess good self-awareness and support/ bring to life the Virgin Money brand and values through the demonstration of the enterprise and team behaviours. We need you to have A background working within a Business Banking team A proven track record in originating and securing Commercial lending opportunities. Some experience in managing all aspects of a deal process from inception to completion - including preparation of detailed and well researched credit papers, leading negotiations with Management Teams, Advisors and Funding Partners, the instruction and review of detailed Due Diligence reports, overseeing of complex legal processes and the management of all aspects of a deal completion process. Experience of maximising media relations and opportunities, including writing for journals and publications Business degree or significant financial services experience within a Business Lending Environment Detailed and up to date knowledge of UK financial markets with the focus on the Commercial Banking segment. Expert knowledge of banking products and services. Up to date knowledge of financial analysis and modelling tools and techniques It's a bonus if you have but not essential Relevant vocational financial services qualification - e.g. Chartered Institute of Bankers, Chartered Accountant etc. In depth understanding of risk and compliance requirements in line with the role Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team care
Mar 14, 2026
Full time
Business Unit: Strategic Finance Salary Range : £60,000 - £85,000 per annum DOE + Benefits Location: UK Hybrid -Scotland Our Team We want you to reach your full potential, and we'll do anything we can to get you there. Developing our own makes great sense - and we know you can make an even bigger difference. Your perfect role awaits Exciting opportunities exist within our Strategic Finance team. Our Strategic Finance team supports commercial, corporate, PLC and private equity backed businesses in our region and across the UK. If you're passionate and ambitious about playing a key role in helping shape and grow our business, then please read on. As a Business Development Director, you will play an important role in maintaining a strong market presence for the Bank, originating and executing new Commercial Business and Mid Corporate opportunities. You will be responsible for working with the Relationship Director(s) to generate additional income and strong returns for the Bank, whilst always delivering a simply brilliant customer experience. We are looking for dynamic people, who are ready to make a real difference and win new customers. In return, we'll encourage and reward you, helping you deliver a Simply Brilliant Experience, while building a successful career. What you'll be doing Generating new opportunities, Targeted and Focussed on Large Commercial and Mid Corporate Businesses within Geographical patch. At all times being aligned to the Risk Appetite Being accountable for risk and compliance to identify signs of stress and risk with the aim of minimising the Bank's exposure to bad and doubtful debt Acting according to the strategy and growth plan to optimise income and build a targeted portfolio through effective origination and execution of high-quality lending opportunities. With knowledge of the current economic climate and the Business Banking market, the Director will apply their business acumen and demonstrate commerciality and excellent presentation and negotiation skills to identify and win opportunities to lend on a bilateral or club basis and generate ancillary income. The role holder will be experienced in analysing and interpreting accounts to inform decision making for new deals including calculating key ratios, interpreting cash flow forecasts, credit modelling and sensitivity techniques and assessing management teams according to best practice in Strategic Finance in line Dilligencia Training methodology within credit risk and control framework and appetite Structuring and recommending Commercial/Mid Corporate lending proposals for credit decisioning. Displaying strong organisational skills and effective project management ability Key to the role will be the establishment and continued management of external professional relationships adopting a 2-way relationship model that produces quality referrals from Professional Network The role holder will possess good self-awareness and support/ bring to life the Virgin Money brand and values through the demonstration of the enterprise and team behaviours. We need you to have A background working within a Business Banking team A proven track record in originating and securing Commercial lending opportunities. Some experience in managing all aspects of a deal process from inception to completion - including preparation of detailed and well researched credit papers, leading negotiations with Management Teams, Advisors and Funding Partners, the instruction and review of detailed Due Diligence reports, overseeing of complex legal processes and the management of all aspects of a deal completion process. Experience of maximising media relations and opportunities, including writing for journals and publications Business degree or significant financial services experience within a Business Lending Environment Detailed and up to date knowledge of UK financial markets with the focus on the Commercial Banking segment. Expert knowledge of banking products and services. Up to date knowledge of financial analysis and modelling tools and techniques It's a bonus if you have but not essential Relevant vocational financial services qualification - e.g. Chartered Institute of Bankers, Chartered Accountant etc. In depth understanding of risk and compliance requirements in line with the role Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team care
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Mar 14, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
UK Regional Operations Directors - 5 roles - International Business Services Provider The Opportunity: As a European leader in specialist business services, our client has an enviable track record of growth and success in the public and private sectors. With a well-established network of locations across the UK and a headcount of several thousand employees, they are now seeking to expand their service offerings and client base as they embark on the next ambitious stages of their strategic growth. This is an ideal opportunity to lead and transform the operational team in one of their five operating regions as one of five newly appointed Regional Directors reporting to the UK Director of Operations The Role: Provide leadership across all client accounts within the region, making sure jobs are delivered safely to contractual requirements, on time, within budget, and to the standard expected. Build, lead and motivate a new team to deliver performance, growth, and profits. Lead and direct day to day operations, ensuring the smooth running of all operations across the region. Build relationships with new and existing clients to understand their needs and identify opportunities for profitable organic growth and new business. Work closely with the Commercial Team in the preparation of tenders and identifying competitive advantage utilising regional market intelligence and local knowledge. Facilitate a culture that puts safety and wellbeing at the heart, creating and ensuring a safe and efficient working environment that improves business performance and optimises productivity. Implement and ensure compliance with all operating policies and procedures Build operational excellence in the team, identifying bottlenecks, fostering a culture of improvement, and promoting innovation and efficiency. Provide input to help shape development and timely implementation of appropriate technology solutions to automate processes, streamline workflows and enhance operational effectiveness sharing best practice with other regions Control the regional P&L through effective cost management, focusing on EBITDA as well as revenue, and regular accurate forecasting. Be a champion and role model of the organisational culture, vision and values and a trusted and active member of the operational and regional leadership teams, building strong internal relationships, collaborating with cross-functional teams to drive operational success. The Operating Regions: Scotland and Northern Ireland, The North, London and Southeast or South and Southwest, The Midlands For more information on Scotland and Northern Ireland and Northern England regions, contact Tim Kaner - For more information on the London and Southeast or South and Southwest regions, contact Peter Ewen - For more information on the Midlands region, contact Charles Cornwell - The Candidate: Commercial and financial acumen with a solid understanding of contracting businesses. Excellent customer service skills, able to build effective business relationships and trust. Highly organised, great at multi-tasking with excellent problem-solving skills. Strong working knowledge of UK Health and Safety legislation and best practice. Superior collaborative, interpersonal and communication skills, with the ability to relate to people at all levels within the business. Strong influencing skills with the ability to sell ideas, products, and services. Detail-oriented with high standards. IT literate. Experience: Experience in a leadership role in a contracting environment with a track record of successfully managing multiple clients Confident and experienced in managing and motivating a team of manual workers, building capability, and dealing with all aspects of people management. Experience of working in or with the public sector and ideally with trade unions. Demonstrable expertise in process optimisation, and operational efficiency. P&L contract management and budget management experience. Rewards: A highly attractive salary, bonus, car allowance and a package including Healthcare and a flexible approach to ensure that we attract the correct calibre of candidate. To apply - see below, please email your CV and covering letter to quoting your preferred operating regionand giving full salary details.
Mar 14, 2026
Full time
UK Regional Operations Directors - 5 roles - International Business Services Provider The Opportunity: As a European leader in specialist business services, our client has an enviable track record of growth and success in the public and private sectors. With a well-established network of locations across the UK and a headcount of several thousand employees, they are now seeking to expand their service offerings and client base as they embark on the next ambitious stages of their strategic growth. This is an ideal opportunity to lead and transform the operational team in one of their five operating regions as one of five newly appointed Regional Directors reporting to the UK Director of Operations The Role: Provide leadership across all client accounts within the region, making sure jobs are delivered safely to contractual requirements, on time, within budget, and to the standard expected. Build, lead and motivate a new team to deliver performance, growth, and profits. Lead and direct day to day operations, ensuring the smooth running of all operations across the region. Build relationships with new and existing clients to understand their needs and identify opportunities for profitable organic growth and new business. Work closely with the Commercial Team in the preparation of tenders and identifying competitive advantage utilising regional market intelligence and local knowledge. Facilitate a culture that puts safety and wellbeing at the heart, creating and ensuring a safe and efficient working environment that improves business performance and optimises productivity. Implement and ensure compliance with all operating policies and procedures Build operational excellence in the team, identifying bottlenecks, fostering a culture of improvement, and promoting innovation and efficiency. Provide input to help shape development and timely implementation of appropriate technology solutions to automate processes, streamline workflows and enhance operational effectiveness sharing best practice with other regions Control the regional P&L through effective cost management, focusing on EBITDA as well as revenue, and regular accurate forecasting. Be a champion and role model of the organisational culture, vision and values and a trusted and active member of the operational and regional leadership teams, building strong internal relationships, collaborating with cross-functional teams to drive operational success. The Operating Regions: Scotland and Northern Ireland, The North, London and Southeast or South and Southwest, The Midlands For more information on Scotland and Northern Ireland and Northern England regions, contact Tim Kaner - For more information on the London and Southeast or South and Southwest regions, contact Peter Ewen - For more information on the Midlands region, contact Charles Cornwell - The Candidate: Commercial and financial acumen with a solid understanding of contracting businesses. Excellent customer service skills, able to build effective business relationships and trust. Highly organised, great at multi-tasking with excellent problem-solving skills. Strong working knowledge of UK Health and Safety legislation and best practice. Superior collaborative, interpersonal and communication skills, with the ability to relate to people at all levels within the business. Strong influencing skills with the ability to sell ideas, products, and services. Detail-oriented with high standards. IT literate. Experience: Experience in a leadership role in a contracting environment with a track record of successfully managing multiple clients Confident and experienced in managing and motivating a team of manual workers, building capability, and dealing with all aspects of people management. Experience of working in or with the public sector and ideally with trade unions. Demonstrable expertise in process optimisation, and operational efficiency. P&L contract management and budget management experience. Rewards: A highly attractive salary, bonus, car allowance and a package including Healthcare and a flexible approach to ensure that we attract the correct calibre of candidate. To apply - see below, please email your CV and covering letter to quoting your preferred operating regionand giving full salary details.
Director of Marketing and Communications (Maternity Cover) Location Onsite at the Company office in Fitzrovia (currently 175/176 Tottenham Court Road) and surrounding local area as required to carry out the duties of the company. Flexibility for one day per week working from home. Contract This is a full-time fixed term contract until February 2027 (covering maternity leave) Job Purpose This role is a senior leadership team member and strategic lead for all corporate and consumer communications, member business engagement and marketing. The relationship with our business community is essential to the success of The Fitzrovia Partnership (TFP) and the delivery of the organisation's vision and it is a key part of our strategy to ensure that businesses are aware of us and the services and projects we deliver. As such you would be responsible for the delivery of member engagement. You will lead the marketing and communications function and manage the Marcomms team, continually developing and implementing effective marketing and communications strategies clearly articulating TFP's vision, aims, projects and services. You will provide strategic oversight and development for: Member communication strategy including BID renewal communications Consumer communications and campaigns strategy Social, wellbeing, member event and training programmes Work on sustainability and social value All communications channels including newsletter, websites, social media Key Duties and Responsibilities Senior Leadership: To play a role together with the CEO and the Director of Policy and Place in setting the overall vision of the organisation and ensuring delivery specifically in relation to the agreed business plan. Have a key role working closely with the Board and relevant sub-groups. To represent the organisation publicly as required, and step in for the CEO as required. Lead by example; model the culture that you would wish to see across the organisation Team Leadership: Lead a high-performing, collaborative MarComms team Develop new team members, supporting their growth Line management of team members Manage MarComms budgets, procurement, KPIs, forecasting and reporting to ensure a best-value and effective impact. Member Engagement: Drive, develop, and ensure implementation of the member engagement strategy. Ensure effective account management contact with member businesses. Develop a detailed mid-term consultation and review. Oversee market research and consultation such as surveys, customer questionnaires, and focus groups to inform the development of plans, projects and services. Ensure effective response management to enquiries from members (levy paying businesses) and stakeholders. Ensure the company database is maintained as an accurate source of interactions with businesses and members and is actively utilised to best effect. Ensure a programme of engagement is in place with the business community, charities and Not-for-Profit organisations to develop outreach projects including volunteer days and CSR activities for our business members. Strategy and oversight: Develop and implement an effective Marketing and Communications strategy aligned to business goals. Produce an Annual Marketing and Communications Plan to implement the strategy effectively communicating and supporting our vision, projects and services. Continual building of insights from businesses on their specific needs and requirements. Advise the Senior Leadership Team on brand, campaigns and public engagement. Own and develop key messages for all main programme streams. Own the brand identity, including its evolution and ensuring full brand guidelines are in place. Consumer Marketing: Develop an effective consumer communications strategy. Lead on development of collateral centring around the TFP website and social media. Oversight of consumer campaigns and ensure effective evaluation and impact studies. Overall responsibility and accountability for the events programme including risk management governance. Experience of working with/commissioning designers. Projects: Develop, refresh, and ensure implementation of project specific communications (new and existing). Provide creative input and Marcomms elements of new, placemaking and cultural projects. Identify and secure brand-aligned partnerships to enhance destination campaigns. Drive joint marketing with businesses, tourism and media partners. Structure BID renewal communications based on insights gained throughout the BID term. Communication and Marketing Channels and Collateral: Ensure production of high quality and effective collateral. Consider and where appropriate develop new communications channels. Ensure TFP's messaging is clear, effective, engages relevant audiences To undertake such other duties commensurate with your position, and / or hours of work, as may reasonably be required. Person Specification: Strong and proven experience of developing, shaping and ensuring implementation of marketing and communications strategies. Experience in corporate and consumer marketing and communications. Comprehensive knowledge and understanding of marketing and communication techniques and strategies, positioning and implementation of brand identities. Given the interim nature of the roe, the ability to "hit the ground running" and have impact in the short-term. Degree-level or professional equivalent qualification in Marketing and/or Communications. Confident interpersonal and communication skills for face-to-face and remote interactions. Staff management and development experience gained first-hand. Evidence of leadership presence and contribution to an organisation. Exceptional personal planning, project management and organisational skills. Adept at independent working taking accountability for own and team workload and timely deliverables of work, along with the flexibility to adapt to change. Ability to communicate and work cohesively and collaboratively with a wider team and colleagues. A flexible approach, professional outlook and positive attitude is essential. Proficient in Canva, media databases, CRM systems, social media management dashboards, and web CMS. The ability to instill in others to work to tight deadlines whilst caring to ensure a high standard of work quality. Confident in managing stakeholders, suppliers, and cross-functional teams. Please note that the above is not intended to be an exclusive or exhaustive list of responsibilities and personal specifications but an outline of the main areas. Please also note that the Company reserves the right to update the job description at its discretion. How to apply To apply for this role, please send a maximum 2-page supporting statement and your CV Shortlisted candidates will be invited to interview. The selection process will include a task based presentation. We will be reviewing applications as they come in and reserve the right to close the application early if appropriate. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact us.
Mar 14, 2026
Seasonal
Director of Marketing and Communications (Maternity Cover) Location Onsite at the Company office in Fitzrovia (currently 175/176 Tottenham Court Road) and surrounding local area as required to carry out the duties of the company. Flexibility for one day per week working from home. Contract This is a full-time fixed term contract until February 2027 (covering maternity leave) Job Purpose This role is a senior leadership team member and strategic lead for all corporate and consumer communications, member business engagement and marketing. The relationship with our business community is essential to the success of The Fitzrovia Partnership (TFP) and the delivery of the organisation's vision and it is a key part of our strategy to ensure that businesses are aware of us and the services and projects we deliver. As such you would be responsible for the delivery of member engagement. You will lead the marketing and communications function and manage the Marcomms team, continually developing and implementing effective marketing and communications strategies clearly articulating TFP's vision, aims, projects and services. You will provide strategic oversight and development for: Member communication strategy including BID renewal communications Consumer communications and campaigns strategy Social, wellbeing, member event and training programmes Work on sustainability and social value All communications channels including newsletter, websites, social media Key Duties and Responsibilities Senior Leadership: To play a role together with the CEO and the Director of Policy and Place in setting the overall vision of the organisation and ensuring delivery specifically in relation to the agreed business plan. Have a key role working closely with the Board and relevant sub-groups. To represent the organisation publicly as required, and step in for the CEO as required. Lead by example; model the culture that you would wish to see across the organisation Team Leadership: Lead a high-performing, collaborative MarComms team Develop new team members, supporting their growth Line management of team members Manage MarComms budgets, procurement, KPIs, forecasting and reporting to ensure a best-value and effective impact. Member Engagement: Drive, develop, and ensure implementation of the member engagement strategy. Ensure effective account management contact with member businesses. Develop a detailed mid-term consultation and review. Oversee market research and consultation such as surveys, customer questionnaires, and focus groups to inform the development of plans, projects and services. Ensure effective response management to enquiries from members (levy paying businesses) and stakeholders. Ensure the company database is maintained as an accurate source of interactions with businesses and members and is actively utilised to best effect. Ensure a programme of engagement is in place with the business community, charities and Not-for-Profit organisations to develop outreach projects including volunteer days and CSR activities for our business members. Strategy and oversight: Develop and implement an effective Marketing and Communications strategy aligned to business goals. Produce an Annual Marketing and Communications Plan to implement the strategy effectively communicating and supporting our vision, projects and services. Continual building of insights from businesses on their specific needs and requirements. Advise the Senior Leadership Team on brand, campaigns and public engagement. Own and develop key messages for all main programme streams. Own the brand identity, including its evolution and ensuring full brand guidelines are in place. Consumer Marketing: Develop an effective consumer communications strategy. Lead on development of collateral centring around the TFP website and social media. Oversight of consumer campaigns and ensure effective evaluation and impact studies. Overall responsibility and accountability for the events programme including risk management governance. Experience of working with/commissioning designers. Projects: Develop, refresh, and ensure implementation of project specific communications (new and existing). Provide creative input and Marcomms elements of new, placemaking and cultural projects. Identify and secure brand-aligned partnerships to enhance destination campaigns. Drive joint marketing with businesses, tourism and media partners. Structure BID renewal communications based on insights gained throughout the BID term. Communication and Marketing Channels and Collateral: Ensure production of high quality and effective collateral. Consider and where appropriate develop new communications channels. Ensure TFP's messaging is clear, effective, engages relevant audiences To undertake such other duties commensurate with your position, and / or hours of work, as may reasonably be required. Person Specification: Strong and proven experience of developing, shaping and ensuring implementation of marketing and communications strategies. Experience in corporate and consumer marketing and communications. Comprehensive knowledge and understanding of marketing and communication techniques and strategies, positioning and implementation of brand identities. Given the interim nature of the roe, the ability to "hit the ground running" and have impact in the short-term. Degree-level or professional equivalent qualification in Marketing and/or Communications. Confident interpersonal and communication skills for face-to-face and remote interactions. Staff management and development experience gained first-hand. Evidence of leadership presence and contribution to an organisation. Exceptional personal planning, project management and organisational skills. Adept at independent working taking accountability for own and team workload and timely deliverables of work, along with the flexibility to adapt to change. Ability to communicate and work cohesively and collaboratively with a wider team and colleagues. A flexible approach, professional outlook and positive attitude is essential. Proficient in Canva, media databases, CRM systems, social media management dashboards, and web CMS. The ability to instill in others to work to tight deadlines whilst caring to ensure a high standard of work quality. Confident in managing stakeholders, suppliers, and cross-functional teams. Please note that the above is not intended to be an exclusive or exhaustive list of responsibilities and personal specifications but an outline of the main areas. Please also note that the Company reserves the right to update the job description at its discretion. How to apply To apply for this role, please send a maximum 2-page supporting statement and your CV Shortlisted candidates will be invited to interview. The selection process will include a task based presentation. We will be reviewing applications as they come in and reserve the right to close the application early if appropriate. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact us.
Hanover Fox International
Wells-next-the-sea, Norfolk
UK Regional Operations Directors - 5 roles - International Business Services Provider The Opportunity: As a European leader in specialist business services, our client has an enviable track record of growth and success in the public and private sectors. With a well-established network of locations across the UK and a headcount of several thousand employees, they are now seeking to expand their service offerings and client base as they embark on the next ambitious stages of their strategic growth. This is an ideal opportunity to lead and transform the operational team in one of their five operating regions as one of five newly appointed Regional Directors reporting to the UK Director of Operations The Role: Provide leadership across all client accounts within the region, making sure jobs are delivered safely to contractual requirements, on time, within budget, and to the standard expected. Build, lead and motivate a new team to deliver performance, growth, and profits. Lead and direct day to day operations, ensuring the smooth running of all operations across the region. Build relationships with new and existing clients to understand their needs and identify opportunities for profitable organic growth and new business. Work closely with the Commercial Team in the preparation of tenders and identifying competitive advantage utilising regional market intelligence and local knowledge. Facilitate a culture that puts safety and wellbeing at the heart, creating and ensuring a safe and efficient working environment that improves business performance and optimises productivity. Implement and ensure compliance with all operating policies and procedures Build operational excellence in the team, identifying bottlenecks, fostering a culture of improvement, and promoting innovation and efficiency. Provide input to help shape development and timely implementation of appropriate technology solutions to automate processes, streamline workflows and enhance operational effectiveness sharing best practice with other regions Control the regional P&L through effective cost management, focusing on EBITDA as well as revenue, and regular accurate forecasting. Be a champion and role model of the organisational culture, vision and values and a trusted and active member of the operational and regional leadership teams, building strong internal relationships, collaborating with cross-functional teams to drive operational success. The Operating Regions: Scotland and Northern Ireland, The North, London and Southeast or South and Southwest, The Midlands For more information on Scotland and Northern Ireland and Northern England regions, contact Tim Kaner - For more information on the London and Southeast or South and Southwest regions, contact Peter Ewen - For more information on the Midlands region, contact Charles Cornwell - The Candidate: Commercial and financial acumen with a solid understanding of contracting businesses. Excellent customer service skills, able to build effective business relationships and trust. Highly organised, great at multi-tasking with excellent problem-solving skills. Strong working knowledge of UK Health and Safety legislation and best practice. Superior collaborative, interpersonal and communication skills, with the ability to relate to people at all levels within the business. Strong influencing skills with the ability to sell ideas, products, and services. Detail-oriented with high standards. IT literate. Experience: Experience in a leadership role in a contracting environment with a track record of successfully managing multiple clients Confident and experienced in managing and motivating a team of manual workers, building capability, and dealing with all aspects of people management. Experience of working in or with the public sector and ideally with trade unions. Demonstrable expertise in process optimisation, and operational efficiency. P&L contract management and budget management experience. Rewards: A highly attractive salary, bonus, car allowance and a package including Healthcare and a flexible approach to ensure that we attract the correct calibre of candidate. To apply - see below, please email your CV and covering letter to quoting your preferred operating regionand giving full salary details.
Mar 14, 2026
Full time
UK Regional Operations Directors - 5 roles - International Business Services Provider The Opportunity: As a European leader in specialist business services, our client has an enviable track record of growth and success in the public and private sectors. With a well-established network of locations across the UK and a headcount of several thousand employees, they are now seeking to expand their service offerings and client base as they embark on the next ambitious stages of their strategic growth. This is an ideal opportunity to lead and transform the operational team in one of their five operating regions as one of five newly appointed Regional Directors reporting to the UK Director of Operations The Role: Provide leadership across all client accounts within the region, making sure jobs are delivered safely to contractual requirements, on time, within budget, and to the standard expected. Build, lead and motivate a new team to deliver performance, growth, and profits. Lead and direct day to day operations, ensuring the smooth running of all operations across the region. Build relationships with new and existing clients to understand their needs and identify opportunities for profitable organic growth and new business. Work closely with the Commercial Team in the preparation of tenders and identifying competitive advantage utilising regional market intelligence and local knowledge. Facilitate a culture that puts safety and wellbeing at the heart, creating and ensuring a safe and efficient working environment that improves business performance and optimises productivity. Implement and ensure compliance with all operating policies and procedures Build operational excellence in the team, identifying bottlenecks, fostering a culture of improvement, and promoting innovation and efficiency. Provide input to help shape development and timely implementation of appropriate technology solutions to automate processes, streamline workflows and enhance operational effectiveness sharing best practice with other regions Control the regional P&L through effective cost management, focusing on EBITDA as well as revenue, and regular accurate forecasting. Be a champion and role model of the organisational culture, vision and values and a trusted and active member of the operational and regional leadership teams, building strong internal relationships, collaborating with cross-functional teams to drive operational success. The Operating Regions: Scotland and Northern Ireland, The North, London and Southeast or South and Southwest, The Midlands For more information on Scotland and Northern Ireland and Northern England regions, contact Tim Kaner - For more information on the London and Southeast or South and Southwest regions, contact Peter Ewen - For more information on the Midlands region, contact Charles Cornwell - The Candidate: Commercial and financial acumen with a solid understanding of contracting businesses. Excellent customer service skills, able to build effective business relationships and trust. Highly organised, great at multi-tasking with excellent problem-solving skills. Strong working knowledge of UK Health and Safety legislation and best practice. Superior collaborative, interpersonal and communication skills, with the ability to relate to people at all levels within the business. Strong influencing skills with the ability to sell ideas, products, and services. Detail-oriented with high standards. IT literate. Experience: Experience in a leadership role in a contracting environment with a track record of successfully managing multiple clients Confident and experienced in managing and motivating a team of manual workers, building capability, and dealing with all aspects of people management. Experience of working in or with the public sector and ideally with trade unions. Demonstrable expertise in process optimisation, and operational efficiency. P&L contract management and budget management experience. Rewards: A highly attractive salary, bonus, car allowance and a package including Healthcare and a flexible approach to ensure that we attract the correct calibre of candidate. To apply - see below, please email your CV and covering letter to quoting your preferred operating regionand giving full salary details.
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Mar 14, 2026
Full time
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Mar 14, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Mar 14, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
MyDefence is looking for a Commercial Director to join the team in the United Kingdom. As part of the company's rapid international growth, you will become a key driver of revenue growth and market expansion in the UK and the Republic of Ireland. In this role, you will lead the identification and capture of new business opportunities across the defence, government and commercial sectors while building strong relationships with customers and partners across the UK and Ireland. You will play a central role in shaping commercial campaigns, leading proposals and strengthening MyDefence's presence in the market through demonstrations, exhibitions and partner engagement. The role reports directly to the UK Director. Key Responsibilities Opportunity generation and capture: Identify, qualify and pursue new B2B and B2G opportunities, managing the full lifecycle from lead generation to contract award while maintaining strong market awareness. Customer and partner engagement: Build trusted relationships with MoD, government, integrators and industry partners, expanding partner networks and aligning customer requirements with MyDefence solutions. Bid management and contract negotiation: Lead the development of bids, proposals, and framework applications, coordinating cross-functional inputs and supporting commercial negotiations. Pipeline management and forecasting: Maintain accurate CRM reporting, manage the opportunity pipeline and track performance against revenue targets and KPIs. Customer demonstrations and market representation: Deliver product demonstrations and presentations while representing MyDefence at industry events, conferences and exhibitions. Qualifications Degree in Business, Management, Engineering or a related discipline. Significant experience in senior commercial, sales or business development roles within the defence and security sector. Proven track record of leading complex B2B and B2G sales cycles, including strategic account development, proposal management and contract negotiations. Demonstrated success operating in regulated markets with experience engaging UK MoD, government or equivalent public sector customers strongly preferred. Well-established network within defence, security or defence technology ecosystems. Holds, or is eligible to obtain, UK Security Check (SC) clearance. Fluent in English (additional languages are a bonus). As a person, you are highly motivated, organised and able to operate independently while contributing effectively to a small, high-performing team. You are a strong communicator who can influence stakeholders at all levels, including senior public and private sector leadership. You bring a solid commercial mindset and are driven by results and continuous improvement. You thrive in fast-paced environments with changing priorities while maintaining a strategic focus. You are comfortable working in international settings across cultures and time zones. What MyDefence Offers Innovative work atmosphere: A company with an expansive growth vision, providing opportunities for personal and professional development. Influence and impact: An opportunity to significantly influence and impact the full stack and design of MyDefence's C-UAS solutions. Autonomy and balance: A healthy work-life balance offering a high degree of autonomy, flexible work arrangements and a welcoming and supportive work environment. Location: Home-based in the United Kingdom (UK office location TBC soon) Start date: As soon as possible Compensation: Competitive compensation and benefits package Travel: Frequent, primarily national and occasional international travel How to Apply If you are interested in this position, please submit your resume and application by pressing the "Apply" button. Contact If you would like to know more about the position, please contact external recruiting consultant, Lotte Christensen, at . SlaterConsult is MyDefence's recruiting partner for this position. About MyDefence At MyDefence, we specialise in next-generation solutions for detecting and neutralising drone threats. Combining advanced radio frequency technology with rapid response capabilities, we develop tools designed to meet the challenges of modern warfare and security. By working closely with frontline forces, we gain real time insights into evolving drone tactics, allowing us to design systems with precision and reliability. Our solutions are built for military operations, law enforcement and homeland security, as well as the protection of critical infrastructure, including airports, corporate facilities, and high security sites. At MyDefence, we believe that innovation is the key to staying ahead of evolving security threats and that our work has the potential to make a real difference in people's lives. We have a team of world class experts, and we are constantly pushing the boundaries of what is possible in the field of defence technology. With a dynamic and diverse work environment, MyDefence is an exciting and rewarding place to work for those who are passionate about using technology to make the world a safer place. Our mission is simple: to save lives and protect what matters most.
Mar 14, 2026
Full time
MyDefence is looking for a Commercial Director to join the team in the United Kingdom. As part of the company's rapid international growth, you will become a key driver of revenue growth and market expansion in the UK and the Republic of Ireland. In this role, you will lead the identification and capture of new business opportunities across the defence, government and commercial sectors while building strong relationships with customers and partners across the UK and Ireland. You will play a central role in shaping commercial campaigns, leading proposals and strengthening MyDefence's presence in the market through demonstrations, exhibitions and partner engagement. The role reports directly to the UK Director. Key Responsibilities Opportunity generation and capture: Identify, qualify and pursue new B2B and B2G opportunities, managing the full lifecycle from lead generation to contract award while maintaining strong market awareness. Customer and partner engagement: Build trusted relationships with MoD, government, integrators and industry partners, expanding partner networks and aligning customer requirements with MyDefence solutions. Bid management and contract negotiation: Lead the development of bids, proposals, and framework applications, coordinating cross-functional inputs and supporting commercial negotiations. Pipeline management and forecasting: Maintain accurate CRM reporting, manage the opportunity pipeline and track performance against revenue targets and KPIs. Customer demonstrations and market representation: Deliver product demonstrations and presentations while representing MyDefence at industry events, conferences and exhibitions. Qualifications Degree in Business, Management, Engineering or a related discipline. Significant experience in senior commercial, sales or business development roles within the defence and security sector. Proven track record of leading complex B2B and B2G sales cycles, including strategic account development, proposal management and contract negotiations. Demonstrated success operating in regulated markets with experience engaging UK MoD, government or equivalent public sector customers strongly preferred. Well-established network within defence, security or defence technology ecosystems. Holds, or is eligible to obtain, UK Security Check (SC) clearance. Fluent in English (additional languages are a bonus). As a person, you are highly motivated, organised and able to operate independently while contributing effectively to a small, high-performing team. You are a strong communicator who can influence stakeholders at all levels, including senior public and private sector leadership. You bring a solid commercial mindset and are driven by results and continuous improvement. You thrive in fast-paced environments with changing priorities while maintaining a strategic focus. You are comfortable working in international settings across cultures and time zones. What MyDefence Offers Innovative work atmosphere: A company with an expansive growth vision, providing opportunities for personal and professional development. Influence and impact: An opportunity to significantly influence and impact the full stack and design of MyDefence's C-UAS solutions. Autonomy and balance: A healthy work-life balance offering a high degree of autonomy, flexible work arrangements and a welcoming and supportive work environment. Location: Home-based in the United Kingdom (UK office location TBC soon) Start date: As soon as possible Compensation: Competitive compensation and benefits package Travel: Frequent, primarily national and occasional international travel How to Apply If you are interested in this position, please submit your resume and application by pressing the "Apply" button. Contact If you would like to know more about the position, please contact external recruiting consultant, Lotte Christensen, at . SlaterConsult is MyDefence's recruiting partner for this position. About MyDefence At MyDefence, we specialise in next-generation solutions for detecting and neutralising drone threats. Combining advanced radio frequency technology with rapid response capabilities, we develop tools designed to meet the challenges of modern warfare and security. By working closely with frontline forces, we gain real time insights into evolving drone tactics, allowing us to design systems with precision and reliability. Our solutions are built for military operations, law enforcement and homeland security, as well as the protection of critical infrastructure, including airports, corporate facilities, and high security sites. At MyDefence, we believe that innovation is the key to staying ahead of evolving security threats and that our work has the potential to make a real difference in people's lives. We have a team of world class experts, and we are constantly pushing the boundaries of what is possible in the field of defence technology. With a dynamic and diverse work environment, MyDefence is an exciting and rewarding place to work for those who are passionate about using technology to make the world a safer place. Our mission is simple: to save lives and protect what matters most.
Connect to your Industry Cyber Risk & Security. Everybody's talking about it. Every major corporation is concerned by it. The Government is investing £1.9 billion in tackling it. We're shaping strategies and transforming technology to minimise it and we need you to join us. You'll build strong relationships within a Cyber practice with over 200 extremely talented individuals. Our team brings together people who graduated in everything from Philosophy to Law, Maths and Computer Science. Join them and you will operate at the cutting edge, enjoying the kind of professional development that will set your potential free. At Deloitte, the Cyber Identity team help our clients assess, design, and implement Identity solutions to support digital change and reduce the risk of high impact cyber-attacks. Quite simply, the Identity team help ensure our client's business can expand and adapt to the changing digital and regulatory needs in a secure and complaint manner. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will have a passion and curiosity, for cyber and technology, comfortable with operating in a fastpaced environment where you will define and lead the implementation of various identity solutions that enable our clients explore new business opportunities, while reducing the risk of these changes. As an IAM technical specialist/lead, you will be responsible for: Engagement Delivery: Leading large and complex IAM engagements, you will be well versed in the Identity lifecycle and concepts as well as alignment of requirements to security frameworks like NIST. Supporting clients to define and develop their identity projects and programmes, from current state review through to CIAM strategies, roadmap development, and execution of activities to mobilise projects and programmes. Project and programme delivery, covering solution requirements definition, solution architecture, high and low-level design development, solution build / configuration / deployment / integration, supported by testing and hand-over to business as usual operational teams. Form part of digital transformation and enterprise recovery engagements delivering IAM solutions and remediation activity. Deliver broader cyber engagements where needed (across related disciplines like architecture, data security and application security) Market Development: Distilling complex technical matters into simple narratives to drive and lead conversations with senior client stakeholders. Ongoing client engagement / relationship management - building and maintaining client relationships in support of account targeting. Opportunity pursuit - engaging with clients to capture problem statements / solution requirements, developing client propositions / solutions, defining detailed delivery timelines, resource requirements and cost estimates, and supporting client pitch activity. Working with FS sector leadership to shape and refine both existing and new IAM market propositions / offerings. Connect to your skills and professional experience Whilst a bachelor's degree (or equivalent) in Computer Science or Engineering is desirable, we are more interested in your real-world professional experience and your ability to turn this into impactful client outcomes. Technical Skills: The skills we want you to ultimately have will cover: Broad enterprise identity experience across Enterprise and Customer Authentication, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience of a variety of CIAM solutions such as ForgeRock, Ping, Microsoft Azure B2C, Okta, and Auth0 or equivalent. Advanced, practical experience of cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP or equivalent. Hands-on experience of implementation of OAuth, OIDC and JWTs. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills including concisely communicating status and creating customer reports and presentations. Consulting Skills: Project management - Experience with waterfall and agile type methodologies, often working within client specified frameworks. Delivery team management: Managing teams across a mix of locations, cultures, and experience levels. Client stakeholder management - Strong communication and relationship skills to manage a variety of client stakeholders from CISO to Developer. In addition to the above the following are desirable: Consulting or equivalent background. Understanding of malware and the modern threat landscape. Relevant certifications (e.g. CISSP, certifications from Microsoft, ISC2, ISACA, SANS, GIAC, ECCouncil etc. or equivalent). Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure Dev Ops, Kubernetes, Docker, Jenkins, Ansible etc.). Role based access control (RBAC) design. Practical experience with Linux operating systems. Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect or equivalent. Ability to hold Security Clearance. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Cyber The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Join Deloitte and you'll be guiding major clients to their best technology and process decisions. You'll work at the cutting edge, with some of the finest minds in this field, and be able to take your career in any direction." - Deloitte employee "At Deloitte, is collaboration that sets us apart. Our scale and structure mean you can draw on all kinds of expertise from across our entire global business and behave as a true business partner for your clients." - Deloitte employee Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills . click apply for full job details
Mar 14, 2026
Full time
Connect to your Industry Cyber Risk & Security. Everybody's talking about it. Every major corporation is concerned by it. The Government is investing £1.9 billion in tackling it. We're shaping strategies and transforming technology to minimise it and we need you to join us. You'll build strong relationships within a Cyber practice with over 200 extremely talented individuals. Our team brings together people who graduated in everything from Philosophy to Law, Maths and Computer Science. Join them and you will operate at the cutting edge, enjoying the kind of professional development that will set your potential free. At Deloitte, the Cyber Identity team help our clients assess, design, and implement Identity solutions to support digital change and reduce the risk of high impact cyber-attacks. Quite simply, the Identity team help ensure our client's business can expand and adapt to the changing digital and regulatory needs in a secure and complaint manner. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will have a passion and curiosity, for cyber and technology, comfortable with operating in a fastpaced environment where you will define and lead the implementation of various identity solutions that enable our clients explore new business opportunities, while reducing the risk of these changes. As an IAM technical specialist/lead, you will be responsible for: Engagement Delivery: Leading large and complex IAM engagements, you will be well versed in the Identity lifecycle and concepts as well as alignment of requirements to security frameworks like NIST. Supporting clients to define and develop their identity projects and programmes, from current state review through to CIAM strategies, roadmap development, and execution of activities to mobilise projects and programmes. Project and programme delivery, covering solution requirements definition, solution architecture, high and low-level design development, solution build / configuration / deployment / integration, supported by testing and hand-over to business as usual operational teams. Form part of digital transformation and enterprise recovery engagements delivering IAM solutions and remediation activity. Deliver broader cyber engagements where needed (across related disciplines like architecture, data security and application security) Market Development: Distilling complex technical matters into simple narratives to drive and lead conversations with senior client stakeholders. Ongoing client engagement / relationship management - building and maintaining client relationships in support of account targeting. Opportunity pursuit - engaging with clients to capture problem statements / solution requirements, developing client propositions / solutions, defining detailed delivery timelines, resource requirements and cost estimates, and supporting client pitch activity. Working with FS sector leadership to shape and refine both existing and new IAM market propositions / offerings. Connect to your skills and professional experience Whilst a bachelor's degree (or equivalent) in Computer Science or Engineering is desirable, we are more interested in your real-world professional experience and your ability to turn this into impactful client outcomes. Technical Skills: The skills we want you to ultimately have will cover: Broad enterprise identity experience across Enterprise and Customer Authentication, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience of a variety of CIAM solutions such as ForgeRock, Ping, Microsoft Azure B2C, Okta, and Auth0 or equivalent. Advanced, practical experience of cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP or equivalent. Hands-on experience of implementation of OAuth, OIDC and JWTs. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills including concisely communicating status and creating customer reports and presentations. Consulting Skills: Project management - Experience with waterfall and agile type methodologies, often working within client specified frameworks. Delivery team management: Managing teams across a mix of locations, cultures, and experience levels. Client stakeholder management - Strong communication and relationship skills to manage a variety of client stakeholders from CISO to Developer. In addition to the above the following are desirable: Consulting or equivalent background. Understanding of malware and the modern threat landscape. Relevant certifications (e.g. CISSP, certifications from Microsoft, ISC2, ISACA, SANS, GIAC, ECCouncil etc. or equivalent). Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure Dev Ops, Kubernetes, Docker, Jenkins, Ansible etc.). Role based access control (RBAC) design. Practical experience with Linux operating systems. Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect or equivalent. Ability to hold Security Clearance. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Cyber The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Join Deloitte and you'll be guiding major clients to their best technology and process decisions. You'll work at the cutting edge, with some of the finest minds in this field, and be able to take your career in any direction." - Deloitte employee "At Deloitte, is collaboration that sets us apart. Our scale and structure mean you can draw on all kinds of expertise from across our entire global business and behave as a true business partner for your clients." - Deloitte employee Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills . click apply for full job details
A financial services firm in the United Kingdom is seeking a professional to manage a portfolio of high-net-worth clients, providing holistic financial advice throughout significant life events. The successful candidate will conduct in-depth reviews, helping customers navigate their financial needs while delivering tailored wealth management services. Strong communication skills and the ability to assess risks and opportunities are essential to succeed in this role.
Mar 14, 2026
Full time
A financial services firm in the United Kingdom is seeking a professional to manage a portfolio of high-net-worth clients, providing holistic financial advice throughout significant life events. The successful candidate will conduct in-depth reviews, helping customers navigate their financial needs while delivering tailored wealth management services. Strong communication skills and the ability to assess risks and opportunities are essential to succeed in this role.
UK Regional Operations Directors - 5 roles - International Business Services Provider The Opportunity: As a European leader in specialist business services, our client has an enviable track record of growth and success in the public and private sectors. With a well-established network of locations across the UK and a headcount of several thousand employees, they are now seeking to expand their service offerings and client base as they embark on the next ambitious stages of their strategic growth. This is an ideal opportunity to lead and transform the operational team in one of their five operating regions as one of five newly appointed Regional Directors reporting to the UK Director of Operations The Role: Provide leadership across all client accounts within the region, making sure jobs are delivered safely to contractual requirements, on time, within budget, and to the standard expected. Build, lead and motivate a new team to deliver performance, growth, and profits. Lead and direct day to day operations, ensuring the smooth running of all operations across the region. Build relationships with new and existing clients to understand their needs and identify opportunities for profitable organic growth and new business. Work closely with the Commercial Team in the preparation of tenders and identifying competitive advantage utilising regional market intelligence and local knowledge. Facilitate a culture that puts safety and wellbeing at the heart, creating and ensuring a safe and efficient working environment that improves business performance and optimises productivity. Implement and ensure compliance with all operating policies and procedures Build operational excellence in the team, identifying bottlenecks, fostering a culture of improvement, and promoting innovation and efficiency. Provide input to help shape development and timely implementation of appropriate technology solutions to automate processes, streamline workflows and enhance operational effectiveness sharing best practice with other regions Control the regional P&L through effective cost management, focusing on EBITDA as well as revenue, and regular accurate forecasting. Be a champion and role model of the organisational culture, vision and values and a trusted and active member of the operational and regional leadership teams, building strong internal relationships, collaborating with cross-functional teams to drive operational success. The Operating Regions: Scotland and Northern Ireland, The North, London and Southeast or South and Southwest, The Midlands For more information on Scotland and Northern Ireland and Northern England regions, contact Tim Kaner - For more information on the London and Southeast or South and Southwest regions, contact Peter Ewen - For more information on the Midlands region, contact Charles Cornwell - The Candidate: Commercial and financial acumen with a solid understanding of contracting businesses. Excellent customer service skills, able to build effective business relationships and trust. Highly organised, great at multi-tasking with excellent problem-solving skills. Strong working knowledge of UK Health and Safety legislation and best practice. Superior collaborative, interpersonal and communication skills, with the ability to relate to people at all levels within the business. Strong influencing skills with the ability to sell ideas, products, and services. Detail-oriented with high standards. IT literate. Experience: Experience in a leadership role in a contracting environment with a track record of successfully managing multiple clients Confident and experienced in managing and motivating a team of manual workers, building capability, and dealing with all aspects of people management. Experience of working in or with the public sector and ideally with trade unions. Demonstrable expertise in process optimisation, and operational efficiency. P&L contract management and budget management experience. Rewards: A highly attractive salary, bonus, car allowance and a package including Healthcare and a flexible approach to ensure that we attract the correct calibre of candidate. To apply - see below, please email your CV and covering letter to quoting your preferred operating regionand giving full salary details.
Mar 14, 2026
Full time
UK Regional Operations Directors - 5 roles - International Business Services Provider The Opportunity: As a European leader in specialist business services, our client has an enviable track record of growth and success in the public and private sectors. With a well-established network of locations across the UK and a headcount of several thousand employees, they are now seeking to expand their service offerings and client base as they embark on the next ambitious stages of their strategic growth. This is an ideal opportunity to lead and transform the operational team in one of their five operating regions as one of five newly appointed Regional Directors reporting to the UK Director of Operations The Role: Provide leadership across all client accounts within the region, making sure jobs are delivered safely to contractual requirements, on time, within budget, and to the standard expected. Build, lead and motivate a new team to deliver performance, growth, and profits. Lead and direct day to day operations, ensuring the smooth running of all operations across the region. Build relationships with new and existing clients to understand their needs and identify opportunities for profitable organic growth and new business. Work closely with the Commercial Team in the preparation of tenders and identifying competitive advantage utilising regional market intelligence and local knowledge. Facilitate a culture that puts safety and wellbeing at the heart, creating and ensuring a safe and efficient working environment that improves business performance and optimises productivity. Implement and ensure compliance with all operating policies and procedures Build operational excellence in the team, identifying bottlenecks, fostering a culture of improvement, and promoting innovation and efficiency. Provide input to help shape development and timely implementation of appropriate technology solutions to automate processes, streamline workflows and enhance operational effectiveness sharing best practice with other regions Control the regional P&L through effective cost management, focusing on EBITDA as well as revenue, and regular accurate forecasting. Be a champion and role model of the organisational culture, vision and values and a trusted and active member of the operational and regional leadership teams, building strong internal relationships, collaborating with cross-functional teams to drive operational success. The Operating Regions: Scotland and Northern Ireland, The North, London and Southeast or South and Southwest, The Midlands For more information on Scotland and Northern Ireland and Northern England regions, contact Tim Kaner - For more information on the London and Southeast or South and Southwest regions, contact Peter Ewen - For more information on the Midlands region, contact Charles Cornwell - The Candidate: Commercial and financial acumen with a solid understanding of contracting businesses. Excellent customer service skills, able to build effective business relationships and trust. Highly organised, great at multi-tasking with excellent problem-solving skills. Strong working knowledge of UK Health and Safety legislation and best practice. Superior collaborative, interpersonal and communication skills, with the ability to relate to people at all levels within the business. Strong influencing skills with the ability to sell ideas, products, and services. Detail-oriented with high standards. IT literate. Experience: Experience in a leadership role in a contracting environment with a track record of successfully managing multiple clients Confident and experienced in managing and motivating a team of manual workers, building capability, and dealing with all aspects of people management. Experience of working in or with the public sector and ideally with trade unions. Demonstrable expertise in process optimisation, and operational efficiency. P&L contract management and budget management experience. Rewards: A highly attractive salary, bonus, car allowance and a package including Healthcare and a flexible approach to ensure that we attract the correct calibre of candidate. To apply - see below, please email your CV and covering letter to quoting your preferred operating regionand giving full salary details.
Our client is a leading global expert in the provision of Oil & Gas construction services, providing their services internationally. The Role The Director, Global Quality, is responsible for defining, leading and governing enterprise-wide initiatives that reduce Cost of Poor Quality (COPQ) and improve operational efficiency. This role establishes strategy, standards, and execution frameworks for defect prevention, process capability improvement and root-cause elimination across all business units and regions. The Director, Global Quality leads the development and continuous improvement of the Quality Management System (QMS), fostering a culture of excellence, accountability, and precision across all projects and facilities. Key Responsibilities Lead cross-functional programs that eliminate systemic drivers of scrap, rework, warranty, field failures, compliance deviations, and service defects. Deploy standardised problem-solving methodologies and ensure consistent global adoption. Build and manage a global COPQ dashboard, ensuring accurate classification, measurement and financial validation of quality-related losses and trends. Partner with Operations, Quality, Engineering, Supply Chain, and Finance to identify high-impact improvement opportunities and prioritise the project portfolio. Coordinate implementation and sustainment of operational improvements, ensuring handoff to line ownership. Provide expert coaching to site and regional leaders on process improvement tools, statistical analysis, and design-for-quality practices. Lead global root-cause investigations for major quality incidents and oversee implementation of sustainable corrective actions. Standardise best practices, work processes, use of technology and control plans across sites to improve first-pass yield, reduce variability, and enhance process capability. Develop and own the global COPQ reduction strategy, including targets, performance frameworks and reporting standards. Key Requirements Skills & Experience Job Specific Education Required: Bachelor's degree in engineering, Metallurgy, Welding Engineering, or related field (Master's preferred). Experienced professional with progressive experience in welding/fabrication quality management within the energy sector (oil & gas, renewables, or power). Extensive experience in global operational excellence, quality systems, or manufacturing/process engineering. Demonstrated success leading large-scale cost-reduction and quality-improvement initiatives. Strong financial acumen with proven ability to quantify and validate COPQ improvements. Strong understanding of fabrication documentation control, project QA/QC plans, and supplier quality assurance. Excellent leadership, analytical, and communication skills with the ability to influence at all organisational levels across diverse functions, cultures and leadership levels. Work Experience Required Strong technical expertise in energy industry operational requirements, particularly within Oil & Gas, Renewables and Infrastructure sectors. Skills & Knowledge Required Technical excellence in operations and fabrication processes. Strategic leadership with a hands on approach to problem solving. Strong understanding of international codes, standards, and customer specifications. Continuous improvement mindset with a focus on data driven decision making.Excellent interpersonal skills for cross functional collaboration and client engagement. High ethical standards, safety focus, and commitment to quality integrity. Requirement to travel Estimated requirement to travel circa 15% of time.
Mar 14, 2026
Full time
Our client is a leading global expert in the provision of Oil & Gas construction services, providing their services internationally. The Role The Director, Global Quality, is responsible for defining, leading and governing enterprise-wide initiatives that reduce Cost of Poor Quality (COPQ) and improve operational efficiency. This role establishes strategy, standards, and execution frameworks for defect prevention, process capability improvement and root-cause elimination across all business units and regions. The Director, Global Quality leads the development and continuous improvement of the Quality Management System (QMS), fostering a culture of excellence, accountability, and precision across all projects and facilities. Key Responsibilities Lead cross-functional programs that eliminate systemic drivers of scrap, rework, warranty, field failures, compliance deviations, and service defects. Deploy standardised problem-solving methodologies and ensure consistent global adoption. Build and manage a global COPQ dashboard, ensuring accurate classification, measurement and financial validation of quality-related losses and trends. Partner with Operations, Quality, Engineering, Supply Chain, and Finance to identify high-impact improvement opportunities and prioritise the project portfolio. Coordinate implementation and sustainment of operational improvements, ensuring handoff to line ownership. Provide expert coaching to site and regional leaders on process improvement tools, statistical analysis, and design-for-quality practices. Lead global root-cause investigations for major quality incidents and oversee implementation of sustainable corrective actions. Standardise best practices, work processes, use of technology and control plans across sites to improve first-pass yield, reduce variability, and enhance process capability. Develop and own the global COPQ reduction strategy, including targets, performance frameworks and reporting standards. Key Requirements Skills & Experience Job Specific Education Required: Bachelor's degree in engineering, Metallurgy, Welding Engineering, or related field (Master's preferred). Experienced professional with progressive experience in welding/fabrication quality management within the energy sector (oil & gas, renewables, or power). Extensive experience in global operational excellence, quality systems, or manufacturing/process engineering. Demonstrated success leading large-scale cost-reduction and quality-improvement initiatives. Strong financial acumen with proven ability to quantify and validate COPQ improvements. Strong understanding of fabrication documentation control, project QA/QC plans, and supplier quality assurance. Excellent leadership, analytical, and communication skills with the ability to influence at all organisational levels across diverse functions, cultures and leadership levels. Work Experience Required Strong technical expertise in energy industry operational requirements, particularly within Oil & Gas, Renewables and Infrastructure sectors. Skills & Knowledge Required Technical excellence in operations and fabrication processes. Strategic leadership with a hands on approach to problem solving. Strong understanding of international codes, standards, and customer specifications. Continuous improvement mindset with a focus on data driven decision making.Excellent interpersonal skills for cross functional collaboration and client engagement. High ethical standards, safety focus, and commitment to quality integrity. Requirement to travel Estimated requirement to travel circa 15% of time.
Our client, a leading service centre representing one of the world's foremost aircraft engine manufacturers, is currently seeking a Commercial and Contract Support Representative to join their team in Chandlers Ford, Southampton. Key Responsibilities: Supporting Regional Sales Managers, Director EMEA Sales, and Director Commercial Programs with the generation of proposals, tender responses, and sales concessions for engine maintenance services. Drafting and customising contracts, including Engine Service Agreements, Fleet Management Program Agreements, and Engine Sale/Exchange Agreements. Drafting contract amendments, side letters, and reports. Assisting in contract negotiations by making necessary contract changes and drafting suitable alternate wording. Coordinating the internal review and approval processes for proposals, contracts, and amendments using SAP and SharePoint systems. Compiling company documents in support of tenders and other customer requests. Providing back-up and assistance to the Contracts Specialist as required. Collating fleet management information, performing invoice analysis, and generating pricing plans for new contract proposals. Job Requirements: Appropriate degree qualification. Strong communication and interpersonal skills with excellent business writing ability. High attention to detail, excellent analytical skills, and effective organisational abilities. Excellent proficiency with Outlook, Teams, Word, Excel, PowerPoint, and SharePoint. Foreign language skills and SAP experience would be advantageous. Willingness to travel as required. Self-motivated team player. Benefits: Commitment to work-life balance Flexible working arrangements Focus on team building and collaboration Opportunities for career growth and development Commitment to diversity and inclusion The successful candidate will be based at our client's UK office in Chandlers Ford, Southampton, with an initial on-boarding and training period in Berlin, Germany. If you are a diligent and detail-oriented professional with a strong background in commercial and contract support, we would love to hear from you. Apply now to join our client's dynamic team in the aviation industry.
Mar 14, 2026
Full time
Our client, a leading service centre representing one of the world's foremost aircraft engine manufacturers, is currently seeking a Commercial and Contract Support Representative to join their team in Chandlers Ford, Southampton. Key Responsibilities: Supporting Regional Sales Managers, Director EMEA Sales, and Director Commercial Programs with the generation of proposals, tender responses, and sales concessions for engine maintenance services. Drafting and customising contracts, including Engine Service Agreements, Fleet Management Program Agreements, and Engine Sale/Exchange Agreements. Drafting contract amendments, side letters, and reports. Assisting in contract negotiations by making necessary contract changes and drafting suitable alternate wording. Coordinating the internal review and approval processes for proposals, contracts, and amendments using SAP and SharePoint systems. Compiling company documents in support of tenders and other customer requests. Providing back-up and assistance to the Contracts Specialist as required. Collating fleet management information, performing invoice analysis, and generating pricing plans for new contract proposals. Job Requirements: Appropriate degree qualification. Strong communication and interpersonal skills with excellent business writing ability. High attention to detail, excellent analytical skills, and effective organisational abilities. Excellent proficiency with Outlook, Teams, Word, Excel, PowerPoint, and SharePoint. Foreign language skills and SAP experience would be advantageous. Willingness to travel as required. Self-motivated team player. Benefits: Commitment to work-life balance Flexible working arrangements Focus on team building and collaboration Opportunities for career growth and development Commitment to diversity and inclusion The successful candidate will be based at our client's UK office in Chandlers Ford, Southampton, with an initial on-boarding and training period in Berlin, Germany. If you are a diligent and detail-oriented professional with a strong background in commercial and contract support, we would love to hear from you. Apply now to join our client's dynamic team in the aviation industry.
We are seeking a skilled Mobility Specialist to join our dynamic team. The successful candidate will assist our current staff with their roles, and support the Director to help develop and diversify the business. Responsibilities - Demonstrating sale/ hire mobility products to customers / their families in our showroom click apply for full job details
Mar 13, 2026
Full time
We are seeking a skilled Mobility Specialist to join our dynamic team. The successful candidate will assist our current staff with their roles, and support the Director to help develop and diversify the business. Responsibilities - Demonstrating sale/ hire mobility products to customers / their families in our showroom click apply for full job details
Consortium Professional Recruitment Ltd
Hull, Yorkshire
A growing UK-based organisation with multiple operational sites is looking to recruit a Senior IT Support Engineer to strengthen its internal IT team. This role will see you supporting a broad user base while helping to ensure the company s technology systems remain reliable, secure and efficient. The Role: As a Senior IT Support Engineer, you will act as a key escalation point for technical issues and work closely with colleagues across the organisation to deliver effective IT support. In addition to hands-on troubleshooting, you will help maintain stable IT systems and assist with projects and service enhancements. Responsibilities include: Acting as an escalation point for technical support issues across desktops, servers, networks and business systems Diagnosing and resolving more complex user and system issues Managing incidents and service requests through the service desk to resolution Supporting and administering Microsoft 365, Active Directory and Windows environments Assisting with the management of company devices including laptops and mobile devices Supporting device management platforms and MDM solutions (experience with Intune beneficial) Working with external suppliers and vendors where required Contributing to system upgrades, IT improvements and infrastructure projects Supporting the setup and management of user accounts, devices and access permissions Troubleshooting network connectivity issues across LAN, WAN and wireless environments Sharing knowledge with colleagues and supporting less experienced members of the IT team About You: To succeed in this role, you will have a strong background in IT support and be comfortable working within a busy service environment. You will be confident diagnosing technical issues while maintaining a professional and customer-focused approach when supporting users. The ideal candidate will have: Around 3+ years experience in an IT support or service desk environment Strong experience working with Microsoft 365 and Active Directory Proven experience supporting Windows 10 and Windows 11 Experience using IT Service Management or helpdesk systems Exposure to mobile device management platforms Good troubleshooting skills across a range of IT technologies The ability to communicate technical information clearly to non-technical users A proactive and organised approach to managing workloads What s on Offer: Competitive salary 25 days annual leave plus bank holidays Company pension scheme Ongoing training and development support Opportunity to progress into Team Lead or supervisory roles over time Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Mar 13, 2026
Full time
A growing UK-based organisation with multiple operational sites is looking to recruit a Senior IT Support Engineer to strengthen its internal IT team. This role will see you supporting a broad user base while helping to ensure the company s technology systems remain reliable, secure and efficient. The Role: As a Senior IT Support Engineer, you will act as a key escalation point for technical issues and work closely with colleagues across the organisation to deliver effective IT support. In addition to hands-on troubleshooting, you will help maintain stable IT systems and assist with projects and service enhancements. Responsibilities include: Acting as an escalation point for technical support issues across desktops, servers, networks and business systems Diagnosing and resolving more complex user and system issues Managing incidents and service requests through the service desk to resolution Supporting and administering Microsoft 365, Active Directory and Windows environments Assisting with the management of company devices including laptops and mobile devices Supporting device management platforms and MDM solutions (experience with Intune beneficial) Working with external suppliers and vendors where required Contributing to system upgrades, IT improvements and infrastructure projects Supporting the setup and management of user accounts, devices and access permissions Troubleshooting network connectivity issues across LAN, WAN and wireless environments Sharing knowledge with colleagues and supporting less experienced members of the IT team About You: To succeed in this role, you will have a strong background in IT support and be comfortable working within a busy service environment. You will be confident diagnosing technical issues while maintaining a professional and customer-focused approach when supporting users. The ideal candidate will have: Around 3+ years experience in an IT support or service desk environment Strong experience working with Microsoft 365 and Active Directory Proven experience supporting Windows 10 and Windows 11 Experience using IT Service Management or helpdesk systems Exposure to mobile device management platforms Good troubleshooting skills across a range of IT technologies The ability to communicate technical information clearly to non-technical users A proactive and organised approach to managing workloads What s on Offer: Competitive salary 25 days annual leave plus bank holidays Company pension scheme Ongoing training and development support Opportunity to progress into Team Lead or supervisory roles over time Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
